I continue to leave 5-STAR reviews to the crew of SLL! I have been placing several large orders that have been emergencies and SLL has delivered flawlessly. Daisy has been amazingly helpful, ke... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Violet worked with me diligently to get the right piece for a unique project. They went above and beyond to make sure I was getting exactly what I needed based on my specific project. help like that... Zobacz więcej
First time user. Ordered LED lighting 'kit' -- 16ft of 2700k leds with driver on the prepaid customs option. Received items about 10-14 days and nothing was damaged during shipment. The driver howeve... Zobacz więcej
We are pleased with the variety of products that are available. Our most important concern is getting products as fast as possible for the unpredictable and last minute demands of motion pict... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Brightest LED Strip Lights on the market. High quality LED strips for architecture, designers, homeowners, cabinet makers, car enthusiasts, stair lighting, bar lights, sign lighting and more. All products are available for purchase online.
Dane kontaktowe
Szwajcaria
- superlightingled.com
4,4
Doskonała
137 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od SuperLightingLED
Dear Jort
On behalf of the entire team at SuperlightingLED, I want to express our sincere thanks for your positive review.
We are delighted that our LED products have met your expectations for performance and reliability.
We value your trust in us and look forward to providing you with the same quality products and service whenever you need lighting solutions.
Sincerely,
SuperlightingLED Team
Attention to detail and good communication.
Attention to detail and communication responsiveness very professional and high quality one-stop shop for everything led - happy with my experience with this vendor. Thank you.
1 listopada 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Deary Kayle
Thank you so much for your wonderful feedback!
Knowing that you appreciate our attention to detail, responsive communication, and see us as a professional, high-quality one-stop shop is incredibly rewarding for our entire team. That's exactly the standard we strive to maintain for every customer.
We truly value your trust and your business. We look forward to serving you again whenever you need "everything LED"!
Warm regards,
The SuperlightingLED Team
SuperlightingLED customer support was…
SuperlightingLED customer support was very helpful, patient, and prompt! While I did have a lot of detailed questions for my application and it did require multiple emails to get everything answered, I do realize the challenges of communicating through email and likely second language English with their expert Chinese support personnel. Patience paid off and I am very satisfied with the knowledge I gained from their support folks and their website AND I am very satisfied with the product I received!
31 października 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear
Thank you so much for taking the time to write such a detailed and understanding review. Feedback like this is incredibly valuable to our entire team.
We are truly delighted to hear that you found our customer support to be helpful, patient, and prompt. We also sincerely appreciate your patience and understanding throughout the email process. You've hit on a key point—while we strive for perfect clarity, detailed technical discussions via email, especially across languages, can sometimes require a little extra back-and-forth. Your willingness to work with us through this made all the difference.
Most importantly, we are thrilled that you are very satisfied with both the knowledge you gained and the product you received. Hearing that our team and our website could provide the solutions you needed is the ultimate reward for our work.
We look forward to serving you again in the future!
Warm regards,
The SuperlightingLED Team
Thank for your help
Service team are very helpful and they want our satisfaction.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear Stephane
Thank you for sharing this wonderful feedback! We're thrilled to hear that our service team has been helpful and committed to your satisfaction. That’s exactly what we strive for. We’ll be sure to pass your kind words along to the team — it will make their day!
Please don’t hesitate to reach out whenever you need assistance. We’re always here to help.
Warm regards,
SuperlightingLED Team
Great service, hard to compare options.
The company representatives were very helpful in guiding me and answering my questions! The only downside I had in using the website was because of the overwhelming amount of products, and the inability to save/favorite any of them for easy comparison or future reference.
8 października 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear Benjamin
Thank you so much for taking the time to leave this review and for your kind words about our team! We're thrilled to hear that our representatives were helpful in guiding you. We strive to provide that level of service to everyone.
We also sincerely appreciate your feedback about the website. We understand that having a wide selection can sometimes feel overwhelming, and we are always looking for ways to improve the user experience.
In the meantime, here's a helpful tip: You can use your shopping cart as a temporary "favorites" list! Any items you add to your cart will be saved there permanently, even if you close the browser or come back another day. This makes it easy to compare products or save them for a future purchase without needing to search for them again.
We're constantly working on our website, and your suggestion for a dedicated "favorites" or "wish list" feature is fantastic. We will definitely pass this along to our development team for future consideration.
Thanks again for your business and your valuable input!
Best regards,
SuperlightingLED Team
Odd situation but in the end, all good
I had to make a specific order for some ip67 rated led strip and diffuser to assemble myself. The communication was clear and quick and went well.
Once I got the invoice, our company paid it full, but we were told that about 55€ was missing.
Were did these 55€ went? I don't know but after a lot of back and forth of us asking "well what happened then because we got debited" and them answering "please pay", I tried to simply cancel the order.
I thought that would be the end of it but I received their answer that they will in fact send the product even with this minor issue. Couple of weeks later, I received everything I ordered, it was very well packed and everything works as intended. Odd situation but in the end, all good
10 września 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear Vincent
Thank you so much for sharing your experience and for your incredible patience throughout the initial hiccup.
