Sue RyderRecenzje 

purposely misleading advert, all pictures show chairs are studded, yet when rec order no studs & upon contact they say the grey does not come studded, yet no mention in description or any pictures to show the chair will be plain, all pictures show studs. unhelpful & only a refund if send back at my own cost or wait in whole day during work hours for a free collection which is not possible, commented back on my feedback to make out i was dumb and ordered the wrong item. I prognosticate they will do the same here (wish i had looked up reviews beforehand & noted the 74% bad rating) an amount of money should of been refunded as could of bought plain ones elsewhere cheaper
I have screen shot the entire 11 pics in ad ) as well as the descriptive text to prove not one shows a plain back and will provide these and post them if disputed

*** the rubbish response below is totally untrue I did not order the plain items there was no choice, you only had a choice of velvet or crushed velvet and all pictures in the advertisement showed studs, and no description said any did not come as studded, I suggest you look at your own adverts before assuming customers or wrong

I have screen shot the whole advert and all 11 pictures showing 1/of 11 etc to prove all present and not a single place on the ad does it show or say these will not come with studs like the pictures presented
This company will just report you and make out you ordered incorrectly but I have 100% proof

The customer service in your Twickenham branch is appalling. The staff are rude and ignorant. An item I wished to purchase for my daughter needed some attention as it was 'wobbly' The manageress told me it only needed a screw to secure it. I asked her where this screw would go and she didn't know. I offered £20 rather than £25 as I explained I haven't got a husband to repair it and would need to pay for the repair. She went away to talk to someone.In the meantime another member of staff appeared and began to berate both me and my daughter saying that was the price and all it needed was a washer and that maybe another customer would pay full price regardless of it needing attention.I explained another member of staff was dealing with it and her reply was that she was now dealing with it. When the manageress returned she told me I had offended her by saying I didn't have a husband. When I asked why she asked why I couldn't repair it myself! I told them my husband had died the previous week and left the shop deeply upset. I will never go into nor donate to a Sue Ryder shop again. So much for your bereavement care. The 2 very rude and ignorant 'volunteers' should be ashamed of themselves or you should train them better.

A great service from start to finish. Lovely, helpful people at the end of the phone line when I wanted to arrange a furniture collection. Two very willing guys arrived on time and took wardrobes etc etc down two flights of stairs on a hot day without complaint. Thank you!

Have just tried to visit the catford store which opening hours are stated 9-5 . Me and my partner walked upto the store and a lady closed the door in our face stating that they are closed (16:40p.m. 02/09/19). Before I could say anything she closed and then locked the store even though we could see a customer at the till. This is unacceptable behaviour and not sure if the door was closed on us because of another motive. Gender, skin colour or the fact she just wanted to close early and get home.I will not be shopping here again. If your hours state you close at 5 then your doors should legally be open to trade till those hours. If this gets to customer service. Please review video tapes in store to back up my claims.

Absolutely disgusted with the customer service at the Knottingley store! I paid £250 for a three piece suite on Saturday, I explained that I couldn't arrange delivery until today 25/7/19 due to family commitments, only to find a photo of the said suite posted on Facebook asking 'Could the customer who bought this sofa from us on Saturday please contact the shop asap please!!' To say I am furious about this is an understatement, the humiliation I felt must have been apparent to the keyboard warrior who posted this, but maybe that was their purpose all along. I have boycott this store before after staff were rude to my elderly mum, but I can assure you I will NEVER set foot in that shop again! I suggest you send your volunteers/managment on a customer care course. Delivery has been arranged for this afternoon and a strongly worded complaint will be winging it's way to the head office!!

Didn't turn up. Didn't help when I phoned.

Had the same experience as others in this feed today.

Had a very prompt response to my request for furniture collection on Saturday. They only collect on Monday afternoons in my area, so they booked me in for today. I asked my retired father to come and stay at my house as I couldn't work from home at that short notice.

I was given a 1-5pm slot. I rang at 4.30pm and was told that we were on the list for today, but they had no way of contacting the driver.

The driver never turned up.

They wasted mine and my father's time. And when I asked them directly, they said there was nothing they could do.

I won't be donating here again.

I bought a sage green double wheelie bin hide from the Sue Ryder website. I was given a 10% discount automatically and was not charged extra for delivery despite living on an island. The product arrived promptly on the date I was expecting it, it was well packaged and all components were present. It was easy to construct and well made, and has been admired by several people already. I would say that the instructions leave a bit to be desired, but it's easy enough to work it out for yourself. I would recommend their website to friends and family without hesitation.

Thanks for other review writers, I wanted to buy something worth £300 buy after reading the reviews I am not buy from this website.

I think they should invest on their customer services, otherwise they would keep loosing the customers.

I really wish I'd read these comments before bothering to arrange a furniture collection with these people.

Collection arranged for today between 1 and 5 and also arranged for the driver to call before coming.

At 4:30 I called them on their 0333 number. They keep you on the phone long enough and then more time with them trying to contact the driver and a manager... both of whom they could not reach.

They apologised and offered a re-scheduling which, of course, I declined as they obviously haven't got control over their staff / volunteers. Plenty of other charities who would like the items.

A day wasted.

Never
Again

Thanks for the generic response from SR - this won't really change the culture of the way Sue Ryder shops are run. Reading the reviews, are they all the same people employed in shops?

Portsmouth Commercial rd shop
Rude staff member. I asked how much the cushions were. I was told they were only being sold with the sofa. The cushions were from Debenhams and the sofa was not so I couldn't understand why this staff member was being so pedantic and saying the sofa would be 'naked' - seriously do you train them to be so ridiculous. You could have made extra money on top of the sofa for the charity. Appalling.

