Supportwave Recenzje 

205
•
Wynik TrustScore: 4.5 na 5

4,6

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Serwis komputerów

Napisane przez firmę

Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

205 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(205)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Ineffective engineer

Not convinced by this device. Either the guy was working on multiple things or he wasn’t quite sure what he was doing. I paid money for someone to spend approximately 20 minutes right clicking files. He created a single new profile which I could’ve done in 10 seconds.

*update - the reply I do not agree with. The remote connection constantly dropped and the guy was not what I would class as highly skilled. In the space of 15 minutes he managed to right click a bunch of stuff and create a new desktop profile. He wasn’t even looking in the right areas. I’ve worked in software testing for years and can tell when someone isn’t sure if what they’re doing.

5 listopada 2022
Opinia niezależna
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Odpowiedź od Supportwave

Hi Kris, we are sorry you had a bad experience. I reviewed the job and see that you paid the £14 deposit and you were assisted by a very highly skilled engineer. It seems you cancelled the job out of frustration and I do understand that it can be frustrating but our engineer was doing everything correctly while assisting you remotely. If you would still like help I would recommend booking someone on-site or please feel free to contact us at hello@nerdapp.com. Kind Regards, Kelvin

*Update

I completely understand that you feel that your experience was unsatisfactory. We do take a lot of care in verifying our engineers. The person who assisted you has 18 years experience and many certifications. We are sorry for the unsatisfactory experience you had.

Oceniono na 5 z 5

Very good and efficient experience

Very good and efficient experience. The soft ware problem was quickly and efficiently resolved.

2 listopada 2022
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Odpowiedź od Supportwave

Hey Mark! Thank you so much for your feedback. Have a great week. Caitlin

Oceniono na 5 z 5

Andrew H

Andrew H. Absolutely excellent service. Very knowledgeable and fixed our computer. Also recommended security features, ordered us a new iPhone , keyboard and mouse. Returned to assist with set up and confirmed all devices worked properly. Highly recommend this service and their Nerds.

26 października 2022
Opinia niezależna
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Odpowiedź od Supportwave

Hi Lori, thank you so much for taking the time to leave a review. We will be sure to let Andrew know he did a great job. Have a lovely week, Caitlin

Oceniono na 5 z 5

Superb service

Many thanks Hemanth Vishnu A.

Typed in my request and got an immediate response from friendly and professional nerd Hemanth. Problem sorted efficiently via remote desktop control and whatsapp conversation. Not cheap but sensibly priced based on time spent. Only one slight issue is the global nature of their business means understanding conversation can be a little difficult, but not a major problem. Highly recommended.

31 października 2022
Opinia niezależna
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Odpowiedź od Supportwave

Hey Simon, thank you so much for taking the time to leave a review as well as your constructive feedback. This has been escalated to management team for review. Have a lovely day and we are here whenever you need us! Keep well, Caitlin

Oceniono na 5 z 5

Great help and support.

25 października 2022
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Odpowiedź od Supportwave

Hey Marika, thanks so much for the feedback. We appreciate it and are here for you whenever you need help with your tech. Caitlin

Oceniono na 5 z 5

Thoughtful and kindly engineers and…

Thoughtful and kindly engineers and very efficient

25 października 2022
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Odpowiedź od Supportwave

Hi Susan, thank you so much for taking the time to leave a review. We are here for you whenever you need help with your tech. Keep well,Caitlin

Oceniono na 5 z 5

Internet wasn't working

Internet wasn't working. Problem with IP configuration. Great service and problem fixed.

15 października 2022
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Odpowiedź od Supportwave

Hi Bruno, great to hear we got issue resolved. Thanks for taking the time to leave a review, we appreciate it. Keep well, Caitlin

Oceniono na 5 z 5

great app and experience Saved me…

great app and experience Saved me quickly! Faster than it would have been to drive to a technician and back!

12 października 2022
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Odpowiedź od Supportwave

That's great to hear! Thank you for posting a review, I will pass this onto our Nerd too :)

Oceniono na 5 z 5

Excellent service.

Excellent service.
Very pleased with the ease with which I was able to solve my problem.
The tech support was seamless - very polite and professional.
Having booked a home visit the ‘techie’ called me to discuss the problem and we arranged a mutual time for the visit.
The job was completed with absolute satisfaction. Thank you.

11 października 2022
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Odpowiedź od Supportwave

Thank you so much for the kind review! Our technicians always do their best to give great service and reviews like this go a long way for the team :) Thanks again!!