Please accept our sincere apologies for the confusion and frustration surrounding the payment discrepancy. We have looked into the payment discrepancy you mentioned (and informed you) -- the 55€ was indeed a handling fee charged by the bank for the international wire transfer. (This is a common but often unexpected charge that the sender's bank deducts).
We value your business and the trust you've placed in us. We hope to have the opportunity to serve you again, with a completely seamless experience next time.
Best regards,
SuperlightingLED Team
SuperLightingLED is the best LED company on the internet!
The people at SuperLightingLED were very helpful in guiding me to the correct solution for my project. I would highly recommend using this company for any LED lighting needs.
I was looking for a fully programmable, fully addressable, WiFi enabled, 120ft waterproof/outdoor light rope to surround my pool. I had no idea where to start. I had no idea where to go. I reached out to several LED companies on the internet and each one turned down the project, telling me that it wasn't possible.
I found SuperLightingLED through one of my many Google searches. When I reached out to their customer support, I was greeted with a very welcoming "YES we can do that". I sent over my drawings and ideas and started to get to work with their support and sales staff..
The people at SuperLightingLED were very knowledgeable and never made me feel like I was in the wrong hands. I had ideas but didn't know how to ask for what I was envisioning in my head. They were very patient and spent weeks going back and forth making suggestions, helping me design my rope.
In the end what they created was exactly what I was hoping it would be and more! They helped me understand how LED lighting works, why you need to inject power into longer stands of lighting, which controller would be best for my application, and answered every question I sent to them.
The shipping and payment processes seemed a little strange to me at first, but I trusted the process and things went very smoothly and without any delay.
I almost never leave reviews for products or companies. The people at SuperLightingLED deserve the praise. They did an amazing job and I will be back again for all of my future LED lighting projects!
Thank you!
16 września 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear George
Thank you for your outstanding review and for choosing SuperLightingLED for your custom pool lighting project. We greatly appreciate your kind words regarding our team's knowledge, patience, and ability to deliver a solution that exceeded your expectations.
Our goal is always to partner with our customers to turn their ideas into reality, and we are delighted that we could successfully guide you through the entire process—from design to technical specifications.
We also appreciate your feedback on our processes and are glad everything proceeded smoothly.
We are grateful for your recommendation and look forward to serving your future LED lighting needs.
Sincerely,
The SuperLightingLED Team
Customer service is... uh... bad
I purchased several of their high-quality COB strips. The light from them was decent, but they are nearly impossible to solder. The space between the copper pads is 10 microns! I solder professionally, and I think I only successfully wired one out of many tries. When I brought up these design flaws, they updated their website to show them and told me I should have read the product page. When I asked for a refund, they said they would have to retroactively charge me for shipping, so I would only get a partial refund. Then they offered me to try another type of strip, so I agreed as this has taken over a month already. I sent them the model of the strip I wanted and they told me to order it from their website. I can only speak to one of their products but their customer service is very difficult.
1 sierpnia 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear Patrick ,
Thank you for taking the time to share your detailed feedback about your experience with our COB strips and customer service. We sincerely apologize for the frustration and inconvenience you have encountered throughout this process.
We understand the soldering challenges you described. The FCOB-CCT-840W10-24V model you purchased is indeed a unique innovation in our product line. This design was engineered to significantly enhance brightness, provide a finer light distribution, and achieve more even illumination. Unlike standard strips where solder joints are visible, this model conceals them on the backside of the PCB. This approach maximizes aesthetic appeal and light performance by reducing scattering and reflection, thereby improving reliability. However, we fully acknowledge that this advanced design also makes hand-soldering exceptionally difficult, even for professionals, and we are sorry this was not made clear enough at the point of purchase. We have since updated the product page to highlight this specification to help future customers make informed decisions.
To better serve our customers facing similar challenges, we would like to offer two solutions that we should have presented more clearly initially:
1. Professional Soldering Service: We offer a custom soldering and assembly service to pre-wire your strips to the exact length you need before shipment.
https://www.superlightingled.com/soldering-service-for-nonwaterproofip20-waterproof-ip65ip67ip68-flexible-led-strips-p-2943.html
2. Solderless connectors: For a solder-free installation, we highly recommend our proprietary press-fit connectors, which are designed to pierce the copper pads and create a secure connection instantly.
https://www.superlightingled.com/3pin-cob-press-fit-piercing-connectors-for-led-light-strips-p-6947.html
We are continuously working to improve our products and customer service. Your experience has been a valuable learning opportunity for our team. If you are still willing to give us a chance, we would be grateful for the opportunity to assist you personally with your lighting project. Please feel free to reply directly to this message, and we will ensure you receive the support you deserve.
Thank you again for your patience and for helping us improve.
Sincerely,
SuperlightingLED Team
Even though I paid for duty free…
Even though I paid for duty free shipping. DHL still tried to collect extra from me so I emailed them the link and they paid for it, no questions asked. Even though shipping is expensive I would recommend if they are the only company with the product you need.
2 września 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear Levi
Thank you so much for taking the time to leave such positive feedback! We truly appreciate your trust and support.
