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Scammers, the company is called Sylviar am not sure if it’s the same as Sylvia London dress is nothing like advertised completely different quality and material is worse than rubbish, never buy from them worse experience ever
This has been the worst shopping experience I’ve ever had. They turned out to be Chinese-made dresses, of poor quality, and on top of that, I asked before buying them if I could return them and they said yes. I bought four dresses and wanted to return three, and it was impossible — they never told me how to return them, even though I had already written to them beforehand to ask about their return policies. Never, ever buy here.
Stay away! They are a scam. The quality is poor and material is cheap. They ship from China so returns are very expensive. Two word ms of advice: DON’T BUY
If I could rate it, it would get NO stars.
Company is a total rip off. Ordered my partner a coat and it came after Xmas and was nothing like advertised, not did they deliver before Xmas as I needed it then.
They completely ignored any interaction via email and then I see that they have now closed the store.
If it comes back up, I will email them every single day until they refund me as that is basically theft.
I am wondering if Trading Standards can step in and make sure they are never allowed to sell anything to anyone in the UK every again.
Trading standards needs to step in or someone who has the authority to stop this company from scamming /falsely adveristing and failing to send out goods.. instagram/tik tok also need to take respinsibility for letting companies like this sell/advertise on their platform!! No response to any emails
My items never arrived.. i will be apply for a charge back on my credit card.
I ordered a coat for £ 50 item never arrived.
Sent several emails to the store, no reply or any response from this store.on their web page it's coming up that the store now is closed. Please send my item or return my money
Scam website. Item descriptions and material composition are incorrect. Most items are polyester/faux suede and much cheaper versions of what they are advertising. State no return on sale items hence why all products are on sale
False advertising. Not in London. Cheap material. No refunds when what u sell is cheap crap. Wouldn't recommend to anyone. Absolute rip off. If you must buy then use PayPal cause you will definitely want that refund
absolute scammers , i bought a dress £50 in sale and its nothing like the suede dress and embossed belt in the picture , its made from sweatshirt material and shiny polyester, it smells awful too and when i asked to return it they offered 30% so they get the horrid dress back and 70% of my money , absolute scammers do not buy from this site or any site selling these dresses they are scams
My friend Joanne Kitchen bought items from them. They are not as advertised, and they are refusing to give her a refund which I am pretty sure is illegal. Avoid at all costs!
SCAM. Ordered and paid, but the item never arrived. I contacted the company multiple times by email and got no response. Very disappointing experience — I wouldn’t recommend.
They absolutely scammers and fraudulent. Please never place order on this site. Placed and an order but yet not delivered and I have contacted through email more than 15 times but no response from them yet.
Total waste of money and a scam - rubbish quality and service, I will never ever buy clothes online ever again
DON'T BUY! THIS IS A SCAM. I ordered a red Icelandic sweater from sylvialondon.com
The sweater looks "red" in the picture and has the name 'red' in its title, but I received a bright orange sweater.
1. They don't reply.
I am trying to reach them, I've sent multiple emails, used the contact form on their website, no reply.
2. False advertising :
I noticed after I bought the sweater that every single item on the website is on sale. It says on the top, 'sale ends today', and it's the same every day; the sale doesn't end.
3. Hidden information, IMPOSSIBLE TO RETURN the items:
On the description of the sweater it says:
"30-Day Money Back Guarantee"
Then below it says:
30-DAY MONEY-BACK GUARANTEE
Trusted by thousands of women – if you’re not completely satisfied with your order, simply return it within 30 days. Shopping with us is worry-free.
BUT
If you find the return policy at the bottom of the page it says:
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered under this guarantee.
No Refunds on Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in case of incorrect sizing.
MASSIVE SCAM, all the items are on sales on the website, so there is no return possible!
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