From start to finish, Suitor have been incredible. I ordered sizes I thought would fit perfectly and Suitor reached out advising different sizes. My suitbarrived today and it's safe to say if Suit... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Can’t recommend this company highly enough. Ordered a Tux for a works do and they were so helpful regarding all the queries i had and replied via email pretty much straight away. They sent... Zobacz więcej
Reakcja na opinię
What a wonderful company to deal with from start to finish the customer service has been 5 star,any questions asked have been answered almost straight away . I would not hesitate to recommend this... Zobacz więcej
Reakcja na opinię
service was ok, the courier company DPD lied about not being able to deliver on several occasions. eventually delivered it 2 days late, they did not put a return label in the box so it delayed sending... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Wynajem sukienek i smokingów
- również w kategorii:
- Sklep z odzieżą męską
Napisane przez firmę
Suitor is a modern suit hire company reshaping the way people rent and buy formalwear across Australia, New Zealand and the UK. With tens of thousands of happy customers, we’re proud to be making suit hire simple, reliable and stylish for every occasion. We deliver high-quality wool suits and tuxedos directly to your door with the convenience of next-day delivery, free returns, and our exclusive Fit Guarantee. Every hire also includes the option of a backup suit — an extra size of jacket and trousers sent alongside your main order. This gives you complete peace of mind, ensuring you have the perfect fit ready for your event without the stress of last-minute changes. Unlike traditional hire shops, Suitor is 100% online, offering a faster, more flexible and stress-free experience. From browsing our curated collection to delivery and dry cleaning, the process is seamless. And if you’d prefer to own your look, we also offer purchase options on selected suits — giving you the flexibility to hire for one event or buy to keep. From weddings, black-tie galas and graduations to corporate functions, formals and special occasions, Suitor helps every customer look sharp and feel confident. With a growing community across three countries, we’re focused on combining convenience with uncompromising quality. As a Shark Tank-backed business, Suitor is trusted to deliver style, confidence and peace of mind — making modern suit hire effortless.
Dane kontaktowe
Zjednoczone Królestwo
- suitor.co.uk
4,6
Doskonała
85 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great Customer Experience and Great Tux
Really nice quality tuxedo and even when I had an issue with my order, Seb was able to amend my order within a minute of raising the chat. All around great customer service and experience.
11 listopada 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Brandon, thank you for the lovely review. We’re so pleased to hear you were happy with the tuxedo and that Seb was able to sort things out for you so quickly. It’s great to know the experience felt smooth from start to finish. We really appreciate your kind words!
Fantastic Online Suit Hire Experience!
Fantastic Online Suit Hire Experience!
We hired a suit for my husband through Suitor and the whole process was amazing from start to finish. Everything was done online and it couldn’t have been easier — the website was simple to use, communication was great, and the suit arrived looking absolutely perfect. The fit, quality, and style were all spot on. Such a smooth and stress-free experience with excellent customer service. Highly recommend Suitor for anyone needing a suit hire done effortlessly online!
1 listopada 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Patricia, thank you so much for your wonderful feedback. We’re delighted to hear that everything went smoothly from start to finish and that your husband was pleased with the fit and quality. It’s great to know the process felt simple and stress-free, exactly what we aim for. We truly appreciate the recommendation and your kind words about our service.
Superb on-line suit hire company: Suitor
Superb model for hiring suits on line, with the option to buy. Tremendous comms, simple professional graphical instructions on post-hire options. Excellent support staff. Ease of use of the site to aide customer choices. By combining stock in central locations more choice for the customer. Seamless delivery via DHL ensured a top contemporary tux that fitted as if it had been tailored for me. But at a very reasonable local currency rate. I would use Suitor any time!
25 października 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Michael, thank you so much for the amazing feedback you have given. We’re delighted to hear that you found the whole process smooth and straightforward, and that the tux fit perfectly on arrival. It’s wonderful to know our communication and online tools helped make things easy. We truly appreciate your kind words and would be more than happy to assist again in the future.
Fast efficient service
Fast, efficient service. Great quality and style
16 października 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Philip, thank you so much for your kind words. We're really pleased to hear you were happy with the quality and style, and that our service met your expectations. It’s always great to know our efforts to make things quick and straightforward are appreciated.
The whole experience has been awesome
The whole experience has been awesome. I couldn't find a good quality hire suit anywhere. I took a chance hired from Suitor. The suit was very good quality and the fit was perfect. All inquires via email were answered promptly. Overall a very good service.
14 października 2025
Opinia niezależna
Odpowiedź od Suitor
Hello Steve, thank you so much for taking the time to share your experience. We're delighted to hear that the suit fit perfectly and that you were pleased with the quality. It’s great to know that our team was able to assist you promptly and make your experience with us a positive one. We really appreciate your trust in us and hope to help again for your next occasion.
Backup suit option is handy, but useless.
Backup suit option is handy, but... If the jacket doesn't fit, gues what... Neither does the shirt. Luckily this wasn't the case for me but it renders the whole thing useless and so wasted money.
