Good sustainability credentials which is why I chose this company. However, the chairs were slightly rickety and had to be tightened up. One had a bolt/screw missing from the side arm which my husband... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Beautiful piece of furniture (garden table), very solid and exactly as pictured and described. Sadly, there was an issue with a connection piece when we were assembling it, so had to contact them... Zobacz więcej
Reakcja na opinię
We purchased 8 chairs and an extending garden table a while back and discovered a fault over a year later. The customer service was excellent and they resolved the issue without any issues. I was so s... Zobacz więcej
Reakcja na opinię
Firstly, we are just delighted with the quality of the Ridge 6 Seater table, the Cora chairs and the hardwood parasol. Looks great, chairs are comfortable, very easy to assemble and everything is well... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We are a UK based supplier of sustainably and ethically sourced furniture. We pride ourselves in selling furniture that doesn't impact the earth where possible whilst supporting communities along the way.
Sustainable Furniture Reviews
Napisane przez firmę
- 24/7 Support
- We aim to always reply to your customer enquiries ASAP with a helpful answer that will actually resolve your questions.
- Free Delivery
- Almost all of our items are open to free delivery excluding a few of our bigger items where a contribution is asked to cover the costs.
Dane kontaktowe
Goonvean Industrial Estate, PL26 7QF, St Austell, Zjednoczone Królestwo
- 01726 884123
- info@sustainable-furniture.co.uk
- sustainable-furniture.co.uk
4,4
Doskonała
369 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good product and would have rated it 5…
Good product and would have rated it 5 but ordering page of website was not straightforward to follow and no delivery charges were shown until the order was nearly concluded
13 kwietnia 2026
Odpowiedź od Sustainable Furniture
Good afternoon,
Thank you for your feedback.
We’re really pleased to hear that you’re happy with the product, although we’re sorry that the ordering process wasn’t as straightforward as it should have been.
We have recently rebranded and moved across to a brand new website, and we’re continuing to work on making the whole process as clear and user-friendly as possible. Delivery charges can vary depending on the order total and delivery location, so these are calculated at the last stage of the checkout.
That said, we always aim to offer free delivery wherever possible and try to make delivery information clear on the delivery tabs on the website.
We really appreciate you taking the time to share your experience, and your feedback is invaluable as we continue to improve.
Thanks Again,
Sustainable Furniture
Great customer service
Claire helped me with my order sending photos of the choice of roots I could have and really going above and beyond. A really great experience. Looking forward to receiving my purchase soon.
9 kwietnia 2026
Odpowiedź od Sustainable Furniture
Hello,
Thank you so much for your lovely feedback.
We’re delighted to hear that Claire was able to help and that you had such a positive experience choosing your order. Going above and beyond for our customers is exactly what we aim for, and it’s wonderful to know this made a difference for you.
We really appreciate you taking the time to share your experience and hope you enjoy your purchase when it arrives.
Kind Regards,
Sustainable Furniture
The products arrived on schedule and…
The products arrived on schedule and were exactly as described.
8 kwietnia 2026
Odpowiedź od Sustainable Furniture
Good Morning,
Thank you for your kind feedback. We’re really pleased to hear that your order arrived on time and was exactly as described.
We appreciate you taking the time to share your experience and hope you enjoy your purchase.
Kind Regards,
Sustainable Furniture
Teakbench Order nr 000046333 Started splitting immediately
We ordered a teak bench January this year. In the two uprights at the back the woodgrain has already split and rainwater will collect in these and start degrading the timber.
I am aware teak has its own oil and timber is a natural product but this looks to be dimensional instability due to poor curing or selection of the timber.
For the money we paid £370 delivered, very poor.
21 stycznia 2026
Opinia niezależna
Odpowiedź od Sustainable Furniture
We’re sorry to read your review and appreciate you taking the time to share your concerns.
As discussed with you directly via email, the splitting you’ve highlighted is a natural characteristic of solid teak, often referred to as “checking.” Teak is a premium hardwood chosen specifically for outdoor furniture due to its durability and natural oil content. As it acclimatises to its environment, it will respond to changes in temperature and moisture, which can result in surface splits along the grain. These are very common, do not affect the structural integrity of the bench, and will not lead to rot or failure of the timber.
We did review the photographs you provided with our carpenters and confirmed that what you are seeing falls within normal expectations for this type of material. That said, we still offered, as a gesture of goodwill, to collect the bench and provide a full refund, even though the product was not deemed faulty.
This offer was accepted initially; however, you later advised that you wished to keep the bench and not proceed with the return. We, of course, respected that decision and cancelled the collection.
We always aim to be fair and transparent, and we will not leave any customer with a genuinely faulty product. In this case, we provided reassurance, expert assessment, and a goodwill resolution option.
If you have any other questions or queries, please don’t hesitate to get back in touch — we’re always happy to help.
Kind Regards,
Sustainable Furniture Team
Have just repeated a purchase of a teak bench
Have just repeated a purchase of a teak bench . So pleased with the first one & 10% off deal makes second bench very attractive option .
1 kwietnia 2026
Odpowiedź od Sustainable Furniture
Thank you for your lovely feedback, and for choosing to purchase a second teak bench from us.
We really appreciate your continued support and hope you enjoy both benches for many years to come
Best Wishes,
Sustainable Furniture Team
Goods arrived severely damaged
UPDATE: Goods had arrived severely damaged. However, the response from Sustainable Furniture once I made a complaint was prompt, and thorough. IN a way, that's a better test of a company than if everything's fine
22 marca 2026
Odpowiedź od Sustainable Furniture
Hi Michael,
We’re very sorry to hear about your experience, and we completely understand your disappointment.
