Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The level of expertise in our guides and lecturers was impressive and fun! Daily excursions were always full of things to see and learn. The ship was incredibly beautiful, new and clean. The staff was... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Just got home from an expedition cruise to Antarctica on the SH Diana. This was one of the most amazing things we have ever done. We were so lucky that we had great weather and saw the most wonde... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

One of the most amazing experience treated like royalson swan helenic. Fantastic crew members , going extra mile, to make our cruising experience most enjoyable. Most luxurious cruise line i have eve... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Vega is a beautiful small ship and the captain was excellent. The staterooms are well appointed, comfortable & clean. Food was very good & the crew was attentive & friendly. The itinerary brought... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Przewozy statkiem
  2. Agencja podróży

Napisane przez firmę

Cultural Expedition Cruises


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

140 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 75% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

What a fabulous experience

What a fabulous experience. Understated elegance! The Staff, the ship, the crew, the guides, the food, can't say enough. The lectures and knowledge of the guides and of course the scenery....I would definitely cruise with Swan Hellenic again!

20 czerwca 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Awww thank you Jennifer for taking the time to post, so pleased you had such a lovely adventure.

Cannot wait to welcome you back onboard.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 4 z 5

Northern Adventure

Vega is a beautiful small ship and the captain was excellent.
The staterooms are well appointed, comfortable & clean.
Food was very good & the crew was attentive & friendly.
The itinerary brought us to pristine, sometimes remote locations. The expedition team endeavoured to prepare us with information about each stop. We saw stunning fiords, waterfalls, glaciers, whales, walruses , seals , reindeer, 2 polar bears & 2 puffins. And many species of arctic birds. A very memorable trip.

2 czerwca 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Dear Heather,
Thank you very much for such a great feedback! We are happy to hear you had a fantastic trip and you were able to see even polar bears!! We are looking forward to having you for your next travel adventure.
Best Regards,
Laura Di Stefano
Global Guest Relations Specialist

Oceniono na 5 z 5

What An Amazing Experience!

Swan Hellenic Vega is definitely a ship to cruise on. Recently traveled from Halifax to Iceland. Amazing itinerary with numerous and enjoyable excursions. What sets them apart for me is the amazing crew and staff. I didn't once meet a crew member who did not have a friendly greeting and wide, warm smile. The restaurant and bar staff paid attention to every detail and catered to our every request. Food was excellent.
I highly recommend Swan Hellenic. It was our first cruise with them, but it won't be our last.

22 maja 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thank you so much Paul for your wonderful review, Vega is a very special member of our fleet and I agree the route is very unique.

We cannot wait to welcome you back onboard.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Good service all over the ship

Good service all over the ship, very nice dinner servings and excursions with a lot of content

12 maja 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thanks a lot for your review! We are glad to hear you had a nice trip with Swan Hellenic and we are looking forward to welcome you aboard again soon!
Kind Regards,
Laura Di Stefano
Global Guest Relations Specialist

Oceniono na 5 z 5

Schönes Schiff, tolle Crew

Schönes Schiff, sehr gut unterhalten, läuft ruhig, effiziente Satbilisatoren. Crew sehr freundlich, unaufdringlich aufmerksam, Zimmerservice ausgezeichnet. Zimmer schön mit viel Stauraum. Ausflüge waren sicher schön, habe aber nicht teilgenommen (bin Individualist). Interessante Vorträge und Info zu Schiff und Ausflügen. Sehr empfehlenswert (werde auf jeden Fall wieder eine Fahrt mit Swan Hellenic machen)

7 maja 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thanks a lot for your feedback!
We are happy to hear you had a great time!
Looking forward to welcome you onboard for your next adventure.

Kind Regards,

Laura Di Stefano
Global Guest Relations Specialist

Oceniono na 5 z 5

outstanding experience

it was outstanding experience, I really felt special. the room was wonderful, it was clean, big and the bed was so comfy, the service was amazing, the staff were so helpful, the itinerary was chosen perfectly, the meals in the restaurants was delicious and comprehensive, lots of variety of food. I will definitely repeat this experience.