Oceniono na 4 z 5

Work around for an Attachment issue

It was 10pm (deadline was before midnight) and my son was unable to attach his music audition to send in. The error message said the file was too large. Vincent helped him to get it attached and sent. Thank you Vincent!

3 października 2022
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Odpowiedź od Supportwave

Hi Sam, saved by the Nerd! We will be sure to let Vincent know he did an incredible job. Did you know that you can rebook him directly the next time you run into any tech trouble? All you need to do it make sure you've marked him as a 'Favorite Nerd' Keep well, Caitlin

Oceniono na 5 z 5

All around great experience because of…

All around great experience because of Vincent. He was polite, patient and more than accommodating of all our requests. Very, very satisfied customer.

7 października 2022
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Odpowiedź od Supportwave

Hey Lisa, thank you so much for your feedback. We will be sure to let Vincent know he did an awesome job. Keep well, Caitlin

Oceniono na 5 z 5

I am not a nerd

I am not a nerd, so using this app was a god send. Glenn was very efficient and soon found the problem, would highly recommend if u are like me and not a nerd it really is money well spent.

5 października 2022
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Odpowiedź od Supportwave

Hi Dianne, thanks so much for your feedback. We are here for you whenever you need us! Have a great day, Caitlin

Oceniono na 5 z 5

Impeccable

Thanks! Great service!

4 października 2022
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Odpowiedź od Supportwave

Hi Nick, thank you so much for your feedback. We really appreciate you taking the time to leave a review. Keep well,Caitlin

Oceniono na 5 z 5

Excellent service

Excellent service. Was nervous about paying up front for service but tech was very responsive and in person support completed very quickly

3 października 2022
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Odpowiedź od Supportwave

Hi Evie, thank you so much for leaving a review. We appreciate it! We are here whenever you need help with your tech. Keep well, Caitlin

Oceniono na 5 z 5

Excellent

Excellent, thorough, and respectful.

21 września 2022
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Odpowiedź od Supportwave

Hi Greg, thank you so much for leaving a review! We appreciate it. Keep well, Caitlin

Oceniono na 5 z 5

Microsoft FireWall Fixes

What a great experience I had with Angelo!!! Totally knowledgeable and professional

22 września 2022
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Odpowiedź od Supportwave

Hey Andrew, thank you so much for leaving a review! We will be sure to let Angelo know that he did an awesome job. Have a lovely day. Caitlin

Oceniono na 5 z 5

Rushdi did a great job

Rushdi did a great job. I couldn't get my laptop to recognize devices. He found the specific function that needed to be uninstalled and reinstalled. Great job.

21 września 2022
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Odpowiedź od Supportwave

Hey Jeff, thank you so much for your review. We will be sure to let Rushdi know he did an awesome job. Friendly reminder to 'favourite' him and you can book him directly next time you need help with your tech. Have a great day, Caitlin

Oceniono na 5 z 5

NerdApp is fast, safe, and affordable.

I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I highly recommend them to anyone who needs instant, remote technical support with very little friction.

19 września 2022
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Odpowiedź od Supportwave

Hi Vernon, thank you so much for your review! We have worked hard to ensure customers feel safe and secure when using our app and web so your feedback means a lot to us. We are here whenever you need help with your tech. Keep well, Caitlin

Oceniono na 1 z 5

The Worst Scammers!

The worst! If I could leave negative stars I would. This site is an absolute scam. I scheduled an appointment at 4:45pm PST, the technician who was assigned to me (Haesong H.) never got back to me. On top of that I tried to reach customer service and I couldn't get ahold of anyone. I tried calling and using the chat support (which is a joke!) and I still haven't heard from anyone. To top it off I wanted to cancel the job since I hadn't heard from anyone and it was already 3 hours past the appointment time, and the app tells me that if I cancel, I will get NO refund back. Such a horrible service and I'll be reviewing it on other sites to raise awareness of this scam to other people, so that they don't get scammed and ripped off either. I will be taking it up with my bank.

19 września 2022
Opinia niezależna
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Odpowiedź od Supportwave

Hi Sahar, our site is in no way a scam, we are terribly sorry that you had this experience and you will certainly receive a refund. I have reviewed the job and saw that the Nerd did respond instantly via chat however their communication was not up to our standard at all and I can see why you may have thought it wasn’t legit. This is not the way we run our platform and measures will be taken for remediation. I have responded to you via chat and all notification channels to let you know that you will certainly get a refund and asked if we can send a new Nerd to assist and this will be at our cost as well. Kind regards, Kelvin

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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