Inconsistent Product Labeling and Poor Customer Service
As a vegan, I ensure daily protein with Sunwarrior powders. Usually consume Warrior Blend chocolate, but just recently added unflavored Collagen Peptides to my routine. Since I started using the latter (within last 2 months) I have purchased 2 times, both from the same local store within 2 weeks of each other. Both have differing nutritional labels, different ingredients, missing information and/or inconsistent dosing. There is no amino acid profile on the label, which is the building block of collagen! One states 2 scoops (33g) and the other 1 scoop (33g). Who let that pass to production? When I called I was treated condescendingly by a female with a robotic firing of questions, that didn’t listen, dismissing my concerns. She questioned where I purchased it stating that it could be from an unauthorized seller. When she confirmed it was an authorized seller, she still dismissed any possibility that they mislabeled the products. I gave lot numbers (both were made within 6 months of each other), She said she would get back to me within a half hour after doing her own research, yet never returned my call. I also called a week ago looking for the heavy metal testing for the Warrior Blend and no one returned my call. Seems like no one cares. I now question the quality and safety of their products and the lack of attention to product detail before it lands on the store shelves. Very disappointed.
Odpowiedź od Sunwarrior
Thank you for taking the time to share such a detailed account of your experience. We’re truly sorry to hear about the frustration and disappointment this situation has caused you. Your concerns about product labeling, dosing inconsistencies, ingredient information, and our customer support experience are all incredibly important, and you deserved a much better interaction than what you described.
We take accuracy of nutritional labels and product safety very seriously, and the discrepancies you encountered should never have made their way to the shelves without clear, consistent information. We appreciate you bringing this to our attention.
It’s also concerning to hear that your call was not handled with the care, patience, and follow‑through you should expect from us. You should never feel dismissed or talked over when raising a valid concern, and we sincerely apologize for not returning your call as promised. This is not the standard of service we aim to provide.
We want to ensure we fully address the issues you’ve raised. If you’re open to it, we would appreciate another chance to speak with you directly so we can look into the labeling discrepancies, provide information, and make this right. Please reach out to us at 8885403667 and reference this review so we can prioritize your case. Please ask for Raina, as I am the Customer Service manager.
Thank you again for bringing this to our attention—we value your trust and will work hard to earn it back.
