I don’t know why there are so many bad reviews but my experience with Sweepolis has been great!! I was able to redeem some nice winnings the first time I played. Redemption was super easy and it was i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was completely scammed. My account was fully verified, and I had $130 ready to redeem. They rejected my redemption request, claiming they needed additional information. I provided everything the... Zobacz więcej
Reakcja na opinię
Terrible. I opened my account, verified my identity, and made a purchase! Then I played and requested a redemption, but they cancelled it, claiming I needed to verify information and that they would g... Zobacz więcej
Reakcja na opinię
I had a successful withdrawal, so I invited a friend through my personal link. We both got our referral rewards after they bought a couple of packages. Fun, I like it there.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Sweepolis is a Social Sweepstakes Casino built like an adventure. Unlock new locations. Discover hidden rewards. Become part of a world that keeps expanding. This is premium escapism without pressure. Join Sweepolis – World’s First Journey‑Driven Social Sweepstakes Casino!
Dane kontaktowe
Stany Zjednoczone
- +1 (276) 262-3554
- support@sweepolis.com
- sweepolis.com
Musisz wiedzieć
2,9
Średnia
66 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
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Mi experiencia con este casino fue…
Mi experiencia con este casino fue extremadamente decepcionante.
Abrí mi cuenta, completé todo el proceso de verificación de identidad y cumplí con todos los requisitos solicitados. Jugué y cuando finalmente llegó el momento de retirar mis ganancias, en lugar de procesar el pago, mi cuenta fue cerrada sin previo aviso y sin ofrecerme una explicación clara.
Lo más frustrante es que mi cuenta ya había sido verificada, por lo que no existía ningún motivo aparente para bloquear el retiro.
Esta situación me dejó con una gran sensación de impotencia, decepción y desconfianza. Un casino debería honrar las ganancias de sus jugadores y actuar con transparencia, no cerrar cuentas cuando un usuario solicita retirar su dinero.
Con base en mi experiencia, no puedo recomendar esta plataforma. Si están considerando jugar aquí, les sugiero actuar con mucha precaución y leer las experiencias de otros usuarios antes de depositar su dinero.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the outcome.
We'd like to clarify that your account was not closed because it had been verified or because you requested a redemption. Verification is only one part of our account review process. Following a comprehensive Compliance investigation, it was determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was permanently closed in accordance with our policies.
We understand that this decision may be frustrating. However, our Compliance procedures are designed to protect the integrity of the platform and are applied consistently to all accounts, regardless of verification status or redemption requests.
For security and compliance reasons, we are unable to disclose the specific findings of our review. Thank you again for your feedback.
I created an account with Sweepolis
I created an account with Sweepolis, bought a welcome bonus, played their games, and when I went to redeem my winnings, they blocked my account. I contacted technical support several times to resolve the situation, and after 15 days they sent me an email saying they had closed my account and hadn't refunded my investment in the purchased package.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.
We would like to clarify that your account was not closed because you purchased a package or submitted a redemption request. Following a detailed Compliance review, it was determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. In accordance with these provisions, the account was permanently closed.
We understand that this was not the outcome you were hoping for. However, our Compliance decisions are made only after a thorough review and are based solely on the findings of that review to help maintain a fair, secure, and compliant environment for all players.
For security and compliance reasons, we cannot disclose the specific findings of our investigation. Thank you again for taking the time to share your perspective.
Absolute Fraud
Absolute Fraud: They accept your deposits but block your withdrawals I want to warn the community about Sweepolis casino. My experience with them has been an absolute fraud. I purchased a package within the platform without any issues (they are very quick to take your money). However, the real problem started when I tried to redeem and withdraw my winnings to my bank account.First, the system threw an error. When I contacted customer support for assistance, they put my account under an unjustified "review" status. After waiting for a resolution, the company's final response was to block my access and permanently cancel my account, stealing the funds that legally belonged to me.Avoid using Sweepolis at all costs. This platform is designed to keep users' funds through arbitrary bans.
20 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Sweepolis was disappointing.