7 maja 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Dear Jinan,

Many thanks for your fantastic feedback! We are looking forward to having you onboard again for your next adventure.

Best Regards,

Laura Di Stefano
Global Guest Relations Specialist

Oceniono na 5 z 5

Excellent Adventure

The cruise was very well organized. We were transported by private charter flight from Buenos Aires to Ushuaia smoothly, even though the flight was delayed due to weather. The transfer from Ushuaia airport to the cruise ship was also smooth. Disembarkation at Cape Town was smooth, but delayed - on account of a large cruise ship docking ahead of us.
A combination of relatively good weather (for Antarctica/South Georgia), an excellent Expedition Team (Nikki, Alex, Mark, Dimitry, Kevin, Ruth, amongst others), the efficient/wonderful staff of SH Diana (including Ana, Sona, Grace, Rossele, Eller and Erson) and the fabulous food by Executive Chef Amit Rao and his team, made the trip a once in a lifetime experience. Dr.Mila, our friendly on board doctor, could be seen making the rounds of the ship and greeting the passengers, on a daily basis.
We were able to do all of the scheduled itinerary (with last minute tweaks on account of weather), including a full one and half days at Tristan da Cunha/Nightingale Island. Informative talks by the Expedition Team made the time spent on board very interesting.
The cabins were very comfortable and the cabins/public areas kept spotlessly clean. Zodiac excursions/transfers were handled efficiently.
I would definitely recommend this trip with SH Diana to the adventurous.

7 marca 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thank you so much for your wonderful review, it sounds like a epic adventure.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Fabulous cruise across the south Atlantic

We loved our 21-day cruise across the South Atlantic. Knowledgeable and helpful staff, comfortable and spacious cabin, plenty of activities, excellent food and drinks.
Only downside is the cost of a decent internet connection.

7 marca 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thank you so much for your wonderful review, we are so pleased you had a wonderful time.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

We have just returned from Antarctica

We have just returned from Antarctica, on an expedition cruise with Swan Hellenic, on board the SH Vega. The entire experience was faultless from seamless transfers, to a wonderful ambience on the supremely comfortable ship, impeccable service, excellent food and awe inspiring vistas. The expedition team & off-ship experiences were outstanding to ensure the wildlife sightings were plentiful. Thank you; Antarctica with Swan Hellenic is highly recommended.

12 marca 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Dear Richard,

Thanks for your fantastic review. We are glad to hear you had a great time aboard SH Vega.
We are looking forward to having you with us again for your next adventure!
Kind Regards,

Laura Di Stefano
Global Guest Experience Specialist

Oceniono na 5 z 5

Everything about this ship is 5 star

Everything about this ship is 5 star. The staff, food, accommodation, facilities, safety.
Can't recommend it highly enough.

22 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thank you so much for posting your positive review, it is great read you had a enjoyable adventure.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Spectacular Journey

This was an spectacluar and amazing Journey. Everything was wonderful. Service, Housekeeping, Expeditionteam, Captain was akways Great.

22 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

So pleased to read this Petra, thank you so much for taking the time to post.

We hope to welcome you back onboard in the future.

All the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Continually striving for Excellence, achieving way beyond

