Really happy with our family pool. Easy service, I ordered, received next day. Assembled the pool and very happy with the product. Would and will definitely recommend.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... Zobacz więcej
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Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... Zobacz więcej
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After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... Zobacz więcej
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Informacje dotyczące firmy
- Basen zewnętrzny
- Sklep z produktami dla dzieci
- Sklep z zabawkami dla dzieci
- Pływalnia
- Sklep z basenami i akcesoriami
- Sklep z zabawkami
Napisane przez firmę
Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.
Dane kontaktowe
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Zjednoczone Królestwo
- 01342835542
- sales@sunshinepools.co.uk
- sunshinepools.co.uk
4,8
Doskonała
215 recenzji
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Bad communication, don't bother
Ordered a mount splashmore water slide as it was on offer and delivery time was 2 working days. This was the 15th July. By the 21st July I still hadn't received the item despite having a tracking number and confirmation of dispatch. I contacted Sunshine Pools on the 20th and they said there had been a hold up and it would definitely be with me by the 22nd at the latest. I still hadn't received the item or any communication / apology by the 25th, so I cancelled my order and requested a refund. I don't even think the item was in stock or perhaps they no longer wanted to sell it at that price. I ordered from the company due to its excellent reviews. I don't think it lives it to it's reputation at all.
8 sierpnia 2022
Odpowiedź od Sunshine Pools
Thank you for your review.
I am sorry that your order was delayed in reaching you, it was despatched on time on 18th July on a 2 working day delivery service. I can see that you contacted us via our web chat on 21st July for an update at which point we investigated the delay with the courier. They informed us that there had been an issue within the network which meant your order was delayed in reaching your delivery depot. We were informed that the order should be out for delivery by 22nd July. However, as we use a 3rd party courier company, we have no control over when deliveries are made and regrettably your order was not put out for delivery when we were informed it would be.
Once we saw that the delivery hadn't been made on the Friday, we communicated with you on Monday 25th July to rectify the issue and I can see that as the courier was unable to deliver the item to you a full refund was processed.
We are very sorry that you did not have a positive experience with us, we pride ourselves on our customer service and I apologise that your experience with the courier fell below par this time.
Kind regards
Customer Services
Would use them again
8 sierpnia 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Fabulous product!
4 sierpnia 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and that you think the pool is fabulous.
We hope your family are enjoying your new purchase.
Kind regards
Customer Services
Delivery guy waited outside for 10…
Delivery guy waited outside for 10 minutes while I rushed home. Very quick delivery and the pool is amazing!
4 sierpnia 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback, that the delivery person was accommodating and you think the pool is amazing.
We hope hope your family are having fun and cooling off.
Kind regards
Customer Services
Excellent service!
We ordered the pool, it came a day or so later than expected but the customer service is really really great! Also we thought we had a leak so we contacted them again and they showed concern and got back to us straight away. After filling the pool more we noticed the water level was not dropping, so all good!!
4 sierpnia 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Love our pool
Love our pool, it’s exactly what we wanted, although the cover is extremely difficult to fit as it’s a little on the small side and for a pool that holds 11,000 litres of water we’ve found the pump to be a little useless. Other than that it was very easy to put together and has given us many happy hours swimming!
2 sierpnia 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback.
The covers are a little tight, especially when used for the first few times. They are designed to be like this, tight like a drum, so the cover doesn't sit on the water and rain water cannot pool on the top.
The pumps are designed to be used with the amount of litres the pool hold and should be adequate to do the job.
If you should should have any queries, you are welcome to contact our office.
We are please to see your family have been enjoying the pool and hope you continue to do so through the summer.
Kind regards
Customer Services
18ft Rectangle Pool is an Amazing size…
18ft Rectangle Pool is an Amazing size and height,you can actually swim in it..
27 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Product as described and prompt delivery
26 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Thank you very much pool is amazing Amd…
Thank you very much pool is amazing Amd delivery was very quick. Highly recommend to friends and family.
26 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great service
Great service, quick and efficient delivery. Pool is really sturdy and filter is brilliant. Kids are over the moon and adults too.
25 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your family are enjoying your new purchase.
Kind regards
Customer Services
Waited a week for my pool to arrive…
Waited a week for my pool to arrive only to be told that it was lost by the courier! I was offered another item by Jane, who was fantastic in the way she dealt with the situation. I decided against a second item and my money was refunded without a problem. No pool but not your fault
25 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review.
We are sorry for the problem with courier and thank you for your patience and understanding of the situation.
We hope we can be of service to you in the future.
Kind regards
Customer Services
I cannot fault sunshine pools there was…
I cannot fault sunshine pools there was a bit of an issue with the delivery (not their fault) however the sorted it with enough time to enjoy the pool in the heatwave. Many thanks
25 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope the family enjoyed cooing down in the pool.
Kind regards
Customer Services
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Ordered the steel frame oval best way…
Ordered the steel frame oval best way 24x12 foot pool, it came in required time packaged well on a tail lift wagon with a trolley jack and placed on the drive as requested.
21 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Excellent fast service
21 lipca 2022
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Poor
Bought pool, heater and other accessories after calling for advice.
On setting up manual states you need a green indicator light on the heater power supply, if it turns red then turn off immediately. I got a red light so turned off and contacted the seller who couldn’t help and gave me the manufacturers email add instead. Manufacturer wanted a video of the set up and afterwards told me all was fine and disregard what the manual said(??!!)
However they also told me that the £99.95 heater cannot be used with an extension cord and needs a proper external plug near the pool.
So if you have a big garden your going to have to pay £££’s to an electrician.
Was told AFTER purchase by the manufacturer that this in the manual that comes with the heater when purchased and they cannot take any responsibility for returns so contact the seller.
Sunshine pools refused any return or refund as despite not actually being used they believed the product was faulty as used with an extension cord.
Ended up stuck between two companies with poor service. Would have been helpful if the heater issue was made clear by the seller before purchase or I wouldn’t have bothered wasting my money.
Wouldn’t use this company again.
21 lipca 2022
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review.
We are sorry that you had a problem with the pool heater.
We could not take this back as a return, this was because it had not been used in accordance with the manufacturers instructions, as it had been plugged into an extension cable which the instructions state not to do.
I believe Intex could not be of service, again as it had been used against instructions.
Kind regards
Customer Services
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