My shirt however came with s missing button and not even close to being ironed/pressed. Shirt was in terrible state. Midway through the event, a second button was lost, it just broke in half because it's cheap plastic stuff.
Style wise it wasn't my preference but whatever. I'd much rather pay a tiny bit extra and get a personalised fit in the city.
6 października 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Jeffrey,
Thank you for taking the time to share your feedback and for detailing your experience with us.
Our backup suit option is designed to give customers peace of mind when ordering online. Most customers use it to mix and match jacket and trouser sizes, which is why it’s offered as an optional extra. If you’d like a different shirt size to the one linked to your main order, you can note this in the order notes at checkout and our team will manually adjust it before dispatch. You can also add your preferred shirt size as an individual item to your cart. We’re also working on making the shirt size directly selectable when adding a package to your cart early next year.
We’re genuinely sorry about the condition of your shirt. This isn’t the level of care we expect, and we’re already making improvements including moving to detachable button studs and refining how shirts are pressed and finished before dispatch which has already been implemented into our fulfilment process..
We’ve reached out to you via email and would be happy to further discuss this with you there.
Kind regards,
Suitor
Stress Free
This worked very well for me. Excellent communications and attention to detail from the Suitor team.
Will certainly use again should need arise.
19 września 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Craig, thank you for your lovely feedback. We're so pleased to hear everything went smoothly and that our communication and attention to detail made things stress free for you. It means a lot to know you’d choose us again, we’ll be here whenever you need us next.
If only all online business delivered like these guys!!!
My experience with Suitor is reflected throughout their review listings. From first contact to delivery and use they are outstanding. My bug bear is poor communication but these guys keep you onside throughout the process and provide a level of aftercare which I would have expected with much higher priced offerings. Great price, great quality, great service …… Solid Suitor fan here!!! ….. thank you 💪💪💪
25 września 2025
Opinia niezależna
Odpowiedź od Suitor
Hello Colin, what a fantastic review! Thank you so much for taking the time to share it. We’re genuinely delighted to hear that you had such a positive experience from start to finish. Clear communication and great service are things we truly value, so it’s wonderful to know that came through. We really appreciate your support!
Excellent service
Excellent service, excellent suit everything about them is excellent.
16 września 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Shawn, thank you so much for your kind words. We’re really happy to hear that everything met your expectations from the service to the suit itself. Your feedback means a lot to the team and we’re glad you had such a great experience with us.
Ordered late and got a beautiful tux…
Ordered late and got a beautiful tux delivered the next day. Excellent service and super convenient/reliable. They even provided an extra tux (one size up) incase of any sizing issues. Highly recommend.
Top quality tuxedo!
4 września 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Matthew, thank you for the wonderful feedback. We’re so pleased to hear everything arrived on time and that you were happy with the tux. It’s great to know the backup size came in handy and helped make the experience smooth and stress-free. We really appreciate the recommendation and are glad you were pleased with the quality.
I had pants sent too long for my legs…
I had pants sent too long for my legs and didn’t look right taken up, made contact and Suitor express posted me the perfect length.
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Michael, thank you for sharing your experience. We’re glad to hear that our team were able to get the right fit sorted quickly for you. We always want our customers to look and feel their best, so it’s great to know the replacement trousers worked out perfectly in the end.
I had an outstanding experience with…
I had an outstanding experience with Suitor! The service was exceptional, and I received the perfect suit size in just two days—even after making some changes. Their customer service team was incredibly responsive, helpful, and made sure I got exactly what I needed. I highly recommend Suitor to anyone looking for a quality suit and top-notch service!
22 sierpnia 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Adam, thank you so much for your amazing feedback. We're delighted to hear that everything went smoothly and that our team could get the perfect size to you so quickly, even with the changes. It’s wonderful to know you were happy with both the suit and the service, we really appreciate your recommendation and kind words.
Easy process
I hired the Platinum Blue suit for a wedding I was attending. The process is really easy, especially love the backup suit idea because I wasnt sure whether the medium or large would be the better fit. I ended up going with the large jacket because it gave me a bit more room to move. The suit quality is amazing compared to other suit hire places I've tried before so I'll be back again for the next one
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Suitor
Hi George, thank you for taking the time to share such lovely feedback. We’re so pleased to hear the process was easy and that the backup suit option helped you find the right fit. It’s great to know you were impressed with the quality too. We really appreciate your kind words and look forward to helping you again for your next event.
Poor quality and service
The suit arrived and was extremely poor quality—felt cheap, like something from Temu—and it was also the wrong size. I returned it promptly, but after six weeks with no refund, I had to follow up myself. Only then was I told that because I returned it after 4 business days (their cutoff is 3), I wasn’t eligible for a refund. Not only is that policy unreasonable, but the fact that they wouldn’t have contacted me or refunded me unless I chased them is unacceptable. If I could give zero stars, I would.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Bebo, Thanks for getting in touch. We're really sorry to hear you weren’t happy with your experience. We hate that you were left feeling disappointed. That’s never what we want for our customers.
