Unprofessional and frustrating experience. I paid over $200 for a part, only for Superspares to take 5 days to realise they didn’t even have it in stock. Then they sent a ridiculous message asking if... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered my car parts on Saturday and they arrived within 4 days Price and service were great I will certainly be using Superspares next time i need parts again
Steering wheel cover was exactly wat I wanted. Great quality. Fast free shipping aswell . Would recommend to anyone.
I’m a retired mechanic and I was looking for hard to get parts for a 23 year-old vehicle and Super spares have them on stock. I have recommended Super spares to my mechanical friends that are still in... Zobacz więcej
Informacje dotyczące firmy
O Superspares
Napisane przez firmę
Superspares is a trusted Australian online retailer for auto parts, accessories, and performance upgrades. Our wide range covers replacement parts, 4WD upgrades, detailing products, and vehicle protection from leading brands such as Bosch, DBA, Ryco, and Penrite.
Superspares make it simple to shop online with fast nationwide shipping and free delivery on orders $99 and above. Every purchase is backed by a 30-day return policy, giving customers peace of mind.
With clear product information, competitive pricing, and reliable service, Superspares is committed to helping drivers keep their vehicles running smoothly and looking their best.
Our promise to you
Napisane przez firmę
- Super brands at super value!
- Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.
Our Shipping Guarantee
How soon will I get my order?
Once your payment is confirmed, weʼll dispatch your order within 1-2 business days. Youʼll receive a tracking number by email once your order is on its way. You can also check your order status anytime via our Track Order page.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
For special order items or products with longer lead times, there may be delays before dispatch. If this happens, our team will contact you directly to provide updates.
How are shipping rates calculated?
Shipping costs are based on the size and weight of your order.However, large and bulky items (such as Bull Bars, Steel Trays, Lift Kits) may incur additional freight charges not shown at checkout.
Deliveries to rural or remote areas might also attract extra fees. For heavy, oversized, or remote shipments, our customer service team will reach out to confirm any adjustments.
While we absorb a large portion of shipping costs, customers are responsible for additional charges based on delivery location and order size.
Dane kontaktowe
159 woodpark RD, 2164, SMITHFIELD - NSW, Australia
- 1300 791 058
- sales@superspares.com.au
- superspares.com.au
Trust Superspares for Automotive Parts
4,0
Dobra
406 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Superspares
We regret that you have not received your item and that the delivery is slow. We'll investigate the matter with our postal service right away.
great price
great price, received in record time and exactly what I ordered.
Brilliant!
27 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you received exactly what you ordered so quickly and at a great price. Thank you for your positive feedback; we appreciate it!
No tracking number supplied
No tracking number supplied
Ordered on 22/12 now its 7/1 and still hasn't arrived
22 grudnia 2025
Odpowiedź od Superspares
We regret that you have not received your order and did not get a tracking number. We will investigate this delivery issue to determine what occurred with your order.
I disliked how long shipping takes…
Good service but I disliked how long the shipping takes and very little information on how to choose express postage. I don’t mind having an option of paying extra to get the product earlier
5 stycznia 2026
Odpowiedź od Superspares
We appreciate your feedback and we're sorry our shipping times and express postage options were not satisfactory. We'll review how we present this information to improve clarity and the overall experience.
Great deals packages and products
Great deals packages and products, dispatched from warehouse quick, would of been full 5 star but the courier company is shocking...
30 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you liked our deals and quick dispatch. We appreciate your feedback and we'll look into the courier issues you experienced. Thanks for your review.
Customer service
Customer service. Delivery time , no response for days via email , over priced part considering I could have got it quicker through any other company
1 stycznia 2026
Odpowiedź od Superspares
We appreciate you bringing this to our attention. We are sorry to hear that our customer service and delivery time did not meet your expectations, and that you found our part overpriced. We will review your feedback to improve our services.
made order on the 4th and 2days still not picked
I have made a order on the 4th and today the 6th it is still in Pick mode , I expect a order to be picked the same day and send on its way immediately like most other shops do hope this is a one of.
4 stycznia 2026
Odpowiedź od Superspares
We appreciate you taking the time to share your experience. We are sorry to hear that your order has not been processed as quickly as you expected. We will review our order fulfillment process to improve our efficiency.
Ordering was nice and simple fast check…
Ordering was nice and simple fast check out waiting on delivery
4 stycznia 2026
Odpowiedź od Superspares
We're happy to hear that ordering was simple and checkout was fast! We appreciate your feedback and hope you enjoy your delivery.
You guys always respond fairly quick to…
You guys always respond fairly quick to questions
28 grudnia 2025
Odpowiedź od Superspares
We're happy to hear that you appreciate our quick responses to your questions. Thank you for your positive feedback; it means a lot to us.
Odpowiedź od Superspares
We appreciate your feedback and are glad you found our site easy to use with a great range of products.
On December 28th I bought some parts…
On December 28th I bought some parts for my car but they haven't arrived. That says a lot about them not being responsible with the customer.
27 grudnia 2025
Odpowiedź od Superspares
We regret to hear that your car parts, purchased on December 28th, have not yet arrived. We apologize for any inconvenience caused by the delay. We value your business and will look into this matter to improve our service.
On time and as ordered 👍
27 grudnia 2025
Odpowiedź od Superspares
We're glad you were satisfied with your order and our service. Thank you for your positive feedback!
Odpowiedź od Superspares
We're happy to hear that you had such an easy experience. Thank you for your positive feedback; it means a lot to us.
Odpowiedź od Superspares
We're happy to hear that you found our price reasonable. Thank you for your feedback regarding our quick shipment.
I didn’t receive my order still now
25 grudnia 2025
Odpowiedź od Superspares
We are so sorry your order has not arrived. We will investigate this issue right away. Thank you for letting us know.
I have shopped around for car parts and…
I have shopped around for car parts and Superspares prices are a lot better for the same products others offer, website is easy to navigate and after purchase communication to ensure you receive the correct parts for your vehicle is great
1 stycznia 2026
Odpowiedź od Superspares
We're happy to hear that you found great value and a user-friendly website. It's great to know our communication helped ensure you received the correct parts. Thank you for your positive feedback!
Very competitive price
Very competitive price, easy purchase and quick delivery.
Only very minor downside, after purchase, request to login (join) to view Tracking information. Tracking should be given at time of purchase, not with conditions to view.
Still a great company to deal with.
Just received reply to my review from Superspares and they were very accomodating re my comments on Tracking info and are open to reviewing this issue for improvement.
Very positive responsive to my feedback.
26 grudnia 2025
Odpowiedź od Superspares
We're glad you had a positive purchase experience and appreciate your feedback regarding the tracking information. We acknowledge your point about wanting immediate access to tracking without logging in. We'll review our process to see how we can improve this. Thank you!
Odpowiedź od Superspares
We are sorry your order has not arrived yet. We will look into the delivery immediately. Thanks for letting us know.
Odpowiedź od Superspares
We're happy to hear that you found our parts to be of good quality and price. Thank you for your positive feedback!
Odpowiedź od Superspares
We appreciate your kind words and are so glad you had a great experience dealing with our team. Thanks for your feedback!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.