Suit Culture Recenzje 

Neve at bishop Auckland branch is amazing! She helped sort a suit in under 15 minutes, she was lovely to speak to and made us feel so welcome I’ve already recommended you to others!

Be very aware of using this company because they initially charge one price but when collecting your suits 3 weeks before the day of the wedding instead of 6 as offered back in March the price quoted and deposit paid of 50% which is the contract to place the order is now incorrect.
Because this shop CANT add up correctly they now want £490.00 more ! They reissued a new invoice dated for March the same day as the original invoice with a new price adjustment total.They did not contact anyone to say THEY had made a mistake and did not offer the opportunity to cancel the order which is now higher than other prices we had be quoted.
Because the suits where 3 weeks later than quoted we had no alternative but pay the extra. However when trying to follow up they are absolutely useless at returning any phone calls and offered £90 compensation payment or…… return the suits unworn !
A contract was entered by paying the required 50% so they have revoked their original contract by post issuing a new invoice with a higher price without contact. This order was for 10 suits so not a small quantity.
Fortunately BBC Watchdog have a new series starting and have requested more information on this transaction so possibly a bit of TV publicity for this useless company.

So this is their reply:
Reply from Suit Culture
16 minutes ago
Thank you for your review. However, we do need to correct an important point, as the prices of the suits did not change at any stage.

The individual prices agreed for each item remained exactly the same from the day the order was placed through to collection. Unfortunately, an administrative error was made when the original invoice was totalled, meaning the individual items did not add up correctly to the total shown.

This was a genuine mistake made by a junior member of our team, who feels awful about what happened. We are all human and, unfortunately, mistakes can happen. We have supported the staff member involved while also ensuring the error was addressed internally to prevent it happening again.

We fully acknowledge that the mistake was ours and apologised for it. However, no prices were subsequently increased or changed. The corrected invoice simply reflected the correct total of the items originally ordered at the originally agreed prices.

We also offered £90 as a goodwill gesture in recognition of the inconvenience caused. In addition, because you were unhappy with the situation, we offered the option of returning the suits unworn for a full refund. This offer was declined and the suits were retained.

We appreciate that an invoicing error on an order of this size is frustrating, and we accept responsibility for that error. What we cannot accept, however, is the suggestion that we increased our prices after taking the deposit or retrospectively changed the agreed prices, as this simply did not happen.

We are more than happy to provide the original order, itemised pricing and subsequent correspondence should any independent party wish to review the matter.

MY REPLY:

However no where I did mention about prices.
Firstly hand written invoices are vulnerable to errors.
Secondly your member of might feel upset by their mistake but not as half as we are.
Thirdly by offering a £90 compensation payment was obviously an admission you got it wrong.
Fourthly why was a new invoice created with the same date but NO communication was made to us of the error?
Fifth point why did the suits arrive 3 weeks prior to the wedding date which you omitted to answer ?
Sixth you trust the paperwork you are issued with and don’t expect to be hit with a further £490.00 extra payment.
You have admitted you got it wrong so suffer the consequences sort your invoicing procedures out and appreciate the customer here is picking up the pieces for poor management.

Went into the Bishop Auckland store today and was helped by Jazz & Kerin, I don’t think anything could have been any easier. They couldn’t of been anymore helpful was sorted in about 10 mins

Over the moon with the suit and the service

Thank you

Excellent service from the girls at the Bishop Auckland store. Visited on Sunday and saw what we wanted. The girls ordered it all in and I came back the following Saturday and tried everything on, absolutely perfect. Lib advised on accessories and even tied my tie. Highly recommend the service, staff and probably most importantly the quality clothing

Sophie made the experience really easy. Love the quality and service

Jazzy was very welcoming and helpful nothing was too much

Recently ordered a suit from these guys, unfortunately it didn’t fit, no fault of suit culture I didn’t measure myself properly in good time of the event I was attending.but I would like to say the suit looked amazing when it came and the quality was spot on I will definitely be ordering from them again. I’d also like to add they were very speedy with refund unlike most online stores

Neve made the experience worth it!

As soon as I arrived at the store I was greeted by all the women and made to feel welcome. I haven’t had a suit in some time and needed some assistance, neve was more than happy to help with sizing and advice making the experience more enjoyable and not stressful at all.

I’ve walked away with a suit I can wear to multiple occasions just by changing the accessories and trouser colour, which I would have never thought of!

I’m so pleased me and my wife took the trip down and I can’t wait to be back!

Amy was very helpful and professional, helped me get sized up correctly and gave good advice. The suit I selected is good quality, overall I’m very happy with my purchase.

Excellent first time experience. Amy helped me pick a suit to suit the occasion. I will definitely recommend to others to come here for their suits. Cheers!

Was greeted warmly as I came into store by Amy. Asked all the questions about what I required, and then showed me what was available. Tried on a suit and was advised very well about sizing. Left very happy and will be back in the future for other occasion wear. Quality of the clothing is second to none.

Drove from Liverpool to the store as I wanted to try one on. Long drive but was worth it. Great quality suits all the staff were really helpful especially Amy who kitted me out with the whole look in no time 👍 will definitely shop again in future A*********

I would recommend it best place to get a suits and a lovely staff and help helpful Kerin amazing woman thanks again.

