Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Just bought & installed rear gas shock on my Thruxton converted into street tracker a couple weeks ago. Riding style pretty different on cornering & bumpy road. Looks & feel good so far. And also the... Zobacz więcej

Oceniono na 5 z 5

I've had three Orders now from TEC for my 09 Plate Bonnie. Progressive Fork Springs and Adjustable Rear Shocks both of which were very simple to fit (Instructions included but of course as a proper... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The de-cat exhaust pipe for the Triumph Speed 400 is, as expected from Tec Bike Parts, a high quality item that fits and looks great. It is considerably lighter than the OEM pipe and with the standard... Zobacz więcej

Oceniono na 5 z 5

Center stand for bonneville t100 water cooled , arrived within 48 hours, had a look through the fitting instructions a couple of times then went to work on fitting , total time to fit was about 20... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep motocyklowy
  2. Sklep z częściami motocyklowymi

Informacje przekazane przez różne źródła zewnętrzne

At TEC, we design and manufacture our own brand of custom motorcycle parts. We produce a large range of performance and aesthetic improvements for your bike. Our specialism in Triumph modern classics but produce parts for many other bikes as well. Our passion is helping our customers unleash their bikes greatest potential, whether this is how they want it to look or ride. We have curated a large catalogue of parts including exhausts, shock absorbers, suspension upgrades, camshafts, alloy/fender replacements, mirrors and much more.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 25% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

anyone there?

Oh dear it seems like george isn,nt running the office anymore i have had good help with purchases from tec before but this time i had no help,the main problem was two bits of plastic supposed to fit on the bottom of the emulators,they were unfinished [not deburred] i don,t mind that but they were far two big and when you email [theres no phone anymore] and say that grease will not hold them in place you get back "you should always use grease"jesus christ stop letting the cleaner answer technical questions mate....

15 października 2022
Opinia niezależna
Logo TEC Bike Parts

Odpowiedź od TEC Bike Parts

Hi John, sorry about this. Regarding the email about the grease, the way we understood it (George was helping our admin with replies at the time) was that you weren't sure whether you were going to put grease on or not, hence us saying you always need to use it. Sorry we had a bit of a mix-up on our end about this, re-reading your email we can see you feel the size of the rings was the issue rather than the grease. We can either send out another set of rings out or take the kit back for a refund. We are happy to sort out either of these things, just let us know.

Oceniono na 5 z 5

Changed the sprockets on my 350 Meteor

Changed the sprockets on my 350 Meteor. Now has 16t x 40t. This has given about a 10% increase through the box. 1st now is brilliant, I found it to sort as standard. I'm getting the eco mode at 60mph also in 5th.

23 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Great parts and service at a good price!

I have bought a few parts from TEC Bike Parts and always found them to be of good quality and good value. I have also found them to be very good at replying to my email queries. Their YouTube videos are also very informative.

My recent purchase was rear gas shocks for my Bonneville T120 and I’m very pleased with improved handling.

Thumbs up from me.

Cheers, Adam

17 sierpnia 2022
Opinia niezależna
Oceniono na 2 z 5

Poor customer service

I put an order in for rear shocks, sump base plate, and new clutch and brake levers on Sunday, and was told it was shipped the next day. As of Thursday, the parts have not been shipped. They were quick to take my money. I have seen several emails with no response. Good luck trying to get a number to call and check on your order status. I would never use this part comany again. With that being said I did order some mirrors that did arrive on time..It is sad to think that it only takes a few min to respond to someone's concerns. All I am asking is for answers.

21 lipca 2022
Opinia niezależna
Logo TEC Bike Parts

Odpowiedź od TEC Bike Parts

Hi Charles, this page is for TEC UK. I do not seem to have a record of your order. Is this an order for US?

Oceniono na 3 z 5

Is anybody out there?

Let me preface by saying that this is my second time ordering from TEC – my first time being painless, with speedy delivery, a great product, etc. So shout out the TEC team for that.

At 3,000 miles, I was ready to replace the mufflers and headers on my bike. After months and months of research, and having saved the money, I purchased the mufflers and big bore kit from TEC USA.

Sadly, the mufflers were the first problem, as they would fit over the RE stock headers, but not the newly purchased TEC headers. I tried "encouraging" them gently, I tried grease, I rewatched the YouTube videos... I tried everything they said to that wouldn't cause damage to / alter the product in any way. Then I went to a couple local shops, who really didn't know how to help me without fabricating a custom part, etc.

Sadly, these parts, beautiful as they may be, aren't working for me. And I don't even want my money back, I just want a solution or a replacement. But I can't get a hold of anyone at TEC USA, which has left me feeling like I was tricked.

I'd really appreciate if anyone would contact me, so we can make this right, and I can give the five stars I believe this company deserves. But right now, a complete lack of customer care has left me terribly disappointed, and a bit bothered.

