Sunphoria Excursions Tenerife Recenzje 

18
Wynik TrustScore: 4.5 na 5

4,4

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Informacje dotyczące firmy

  1. Biuro podróży

Napisane przez firmę

Sunphoria offers incredible excursions on the island of Tenerife, Spain. Finding the most incredible, best value for money excursions takes time and research, we know, we’re British based and love to holiday in Tenerife. Let us do the work for you! From paragliding to walking tours of Mount Teide, Sunphoria ensures that all of our top-rated excursions are the best that Tenerife has to offer. We offer a bespoke service and, unlike the large companies, our team are genuinely passionate about what we offer and are excited to speak to you!


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

18 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(18)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję

Dokonujemy weryfikacji wystawionych opinii

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I booked online

I booked online. No dates available. Then the message me. And sort everything out out for me booked everything guide us treu it. And make sure everything whas oke great help and. 24/7 reply to help u to have nice day out. I wil definitely use guys again

7 czerwca 2025
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi Jeffrey,

Thank you so much for your kind review!

I'm so glad that I could get everything booked for you and that you found Sunphoria's service helpful.

I look forward to helping you next time you're in Tenerife!

Best regards,

Daniel, Owner

Oceniono na 5 z 5

Honeymoon excursions

Daniel helped myself and my husband book multiple excursions for our honeymoon. Daniel was very helpful and informative with any information we needed. Questions that we asked where always anwcered quickly and in detail!

Thankyou for all your help!

8 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

Sunphoria, couldn't ask for anything more...

I did a google search of trips from our hotel and Sunphoria came up. Browsed through their website and found a couple of trips we liked the sound of so decided to book through Sunphoria. So glad we did. Daniel was quick to answer our questions and everything got booked. He followed up with all relevant information in a timely fashion. The trips went like clockwork. We are seriously considering coming back to Tenerife next year and with a few more trips in mind we are definitely going to book through Sunphoria.

26 lutego 2024
Opinia niezależna
Oceniono na 4 z 5

Visit to Teide

Hi. We were under the impression that the pick-up time at our hotel would be around 10-00am. After we had booked we were informed the evening before that the pick-would be around 7-00am next morning. We thus could not have our breakfast ot the hotel ( which we had paid for). Having said this we had a great day visiting Teide.
In particular the guide, Julian, was excellent, giving us lots of interesting information on the area flora and fauna.
Brian

10 lutego 2024
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi Lesley,

Firstly, thank you so much for taking the time to write us a review, it's important for us to hear about our customers' experiences with us so that we can continue to improve.

I would like to personally apologise for making you miss your breakfast. I have reviewed our website and see that our starting time shows as 10:00am, this is because the actual tour generally starts at around this time and pick-up time varies between 7:00am and 8:30am depending on your hotel, we then send the exact time to our customer on receiving their booking but I understand why this is misleading.

As a result of your feedback, I have ensured that both our website and booking system show that pick-up times range between 7:00am and 8:30am. Thank you so much for bringing this to my attention.

I am so pleased that you had a great day on the tour and that you found your guide interesting and informative!

Thank you so much for booking with Sunphoria and I hope you'll consider booking with us in future!

Kind regards,

Daniel, Owner

Oceniono na 1 z 5

Me and my partner ordered through this…

Me and my partner ordered through this company tickets for Siam Nights out in Tenerife which was an easy experience, however the problem arrived when we got there the tickets that we had bought would not work so we since we were there and it was the last Siam Nights of the season me and my partner weren't going to miss out so we ended up having to buy new tickets as advised by the park and then to claim a refund from the supplier. This is where I contacted Sunphoria and was told that we could not get a refund as they buy the tickets through the park and sell on I did explain that the tickets wouldn't scan and we had to buy new tickets otherwise we would not be able to attend, so as you can imagine I was told by Sunphoria that I would not be getting a refund for my tickets so I am now done £200 with only one lot of tickets working so I would not recommend buying tickets through this place at all!!!!

26 sierpnia 2023
Opinia niezależna
Oceniono na 4 z 5

5 stars for Sunphoria, 1 for Siam

When it comes to Daniel's (Sunphoria) service I could rate it even with 5 stars as only due to his service we were able to buy the tickets on super short notice and furthermore he was very friendly and supportive and provided in addition to the tickets further information.

However our rating for the Siam Nights is not more than 1 star: First of all - even though you are being promised to skip the entrance waiting line with online ticket that's not applicable for Siam Nights as it seemed literally everyone did that and so we found ourselves waiting behind 100s of people for +40 minutes only to get in only to find out that for the lockers you had stand again in the same queue and wait another+30 minutes ..so that was the first hour of only 4! But the worst 'surprise' was that literally any slides or attractions that were of interest for smaller kids were closed (!!!) - since we were with a 6 year and a 10 year old...you can imagine our faces as that left us only with the lazy river and the wave beach for which we wouldn't have paid this insane ticket prices ..we really felt fooled as there was no information about that on the Siam (Nights) page!!! So absolutely not recommended for families with smaller kids!

12 sierpnia 2023
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi Katrin,

Thank you so much for your kind review.

I'm so pleased that you found my service helpful and that I was able to organise your tickets at short notice.

I'm sorry to hear about your experience at Siam Park, this is really disappointing. Of course, we're unable to determine or control any of these issues but I will be looking into this to understand how we could change our advice for customers visiting the park in future.

Thank you for booking with Sunphoria and I hope to help you again in future.

