Really happy with our family pool. Easy service, I ordered, received next day. Assembled the pool and very happy with the product. Would and will definitely recommend.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... Zobacz więcej
Reakcja na opinię
Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... Zobacz więcej
Reakcja na opinię
After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Basen zewnętrzny
- Sklep z produktami dla dzieci
- Sklep z zabawkami dla dzieci
- Pływalnia
- Sklep z basenami i akcesoriami
- Sklep z zabawkami
Napisane przez firmę
Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.
Dane kontaktowe
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Zjednoczone Królestwo
- 01342835542
- sales@sunshinepools.co.uk
- sunshinepools.co.uk
4,8
Doskonała
215 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great communication throughout
Even though the pool was out of stock at the time of our order we were given really clear information about when the pool was expected and kept up to date throughout our journey. Delivery was on time and without issue. For us everything met and exceeded expectations.
8 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Great service
Great service, did exactly what they promised when I had been let down on an order elsewhere.
8 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Bestway pool and filter pump
We purchased a Bestway pool with sand filter pump and within 12 hours of filling the pool, the filter pump started leaking from the bottom, so we had to disconnect it. We contacted Sunshine Pools and were told to get in touch with the manufacturer. The manufacturer then told us it could take up to 20 days for a response. We thought this was unacceptable, as the product was unusable. We then told Sunshine Pools this was not acceptable and they have a responsibility as the seller, to supply a fully working product. Eventually, we did receive a replacement filter pump, which is working perfectly.
5 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Hi Kate
We escalated this to our account manager at the suppliers on 2nd June and again, earlier today. I expect a response by close of business.
Regards
Steve
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Fabulous pool which suited our…
Fabulous pool which suited our requirements and first class delivery. Presumed the pool would come with a basic chemical starter kit to get going with. Unfortunately had to order this separately
2 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Good pool, poor delivery
Pool is good, but lack of communication during delayed delivery was disappointing.
1 czerwca 2020
Opinia niezależna
Good service and fast delivery 👍👌
1 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are glad you are happy with the service and delivery.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Great service👍🏻
1 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
Kind regards
Customer Service
Brilliant
Pre order something came within the week was extremely happy . Quick reply to my emails great customer service !!
1 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope you are enjoying your purchase.
We are glad you were happy with the customer service overall.
Kind regards
Customer Service
Really nice well worth it really…
Really nice well worth it really enjoying it
1 czerwca 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and glad you are enjoying your product.
Kind regards
Customer Service
Outstanding service
Despite a few hiccups along the way - which were sorted out by the MD- I ended up receiving an outstanding service.
28 maja 2020
Opinia niezależna
Odpowiedź od Sunshine Pools
Hi Ali
I've just emailed you to open a dialogue. I look forward to hearing from you.
Kind regards
Steve Madkins
Managing Director
Hi Ali
Would you kindly provide some more details so I can find your order and look into this for you.
Many thanks
Penny
Customer Services
Fantastic service and would recommended…
Fantastic service and would recommended to anyone fast delivery excellent customer service from the staff there highly recommended thankyou
13 sierpnia 2019
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your kind review, I'm very happy to hear you would recommend us!
Kind regards
Steve
Managing Director
Sunshine Pools
Happy times
Excellent service, we ordered a bestway above ground pool,back in the spring. It is very well made, the grandchildren are having a wonderful time in it .would recommend them.
13 sierpnia 2019
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for taking the time to review your recent purchase, I'm very glad to hear your grandchildren are enjoying their new pool!
Kind regards
Steve
Managing Director
Sunshine Pools
Odpowiedź od Sunshine Pools
Thank you for taking the time to view your purchase with us, I'm very happy to hear that you would highly recommend us
Kind regards
Steve
Managing Director
Sunshine Pools
Odpowiedź od Sunshine Pools
Thank you for taking the time to review your recent purchase. Lovely to hear you are happy with the service you received and your experience with my team.
Kind regards
Steve
Managing Director
Sunshine Pools
Very good service helpful staff would…pool
Very good service helpful staff would recommend
22 lipca 2019
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for your kind review Terry, great to hear you received good service from my helpful team :)
Kind regards
Steve
Managing Director
Sunshine Pools
Excellent service
Excellent service. Great staff. Delivered the next day as requested. Thank you
9 lipca 2019
Opinia niezależna
Odpowiedź od Sunshine Pools
Thank you for taking the time to review your purchase and thank you for the great feedback for my team, I will pass your comments on to them.
Kind regards
Steve
Managing Director
Sunshine Pools
Good service,great pool,Sandra was a star
Good service,great pool, quick delivery as prosmised,I had a live chat with
Sandra,and she was very knowledgable,and a credit to sunshine pools.
I also purchased a heater for the pool as recommended by Sandra, very good
But please noteyou need a electrician to wire it in to the mains.
All round a excellent service from start to finish,
Jase
15 czerwca 2019
Opinia niezależna
Odpowiedź od Sunshine Pools
Hi Jase,
Thank you for taking the time to review your purchase.
I'm pleased to hear the team were able to help you and I have passed your feedback on.
Kind regards,
Steve
Managing Director
Sunshine Pools
Odpowiedź od Sunshine Pools
Hi Ali,
Thanks for taking the time to review your purchase.
Kind regards
Steve
Managing Director
Sunshine Pools
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