EDIT:

Contacted Matt and the TEC UK team, who were able to get in touch with the TEC USA team and hopefully get things in motion. Will provide an update once this is finalized.

Thank you for your reply and help thus far!

21 lipca 2022
Opinia niezależna
Logo TEC Bike Parts

Odpowiedź od TEC Bike Parts

Hi James, we have spoken with TEC USA and are looking to get this sorted for you.

Oceniono na 5 z 5

Top service and fast delivery

I bought a cat cover for a 2021 BMW s1000r. Service was great, shipping to the UK was super fast, and the fit and finish was great. Have recommended to others and can't recommend them highly enough.

24 czerwca 2022
Opinia niezależna
Oceniono na 1 z 5

Suzuki bandit luggage rack from tech…

Suzuki bandit luggage rack from tech bike parts.
The quality is atrocious it had large chunk of paint missing from the top rear of it.
You couldn't have missed it before wrapping it in bubble wrap & despatching it.

The bolts supplied were too short, I had to go buy my own which was much better quality.

One of the mounting plates was bent.

The quality control at this place is atrocious , you get what you pay for.
Wish had trusted the bad reviews & not bothered with tech bike parts.

Your reply to my review is utter rubbish & completely made up.
I had not tried fitting the rack without the grab handle & you have never sent anything else out to me or exchanged anything.
You've only sent the original order.

So why is your reply a complete lie.

Also I see you have removed the review I posted on your web site on the item which was the same as above.
just shows your site's review's are selective for what you don't want public seeing.

Tech bike parts have asked me to remove this review & they will refund or exchange when it's done.
This review is staying they can not bribe me into removing it .

They had the chance of quality control before despatching the order, but as it looks like they couldn't be bothered, would rather risk sending inferior quality goods out.
Not a good business practice if you want repeat customer.
I will never use them again, or recommend them.

20 czerwca 2022
Opinia niezależna
Logo TEC Bike Parts

Odpowiedź od TEC Bike Parts

Hi Natalie,

Sorry you felt the need to leave this review. The original problems with fitting were down to you trying to fit without the grab rail but once you made us aware you were not happy with the original rack, we sent you a full new kit completely free of charge, after which we have not heard from you until this review.

EDIT - Sorry, I think we got you mixed up with another customer. I believe I know who you are now, I cannot say for sure as no name was left on either review. I am going to email you now. We will be offering a full replacement or refund.

EDIT 2 - Hi, we never said you had to take your review down, we just asked if you would consider it after we had either replaced your order or given you a full refund? We are just trying to resolve your issue and given the extra service, was hoping you would reconsider your poor review. I will post my full email correspondence here so there can be no confusion for other customers:

"Sorry you were not happy with the rack. We had someone with a similar issue the other week who had not fitted the grab rail which is what has caused the confusion.

Our reviews go up automatically if they are left with a name that can be verified but yours was left without a name. In this case we go through once a week to check the reviews to see if we can verify them. This stops people leaving reviews who have not bought anything (or unscrupulous competitors).

We are more than happy to replace your rack kit free of charge, or since there has been a mix up and distress caused, I am happy to just refund you in full for the order if you would prefer? If you would consider taking your Trustpilot review down after this action, it would be greatly appreciated, we are a small mainly-family company and these reviews can help/hinder a lot."

Oceniono na 2 z 5

Speed Twin tail tidy

On the Triumph o/e number plate holder the connector for the number plate light is concealed within the housing, not so on Tec. If you try to hide the connector between the tail tidy bracket and the mudguard you risk crushing it so it's now exposed.
Also, the pre-drilled holes to screw standard plastic bolts to attach the number plate are too small. Poor.

15 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

Excellent customer service. I had a slight issue with a minor defect on an item. They responded to my email in a few hours and shipped a replacement straight away, no quibbles.

26 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Tail tidy for a Triumph Speed Twin

Ordered a tail tidy for a Triumph Speed Twin that came very quickly and securely. Unfortunately the fitting bolt and washers were missing but Tec Bike Parts sent these immediately first class and I got them the next day. tail tidy fitting was easy and looks great.

10 kwietnia 2022
Opinia niezależna
Oceniono na 1 z 5

After my initial attempt to place my order, Dave said he would get back to me, he never did so after 11 days I contacted him again, he was going to send an invoice but never did. Own your mistakes!

I have never had such a terrible time ordering a couple of items online in my life!
Tail tidy and 4 indicators for my triumph 1200 scrambler…tried to place my order on USA site on Jan19, 2022 but Dave wanted to measure to make sure I wouldn’t need adapter kit so I waited for him to get back to me (11) days later!!! So I placed my order, and he was going to send me an invoice that was 4 days ago. Still haven’t heard a word. Guess it’s time to order from someone else as I think by virtue of the fact that there’s no provision for US customers on their UK website’s drop down menu if countries at checkout they really don’t want US customers and their US site has only a small inventory of the items on UK site.
I got an email from Matt Milburn from UK tec asking if there was a problem as my cart had two items in it I explained but he never offered any help or even a reply.