Kind regards,

Danie, Owner

Oceniono na 5 z 5

Siam night tickets with Sunphoria

I booked Siam night tickets with sunphoria approx 3 hours before it started! I was on a live chat with Daniel who was most helpful, he sent the tickets to my email within minutes! Would definitely recommend sunphoria and will definitely use the service again. Thanks Daniel!

18 sierpnia 2023
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi Jeff,

Thank you so much for taking the time to write such a kind review.

I'm glad that we were able to book your Siam Park night tickets at such short notice and hope that you had an amazing time!

It was a pleasure and I look forward to helping you again in future.

Best regards,

Daniel, Owner

Oceniono na 5 z 5

Was ordering Siam nights tickets short…

Was ordering Siam nights tickets short notice so most places they weren’t available so thanks to sunphoria for providing them. Daniel was especially very helpful and provided great customer service. I couldn’t recommend this service enough, I will definitely be using it again for my future excursions in Tenerife

17 sierpnia 2023
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi Calvin,

Thank you so much for your kind review.

I'm so pleased to hear that you had a great experience with us and I'm happy that I was able to book your Siam Nights tickets at short notice.

Thank you for booking with Sunphoria! It was a pleasure helping you and I look forward to helping you again in future.

Best regards,

Daniel, Owner

Oceniono na 4 z 5

Just back from the Siam nights trip I…

Just back from the Siam nights trip I booked online with sunphoria. A quick and easy website to use followed by the tickets being emailed through to us and an email from the company checking all was ok - all we need in this day and age given the tech already available. Good service with a personal touch, thanks Daniel

10 sierpnia 2023
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi Jonathan,

Thank you so much for your kind review.

I'm so pleased to hear that you had a great experience with us, found our website easy to use and that you were pleased with our service.

Thank you for booking with Sunphoria! It was a pleasure helping you and I hope you'll consider us in future.

Daniel, Owner

Oceniono na 5 z 5

Fantastic service from beginning to…

Fantastic service from beginning to end, Daniel was extremely helpful with lending knowledge as i have never been to the island before, even talked me through the bus times when going to loro park!! Will defo be using again for all my holiday excursion! Thanks Daniel!!!!!

19 lipca 2023
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi,

Thank you so much for your kind review.

I'm so pleased to hear that you had an excellent experience with us and I hope that you enjoyed your time at Loro Parque. We look forward to helping you again in future!

Thank you for booking with Sunphoria!

Daniel, Owner

Oceniono na 5 z 5

to Mount Teide

Had a great trip up to Mount Teide, Great communication from Daniel at Sunphoria Excursions. Our guide for the day was very informative and made our trip more enjoyable with her knowledge of the island . Definitely recommend this trip and company , thanks , Ian / Alison & Thomas 👍

26 lipca 2023
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Ian, Alison and Thomas,

Thank you so much for your review.

I'm so pleased that you had a great trip up Mount Teide and that the guide made your experience more enjoyable! It was a pleasure helping you and I look forward to helping you again in future.

Thank you for booking with Sunphoria!

Daniel, Owner

Oceniono na 5 z 5

Daniel was so good answering all my…

Daniel was so good answering all my questions promptly and efficiently.We had a lovely day at Loro Parque and would recommend Sunphoria to everyone.Top class service.Well done

17 stycznia 2023
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Madeleine,

Thank you so much for your kind review.

I'm pleased that you had a great day at Loro Parque and that you were happy with our service!

It was a pleasure helping you and I look forward to helping you again in future.

Thank you for booking with Sunphoria!

Daniel, Owner

Oceniono na 5 z 5

Really straightforward and helpful…

Really straightforward and helpful service as well as lots of useful tips about the local area including things like transport, timetables etc. highly recommend to make your life a bit easier while you’re planning things to do in Tenerife!

13 października 2022
Opinia niezależna
Logo Sunphoria Excursions Tenerife

Odpowiedź od Sunphoria Excursions Tenerife

Hi Catherine,

Thank you so much for your kind review, I'm so glad that you're pleased with our service and that you found it useful!

Have an amazing time in Tenerife!

Daniel - Owner, Sunphoria Excursions

Oceniono na 5 z 5

Incredibly personal and friendly service

I booked my excursions through Daniel very last minute before my holiday not having a clue what I was doing in the area and I couldn’t be more thankful to Daniel for not only booking me tickets to my chosen attractions but giving me friendly advice on how to get there by bus, even giving me the correct bus times and bus number etc whilst I was away saving me a fortune on taxis. Couldn’t of been more helpful if he tried! Will definitely book through Daniel again in the future. Thank you so much!!! 😊

17 września 2022
Opinia niezależna
Oceniono na 5 z 5

Amazing customer service

Daniel was the kindest person and helped us plan both our day trips during our holiday. He helped us feel the safest we could and also find the most reasonable transport and ticket prices. I would definitely use again.

21 lipca 2022
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Odpowiedź od Sunphoria Excursions Tenerife

Hi Alicia,

Thank you so much for your review, I'm so pleased to hear that that you were happy with our service and that I was able to help you to feel safe, this is of utmost importance to me!

It was a pleasure helping you and your friend, I hope that you had an amazing time at both parks and a great holiday in Tenerife.

I look forward to helping you again soon. We specialise in Tenerife but are able to book excursions across Europe and the rest of the world so please feel free to get in touch when you book your next holiday.

Best regards,

Daniel - Owner, Sunphoria Excursions

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