There's many ads on the internet now grabbing your attention to visit Antarctica. For sure you should but what you should do, is be incredibly careful who your agent is and what cruise line you decide.
I made absolutley the right choice with both!
I travelled with the advice/super support/experience of Polar Routes and my Antarctica Expedition was made so memorable with Swan Hellenic!
It's not just a 'boat or a ship'....it's a travelling dream!
You are cared for from the very moment you arrive in Ushuaia, the bottom of the world....almost!
Then, when boarding you notice immediately the calm, beautiful, friendly and professional service you are about to experience for 10 whole days!
I travelled on SV Vega and fell in love with her, instantly. It's unavoidable!!
My cabin was, oustanding. A large double bed with an amazing artificial fireplace (I'll let you find out) at the end of the bed. A seating area and the most important aspect for me, a balcony.
Every day you were kept up to date with the activites and extra sights. Mine were different penguins, humpback whales, fur seals and mind blowing experience of an Orca Pod of 7, cruising under our Zodiac!
It's also not about the marine/wild life. It's the impact of the scenery. Every morning I woke up, I took a photo from my balcony. An every changing movie!!
Over my time with SV Vega, I made so many friends, ate so much incredible food, drank, yep I admit, quite alot and being a champagne lover, I almost said no to my last glass before departing.
The sights I saw and experienced with the aide of the crew and Expedition Teams leaves me breathless.
There is a highly skilled photographer on board who is unobtrusive and you are presented about a week lated with a link to a video record of your time on board.
If you truly want to feel special both in terms of being blessed to make this trip and with the correct operators, speak with Polar Routes and ask for Swan Hellenic.
Mind blowing.

3 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

A travelling dream, I adore this. Thank you Shelley for the wonderful review. We are over the moon you had such a magical adventure.

We hope to welcome you back on board again soon.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Great Crew enhances the experience

Somehow the whole crew irrespective of role seemed to be focused on making sure every guest had a great experience. This encompassed all aspects of the cruise, the expedition, food and drink, accommodation and the voyage itself. Nothing was too much trouble and no effort spared.
This helped create a very pleasant atmosphere throughout the cruise which enhanced experiencing the wonders of Antarctica.

15 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

We here at Swan Hellenic focus everything we do on guest experience and service, and I am so pleased this was reflected in your experience.

Thank you so much Graham for taking the time to post and share.

We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

An Unforgettable Swan Hellenic Cruise to Antarctica

An Unforgettable Swan Hellenic Cruise to Antarctica
My experience with Swan Hellenic was absolutely amazing! I booked the cruise through Swoop Antarctica, and despite a slight delay due to a propeller issue, we were gifted with an unexpected extra day in Ushuaia—which turned out to be magical.

Incredible Landings & Zodiac Excursions
Throughout the journey, we completed five landings, including an unforgettable landing on an iceberg! We also had around 5-6 Zodiac excursions, each offering breathtaking views of the untouched Antarctic wilderness.

The sites we visited included:
📍 Petermann Island
📍 Pléneau Island
📍 Lemaire Channel
📍 Paradise Harbour
📍 Cuverville
📍 Portal Point
📍 Harry Davis Island
📍 Hope Bay
📍 Paulet Island

Our landings took place on both islands and the Antarctic continent, providing a truly immersive experience.

Seamless Embarkation Process
I arrived in Buenos Aires a day early and stayed at the luxurious Sofitel, a fantastic 5-star hotel. The pre-cruise process was smooth:
✔ Check-in at the hotel, where I received a $30 dining credit
✔ Registration at a designated Swan Hellenic table
✔ Free time for the rest of the day

The next morning, after breakfast, we were handed our boarding passes and transferred to Ezeiza Airport (EZE). Impressively, a Swan Hellenic representative even flew with us, ensuring everything was perfectly organized!

Upon landing in Ushuaia, the Swan Hellenic team was waiting to escort us to the buses and straight to the ship. After a warm welcome onboard, we enjoyed lunch and received our luggage.

We also had some free time in Ushuaia before being taken on an excursion to Tierra del Fuego National Park and the famous End of the World Train, which was an absolute delight!

Life at Sea & The Drake Passage
The Drake Passage was manageable—I took seasickness pills, which helped a lot! Throughout the voyage, I felt completely safe, and I absolutely loved the food and the incredible crew who made the journey unforgettable.

Smooth & Fair Landing System
Since landings in Antarctica are limited to 100 people at a time, passengers were divided into color-coded groups. The crew rotated the order fairly, ensuring everyone got equal opportunities to experience the disembarkations and Zodiac excursions.