We would like to clarify that your account was not permanently closed because you made a purchase or requested a redemption. Following a comprehensive Compliance review, it was determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was closed in accordance with our policies.
We understand that this outcome was frustrating. However, account closure decisions are made only after a thorough Compliance review and are based on the findings of that review, in accordance with Sections 4.2.7–4.2.9 of our Terms & Conditions. They are not influenced by a player's redemption request or account balance.
While we appreciate you sharing your perspective, for security and compliance reasons, we cannot disclose the specific findings of our review. We remain committed to applying our policies consistently to help ensure a fair, secure, and compliant environment for all players.
I like the journey idea on this site
I like the journey idea on this site. It feels more fun than other sites like this. The design looks nice too. At first I couldnt find a few buttons but after a day or two I got used to it. Ok, maybe a bit more, haha
1 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you so much for the fantastic review! 🏛️
We're thrilled to hear that you're enjoying the journey concept and that it makes your experience feel more fun and unique. It’s also wonderful to know you like the overall design! 🏺
We appreciate your honest feedback about the navigation. We're always looking for ways to make the interface even more intuitive, so comments like yours are truly valuable. We're glad you found your way around eventually — even if it took a little longer than expected! 😄
Thanks again for being part of the Sweepolis adventure. We can't wait to welcome you back for more fun! 🍇
I purchased coins from Sweepolis and
I purchased coins from Sweepolis and, after requesting a redemption, my account was suspended. I was extremely disappointed because I was unable to access my account or continue the redemption process.
This situation has been very frustrating. Based on my experience, I cannot recommend this casino.
I hope Sweepolis will review my case, restore my account or, at the very least, refund the money I spent on purchasing coins.
3 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your experience. We're sorry to hear that you were disappointed with the outcome.
We would like to clarify that your account was not suspended because you requested a redemption. Following a detailed Compliance review, it was determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. In accordance with these provisions, the account was permanently closed.
As part of the outcome of this review, a refund for eligible purchases was processed in line with our Terms & Conditions. While we understand this may not have been the resolution you were hoping for, for security and compliance reasons, we cannot disclose the specific findings of our review.
We appreciate your feedback and remain committed to applying our Compliance policies consistently to help ensure a fair, secure, and compliant environment for all players.
There are a couple of exclusive games…
There are a couple of exclusive games that make the selection feel less repetitive.
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for your wonderful review! 🏛️
We're delighted to hear that you enjoyed our selection of exclusive games and that they helped make your experience feel fresh and engaging. 🏺
We’re always working to expand our library with unique content, so it’s great to know those titles stood out.
Thank you for being part of the Sweepolis community, and we look forward to seeing you back for more adventures! 🍇
I am extremely disappointed with this…
I am extremely disappointed with this casino and its customer support.
On July 23, I redeemed my winnings for a gift card, but the redemption was canceled without any explanation. Since then, I have been waiting for a clear answer about why it was canceled, and I still have not received one.
I have sent multiple emails to customer support, but they do not respond. The live chat is no help either. Every time I contact them, I receive the same generic response: that my account is “under review” and that I need to keep waiting. No one provides any details, updates, or a timeline for resolving the issue.
It has been weeks with no solution, no communication, and no transparency. This level of customer service is unacceptable. If you expect timely support or clear communication, you may be very disappointed.
Based on my experience, I cannot recommend this casino until they significantly improve their customer service and start treating their customers with respect.
23 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for sharing your experience. We're sorry to hear that you were dissatisfied with the outcome.
We'd like to clarify that your redemption was not canceled due to a processing issue or lack of support. During the review of your account, our Compliance team determined that it had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. In accordance with these provisions, the account was permanently closed.
Following the completion of the review, a refund for eligible purchases was processed in line with our Terms & Conditions. While we understand your desire for additional information, for security and compliance reasons, we are unable to disclose the specific findings of our review.
We appreciate your feedback and remain committed to maintaining a fair, secure, and compliant platform by applying our policies consistently to all players.
I am very disappointed with my…
I am very disappointed with my experience with Sweepolis.
