Hong gave me excellent customer service!! It's nice to know at my age there are still great people that take pride in customer service. Using email only Hong communicated and expedited the process to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I contacted the company needing a replacement part. Harper, at customer service, helped me until we could find the right part. This went on for weeks due to the fact that pullable tube was so old and... Zobacz więcej
awwww just love the equipemnt but they didnt give me the chance to test it there, why?
I've been using my Swonder SeaWolf pump to inflate my paddle boards as well as a dinghy for a few months now. It's so fantastic to just set the PSI and let it do its thing without having to plug it in... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Swonder, as an emerging brand, aims to create a range of water sports gears for customers to enjoy the water fun. We use only high-performance materials to manufacture products after years of research, iterative design and the combination of modern technological processes. We hope that every product launched on the market from us can be a good combination of usability and safety and our customers can throw themselves into the water sports without any concerns.
Dane kontaktowe
Stany Zjednoczone
- support@swonderdirect.com
- swonderdirect.com
4,7
Doskonała
36 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Helpful customer service
Helpful customer service. Had an issue with a product and was issued a full refund within days
9 maja 2023
Opinia niezależna
Helpful customer service
After losing the fins on our paddleboards, customer service was helpful in getting a replacement order sent to us.
25 kwietnia 2023
Opinia niezależna
Great product
Great product! This holds a charge after hours of use.
I have used it on camping trips and inflatable paddle boards. Works like a charm.
22 kwietnia 2023
Opinia niezależna
Our SUP had a leak near the valve
Our SUP had a leak near the valve. The correspondence to my initial and subsequent emails were thoughtful, helpful, and kind.
Our issue was problem solved and worked!
Thank you.
1 kwietnia 2023
Opinia niezależna
Harper was exceptional
Harper was exceptional. I received the correct replacement fin with professional assistance and thoughtful follow up. Thanks.
30 marca 2023
Opinia niezależna
Wonderful Product - New Leader of the market
this week I had a chance to try out SeaWolf - a battery-based pump for SUP. It was an amazing experience - the pump was able to inflate 2 SUPs to 12 psi and 15 psi within 5 and 7 mins accordingly, which is at least 2 times faster than any pump I ever tried, nonetheless comparing this to a manual pump.
9 marca 2023
Opinia niezależna
Mira was great
Mira was great, following up to make sure product was shipped and received successfully. Haven't had chance to use my SEAWOLF Pump but looking forward to checking it out.
7 marca 2023
Opinia niezależna
Mira provided great customer service
Mira provided great customer service, checking in to make sure product was shipped and received successfully.
20 lutego 2023
Opinia niezależna
Mira was so helpful and communicated …
Mira was so helpful and communicated effectively and kindly. She responded to my question and was able to fix the issue quickly. Thanks so much!
22 grudnia 2022
Opinia niezależna
Mira was very helpful when I needed a…
Mira was very helpful when I needed a replacement click-n-go fin and the website said they were out of stock. She quickly shipped one out and kept in constant communication until it was delivered to make sure there were no issues. Excellent customer service! Thanks Mira!
8 grudnia 2022
Opinia niezależna
Excellent Customer Service
Purchased a paddle board from Woot.com in April 2022. Prior to purchase, I saw that several reviews noted that the fin included was incorrect, but Swonder had promptly replaced it with the correct fin. The board arrived and sat in the box in my garage through the hot Florida summer. Last weekend, I took it out to try it and remembered the fin issue, so that was the first thing I tested. Mine did not fit and was obviously not the correct one for the board. I emailed Swonder on a Sunday and received a same day reply from Mira. Mira took the time to identify the issue and find the solution. Once I provided photos, she quickly replied that the correct fin would be shipped. She provided tracking info, and also followed up via email once the fin arrived to ensure that it was correct and in good working order. GREAT customer service! Thanks Mira and Swonder for an excellent experience.
22 października 2022
Opinia niezależna
Mira was wonderful!
Mira was wonderful! She helped trouble shoot which type of fin I needed replaced, was prompt and patient!
21 października 2022
Opinia niezależna
I bought a SUP via Woot
I bought a SUP via Woot, used it a few times and it's seam blew out. I contacted swonder & they replaced it for me - hassle free! Very much appreciated!
1 października 2022
Opinia niezależna
Fantastic Customer Service
After receiving a SUP for Christmas with a missing valve cover, I reached out to the Swonder team, hoping they would be able to help. Echo got back to me quickly and immediately shipped me the missing piece. He went above and beyond and his communication was excellent throughout the whole process. I’d definitely recommend purchasing through Swonder due to the superb customer service!
1 września 2022
Opinia niezależna
Seam broken but replaced no hassle
Board broke at the seam just before the warranty expired. They sent an entire kit replacement (board paddle and all), and informed me that the board has a two year instead of one year warranty. Quick service and was happy with the support
22 września 2022
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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