Overall, this was a once-in-a-lifetime adventure, filled with breathtaking landscapes, seamless organization, and memories that will last forever! 🚢❄️🐧

15 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Awww Daniel this is just magical, what a wonderful experience that will stay with you forever, I am over the moon you took the time to share this with us and that every aspect lived up to your expecations.

We truly hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Cruise to Antarctica with Swan Hellenic…

Cruise to Antarctica with Swan Hellenic SH Vega is exceptional. Everything from the Cabins, staff, food, expeditions on the zodiacs and lectures are 10 out of 10. Alway felt safe on the expeditions. Staff always go out of their way to serve you at restaurants and bars. My husband and I loved every minute of this cruise. Even the polar plunge.

4 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thank you Deb, this is amazing, hahaha pleased you got to do the Polar Plunge, it is certainly an experience you can tell your friends about.

Our highly qualified Expedition Team work their utmost to ensure you feel safe in their hands, and I am so pleased this shone through.

We hope to welcome you back onboard in the future, for another adventure.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

SH Vega Antarctic Peninsula expedition cruise Feb 25

I can’t speak highly enough about the experience I had on board the SH Vega for an Antarctic Peninsula expedition cruise commencing 13 Feb 25.

The staff were genuinely warm and friendly and went out of their way to deliver on the experience I had hoped it would be. From the Captain down, the SH Vega crew did everything with a smile which made it easy to feel comfortable on this cruise.

This was a bucket list item for me and I am really glad I chose Swan Hellenic to help make it a reality.

13 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Bucket list indeed Roland, I am over the moon to read your comments and I know all the team onboard will be too.

Thank you for taking the time to post and we hope to welcome you back onboard in the future for another adventure.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Sea Hellenic cruise line were…outstanding

Sea Hellenic cruise line were outstanding. We cruised on the SH Vega to Antarctica. We cannot fault the service we received from beginning to end. We have cruised on a number of different cruise lines however swan Hellenic is very different. Small ship's, more personalised service and more targeted at expedition type cruising rather than entertainment. The experience was a once in a lifetime voyage.

13 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Awwww thank you Jo, what wonderful comments and we are so pleased you had a trip of a lifetime.

We truly hope to welcome you back onboard for another adventure in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Excellant Antartica Cruise

The food and beverage selection and staff started the cruise off wonderfully. The ease of boarding, layout and storage in cabins excellant.
Excursion guides knowledgeable, friendly and added to every zodiac trip.

4 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Thank you so much Gina, for your wonderful comments and review. We are so pleased to hear of your experience. We hope to welcome you back onboard in the future.

Sending all the best,

Kim Daplyn
Global Head of Guest Relations

Oceniono na 5 z 5

Don't miss out on this EPIC Antarctica trip!

Our 18 day cruise "In Shackleton's Footsteps" to Falkland Islands, South Georgia, and Antarctica was incredible! The crew of SH Diana was stellar in making our experience absolutely epic. Everyone was so attentive from the room stewards, to bartenders, to the restaurant team and chef. The Expedition team was incredible at maximizing our adventures through education, safety, and their energy! We saw EIGHT penguin species, elephant seals, Antarctic fur seals, humpback whales, dolphins, and many birds! It was a trip of a lifetime. The ship was beautiful and our room was so comfortable. Thank you, Swan Hellenic!

2 lutego 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Dear Brigid,
Many thanks for sharing your feedback. Seeing wildlife in their natural habitat is truly an incredible experience! We hope to see you onboard again soon!
All the best,
Laura Di Stefano
Global Guest Experience Specialist

Oceniono na 5 z 5

Excellent cruise and excellent…

Excellent cruise and excellent facilities
Cannot fault

24 stycznia 2025
Opinia niezależna
Logo Swan Hellenic

Odpowiedź od Swan Hellenic

Dear Murray!
Thanks for your review and I hope you had a fantastic time aboard!
Looking forward to seeing you again for your next trip!

Kind Regards,

Laura Di Stefano
Global Guest Experience Specialist

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej