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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This provides subtle lightening that can yield noticeable results over extended use. I love the control this provides me in creating my own face framing balayage result. I don’t go to the salon anymor... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I don’t understand the reviews that say this product ruined their hair, unless it was pretty damaged to begin with or they did not follow the directions. I’m a licensed hairstylist and I use this pro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

On my second bottle (first one lasted a year). Saves me a fortune by giving nice colour to hair and covering greys. Hairdressers say they cannot see any hair damage due to this. I like the warm shade... Zobacz więcej

Oceniono na 1 z 5

Turned my brown roots bright orange and my dark blonde hair whitish/purple after using the lightener and toning mask. Worse than Sun-in. The oil also dried out my hair so badly that I had to go to a s... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

139 recenzji

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4 gwiazdki
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Do NOT use this product if you get your…

Do NOT use this product if you get your hair lightened at a salon. I used this product as instructed and my hair got lighter (went orange) but I thought it would make my bleaching process easier. Majority of the whole top layer of my hair burnt off due to the peroxide in this product. It’s now been almost a year later of excessive treatments/masks. My hair felt healthier again so I decided to go ahead and get it done. All the new hair growth remained but the rest of the hair on the top of my head broke off… again. Almost a year later and my hair is still suffering from this stuff. Please beware of this before purchasing. I complained to them and they said it was my hairdressers fault which is total BS as she specializes in blondes.

27 maja 2022
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Dear Alyssa,

Our heartfelt apologies for your experience with our product. We are regretful to learn about your experience and can imagine that this must have been upsetting to go through.

To provide some context, the active lightening agents in our product are included at less than 10%, where lightening agents used at the salon are generally closer to 20% or 30%. When the volume of bleach applied to hair is too high, this can lead to over-processing. Over-processing is possible when hair is bleached or lightened to the point of overwhelming the protein structure in the hair.

It is generally acceptable to colour hair professionally after it has been lightened with our product. Because ingredients differ depending on the method being used, we recommend waiting 4 weeks in between and giving your hair stylist a heads up, so they can gauge what volume of bleach to use.

We understand that this has not been your experience at all. If we may do anything to help rectify your experience, please reach out to us by email at contact@sunbabehair.com with subject line Trust Pilot.

Best wishes, Emma

Oceniono na 1 z 5

I don’t ever write reviews

I don’t ever write reviews. I used this product a few times over the course of a few months. I’ve started to develop an extremely dry scalp, and now an itchy scalp. I am going to see a dermatologist because I cannot figure out why my scalp is so irritated. I have never once dyed my hair. Loved how my hair became lighter, but disappointed in the side effects.

6 maja 2022
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Dear Ashley,

Our heartfelt apologies for the discomfort you have experienced with our product.

In the "How to Use '' care card that we provide with the order, we advise to limit skin contact while applying, as the product is not intended to be left on the skin. Severe discomfort however is not normal and may indicate an allergy.

We hope you’re feeling better. If there is anything that we can do to help rectify your experience, please reach out to us at contact@sunbabehair.com with the subject line Trust Pilot.

Best wishes, Emma

Oceniono na 1 z 5

Do not believe the lies!

Got this in lockdown. Sure it noticeably lightens hair, however it damaged it massively! My hair was so dry and started to break off when I brushed it. I didn't use a whole bottle and gave my hair a lot of love so luckily no lasting damage, but that's after not using it for a year and giving it a break from any colour treatment. I was left with a weird yellow colour as well. Please do not believe when they say it doesn't cause any damage!! I did not use it on heavily bleached hair either, it was lightly dyed at best and hadn't put any colour on it for 2 years prior to using this product.

27 kwietnia 2022
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Dear Lilly,

Our heartfelt apologies for your experience and impression of our product. This is not at all the experience we strive to provide to our customers.

Excessive dryness should not be expected. If there is anything we may do to help to rectify your experience, please reach out to us by email at contact@sunbabehair.com with subject line Trust Pilot.

Best wishes, Emma,

Oceniono na 5 z 5

My Experience and Important Note

Sunbabe is such an incredible product. Basically it lightens your hair a few shades for a sun-kissed look without any nasty chemicals. I’ve recommended it to so many of my friends and family because of the beautiful blonde tones this creates without any damage. My natural hair colour is light brown and Sunbabe gave me the prettiest golden babylights. My sister has darker hair and Sunbabe gave her caramel blonde tones which also look amazing. I love how Sunbabe looks good on everyone and enhances your natural beauty! I’ve read through a couple of bad reviews on this site and I feel like I have to stick up for the company because it’s obvious that the only bad reviews here are from people who did not follow instructions and have used this product incorrectly. Let me explain. Sunbabe instructs to not use on hair that has been intensively bleached already (think 6-8 shades lighter than your natural hair colour). If this is you, then this product is not meant for you because your hair is obviously really processed with bleach and it’s not a good idea to mix different lightening methods if your hair is compromised. This product is meant for people with hair that’s either natural, dyed, or bleached up to 5 shades. Put in another way, if you’re someone with reallyyyy bleached hair then this is not for you. Easy. Read the instructions people before criticizing an awesome company and product!! Hopefully whoever is reading this found it useful. I love my results with Sunbabe and will never turn back!

25 kwietnia 2022
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Dear Elizabeth,

Our heartfelt thanks for taking the time to write this review and for sharing your thoughts.

We are happy that you are pleased with the results.

Best wishes, Emma

Oceniono na 5 z 5

Hundreds of Real Life Examples

If you’re on the fence, I recommend checking out their Instagram highlights called “Results”. Sunbabe literally posted hundreds of customer result pics. I love that they share real life examples, it’s really authentic and transparent and it’s what convinced me to buy Sunbabe. I’m really glad I did. I love the caramel blonde tones this created in my dark brown hair. ABSOLUTELY LOVE. My hair also has zero damage, it’s very soft and shiny just as it was before. I read the few bad reviews on this page about damage, and it seems like it only happened because they used it on their hair that was already bleached a lot at the salon… which you’re not supposed to do, duh. Anyways, I think those few bad reviews are unfair and misleading for that reason. I highly recommend Sunbabe and have already turned my sister and best friend onto it. They also love it!! Natural, sun-kissed highlights for 30 bucks? Count me in!

21 marca 2022
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Hello Catherine,

Your thoughtful review is truly appreciated, thank you. We're so glad to hear you're enjoying Sunbabe!

Best wishes,
Emma

Oceniono na 1 z 5

2 years later sorting hair out

Tried this when it first came out. My hair was already bleached all over, but with olaplex, and being naturally mousey, without much damage. Added this in the sun as directed and my hair fell out. Went to the hairdressers and had to have past shoulder length hair chopped.
I only added it to the top layer and this is still recovering on the ends. The new growth and hair that wasn’t touched is like silk. I’ve been to various salons and they all cringed when I explained what I’d done.

25 lutego 2022
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Dear Hayley,

We are very sorry to learn about your experience. Our heart goes out to you, as we can imagine that this must have been quite distressing.

Hair loss is not a reaction to be expected and may indicate other factors involved at the time of lightening. Our product is formulated to lighten gradually and be appropriate/safe for non-professional use.

We understand that this was not your experience. Please reach out to us by email at contact@sunbabehair.com with subject Trust Pilot if you would be willing to share with us a little bit more about your experience, or if there is anything we can do to help.

Best wishes, Emma

Oceniono na 5 z 5

I'M a lifer now. Honestly. Best ever.

I have had my fair share of bright blonde hair and breaking blonde at many salons. Over covid I found this product and decided to try it.
I love it. I spray it once a month maybe, and have done twice in the sun and once in winter. It lightens might hair, but I have a red undertone. It lightens perfectly to match my eye brows, and looks beautifully natural. I've been using it for 9 months and my hair has legit NEVER been healthier. Cheapest I've ever spent to dye my hair, and I'll probably do this for life now.

23 lutego 2022
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Hello Taylor,

We truly appreciate you taking the time to write your review. We're so happy to hear you're enjoying Sunbabe!

Best wishes,
Emma

Oceniono na 5 z 5

I AM AMAZED

OKAY. WOW. Am I dreaming??? Because I have my dream hair thanks to Sunbabe. I thought I would need to spend $400 at a salon to achieve this look but instead I got what I wanted with just half a bottle of Sunbabe! I applied the product through the body and ends of my hair and did this over a few days. I now have gorgeous lighter brown highlights that look so incredibly pretty!!! I love it so much. Thank you Sunbabe <3 Ps. If you want to see what it will look like on your hair type, I recommend checking out their instagram. They have like hundreds of pictures sent in by their customers it's amazing. Thank me later :*

23 grudnia 2021
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Hello Alex,

Thank you so much for your review! We're so happy that you're enjoying your results :)

Best wishes,
Emma

Oceniono na 1 z 5

Satan Spray

I was using this in lock-down because I wanted to go lighter. Today I was finally able to see a professional hairdresser again. When I told her I had been using this spray she was horrified and refused to lighten over it for fear of damaging my hair/causing it to break off. This spray also made my hair really porous causing the results of colouring to be quite unpredictable. I wrote a negative review on Sunbabe's website - but it's never actually been posted. There are only five star reviews which makes me pretty suspicious of the company.

30 listopada 2021
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Dear Molly,

We are very sorry for your experience and impression of our product. We feel it is the least we can do to offer some information that may be helpful.

The active lightening agents in our product are included at less than 10%. To provide some context, lightening agents used at the salon are generally closer to 20% or 30%, and include things like accelerators that work speed up the process of lightening. When the volume of bleach applied to hair is too high, this can lead to over-processing.

To create a lighter shade, an alkaline PH is used to open the hair cuticle, allowing for pigment to be lifted from hair strands, which causes the hair to temporarily become porous. Following up with a conditioner or mask helps to maintain moisture levels, as the PH of the conditioner/mask acts to close the hair cuticle.

Again, we apologize for the distress caused and are regretful of your experience. lf there is anything we may do to help rectify, please reach out to us at contact@sunbabehair.com.

Best wishes, Emma

Oceniono na 1 z 5

DO NOT USE THIS PRODUCT.

DO NOT USE THIS PRODUCT.
my hair is orange, breaking, hard to brush and my scalp is flaking. It's exactly like it would be if I went to a hair dresser and they left the product in to long!
Disgusting. False advertising.

8 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Love my honey gold highlights! Would recommend

I was skeptical to use this product. I came across their page on Instagram and it looked interesting, but I wasn’t sure how the results would turn out or if it would work on me. I have ashy, light brown hair. But I’m so happy I gave this a chance!!! I absolutely love my results and would definitely recommend this. My hair is now a pretty honey blonde, and the result looks totally natural. I’ve received many compliments and people have asked me what I have used! I’m happy with the funds I’ve saved with using this as well. I experienced no damage with this product, which I was watching for closely. Shipping was reasonably fast. Would recommend!

18 października 2021
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Hello Tori,

Thank you for your thoughtful review. We're so glad to hear you're enjoying your new hair!

Best wishes,
Emma

Oceniono na 2 z 5

Just not that great

Shipping was lengthy, I ordered from Australia but the wait was about 2.5 months. I tried the product the first day it arrived and went for. 45 minute walk in the sun. I noticed white spots appeared on my hands and they were itching from irritation. My hair texture is ringlet curls and a medium brown. The ends of my hair lightened, the colour was nice but alllll of my hair feels like straw the following day after the one use. Pretty disappointed, considering I paid $55 aud for a product that claims to be hydrating.

12 października 2021
Opinia niezależna
Oceniono na 1 z 5

Damages hair

Lightens hair but at the cost of ruining it

Update 2024: Tried to email me to remove this post and offer me a refund- however I refused and they have now reported my review as “harmful” in an attempt to have it removed- the only thing that is harmful is this product. My hair ended up like straw!

16 września 2021
Opinia niezależna
Oceniono na 1 z 5

Not convinced this is a real company

Not convinced this is a real company. Haven't received my order and their email addresses bounce back and they don't answer their instagram messages. Avoid.

9 sierpnia 2021
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Hello Sarah,

We are sorry to hear about your experience. We kindly assure you that we are a real company, based out of Toronto, Canada.

Please reach out to us at contact@sunbabehair.com with the subject line, Trust Pilot, so we may assist you and make things right.

Best,
Sunbabe

Oceniono na 1 z 5

Sunbabe will ruin your hair

I used sunbabe hair lightener twice & it has damaged my hair so bad it’s breaking off. DO NOT use this spray.

22 czerwca 2021
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Dear Danika,

Thank you for reaching out to us. We are truly sorry to hear about your experience.

Hair breakage should not be expected, and may indicate other factors involved at the time of lightening.

If you reach out to us at contact@sunbabehair.com and share with us a little bit more about your experience, perhaps we may be of some help. We hope to hear from you.

Best wishes, Emma

Oceniono na 1 z 5

This stuff literally dries your hair…

This stuff literally dries your hair out really bad I've just had to cut my hair due to the damage after 3 days of using it in the sun. Do not recommend. Really disappointed after they claim it does not damage your hair and and you can use it once daily.

18 czerwca 2021
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Hi Lucinda,

We are very sorry to hear about your experience with our product.

Sunbabe is formulated to act as a gradual hair lightening method. When lightening hair, there is the potential for dryness because the hair cuticle is opened to allow pigment to be lifted from hair strands. We recommend following up with your favourite conditioner or hair mask to maintain moisture levels and to close your hair cuticle after use, as this will reverse any dryness felt after applying the product.

Our product is formulated with the intention of being a gentler alternative to conventional hair box bleaches, and to lighten hair gradually over a few uses. We exclude common chemicals found in other methods of lightening hair, such as accelerators and ammonia. Additionally, we are free of alcohol, parabens, sulfates, phthalates, and animal products.

I hope this is helpful. Please do email us at contact@sunbabehair.com with Trust Pilot as the subject line, and we’d be happy to provide you with a refund for your purchase to help rectify your experience.

Best,
Sunbabe

Oceniono na 5 z 5

Awesome

I was looking for something just like this and I'm glad I got this great product. It's perfect for blondies like me who's hair has gotten darker over time (or anyone who wants to go a few shades lighter) It might take a few times to reach your desired shade.

3 czerwca 2021
Opinia niezależna
Logo sunbabehair.com

Odpowiedź od sunbabehair.com

Hello Alina,

Thank you so much for your review! We're so pleased to hear you're happy with your results.

Best wishes,
Emma

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