Excellent service, Karin was super helpful

I was looking for a new suit for a wedding and Kerin was on hand in the shop with her expertise helped me pick out a suit quick and easy. Wonderful experience

I came in with a friend of mine to buy my groomsmen suit for his wedding. The vast majority of the staff were incredibly helpful except for one member of staff who swore at the groom and stated he was “lucky only women work here” when he asked to try on different pairs of shoes. Implying if there were male members of staff that is would warrant what? Violence?
The groom also left a complaint about his experience and was offered an apology by the manager and a free jacket. They then asked that he remove the review, and when he explained he was happy to update it and reflect the action that had been taken, but not remove it; they reported his review about the language used by their staff members for “innapropriate language”. I find the whole situation incredibly unprofessional and given the £277 i spent on my suit aswell as the thousands of pounds spent by the grooms party, I would expect a better service and reaction to staff misconduct.

Visited the Colchester store today, for my cousins wedding suits fitting. Great shop and stock, but even better was Faye who assisted us - what diamond and asset to SC. Really helpful, accommodating, friendly and clear. I'll be returning there for my work day to day suits I reckon.

1 Star – Zero stars if I could, purely down to one staff member being threatening, using foul language and terrible complaint handling

My groomsmen and I visited Suit Culture Colchester to get our wedding suits – this should have been a fun, memorable day out together ahead of my wedding, but it turned into an awkward, upsetting experience we won’t forget for all the wrong reasons.

From the start, I was confused to be told all suits had to be paid for from one single bank account, with no option for my groomsmen to pay individually. I asked questions to understand the process, which I thought was reasonable, but the attitude from one female staff member was shocking.

We paid to hire a fitting room for two hours to try on suits and shoes – trying a few pairs of shoes is standard at a wedding fitting, it’s what you expect to be able to do. When I was looking at a third pair, this staff member actually said: “I will quit my job if you try another pair of shoes on” (with foul language in that sentence that I can’t repeat on trust pilot), while rolling her eyes at me. When I decided to go back to the first pair I’d tried, she gave me filthy looks the whole time.

Later, when I apologised to the other lady for seeming confused earlier, saying I just hadn’t understood the payment rule – she was kind and said it’s confusing for 9 out of 10 grooms parties, even for them. But the rude staff member then turned round in a threatening manner and said to me: “You’re lucky that only females work here” – which came across as an outright threat, and completely intimidated me.

It killed all our good spirits straight away; the whole mood turned awkward and uncomfortable for me and all my groomsmen.

I phoned head office straight away to complain, before we’d even received the suits. They refused to refund our deposits, saying it had been over two weeks since I first collected suits for myself and my son – even though they hadn’t even started making our new order yet, so I couldn’t even take my business elsewhere like I wanted to.

Worse still – nothing was done about my complaint. No apology, no explanation, no confirmation they’d taken any action about the staff member’s behaviour at all. The store is covered in cameras so they have all the evidence to back up exactly what happened, but they’ve chosen to ignore it.

I’m leaving one star only because the other staff members there were absolutely lovely and helpful – this rating is no reflection on them at all. But this experience was unacceptable, unprofessional, and ruined what should have been a special day with my friends before my wedding.

Since this encounter I’ve received two calls from suit culture. The first call I was told they would be taking action against this member of staff and they sent me a free blazer from their store. The second phone call they asked me to remove my complaint from here. When i asked what action was taken toward this member of staff I was told “we have had a staff meeting and a talk with her to make sure it never happens again”. I’m still awaiting a call back from them to discuss things further about removing my review.

This is a repost as my last complaint got flagged as I used a word repeating the langauge I was given of the member of staff so I have removed that word now.

Now editing this review to add a reply, to suit cultures reply .

First of all, false information shouldn’t be shared, as nobody brought any of my items to my car. Me and my friend solely brought all of our suits to my car whilst one of your team members opened the shop door for us . Yes I did feel threatened which I explained way before I picked the suits up when I tried to get a refund but you refused. And yes of course I was happy and polite with the staff because if you read my review right, every other member of staff other than the one in question were lovely and helpful. I received the second phone call asking what could you do in order for me to remove my review, I said to offer me some compensation, I didn’t seek this was asked a question. “Everybody should have the right to leave a review” but you make phone calls to ask to remove the reviews, isn’t being very professional if you ask me. I have these phone calls recorded also. On those phone calls I’m told “it doesn’t sit right with any of us, how you was treated”, but now what I say doesn’t match up? Whoever is writing this knows everything I said is true because there are cameras all over in suit culture. So please don’t leave false information. This reply to my review has made my feelings ok suit culture that much worse. Unprofessional, untruthful and very very poor customer service from head office.

Was my first visit to Suit Culture Colchester today Tuesday 4th August. I retired 4 years ago and had wore a suit on a daily basis, so this was my first suit purchase since then.
I sew the suits online and could have easily done an online purchase, but you never knew exactly the sizing and quality you were getting.
So I drove the two hours from home to Colchester, and I’m really happy I did.
The suit centre itself is professionally laid out , plenty of free parking.
Then you are greeted by two very smart young women with a lovely smile and a warm welcome.
The young lady that helped me was called Faye , not sure of the other young ladies name.
Faye was very professional, obviously knows what she is doing and took the time to make sure the suit I picked fitted perfectly, I was also extremely impressed with the quality and price , in London you could easily pay double.
Would highly recommend this business and wish them all the best.
Hopefully one day they open up a Suit Centre in Kent
My best regards
Steve