This is certainly not the standard we aim to provide, and we sincerely apologise that your order arrived in such poor condition. We want to reassure you that the item you received was not a returned product, but part of a recent shipment of new stock. Unfortunately, due to extended shipping times and unforeseen conditions during transit, a small number of items have been affected in ways we had not previously encountered, and regrettably, this was not identified before dispatch.
Whilst this is very rare for this to happen to our goods, we are actively reviewing our quality control processes and have already introduced additional measures to prevent this from happening again.
We are currently in contact with you to resolve this as quickly as possible and will ensure you are offered a suitable solution. Thank you for bringing this to our attention—we truly appreciate the feedback and the opportunity to put things right.
Kind Regards,
The Sustainable Furniture Team
Lovely table and customer services fixed all issues quickly.
Had a few issues with delivery and faulty items but all resolved to a satisfactory outcome. Love the table and chairs, so well worth the issues and getting lots of compliments.
1 marca 2026
Odpowiedź od Sustainable Furniture
Thank you for your lovely feedback. We’re really pleased to hear you’re happy with the products and found the ordering process quick and simple.
Best Wishes,
Sustainable Furniture
Sustainable Furniture is a pleasure to…
Sustainable Furniture is a pleasure to deal with and incredibly helpful. For example, when I ordered the wrong sized bench they replaced it very efficiently.
23 marca 2026
Odpowiedź od Sustainable Furniture
Hi Clive,
Thank you so much for your kind feedback.
We’re delighted to hear you’ve had such a positive experience with Sustainable Furniture, and we’re especially pleased we were able to help resolve the issue with the bench quickly and efficiently for you.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Great service.Well packed and a…
Great service.Well packed and a fantastic addition to my home great quality and something a little different love it !!!
18 marca 2026
Odpowiedź od Sustainable Furniture
Hello,
Thank you so much for your wonderful feedback.
We’re delighted to hear you’re happy with the service, packaging, and quality of your order, and even more so that it’s made such a fantastic addition to your home.
Thank you again for taking the time to share your experience.
Kind Regards,
Sustainable Furniture
Excellent customer service
Excellent customer service. Lovely product, would advise future customers to add the aftercare treatment to their order. So nice to have something hand made in Cornwall.
5 marca 2026
Mixed experience
Simple to order and get confirmation, not yet received the goods so cannot comment on quality. I did raise a query on a separate product both by email and through "chat" but did not get a reply after 2 days so removed the product from my basket.
3 marca 2026
Odpowiedź od Sustainable Furniture
Hi Huw,
Thank you for your feedback, and we are sorry to learn of your mixed experience.
I have located your order and searched our email server for your email address. Regrettably, we have not received any correspondence from you, which is likely why you did not receive a response. So sorry for any inconvenience this may have caused. We typically respond the same day emails arrive. As we pride ourselves on outstanding customer service, we are always on the other end of the phone, too, should you need a quicker response.
The order you placed yesterday is currently being processed and will be dispatched by tomorrow. Once your order has left our warehouse, you will receive your dispatch information via email, and the couriers will reach out to you directly via email to provide further details regarding your delivery.
We are sorry for any inconvenience this may have caused, but we are positive you will be delighted with your products once they arrive.
If you require any further assistance, please either email info@sustainable-furniture.co.uk or call us on 01726 884123, and we will be happy to help.
Kind Regards,
Sustainable Furniture Team
Easy to use great prices
26 lutego 2026
I already have one of these and looking…
I already have one of these and looking forward to having another one.
19 lutego 2026
Being able to talk to a very human…
Being able to talk to a very human person on the end of a landline, from my landline. Being an oldie I get easily confused by the online person-less approach.
The Parasol looks just the ticket, and I am assured it will be delivered within a few days and that you will let us know when the delivery is to take place. So thank you. Rosemary Herdman-Newton
16 lutego 2026
I found your website appealing and…
I found your website appealing and informative, so decided to buy from you, but I got into a muddle. A few days later I contacted the company by phone to ask for advice. The person I spoke to was helpful and very patient, and sorted out my order with me successfully. Thank you!
17 lutego 2026
Superior quality bench
The quality of this bench is fantastic. Sturdy and made to last. The option of having it delivered ready made was sadly lacking in many other companies.
Customer service was speedy and helpful.
I would without hesitation recommend this bench .
13 lutego 2026
Outstanding product and delivery!
Outstanding product and delivery!
We ordered 2 rattan dining chairs -( to match up with 2 we’d bought a few years ago) and they were an excellent price.
The delivery communication was excellent and they arrived 3 days later.
The chairs are beautiful and of a high quality - we’re absolutely delighted.
I’m really impressed with this company and would definitely recommend to others.
13 listopada 2025
Opinia niezależna
I recently ordered a reclaimed elm…
I recently ordered a reclaimed elm dining table and benches from this company. They were a pleasure to deal with over the phone, the table was delivered on time by two very pleasant fellows who must have had a long day driving all the way from Cornwall to Lancashire and the table.....
Well, it wasn't cheap but you get what you pay for. It is simply stunning! I am a very happy customer.
Thank you.
26 listopada 2025
Opinia niezależna
Excellent products and service
Good website showcasing the furniture options. Unusual tree root table base options grabbed attention. Excellent service throughout from quick, full responses to all queries, information on availability and timings, excellent delivery service. Excellent product meeting all built-up expectations.
29 października 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.