I received wonderful customer service from representative Gomez! He was very helpful, took his time, and helped me track down my son's birthday keepsake bracelet. I now have exact tracking informati... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered the bracelet for my son. The bracelet and presentation box looked great upon arrival. The bracelet unfortunately only last a couple of days before breaking at hasp area. Customer service... Zobacz więcej
The folks at Summoraft were incredibly kind and helpful after my order had been ripped out of the packaging on my porch. Once the new one arrived, I immediately gave it to my son who was very moved by... Zobacz więcej
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The bracelet was beautiful. After reading other reviews, I feel I was mislead twice. There is no engraving or opportunity to engrave when purchased. It was too small for my son’s wrist and they refuse... Zobacz więcej
Reakcja na opinię
4,2
Dobra
48 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
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Customer service was kind enough to…
Customer service was kind enough to replace the bracelet since it was not as expected.
19 lipca 2026
Opinia niezależna
I received wonderful customer service!
I received wonderful customer service from representative Gomez! He was very helpful, took his time, and helped me track down my son's birthday keepsake bracelet. I now have exact tracking information to follow, so I know it will be here on time! Thank You!
17 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much, Jimmy!
We're delighted to hear that Gomez was able to assist you and provide the tracking information you needed. Our team understands how important these personalized keepsakes are, especially when they're gifts for special occasions like your son's birthday.
We truly appreciate you taking the time to share your experience, and we're honored you chose Summoraft. We hope your son loves his bracelet, and we look forward to serving you again in the future!
– The Summoraft Team
Sons personalized tiger eye bracelet
I ordered a personalized tiger eye bracelet for my son. The bracelet came within the delivery timeframe quoted and I was so pleased with the final product. My son does not wear jewelry so I was not sure if he would or would not like it. He LOVES it! Unfortunately, the bracelet broke and he was pretty upset. To be clear, since he does not wear jewelry we do not think the breakage was a flaw in the design - it was more he is not used to wearing something on his wrist.
When I reached out to the company to replace the bracelet they were very accommodating and even offered the replacement at a discount.
Customer service is great and more importantly so is the product!
10 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much for taking the time to share your experience.
We're delighted to hear that your son loves his bracelet, and we truly appreciate your understanding regarding what happened. Your thoughtful comments mean a great deal to us.
At Summoraft, we know these bracelets represent meaningful moments and lasting memories, so we're always happy to help whenever we can.
Thank you again for your kind words about both our product and customer service. We hope your son's replacement bracelet brings him many years of enjoyment.
Warm regards,
The Summoraft Team
The words from a mother's heart were…
The words from a mother's heart were inscribed on the inside of the box holding the bracelet. The bracelet looked to be his style then they put an inscription on the inside of a few words phrase and his initials. It was a huge blessing to my heart that he liked it and said yes he would wear it. Very thankful.
13 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much for your wonderful review.
Reading that your son said "yes, he would wear it" truly made our day. We know how meaningful that moment must have been, and we're honored that one of our keepsakes could help express the love and pride you wanted to share with him.
We sincerely appreciate your kind words and your support. We hope the bracelet serves as a lasting reminder of your love for many years to come.
Warm regards,
The Summoraft Team
I had a special request
I had a special request. They fulfilled my request. The bracelets were beautiful for my son and my daughter. I am absolutely thrilled with them. I highly recommend them top quality product absolutely beautiful and very fast shipping.
3 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much for your wonderful review!
We're delighted that we were able to accommodate your special request and that both bracelets arrived just as you had hoped. Knowing that you and your son and daughter are thrilled with them means so much to our team.
Thank you for your kind words about the quality, shipping, and your experience with us. We truly appreciate your recommendation and are grateful you chose Summoraft to create these meaningful keepsakes.
Warm regards,
The Summoraft Team
My son’s bracelet was beautiful and…
My son’s bracelet was beautiful and brought him to tears. He had such a hard time getting through middle school, and this really meant so much to him. He rarely takes it off. Unfortunately it broke and he was heartbreaking, but the company is helping us to replace it and he should have it back on in no time.
11 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much for sharing your experience with us. ❤️
Your review truly touched our hearts. Knowing that the bracelet brought your son to tears and meant so much to him during such an important time in his life is exactly why we create these keepsakes. 💙
We're very sorry it was damaged, but we're so glad we could help arrange a replacement for him. We hope his new bracelet serves as a lasting reminder of your love, encouragement, and belief in him for many years to come. 🧿✨
Thank you again for your kind words and for giving us the opportunity to make things right. It truly means the world to our team. 🙏
Warm regards,
The Summoraft Team 💝
Wonderful service and a beautifully received gift.
The folks at Summoraft were incredibly kind and helpful after my order had been ripped out of the packaging on my porch. Once the new one arrived, I immediately gave it to my son who was very moved by the message and the personalization. He's gone through a lot in the past few years and had a hard time talking about it. He instantly put the bracelet on and gave me a hug. I know he doesn't always want to hear me, but I hope this message of love will stay with him through the dark times.
11 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you for sharing such a personal story with us. ❤️
We're so sorry your original package was damaged, but we're delighted we were able to help get another bracelet to you.