I purchased a $50 promotional package and, after meeting the playthrough requirements, I redeemed my winnings. Instead of processing my redemption, the $106 was placed back into my casino balance. Now I cannot play with those funds or redeem them. Every time I try, I receive a message telling me to contact support.
I contacted customer support, and they told me my account is under review. It has now been almost two weeks with no resolution, no clear explanation, and no access to my money.
At this point, I am not even asking for the winnings anymore. I simply want a refund of the $50 I spent to purchase the promotion. I hope Sweepolis resolves this issue fairly and improves its customer service for other customers.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to leave a review. We're sorry to hear that this situation has been frustrating for you.
Your account was reviewed by our Compliance team after unusual activity was identified. Following a thorough investigation, it was determined that the account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was permanently closed in accordance with our policies.
In line with the outcome of that review, a refund for eligible purchases was processed in accordance with our Terms & Conditions. We understand this may not have been the resolution you were hoping for, but for security and compliance reasons, we are unable to disclose the specific findings of our review.
Thank you for your feedback. We remain committed to applying our Compliance procedures fairly and consistently to all players.
After you win, they close your account.
I am extremely disappointed and frustrated with my experience with this casino.
After playing on the platform, making deposits, and participating according to the rules, I was suddenly asked to complete an extensive verification process. They requested personal information, proof of where my funds came from, proof of residency, a selfie, and additional documentation.
I fully cooperated and provided everything they requested because I believed this was a legitimate security review. However, after completing the verification process, instead of receiving a clear explanation or a fair resolution, I received a generic message stating that my account had violated their Terms and Conditions and that it would be permanently closed. They also canceled any pending redemption requests and removed my remaining balance.
What is most concerning is that customers can spend their time and money on this platform, follow the rules, and participate in good faith, but when it comes time to redeem winnings, the company can close an account without providing specific details or evidence of what exactly happened.
A trustworthy gaming platform should operate with transparency, fairness, and respect for its customers. Players deserve clear answers, especially when their money and earned rewards are involved.
I hope this review helps other users make informed decisions and encourages this company to improve its verification process and customer service.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for sharing your feedback. We're sorry to hear that your experience with Sweepolis did not meet your expectations.
We would like to clarify that your account was not closed because you completed verification or requested a redemption. The verification process formed part of a broader Compliance review, which ultimately determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was permanently closed in accordance with our policies.
Following the outcome of this review, a refund for eligible purchases was processed in line with our Terms & Conditions. We understand that you would have preferred more detailed information; however, for security and compliance reasons, we cannot disclose the specific findings of our review.
We appreciate you taking the time to leave your review. Applying our Compliance policies consistently is an important part of maintaining a fair, secure, and trusted environment for our entire player community.
Still waiting for my payment
I am very disappointed with my experience. I requested a redemption a long time ago, but I still have not received my payment. I contacted customer support multiple times, and every time I was told they were “working on it,” yet nothing has been resolved and no one has provided a real update. I have been patient, but this level of service is unacceptable. I hope someone from the team finally reviews my case, processes my payment, and contacts me with a proper resolution.
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your experience. We're sorry to hear that the outcome left you feeling disappointed.
We'd like to clarify that your redemption was not delayed due to processing issues. During the review of your account, our Compliance team determined that it had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. In accordance with these provisions, the account was permanently closed.
Following the completion of the review, a refund for eligible purchases was processed in line with our Terms & Conditions. While we understand that this was not the resolution you were hoping for, for security and compliance reasons, we cannot disclose the specific findings of our review.
We appreciate your feedback and remain committed to applying our policies consistently to ensure a fair and secure experience for all players.
My experience with this platform has… negative
My experience with this platform has been frustrating and negative. After my profile was completely verified, I bought a coin package and redeemed it; it was 105. Then I received a message saying my redeem couldn't be completed. I contacted support and they told me they found unusual findings in my account and that they would close it. I'm very disappointed.
24 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for sharing your feedback. We're sorry to hear that your experience with Sweepolis was disappointing.
We'd like to clarify that the decision regarding your account was not related to your verification status or the amount of your redemption request. Following a comprehensive Compliance review, it was determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions, and the account was closed accordingly.