To clarify, your order was delivered on a Tuesday and returned the following Monday, which was five business days later. Our clearance purchase return policy requires that returns are both lodged and posted within three business days of delivery. It also asks that customers notify us via email, support ticket, or live chat if they wish to request a refund and return their order.
In this case, no notification was received, so our team wasn’t aware of your intention to return the item. Had you reached out, we absolutely would have responded. But without any communication, we had no reason to expect a return or begin the refund process.
That said, we understand how frustrating it must have been to follow up weeks later without having heard from us. We’ve taken that feedback on board and are reviewing how we handle returns that fall outside the policy window, especially when no notification has been received.
On the product quality, we take this seriously. Our velvet tuxedos are made from high quality cotton velvet fabric, carefully selected after testing more than 25 different options. They are not cheap in any sense in quality, construction, or appearance and are certainly not comparable or close to anything from Temu. We receive overwhelmingly positive feedback on these pieces, so your comments were unexpected.
We’re always happy to provide free size replacements if something doesn’t fit, which can happen from time to time, but it looks like that option wasn’t taken up in this case.
While we stand by our policy here, we’d still like to make things right if we can. One of our founders has already reached out via email and SMS in the past 24 hours to offer you a sizing replacement, store credit, or another solution. Feel free to reply there or contact us directly and we’ll do our best to sort something out for you.
Kind regards, Suitor
AMAZING!!!!!!!!
AMAZING!!!!!!!!! BRILLIANT suit hire place ! Needed 2
Suits quick and googled suit hire , this place came up and i went on reviews!!! Whats not to like every happy! I followed instructions and ordered the suits got a discount too. I hired 2 of the following jacket trousers belt shirt tie handy waist coat and 1 pair of shoes, cost just over £200 bargain !!! They looked brand new . The returns were easy to i also had a problem with the payment page i emailed and they sent me a link and it was done ! My cards security was the issue here i think ! So easy so cheap fantastic i cant express how this place deserves top marks!!!! The suits fitted even though they promised a replacement if i had issues i didnt !!! They were all correct sizes. OUTSTANDING 🤩🤩🤩🤩🤩🤩🤩🤩🤩
12 lipca 2025
Opinia niezależna
Odpowiedź od Suitor
Hi Shel, what an incredible review! Thank you so much! We're absolutely thrilled to hear how happy you were with everything, from ordering to returns. It’s great to know the suits fit perfectly and that our team could quickly sort out the payment issue for you. We really appreciate your enthusiasm and kind words, feedback like this truly makes our day!
Suit hire so good, we bought the suit!
Easy to order, extremely good service. Excellent quality. Suit fits so well, decided to pay the extra and keep it.
18 września 2024
Opinia niezależna
Odpowiedź od Suitor
Hi Danielle, that’s brilliant to hear! Thank you for sharing! We’re delighted you were so pleased with the quality and fit that you decided to keep the suit. It’s always great to know when a hire turns into a perfect keeper. We really appreciate your kind words and support.
This suit was great
This suit was great! The large navy blazer fit me perfectly. You can order the whole set right here including a tie.
Really useful store, came in good time and condition! Thanks guys!
19 sierpnia 2024
Opinia niezależna
Odpowiedź od Suitor
Hello Tobias, thank you so much for your lovely review. We’re delighted to hear the navy blazer fit perfectly and that everything arrived in great condition. It’s wonderful to know you found the process convenient, we really appreciate your kind words!
Great customer service in addition to the suits
Had placed a wrong order. Got in touch with the team and they were so accommodating, even made time during non-working hours to help me with my request
22 czerwca 2024
Opinia niezależna
Odpowiedź od Suitor
Hi, thank you for your kind words. We’re so glad our team were able to help and get things sorted for you, even outside regular hours. Providing that extra bit of support when it’s needed most is something we always aim for, so it’s lovely to know it made a difference.
Team 'Suitor' are legends!! An easy 5 stars!!
Luke and Dan are legends! I urgently needed a suit for a wedding. The size was spot on and looked great! Customer service great and super impressed by how quickly they got the suit back to me down in Melbourne. Would heavily recommend Suitor for any guy needing a suit for a formal event! Easy 5 stars
27 kwietnia 2024
Opinia niezależna
Odpowiedź od Suitor
Hi Matthew, thank you so much for the amazing review. We're really pleased to hear the suit fit perfectly and arrived in time for the wedding. It’s great to know you were impressed with the service and overall experience. We truly appreciate the recommendation and your five-star rating!
Fabulous experience from start to…
The whole experience from start to finish has been fantastic. The choices, user exp on the website with how to measure guides, thoughtful touches like the pre printed return label, suit arrived early and fitted perfectly - just brilliant. Will definitely be using these guys again. Next time I’ll make sure hubby takes the tags off though haha!! 🤣
2 grudnia 2022
Opinia niezależna
Odpowiedź od Suitor
Thank you so much Jacky! We couldn't been happier that you had a great experience with us!! You wlll know that you can take off the tags next time! We look forward to suiting him up again! Regards, Suitor
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.