Hearing that your son immediately put it on and gave you a hug is something our whole team appreciates. Those quiet, meaningful moments between a parent and child are exactly what make these keepsakes so special.
We hope the bracelet continues to remind him that, no matter what life brings, your love is always with him. Thank you for letting Summoraft be a small part of that journey. 💙
Wishing you and your family all the very best,
The Summoraft Team ✨
Don’t Pass this up
It is a long story, but I am so glad I did not cancel the bracelets that were ordered in error The bracelet is amazing but even more importantly is your customer service as they put up with a cranky person with utmost respect and professionalism
10 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
hank you for giving us a second chance! 😊
We had to smile when we read your review. Sometimes the best stories don't start perfectly, and we're so glad everything worked out in the end.
Your kind words about our customer service mean just as much to us as your comments about the bracelets. We know we don't always get everything right the first time, but we'll always do our best to make things right.
We hope the bracelets are enjoyed for many years to come, and we truly appreciate your patience, understanding, and trust. Wishing you and your family all the best! 💙✨
How long does it take for delivery
How long does it take for delivery? I’ve been waiting 2 weeks now. Hopefully I will get it soon and not a scam.
Update….. came today very happy. Thankyou.
1 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Hi Schofield,
Thank you for taking the time to update your review.
We're delighted to hear that your order has arrived and that you're happy with it.
We understand that waiting for a personalized keepsake can be concerning, especially before tracking has fully updated. We appreciate your patience while your custom bracelet was individually crafted, inspected, and delivered.
We also appreciate your earlier indication that you would update your review once your order arrived, and we're glad the outcome met your expectations.
Thank you again for choosing Summoraft. We hope your bracelet will be a meaningful keepsake for years to come.
I purchased this bracelet for my son…
I purchased this bracelet for my son who has had a tremendously difficult year and needed not just the message but the constant reminder that he is seen and loved and supported. Within a month the bracelet fell apart but I got in touch with their customer service and was offered a fair replacement option. This product is unique in that its target audience is intended for young boys and men who need the reminder that despite the pressures of society their emotions are real and need to be recognized and acknowledged. It’s not just a product it’s a strong message that can positively influence someone who is struggling to know they aren’t alone
9 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you for taking the time to share such a thoughtful review. 💙
Your words perfectly capture what we hope these bracelets represent. They're more than just an accessory—they're a reminder that someone believes in you, stands beside you, and cares deeply.
We're sorry the original bracelet didn't hold up as expected, but we're grateful we had the opportunity to help with a replacement. Thank you for recognizing our customer service and for sharing your experience so openly.
We hope your son continues to wear his bracelet with pride and that its message brings him strength and encouragement whenever he needs it most. Wishing him brighter days ahead. ❤️✨
Customers need more customer service people like these.
I ordered an engraved bracelet for my son. As soon as I hit the order button I realized the engraving I put wasn’t what o actually. I comtacted the company snd asked if I could make a correction on the engraving. They said yes without hesitation. But when I received the bracelet, the engraving change I requested had not been changed. I contacted the company and they offered me a refund on the engraving. I said no I was hoping to get the engraving changed. They agreed and changed the engraving. Additionally I commented that the bracelet was actually too small and could I change it to a larger one. Again, without hesitation, they asked what size I needed. I told them and they made the bracelet in a larger. You don’t find customer service like this any more. It renewed my faith in humanity somewhat. Thank you so much for your customer service and keeping me in the loop with the status of my order.
8 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much for sharing your experience. ❤️
We're delighted we were able to help get everything exactly the way you wanted it. We know how important those personal details are, and we're glad we had the opportunity to correct the engraving and provide the larger bracelet for your son.
Your kind words about our customer service truly mean a lot to us. Our goal is always to treat every customer with the same care and attention we would hope to receive ourselves, so hearing that we renewed your faith in great customer service is incredibly rewarding. 😊
We hope your son enjoys his bracelet and that it serves as a meaningful reminder of your love and support for many years to come. Thank you again for placing your trust in Summoraft. 💙
First class shopping experience.
The customer service offered by this company is second to none. When my purchase arrived there was an issue with it. I contacted the support team who responded almost immediately. A very satisfying resolution was quickly reached. I was surprised and truly delighted.
Also, my purchase is of excellent quality and is as advertised.
Shopping with this company has been a first class experience.
9 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you for your wonderful review. 😊
We're so pleased to hear that your experience with us was a positive one from start to finish. While we're sorry there was an issue with your order initially, we're glad our team was able to resolve it quickly and leave you satisfied.
It's especially rewarding to know you were happy with both the quality of your purchase and the support you received. Reviews like yours inspire us to keep providing the best experience we can for every customer.
Thank you for choosing Summoraft. We hope your keepsake is treasured for many years to come. 💙
Customer service was excellent
Customer service was very responsive to provide follow-up instructions and video on how to open the bracelet. When I pointed out a defect, they also quickly ordered a replacement! Excellent customer care!!
5 lipca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much for your kind review! 😊
We're delighted to hear that our team was able to help you, from providing the bracelet opening instructions to arranging a replacement when you noticed the defect.
We believe that great customer service doesn't end when an order is delivered, so it's wonderful to know you felt supported throughout the process.
Thank you for choosing Summoraft and for taking the time to share your experience. We hope you enjoy your replacement bracelet for many years to come. 💙✨
Got this for my son & after wearing it…
Got this for my son & after wearing it for two weeks it broke. What a joke! Horrible! He really liked it too!
3 lipca 2026
Opinia niezależna
I ordered a bracelet for my son for…
I ordered a bracelet for my son for Father’s Day to our surprise we got the package but no bracelet in the box
No way of contacting
22 czerwca 2026
Opinia niezależna
Odpowiedź od Summoraft
Hi Michele,
We're very sorry to hear about your experience, and we sincerely apologize for the disappointment.
We've reviewed your order and have already reached out to you by email so we can resolve this as quickly as possible.
To help us investigate what happened during transit, we've simply asked for a few photos of the shipping package and everything that was inside when it arrived. Once we receive them, we'll review everything immediately, and if we confirm the bracelet was missing during transit, we'll gladly arrange a complimentary replacement.
Please check your inbox (and spam/junk folder just in case) for our email, or feel free to reply directly to us at help@summoraft.com.
We appreciate the opportunity to make this right and look forward to resolving this for you.
Don't do it!!! Sucky Customer Service and Quality
Don't do it!!!! Terrible cu service and I still think something was added to my cart that I never selected. I don't even have a daughter and if I did, I wouldn't have selected the design they added. The day I ordered I noticed the additional item in my cart and contacted them straight away to have them remove it. They said they were looking into it. Delivery: The bracelet I ordered and the one I requested be removed arrive. I contact them immediately. They respond they are looking into it and conveniently burn through the return period and just keep responding back with canned responses. Your cart said this, your bill said this, you were charged this, no refund. Customer service is just as sketchy. They respond but it's as if they never even read what the complaint is or the detail of the issue. Terrible. The quality is also bad. The message is barely glued into the box and I cannot imagine giving the one I did order to my son. Let alone the one I didn't order to a friend for their daughter. That one is the Most cheap looking.
24 czerwca 2026
Opinia niezależna
I ordered the Engraved Tiger Eye Son…
I ordered the Engraved Tiger Eye Son Bracelet after seeing several styles of these for a couple of years and loved this message and bracelet. I ordered the normal based on it noted as most used (he’s not a large size usually gets a size medium in clothes). I chose not to engrave it. Unfortunately it’s too big. I thought there would be no issues exchanging it even if I had to pay the return shipping. Unfortunately the Summoraft Support Team was not willing to exchange or accommodate my request at all. I requested several times that they reconsider based on the easy refund exchange policy and 30 day guarantee they advertise. They claim this was custom sized for my son therefore does not apply and cannot do anything to help. I am not a complainer, I typically do not post negative reviews and prefer to post positive experiences to give the credit deserved. However, I am so upset over this experience and cannot believe a company selling products that deliver emotional messages is so unwilling to exchange.
23 czerwca 2026
Opinia niezależna
Odpowiedź od Summoraft
Hi Kerry,
Thank you for taking the time to share your feedback.
We're genuinely sorry to hear that the bracelet size was not the right fit for your son and that your experience left you disappointed.
Our goal is always to help find a reasonable solution whenever possible. While size exchanges on made-to-order keepsakes can be limited due to the nature of production, we'd like the opportunity to review your situation again.
If you're willing, please send us an email with the subject line:
ESCALATE
to help@summoraft.com, and reference your order number.
Once received, a senior team member will personally review your case and work with you toward a satisfactory resolution.
We appreciate your feedback and the opportunity to make things right.
— Summoraft Customer Experience Team
I bought this for my son going through…
I bought this for my son going through some rough times. He absolutely loves it but I bought one size too large. The customer service department was helpful and quick in resolving the issue and helping me get the correct size. Thank you!
22 czerwca 2026
Opinia niezależna
Brayton's graduation gift
The first one came apart and they did replace it really fast. I gifted it to my grandson at his graduation and boy did it make him cry for sure. He gave me a bone crushed hug. It is gorgeous. Thank you
14 czerwca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you so much for sharing this with us.
We're delighted to hear that your grandson loved his bracelet and that it made his graduation day even more special. Knowing that such a meaningful gift created such an emotional moment is exactly why we do what we do.
We're also glad we were able to quickly resolve the issue with the original bracelet.
Thank you again for allowing us to be a small part of Brayton's graduation celebration. We wish him all the best in this exciting new chapter ahead.
The bracelet was a wonderful gift
The bracelet was a wonderful gift. My son encountered some ussues and the wonderful customer support team rectified it 2 days!
18 czerwca 2026
Opinia niezależna
Odpowiedź od Summoraft
Thank you for your kind words!
We're so happy to hear that the bracelet made a wonderful gift for your son. While we're sorry there were a few issues along the way, we're delighted that our Customer Experience Team was able to resolve everything quickly for you.
Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Summoraft!
Warm regards,
The Summoraft Team
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