As part of the review outcome, a refund for eligible purchases was processed in accordance with our Terms & Conditions. While we understand that this may be frustrating, for security and compliance reasons, we cannot disclose the specific findings of our review.
Thank you again for your feedback. We remain committed to maintaining a fair, secure, and compliant platform for all players.
Redemption canceled without explanation
I purchased a package, played fairly, and won according to the rules. When I requested my redemption, instead of receiving my money, the redemption was canceled and the funds were returned to my casino balance. However, I am unable to redeem them again. I have already contacted customer support multiple times and have received no response or assistance. This has been a very frustrating experience, and I cannot recommend this casino.
21 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to leave your feedback. We're sorry to hear that this experience has been frustrating for you.
After a thorough review, our Compliance team concluded that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. Based on the outcome of that review, the account was permanently closed in accordance with our policies.
As part of this process, a refund for eligible purchases was issued in line with our Terms & Conditions. While we understand that this was not the resolution you were hoping for, we are unable to disclose the specific findings of our Compliance review for security and compliance reasons.
We appreciate your feedback and remain committed to applying our policies fairly and consistently to all players.
Extremely disappointing experience with…
I respectfully disagree with your response. If purchasing SC (Sweep Coins) is considered a violation of your Terms & Conditions, then that should be clearly stated and explained to customers before they make purchases.
I purchased SC through your platform in good faith and did not intentionally violate any rules. It is not fair to allow a customer to purchase SC, accept their money, and then prevent them from redeeming their winnings while claiming that they violated the rules without explaining exactly what they did wrong.
If purchasing SC itself is considered a violation, please clearly explain why customers are allowed to purchase SC in the first place and which specific rule prohibits it.
I believe customers deserve transparency and fair treatment, especially when real money has been spent on the platform.
23 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for sharing your experience. We're sorry to hear that your time with Sweepolis did not meet your expectations.
We would like to clarify that your inability to redeem was not related to the redemption process itself. After a detailed Compliance review, it was determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. In accordance with these provisions, the account was permanently closed.
We understand that this outcome is disappointing. However, these policies are in place to help maintain a fair, secure, and compliant environment for all players. For security and compliance reasons, we are unable to disclose the specific findings of our review.
We appreciate your feedback and remain committed to enforcing our Terms & Conditions consistently across all accounts.
Dear Sweepolis Casino Support,
Dear Sweepolis Casino Support,
I am writing to formally request a full refund of the funds I deposited into my Sweepolis Casino account.
My account has been restricted, preventing me from making any transactions, including accessing or withdrawing my funds. Despite my repeated attempts to contact your support team, I have not received any response or update regarding my account status.
Since I no longer have access to my account or the ability to use the services for which I deposited my money, I respectfully request that my deposits be refunded as soon as possible.
I kindly ask that you review my case urgently and provide a prompt resolution. If additional information is required to process my refund, please let me know immediately.
I appreciate your immediate attention to this matter and expect a response within a reasonable timeframe.
Thank you for your cooperation.
Sincerely,
[Mariela Mavarez]
Sweepolis Casino
25 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for sharing your experience. We understand that this situation has been frustrating for you.
After a comprehensive review by our Compliance team, your account was found to have intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. In line with these provisions, the account was permanently closed.
As part of the review outcome, a refund was issued for eligible purchases in accordance with our Terms & Conditions. While we appreciate that you were seeking additional information, for security and compliance reasons, we are unable to disclose the specific findings of our review.
We value all feedback and remain committed to enforcing our policies consistently to help maintain a fair, secure, and compliant environment for our entire community.
Blocked My Account, Canceled My Redemption, and Ignored My Emails
My experience with Sweepolis has been extremely frustrating and disappointing. I submitted a redemption after meeting all of the requirements, but instead of receiving my payout, my redemption was canceled and my account was placed under review. After that, my account was blocked without any explanation.
I sent multiple emails asking for updates and trying to resolve the issue, but I either received no response or no meaningful information. Weeks have passed without a clear explanation, a resolution, or even basic communication from their support team.
