Taking Care Recenzje 

Everything in good order , very helpful with setting up my unit , very reassuring and easy to follow all instructions.

First part, ordering the alarm was simple and efficient, however the second part, giving medical details and contacts was much more complicated and time consuming and it was not made clear during the first part that this would be necessary or the amount of detail required. Delivery took 8days, longer than expected and rather worrying as payment had already gone through. Once delivered setting up was simple and the instructions were easy to follow.

I have not yet used the alarm for a emergency, but I was pleased to find how easy it was to set up, including setting up the direct debit.

No one has got back to me with my query and I had to go through 3 separate calls to request my query - no one could answer it !

We had trouble setting it up we couldn’t find a signal but with a phone call it was quickly resolved as they hadn’t set the SIM card up very apologetic and helpful .

An excellent conversation with the lady on the phone and a full explanation of the system and the cost.

Ordering the alarm initially was quite easy and the Taking Care team extremely helpful. Setting up was ok, took time. Dad did one test and the lady asked a few questions to set up but she wasn’t very loud or clear. I was there so all was well but a bit concerned if dad had a fall he wouldn’t be able to hear the person through the alarm clearly.

I found the setting up was quite easy after reading the instructions carefully. The connections were good and the help I got from your ladies on the phone was excellent. Nothing at all to complain about. Thank you.

I ordered it almost 2 weeks ago.. still havnt received it .. even though I was assured on 18th Aug that it had been dispatched.. as of this moment I am not impressed with your service.

Very easy to set up, auto instructions came over really clear and system set up within 20 minutes. Service when purchasing was very friendly and the staff made you feel confident. Out took longer to arrive than expected but it arrived just in time to take it to my dad’s when we visited him. I feel a lot happier now that my dad feels safer in his own home.

Good sales person, Tina Harris, understood need and answered questions. Let down by Evri their delivery partner., who received the pendant 13 August, delivered on 21 August. Said it would be delivered between 19:00 and 21:00. It came at 17:40. No attempt to ring door bell, not left in porch despite being informed and note on front door. Left it outside of door. Await to set up and test equipment, so an interim report.

It was so easy to get to know how to use the device and when making my test calls the ladies who replied were so friendly and helpful it was a pleasure to speak to them. I’m completely satisfied that I will be looked after when I need to be.

Having a pendant gives me confidence in case of a fall.

Was given a comprehensive information about the alarm which enabled us to make the decision to buy and give peace of mind that help was at hand

After 7 days I still didn’t have an alarm, so I cancelled and had excellent service from Kent Telecare.

Prompt contact and equipment supply
Courteous personal help with installation (in preference to AI)
High standard equipment

Great service and product very quickly delivered.