supabase.com Recenzje 60

I had a very poor experience with Supabase billing and support. After I questioned an unexplained charge and opened a billing dispute because my earlier inquiries were not properly answered, they removed my payment method, downgraded my organization, paused my projects, and threatened account/project removal instead of helping me migrate. In my opinion, this is a shady and hostile way to treat a paying customer trying to resolve a billing issue and protect their data.

Created a project and generated the APIs. I then spent just over a week preparing the system architecture and development documentation before starting implementation. When I returned to begin coding, the project had already been paused due to inactivity, despite having no database tables, no hosted application, and no production usage.

Many real-world projects spend considerable time in planning, architecture, and documentation before development begins. A 7-day inactivity window feels unnecessarily restrictive for a project that is still in its design phase. This experience made the platform unsuitable for my workflow and ultimately pushed me toward self-hosted VPS infrastructure, where projects remain available regardless of development timelines.

Went to set up a system in supabase to serve as a personal CRM and they shut it down because of inactivity. I JUST SET IT UP!

Excellent support and a great experience overall.

Cam (Support) and Lenny (Storage) were responsive, professional, and incredibly helpful throughout the entire process. My issue was resolved quickly, and the support I received exceeded my expectations.

It's rare to find a company that genuinely cares about helping its users succeed. A big thank you to both of them and the entire Supabase team.

Paid Supabase $25 on May 13 for their Pro plan (cycle May 13 – Jun 12). They suspended my service on May 19, day 6 of the paid 30-day cycle, citing the FREE-tier storage quota that doesn't apply to paid Pro accounts. My usage was 2.03 GB. The Pro plan I paid for has a 100 GB allowance.

Their support response was an automated FAQ telling me to "upgrade to the Pro plan" I had already paid for six days earlier. The one human reply said "escalating to billing" with no timeline and no fix. A formal demand letter to their support, legal, privacy, CEO and CTO addresses, with both invoices attached, got zero response.

They are also still holding ~2,054 of my customer files and an entire production database I cannot access while paid up. Chargeback filed. GDPR Article 15 Subject Access Request sent. Bulgarian KZP and Singapore CASE consumer regulators next.

Do NOT bet a business on a vendor whose published Pro-plan terms and actual conduct toward paid customers are not the same thing. Test how a vendor handles paid mid-cycle disputes BEFORE you depend on them.

Companies that consider a "freemium" policy just to get you in the door with 9/10 of the usage limits being understandable, and one being extremely low, so then as soon as you go over you are forced to upgrade, is so immoral. Just let someone pay for the overages monthly instead of forcing them into a $20 contract. That's what everyone wants and is asking.

Great service and customer support!

Not a serious company at all
ticket id SU-357444
I have lost access to my account and i have been messaging them for 3 weeks now since i have all the proofs im the owner, credit cards cli access and the information only the owner could have.
Its been 3 weeks and they are only giving generic responses, first time i got a real reponse like 1 week ago he never responded again,
Not a serious company and they will cause you harm in the future, DO NOT RECOMMEND.

I migrated my latest project's backend over to Supabase this past month, and it is a massive workflow upgrade if you want to avoid proprietary data lock-in. As a self-taught dev, I spent way too much time in tutorial hell trying to figure out complex cloud infrastructure, but this open-source alternative makes so much more sense. The absolute best part is that it's just Postgres under the hood you aren't forced to learn a platform-specific NoSQL query language. Managing tables, setting up authentication, and configuring RLS is incredibly intuitive right through their dashboard. The documentation is top-tier, I had my Next.js frontend connected and fetching data in under twenty minutes without hours of debugging. It has a generous free tier that doesn't feel predatory for developers trying to get a portfolio piece deployed. Highly recommend.

One of the best developer experience when it comes to database management. Easy for non-technical members of our team to explore our data directly.

I use supabase for a while, i just love it! It makes my life so easy for work.

I am an intermediate software developer and a student learning at Uncommon.org and I have got to say out of all the platforms one can use for database and auth. Supabase comes with whole lotta freedom. This I say having used firebase and finding it well intergrated but has not the freedom supabase.

Apart from frequent outages these days, Supabase was a perfect backend for me. We maintain internal projects in this domain and their free tier is so generous that helps small teams work without a worry about getting billed high unnecessarily.

Supabase has been an excellent backend for our production app. The combination of Postgres, auth, storage, realtime and edge functions in one coherent platform is extremely powerful. What I appreciate most is that it still feels like “real infrastructure” instead of a black box, you can drop down to SQL whenever you want. The DX is great, the documentation is solid and the platform has been very reliable for us. It allowed our small team to move much faster without giving up control over the data layer.

Le projet se met en pause automatiquement après quelques jours sans activité, sans aucun email d'avertissement. On découvre le problème quand ça ne fonctionne plus, sans comprendre pourquoi. Et la solution proposée c'est de passer à 25$/mois. Pour un usage occasionnel c'est juste impossible à justifier. Je passe sur autre chose.

I wouldn’t recommend Supabase and I honestly regret starting my project on that crappy platform. Since their outage a few weeks ago, absolutely nothing works for me. I can’t access my project, I can’t download the database to migrate elsewhere and their support is useless. I’ve sent a dozen emails and the only response I got was that I should upgrade to the Pro plan if I want faster help. If you don’t want to waste money, nerves, and time stay away from this platform!!

Do not suggest using supabase, too expensive!

I use Supabase for all my backend web, iOS & Android apps. It lets you scale as you grow!

They stopped my project for a unpaid bill 16 usd and only 10 days past. I lost many customers because of this and a lot of money. Moving my DB today to another service. Thanks Supabase, you are the worst.

I had a subscription-related concern and contacted Supabase support shortly after. The team responded quickly, communicated clearly, and resolved everything smoothly. It’s refreshing to interact with a support team that’s both professional and genuinely helpful.