What has been most frustrating is the complete lack of transparency and customer service. As a player, I expected honest communication, but instead I was ignored and left with a blocked account and unanswered questions.
Based on my experience, I cannot recommend Sweepolis. If you ever have an issue with your account or request a redemption, don’t expect timely support or a fair resolution. Very disappointing experience.
20 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
Your account was reviewed by our Compliance team, and the review determined that it had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was permanently closed in accordance with our policies. These measures are in place to help protect the integrity of our platform and ensure a fair environment for all players.
Following the outcome of the review, a refund for eligible purchases was processed in accordance with our Terms & Conditions. For security and compliance reasons, we cannot disclose the specific findings of our review.
We appreciate your feedback and remain committed to applying our policies consistently and fairly across all accounts.
⭐ 1 Star
⭐ 1 Star – The Worst Online Casino Experience I’ve Ever Had
My experience with Sweepolis has been extremely disappointing.
The platform heavily promotes what appears to be an unlimited referral program, encouraging users to invite as many people as possible. You spend your time promoting their casino, your referrals purchase packages, play, and generate revenue for the platform. But when it’s time for players to receive their winnings, everything changes.
In my case, my account was blocked while I had over $1,200 pending for redemption. Since then, I have received no satisfactory explanation and no resolution.
What concerns me the most is that I am not the only one. I have personally spoken with many people who purchased packages with their own money, played, won, and then, when they requested a redemption, were asked to provide additional documents over and over again. While identity verification is a standard practice, in these cases the process appeared to become an endless cycle of requests without any payment being completed.
Based on my experience, the platform seems to find reasons to delay or prevent redemptions, especially when larger amounts are involved.
It was very easy for them to accept deposits and collect money from players, but when it came time to pay legitimate winnings, the process became frustrating and, in my case, ended with a blocked account.
I lost time, money, and confidence in this company. My advice is simple: think twice before depositing your money into Sweepolis. If you decide to play, be aware that, based on my experience, winning does not necessarily mean you will receive your money.
I hope sharing my experience helps others make a more informed decision before trusting this platform. Personally, I will never use or recommend Sweepolis again.
22 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling this way.
We would like to clarify that your account was not closed because of your winnings or your redemption request. Following a thorough Compliance review, we determined that your account had intentionally violated Sections 4.2.7–4.2.9 of our Terms & Conditions. These rules are in place to protect the integrity of our platform and ensure a fair and secure environment for all players.
Every account is reviewed individually, and our decisions are based on the outcome of that review — not on the amount requested for redemption or participation in our referral program. While we understand your frustration, our Compliance decisions are based on confidential review procedures, and the specific findings cannot be disclosed.
Thank you again for your feedback. We remain committed to applying our policies consistently and fairly to every player.
I was completely scammed
I was completely scammed. My account was fully verified, and I had $130 ready to redeem. They rejected my redemption request, claiming they needed additional information. I provided everything they asked for, but I never received a response to my email.
Their live chat is completely useless. It does nothing but give empty, automated responses. After waiting for days with no real update, I finally received an email saying that my account had been suspended. They kept my money.
Don’t waste your time or your money on this fraudulent casino. They are scammers.
20 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your feedback.
We're sorry to hear that this situation left you feeling so disappointed.
Following a thorough review, our Compliance Team determined that the account was in violation of Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was closed in accordance with our policies. These decisions are never made automatically and are only reached after a careful review of the relevant information.
We'd also like to clarify that a full refund was issued for all purchases made on the account. In addition, our Support Team recently sent you an email confirming that the refund had been processed. If the funds have not yet appeared in your account, please keep in mind that the final processing time may vary depending on your financial institution.
We understand that this was not the outcome you were hoping for, and we're genuinely sorry that your experience ended this way. However, maintaining a fair, secure, and compliant platform requires us to apply our policies consistently whenever violations are identified.
Thank you again for sharing your perspective, and we wish you all the best moving forward.
