Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Please ignore all negative reviews about customer service, these guys are great. Unlike some say, you can speak to them on the phone, but the easiest way to communicate is via email. They ALWAYS respo... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Seriously. You have guts to answer that way. You mess up with one delivery but it makes issues for a lot of people, contractor, tilers, plumbers, electricians, skimmers and owners etc. and you expe... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Easy website to navigate and prices have some good discounts. The goods arrived in perfect condition and well packaged. However, pricing structure is a bit strange whereby a Hansgrohe thermostatic sh... Zobacz więcej

Oceniono na 5 z 5

Best price for top quality bathroom items. Ordered a replacement Villeroy Boch toilet seat, came in a reasonable timescale and very well packaged. Have ordered a bigger group of items in the past whic... Zobacz więcej

Informacje dotyczące firmy

  1. Projektant łazienek

Napisane przez firmę

Your online partner in bathroom and kitchen products. With +300,000 products from quality brands such as Villeroy and Boch, Grohe, and Hansgrohe we help you realize your dream bathroom and kitchen!


Dane kontaktowe

3,4

Średnia

Wynik TrustScore: 3.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Super service from Superbath.

I purchased a Geberit shower toilet and needed a connection set for my cistern. I was referred by Geberit to a number of retail stockists. I chose Superbath and stated my requirement to a lady named Helene. She was absolutely brilliant. Knowledgeable, helpful, straight to the point.

18 stycznia 2024
Opinia niezależna
Oceniono na 1 z 5

I wish I could give them a zero

I wish I could give them a zero! This company is a scam! I ordered a part 4 weeks ago! After 2.5 weeks I followed up, they said the part isn't being manufactured anymore and they take another 2 weeks to refund the money! They are basically making money out of keeping your money! They haven't even had the decency to take the product down! It's still in their website for people to make the same mistake, because they make money out of it!

7 stycznia 2024
Opinia niezależna
Logo SuperBath.co.uk

Odpowiedź od SuperBath.co.uk

Hello Katy,

We are sorry if your product is no longer manufactured.

However, we did all we could to assist you.

We informed you about this as soon as we got the information from the manufacturer and we proposed you a commercial gesture for the inconvenience.

Also, we never told you it would take 2 weeks to get your money.

We only informed you that the legal timeframe for a refund is 14 days, but it does not mean that it won't be processed before.

We checked and your refund will be on your account in a maximum of 2 days.

We wish you a lovely day!

The Superbath Team

Oceniono na 5 z 5

I ordered a shower 19 Jan and have not…

The order was fulfilled as expected.

26 stycznia 2024
Opinia niezależna
Logo SuperBath.co.uk

Odpowiedź od SuperBath.co.uk

Hello Thomas,

We are sorry, but we are a bit surprised to read this review.

We spoke with our Customer Service Team to check what happened.

We got confirmation that your order was shipped and delivered within the announced timeframe and that you received the tracking link, too.

Could you please double-check and get back to our colleagues?

We wish you a lovely day!

The Superbath Team

Oceniono na 5 z 5

Quality Well Run Company

This is now my third order from Superbath and so far the quality of the items have been top drawer.

I did have delivery issues that were out of Superbaths control on one of my orders where I received first class communication and customer service from Helene which helped resolve the issue promptly.

I would highly recommend this company.

23 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

Very quick delivery

Ordered a geberit toilet frame when I realized it was coming from Germany I was worried how long it it take. 4 days later it arrived in perfect condition thank you

12 grudnia 2023
Opinia niezależna
Oceniono na 2 z 5

Absolutely rubbish delivery service…

Absolutely rubbish delivery service with no phone pick up.My order has gone AWOL and I have no way of contacting them.

12 stycznia 2024
Opinia niezależna
Logo SuperBath.co.uk

Odpowiedź od SuperBath.co.uk

Hello Hanif,

You called us on a Friday afternoon, outside our opening time, so we could not take your call.

We called you back on Monday morning and we clarified that your item, which had an estimated delivery time of 2-3 weeks when you placed your order, has been shipped in one week.

You will receive it shortly.

If you need more information, please do not hesitate to contact our Customer Service Team to clarify the reasons of this review.

Have a nice day!

The Superbath Team

Oceniono na 1 z 5

This company untruths

This company untruths, I advice any person not to deal with them, when you try to call them the answering machine replying: we are closing until 8th of January 2024 despite all uk firms return to usual working day from 27th. I believe this company should not allowed to work inside UK as their base in Germany, as well they are contact me by emails boy out of working hours, they are calling me after 10:00 pm, it is really funny company.

3 stycznia 2024
Opinia niezależna
Logo SuperBath.co.uk

Odpowiedź od SuperBath.co.uk

Hello Namir,

Our phone line is closed until the 8th of January, this is also clearly written on the website.

We are not calling you in the evening.

You have been advised via email that your order has been shipped and that the delivery will take around 5 working days.

Since you sent us multiple emails showing a lot of concerns about this, one of our agents decided to reply to your emails a bit later, just to reassure you that everything is fine with your order.

This happened because we care about our customers and we want to make sure they feel listened to.

We are surprised that this upsets you.

Your items will be delivered soon.

We wish you a great weekend!

The Superbath Team

Oceniono na 1 z 5

Terrible

My sinks should have been here last week, I had to chase them today to be told my order is delayed. They also tried to CHARGE ME EXTRA FOR THE DELAYED ITEMS on a separate delivery (are they joking?). They couldn't offer to help me find an alternative and were very abrupt. Harrowing experience and a lot of precious time wasted. Will look elsewhere.

29 listopada 2023
Opinia niezależna
Logo SuperBath.co.uk

Odpowiedź od SuperBath.co.uk

Hello Edmund,

We are sorry if the order is not ready yet.
However, we never told you that you were going to receive it this week.
The delivery times on the website are clearly stated as estimated, and the manufacturer reconfirms the exact date afterward.
In your case, the delivery was planned for December.
We did not try to charge you for delayed items, you requested multiple deliveries and we also clearly state this may require extra delivery costs.
Finally, we did help you look for alternatives.
Unfortunately, we had to tell you that we do not have a similar sink available right now, as you requested.
We are happy to offer you a full refund and it will be processed within a few days.
We wish you a lovely day!

The Superbath Team

Oceniono na 4 z 5

Good customer service

Although I couldn't place my order via the website when I first tried which was frustrating, the customer service team were so polite and helpful on the phone which was great and what they suggested worked straight away.
I also liked how their website was easy to navigate and each product was linked to other parts you may need which was helpful if it's your first time buying anything like this!

9 listopada 2023
Opinia niezależna

Doświadczenie Trustpilot

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