We ordered 2 pairs of sunglasses in early May 2026, estimated delivery on their site and our receipt was “7-10 days”… we waited 3 MONTHS to get the sunglasses. Did we contact them asking where our ord... Zobacz więcej
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I wish I had seen these reviews before placing my order. Seems like multiple customers had the same experience of delayed orders in poor communication.Ordered 5/22/26 and it keeps saying ready to ship... Zobacz więcej
Do not order with this company! Two months i’ve been waiting for my order! 7/31/26 I received an email that the shipping label was created but tracking it USPS is still waiting for the package! Today... Zobacz więcej
I ordered MONTHS ago and still haven't received my order. Kept saying it will ship in X amount of days then never updated when they didn't follow through with shipping. Requested they just return my m... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Dane kontaktowe
1801 SW 144th, 33176, Miami, Stany Zjednoczone
- losreyesapparel@gmail.com
- sunglasseslosreyes.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The glasses where even better in person…
The glasses where even better in person ☺️ came right on time
14yo son loves them
No complaints and fast shipping. Exactly what my 14yo baseball player wanted. He loves them better than his Oakley Sutros.
Would’ve been 5 stars but
A little better packaging would be nice rather than a bag. The box come a little smashed just glad the glasses weren’t damaged
Easy purchasing
Easy purchasing, good communication. Wish it would've come a little sooner because my grandson was really hoping to take them to Florida with him BUT........it arrived two days later.. :( Other than that, all good. Thank you!
Awful customer service
Awful customer service. I have emailed them maybe 3 times about an order and nothing. It’s been almost 2 weeks since I ordered my sunglasses. Starting to think I won’t see them. Wouldn’t recommend.
I purchased TWO sunglasses cases and…
I purchased TWO sunglasses cases and only received one. Sent out two emails and never received a response back. Great product but disappointed with the lack of communication.
They hand down
Very comfortable, perfect fit and protect from sun to see easy. I recommend this and they very cool sunglasses with colors, man!
Great experience
Great experience. My package was delivered within a week of ordering. I received an email, with tracking information, a few days after placing my order and also when my order was delivered.
fast delivery & amazing customer…
fast delivery & amazing customer service !
The glasses were received timely
The glasses were received timely, but we never received the sohoodie. I reached out to you, and was notified the sohoodie was going to be shipped from another warehouse. And to notify you if I didn't get the sohoodie by the next week. We haven't received it, I sent another email informing you we hadn't received it and I haven't heard anything from you.
Excellent customer service
Poor customer service!
Poor customer service!! They sent the wrong glasses. We emailed them the day we received the package and didn’t receive a response for 3 days. Their email just told us to use a different email group which we did immediately. We then received another email telling us to send an email to the first email address we already sent a message to. It has now been over two weeks with no response. Very disappointing to say the least!
They do not send merchandise
They do not send merchandise. They have a pre shipment label and do not response to calls or emails. They go ghosted!!! DO NOT PURCHASE FROM THEM!!! THEY ARE A SCAM!!!
I have bought 4 pairs of Los Reyes…
I have bought 4 pairs of Los Reyes sunglasses and cases over the last couple months they are great I love them. The best sunglasses in the world!!! I'm very disappointed in the last pair I bought during their black Friday wave #1 drop. I bought a pair at $38 and a free case but paid for shipping. No clue there was wave drops. Wave drop #2 if I waited I could have got them for $28 at 50% off and saved $10. Then comes wave #3 if I waited I could have bought them for $28 free case and free stickers but paid for shipping. I know it's only $10 and free $6 stickers and $7 case. But its the point I should have waited and I feel cheated on the black friday wave drop that was done.
Still have not received our sunglasses after almost 2 weeks now
We purchased our 2 pairs of sunglasses on November 21st. As of today, still have not received it. Tried to contact the customer service via email, no response. Very disappointed so far.
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