This charity would appear to have a new line to book collection of donations; it does not matter what time of day one calls they are always experiencing a high call volume. The odd thing is one gets this recording on a loop until you get to be caller number 5. Waited on 3 occasions for over 30 mins, before the call is disconnected. One therefore wonders if this is a tactic the charity is engaged in to get funds.
Another point of observation is that when one finally gets through to someone the quality of the call handling is beyond poor. I have booked a collection for today February 20, 2019 between 1 and 5pm- taken the time off work to accommodate these people at the time of writing this review at 16:57 no one has turned up ( this as well as calling and have been on a loop holding for over 35 mins of which I have been caller number 2 for the last 15 mins). I will be looking for a new charity as of today. This is not the first time this organisation has wasted my time, or I have reasons to complain. This is a TOTAL DISGRACE. Sue Ryder RESPECT peoples time and efforts.

No one turned up NOT even a call to say they were not coming - wasted day now book with BHF and MIND as my preferred charities!

Having reserved a dining table yesterday at the pinner branch i was very dissapointed upon my return to purchase tbe item to be told that it was not the price that was on the item and somebody must have made a mistake when i reserved this item i spoke to 3 members of staff not one of them noticed this appara t mistake the item in question was a dining table and 6 chairs the chairs were very tatty and the extension leaves somewhat faded i reserved it at £125 and was today told that it was £1500 ive seen The same table on gumtree today for £500 in better condition these items are given to you why are you trying to rip people off disgraceful

Bought a set of 2 bedside drawer units from Sue Ryder online. Ordering was easy, delivery was quick with excellent tracking and arrived at the time I was told and was well packed to give suitable protection in transit. I was delighted with the quality. The item was exactly as described robed. Well done. I will certainly use this site again.

Me and my wife went to Maidstone Sue Ryder shop on 16/12/2018, we bought a dining furniture and 2 wardrobes, before we pay we mentioned that our door width small and whether the dining table will get in and also we mention that we we have back entrance as well from where British Heart foundation and argos already delivered the more bigger and wider furniture from the back entrance, if you need i can produce all those evidence. the lady manager and the gentleman on the buying date were really very helpful and supportive and said if items unable to get in then money will be refunded, nothing was mentioned at that point that delivery charge will not be refunded, i repeat nothing was mentioned at the buying time that delivery charge will not be refunded, delivery man found the entrance to narrow without even trying and said back door entrance is not safe for them, but i need to mention again that British Heart foundation and Argos already deliver from there, they did not do the delivery and said to go to the store for refund, due to my job type I only managed to go today(22/12/2018), today there was different lady manager, who is so rude, non- supportive, not listening to my point, only saying delivery went to your door,found not safe,came back and your delivery charge will not be refunded, this is the policy, i was repeatedly trying to say that I was not informed while buying that delivery charge will not be refunded, if they would have mentioned it at buying time about delivery charge then I would not have taken a risk of losing £25 and and would not have ordered it anyway, i wanted to see the policy of not refunding money if not been informed in written which manager did not show me, instead she ignored me and left the scene passing the matter to another lady. me and my wife were really shocked with behaviour of a Charitable Trust shop manager with the customer and their problem. Now my request to you to solve the problem as soon please or else I will be bound get help from media, social media or proper authority with all my evidence.
I have attached the bill for your kind notice, have look that only £145 refunded out of £170.
this is the receipt of what we paid and they refund.
23 DEC 2018, 09:15
Hello Swarup, thank you for sharing the photo. As I mentioned in my reply to your wall post, I will pass this on to the shop's area manager to investigate further. If you're happy to share your email address with us, then I will ask the area manager to respond to you directly.

Best wishes,
Eleanor
FRI 14:03
We have received a missed call from Sue Ryder yesterday and I was working that is why couldn’t pick up the call but I called back today twice and both occasions one of your male team member said by mistake they call, my question is how come after so many days someone can call by mistake, as you have asked for my email address in messenger and I have given.
This is the conversation after the complain, they have asked for my email which I have given but the area manager does not bothered to reply, but definitely I will not stop here, I will ask for help from Citizen Advise Bureau, news paper and any more social media.

Since posting my review ive had a email saying that they are sorry to hear about.my experience and.have passed my.email onto the Area Manager. HE ALSO HAS NOT BOTHERED TO CONTACT ME.NEITHER. THANK.YOU.!!!

I an very discusted by the attude of the manageress in the saltburn branch small thin with shoulde length brown hair . she is very rude and ignorant towards her customers i went in to buy an item but with her atitude decided to go somewhere else . This is wrong as this is a charity shop and depends on our custom .

Sue Ryder Littlehampton.
We donate a lot of items to Sue Ryder. Today we took in 4 sacks and a headboard. My heart sank when I saw what manager was on ! The young man working as a volunteer was very helpful he hepled carry the headboard and then the sacks as im disabled
The manager came up and I thought she was going to help. Oh no , she just wanted the card in my hand. She didn't at any point say thank you to us for the donation! This manager looks at you as if you are something she trod in , and looks down at you. I felt like saying that I would take the donation to the other charity shop who has better manners. Nobody I know likes her as she seems to think she is better than anyone else! At times I have not stopped if she was on duty. She's small with brown short hair and slim build.
It takes nothing to say " Thank you for your donation " .

Very rude manager at Kings Heath branch Birmingham today . On trying to speak to her about the unacceptable state and price of garments on sale she kept asking where I was from or was it just my personal opinion. As I walking to the door she shouted ‘ is that it then ? Are you done? I returned and told her I was not happy with her attitude.