3 lutego 2022
Opinia niezależna
Logo TEC Bike Parts

Odpowiedź od TEC Bike Parts

Hi John, I am sorry you have not been happy with the service you received. Dave (our US distributor) handles orders for USA and does everything that he can to help sort orders as quickly as possible. Unfortunately, as he explained in an email to you, he had been ill for a few days causing some delays. He is only human, so delays might happen from time to time but we would rather be able to offer parts like this, than not at all to our US customers. Regarding the email to me (Matt), you said in your email that you were currently ironing out a solution with Dave in USA so I am sorry but I had assumed that it was being sorted.

Oceniono na 5 z 5

Street Twin Bar End mirrors by Tec Bike Parts

Bar end mirrors for Street Twin. Arrived in under 48 hours. Fitting straight forward. Good mirrors however I find that the arms of the mirrors to be on the short side leaving the mirrors very close to the hand grips such that the knuckle armour on my gloves catches on the mirror. Did not have this problem when I test rode a Bud Ekins T100 with genuine Triumph bar end mirrors. I do think that the TEC mirrors are very good value for money though.

24 września 2021
Opinia niezależna
Oceniono na 5 z 5

I purchased a used 2004 Thruxton with a…

I purchased a used 2004 Thruxton with a TEC "Desert" exhaust. Put 2k miles on the bike and on one outing the back baffle of the exhaust blew off. Emailed customer service and they sent me a free replacement no questions asked. Response was timely a thorough. Very impressed!

15 września 2021
Opinia niezależna
Oceniono na 5 z 5

Great customer service.

I purchased a sump guard from this firm, but was unable to fit it to my bike for over 18 months. During this time I had misplaced one of the brackets from the kit. I contacted TEC and explained my problem. Within days they had posted me a replacement part. Superb customer service and I highly recommend this company.

28 lipca 2021
Opinia niezależna
Oceniono na 2 z 5

Waste of time

Was under the impression the pair of rear shocks I ordered for my Triumph were manufactured in house. When they arrived they were nothing but a pair of cheap Chinese shocks you can buy from disreputable websites like wish etc for less than 50% of TEC's price. The quality was petrifying, no European manufacturer markers or standard marks so sent them straight back. Didn't get a refund for the £10 to post them back and the communication was not exactly welcoming after I had made them aware of my disappointment.
In all a total waste of time and my money. I did note the invoice clearly sates the name of the manufacturer of these shocks is "Tec", I wonder what trading standards would have to say about the matter?

13 lipca 2021
Opinia niezależna
Logo TEC Bike Parts

Odpowiedź od TEC Bike Parts

Hi Wayne, as we have explained to you, our shock absorbers are made by us to our specs and are completely different to these cheap versions you have mentioned here. They are only stocked by us and you will not find them elsewhere.

You shipped the shocks back to us before you emailed us with your concerns, so we had no chance to reply to them. In your email you said that you had “on good authority” the gas reservoir was fake. This is a complete slanderous falsehood and as I explained in my email this can easily be checked by anyone with a line to check the pressure in them. You can also find independent videos online from our customers stripping the shocks down and showing the internals.

Our policy is that we will give a full refund for any returns in 30 days and if we have done anything wrong or there is a fault with the product we will refund the postage as well. The product is exactly as described and as you can see we have many positive reviews for them. If you had given us a chance to, we could have even had DPD collect the shocks for you to get them returned. We are quite well known for refunding post anyway, even if we are at no fault but the language in your email was very accusatory and full of falsehoods about our products.

We like to work with customers when they are not happy about something but not if they come straight in with threats to us, as you have done in this review. Please feel free to speak to trading standards about our TEC branded shocks, which are manufactured by TEC.

Oceniono na 5 z 5

Juste parfait (produit et SAV)

J'ai commandé des rétroviseurs embouts de guidon pour montage sur un Trident 660. Produit de très belle qualité, je recommande. En terme d'après-vente, suite à une erreur de livraison (pas le produit homologué Euro au départ), Matthew de TecBikeParts a été juste parfait ! Prise en compte immédiate du souci, envoi du bon produit en express et à ses frais, bref, je suis totalement satisfait du service proposé ! N'hésitez pas, et de mon côté, je suis désormais un fidèle !

29 czerwca 2021
Opinia niezależna
Oceniono na 4 z 5

Good issue resolution

Bought totally faulty centre stand for my new bonneville but once i made contact with the folks at tec we resolved the issue to mutual satisfaction and will continue to use them

25 czerwca 2021
Opinia niezależna

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