Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... Zobacz więcej
Reakcja na opinię
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... Zobacz więcej
Reakcja na opinię
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Napisane przez firmę
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Dane kontaktowe
1 Neville Street, LS1 4DW, Leeds, Zjednoczone Królestwo
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4,8
Doskonała
293 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had 2 questions that required…
I had 2 questions that required clarification. All I got was a form. There was no need for a form, it was yes/no answers
14 maja 2026
Odpowiedź od Sura
Dear Mr Chiddy,
I'm sorry to hear that you were dissatisfied with the service provided. The requirements for photos to be provided on Cosmetic policies is mandated by our insurers.
After reviewing your policy, I can see the document provided to you was not a "form", but guidelines which provided the answers to your questions in detail.
In line with our internal processes, your feedback has been passed on for review by senior management.
Easy to obtain on line full ex…
Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
12 maja 2026
Odpowiedź od Sura
Thank you for taking the time to leave a positive review. It's great to hear that you found the products easy to understand. We hope you enjoy your new vehicle!
Simple
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
14 maja 2026
Odpowiedź od Sura
Thank you Sheila for taking the time to leave such a positive review.
Odpowiedź od Sura
Thank you for taking the time to leave a positive review Linda.
Odpowiedź od Sura
Thank you for your review.
Easy to set up and realistic prices
9 maja 2026
Odpowiedź od Sura
Thank you Ian, for taking the time to leave a positive review!
Really excellent experience with the…
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier.
Anyway. That was easily one of the best calls to a helpline I’ve ever had. With staff like that, I will return and recommend to friends. Thanks.
8 maja 2026
Odpowiedź od Sura
Thank you for taking the time to leave a review Paul!
It's great to receive your feedback and we will be sure to pass it on to the agent involved.
Odpowiedź od Sura
Thank you for taking the time to leave a positive review!
Odpowiedź od Sura
Thanks for taking the time to leave a positive review Henry.
Odpowiedź od Sura
Hi James, thank you for taking the time to leave a review. We're glad you had a positive experience.
I was able to buy a 4 yr replacement…
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different options and buy.
28 kwietnia 2026
Odpowiedź od Sura
Thank you so much for taking the time to write such a positive review Michael.
Odpowiedź od Sura
Thank you for taking the time to leave us a positive review.
Great price
Great price and change things online.
Unfortunately I had to cancel my policy due to the car I was buying had damage on the car and wasn’t up to standards but will be back
24 kwietnia 2026
Odpowiedź od Sura
We're sorry to hear about your vehicle! Hopefully you can find a new one soon and we will be happy to provide you further cover.
Competitive price and straightforward…
Competitive price and straightforward to apply online.
6 kwietnia 2026
Odpowiedź od Sura
Thank you for taking the time to leave a positive review Stephen.
Clear to understand the policy wording.
25 lutego 2026
Odpowiedź od Sura
Really appreciate the feedback, thanks for choosing us.
Helpful advice and prompt call pick up.
25 lutego 2026
Odpowiedź od Sura
Great to hear you had a positive experience, thanks for taking the time to share.
It was extremely easy to obtain a quote…
It was extremely easy to obtain a quote online, and it was very competitive. I picked them over 6 other cheaper options due to the excellent reviews. It was very easy to update my reg number online hassle-free with no added cost.
2 października 2025
Odpowiedź od Sura
Thank you for your kind words, we really appreciate your support!
Yes platinum gap is a good service
Yes platinum gap is a good service. I’ve had no problems with a at all understandable people on the phone and are fully recommend this service.
2 października 2025
Odpowiedź od Sura
Great to hear you had a positive experience, thanks for taking the time to share.
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