If I could give -5 stars
If I could give -5 stars, I would. They close your account, they don't let you withdraw the SCs, and they don't answer your emails and neither the platform's support service. They closed my account with 275 SC without any justification, I send them and send emails and they don't respond, I write to support and they tell me that they can't answer me because they didn't log in, THEY CLOSED MY ACCOUNT OF COURSE I CAN'T LOG IN! I don't recommend it at all, if you don't want your money to be taken away, don't even think about entering here. In addition, I recommended it to several friends and now they are also in the same situation.
28 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your feedback.
We're truly sorry to hear that this situation left you feeling so frustrated.
Following a thorough review, our Compliance Team determined that the account was in violation of Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was closed in accordance with our policies. These decisions are never made lightly and are only reached after a careful review of the relevant information.
We'd also like to clarify that, although the account was closed, a full refund was issued for all purchases made on the account. If the refund has not yet appeared in your account, please keep in mind that the final processing time depends on your financial institution.
Regarding your communication with our team, we'd also like to clarify that our Support Team did respond to your inquiries. Since your requests were submitted through the support widget while you were not logged into your account, our team was unable to disclose account-specific information for security reasons. Instead, you were asked to continue the conversation using the email address linked to your account so that ownership could be verified before any account details were discussed. This is a standard procedure that helps us protect our players' accounts and personal information.
We understand that this was not the outcome you were hoping for, and we're genuinely sorry that your experience with Sweepolis ended this way. However, to maintain a fair, secure, and compliant platform for all players, we are required to apply our policies consistently whenever violations are identified.
Thank you for sharing your perspective, and we wish you all the best moving forward.
I dont recommend this platform.
I dont recommend this platform.
It has been 15 days since my redemption request was canceled, and I still have not received my payment or a resolution. The only explanation I have been given is that my case is "under review," with no estimated timeline.
I have contacted customer support multiple times. While they initially responded, they have not provided any meaningful updates or resolved the issue. I also reported that my account name needed to be corrected to match my ID, but nothing has been done so far.
The lack of transparency and the long delay in processing a small redemption are very disappointing. Based on my experience, I cannot recommend this platform until they improve their verification process and customer support.
Instead of resolving the issue, I have received a message saying that my account had been temporarily suspended for reasons that do not apply to me. I have never requested to close my account, I do not have multiple accounts, I am not aware of any unusual activity, and I access my account from the United States.
23 lipca 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your feedback.
We're truly sorry that the review process has taken longer than you expected, and we understand how frustrating it can be to wait for an update, especially when you're looking forward to your redeem.
At this time, your account remains under review by our Compliance Team. These investigations are conducted carefully to ensure that every case is assessed thoroughly and fairly. While the review is ongoing, we're unfortunately unable to share additional details until it has been completed.
We understand that waiting without a definitive timeline can be disappointing. Please rest assured that as soon as the investigation is concluded, our team will contact you promptly with the outcome and any next steps.
We appreciate your patience throughout this process and sincerely apologize for the inconvenience caused. Thank you for giving us the opportunity to clarify the current status of your case.
Very disappointing experience
Very disappointing experience. I purchased coin packages, and when I requested my first redemption, my account was closed without a clear explanation. I lost access to my money, and customer support did not resolve the issue. Based on my experience, I would not recommend Sweepolis.
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Sweepolis Review - Sweepstakes Casino
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with Sweepolis ended this way, and we understand how disappointing this situation must have been.
Following a thorough review, our Compliance Team determined that the account was in violation of Sections 4.2.7–4.2.9 of our Terms & Conditions. As a result, the account was closed in accordance with our policies. These decisions are never made automatically and are only reached after a careful review of the relevant information.
We'd also like to clarify that a full refund was issued for all purchases made on the account. While the refund has already been processed on our end, the time it takes for the funds to appear in your account may vary depending on your bank's processing times.
We understand that this was not the outcome you were hoping for, and we're genuinely sorry that your experience ended on this note. However, maintaining a fair, secure, and compliant environment for all players requires us to apply our policies consistently whenever violations are identified.
Thank you again for sharing your perspective, and we wish you all the best moving forward.
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