We’re glad to confirm that the import duties and taxes for your order were indeed covered by us as part of our duty-free shipping policy, and you shouldn’t have been charged again by DHL. We sincerely apologize for any confusion or inconvenience caused by DHL’s follow-up message — we’ll continue working to make the shipping process as smooth as possible for our customers.
It means a lot to us that you would recommend us. Providing unique products and reliable service is always our goal. Thank you again for your kind words, and we can’t wait to serve you again whenever you need high-quality lighting solutions!
Best regards,
SuperlightingLED Team
Electrical Contractor
Electrical contractor here. Have purchased almost every type of product they offer. They are always quick to assist when something is out of stock or I need more of a specific part to finish a project. We started using them so we could offer higher-end LED tape lights and aluminum channels without the ridiculous charges that the name brands command. Have multiple installations that have been in operation for over a year without issue. Only problem we ever had was a couple factory solder joints breaking on outdoor installations, but I've seen that with the high-dollar brands as well, nothing a little solder and epoxy can't fix!
2 września 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear Luke
Thank you for your kind words! As a professional electrical contractor, your long-term trust and support truly mean a lot to us. We’re thrilled to know that our products have been performing reliably in your installations for over a year — that’s wonderful to hear!
We truly appreciate you highlighting the occasional soldering issue in outdoor applications. We’ve taken feedback like yours seriously and have further improved the encapsulation and soldering processes in our outdoor product lines for better durability. Thank you for your understanding and valuable input!
It’s an honor to provide you with high-end LED tape lights and aluminum channels at a reasonable cost, helping you avoid the steep markups of major brands. Whether it’s managing stock, sourcing specific parts, or supporting your project timelines, we’ll always be here to assist promptly.
We look forward to continuing our partnership and supporting your future projects with high-quality lighting solutions!
Best regards,
SuperlightingLED Team
Item I ordered was out of stock, but they fixed it.
I've purchased from them multiple times for my projects. The most recent purchase ended up being out of stock, but they got with me quickly and we found a suitable replacement. Currently, they are the only place I can find a couple types of led strips that I need for my work. I am so thankful for their selection.
31 sierpnia 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear David
Thank you so much for your kind words and continued trust in our products. We’re truly grateful to be your go-to source for specialized LED strips.
Our team takes great pride in providing attentive, personalized service—especially when unexpected issues like a stock shortage occur. We’re glad we could quickly offer a suitable replacement and ensure your project stayed on track. It’s feedback like yours that motivates us to maintain a high level of responsiveness and order-tracking accuracy.
We look forward to supporting your future projects with quality lighting solutions and reliable service.
Warm regards,
SuperlightingLED Team
Great company to deal with
Great company to deal with. I have been constant contact with them and they are helping me customizing the LED strips to fit my tray ceilings. They are responsive and helpful.
1 września 2025
Opinia niezależna
Quick response
I had a problem with my order at SuperLighting LED and the staff helped fix it quickly. One of the items went out of stock - they answered lots of questions and offered a more expensive item as substituite without increasing my cost!
28 sierpnia 2025
Opinia niezależna
Time
First time person kept chatting with them on product stuff for outside of food trailer
22 sierpnia 2025
Opinia niezależna
Outstanding products and Excellent Service
The folks at SuperLightingLED are super-responsive; I had some questions about the strips and channels and Daisy was very helpful. My order arrived sooner than expected and everything looks really great! Will definitely be working with SuperLightingLED again in the near future!
11 sierpnia 2025
Opinia niezależna
Excellent customer service and very…
Excellent customer service and very patient in understanding the requirements of the client
19 sierpnia 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Dear Raj
Thank you so much for your kind words!
We are truly delighted to hear that you found our customer service excellent and that we were patient in understanding your requirements. Providing clear and attentive support is at the heart of what we strive for, and it means a lot to us that you felt well taken care of.
Your feedback is greatly appreciated and will be shared with the team—it truly motivates us to keep delivering high-quality service.
We look forward to assisting you again in the future!
Best regards,
SuperlightingLED Team
Excellent Customer Service Team
Ever since I've started purchasing materials from Super Lighting the ordering process has been very simple & easy to do. The Customer Service Team is excellent & amazing! Following up with me on my orders, and communicating with me through the whole process and explaining any issues if they come up. They answer emails very quickly and just make the whole purchasing experience so easy & worry free.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od SuperLightingLED
Deat Matt
Thank you so much for taking the time to share your wonderful feedback!
We are truly delighted to hear that you find the ordering process at SuperlightingLED simple and easy. It’s also incredibly rewarding to know that our Customer Service Team made such a positive impression.
Your kind words about our quick email responses and effort to make your experience worry-free mean a lot to us. Providing attentive and supportive service is always our goal, and we’re so glad we could deliver that for you.
Thanks again for your trust and for highlighting what we’re doing well. We look forward to continuing to serve you with the same dedication!
Warm regards,
SuperlightingLED Team
Great Purchasing Experience
Great selection of product and great assistance from staff in helping me get properly matched system components.
4 sierpnia 2025
Opinia niezależna
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