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Abbott Holliday Partnership 

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Inżynier o specjalności wytrzymałość konstrukcji•17 Lokalizacje
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Informacje dotyczące firmy

  1. Inżynier o specjalności wytrzymałość konstrukcji

Napisane przez firmę

A family business established in 1978, offering high quality structural engineering services to domestic and small commercial clients across London and the South East. We provide advice and reports on structural defects, we do design calculations for domestic and commercial new build, extensions and alterations, and we provide expert witness reports for subsidence claims, personal injury and construction litigation. Our small team of engineers are all Chartered and highly experienced. Their qualifications include membership of the Association of Consulting Engineers, the Institution of Structural Engineers, the Institution of Civil Engineers, the Institution of Highways and Transport.

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Oceniono na 1 z 5

Time wasters

25 listopada 2024
Opinia niezależna
Logo Abbott Holliday Partnership

Odpowiedź od Abbott Holliday Partnership

I contacted Viktor to understand more about this review. We received Viktor's enquiry late on Wednesday evening, which we saw on Thursday morning, and that was only two days ago (not counting the weekend, when we were closed). Viktor hasn't replied to our messages asking for clarification about why he is upset and why he left us this review, nor did he leave a number with his initial enquiry, so we've not been able to call him to find out more. We don't make any guarantees to send out quotes within 24 hours, as there is a fair process that goes into preparing a custom quote. Thank you. Tom Holliday (Director)

Oceniono na 1 z 5

Absolutely appalling!

Absolutely appalling!
Absolutely appalling!
Waited 2 1/2 weeks to just receive a quote for the work. I was the one chasing and emailing. They obviously don't need the work.
Do not use.Same experience as another reviewer .
Do not believe the response to this review it’s utter rubbish. I refer you to A.Webbs review who had similar problems and also Viktors review. Company has 3 from 5 review for a reason. This idiot claimed I’d lied about being advised about being phoned back in 15 minutes as I was told the “director “ was on another call not out for day…receptionist is a liar. Did not hang up him either just informed him the review was a true reflection of the service id received and hung up when he kept bleating on about how it wasn’t his fault! Interestingly I run my own company with 5 star reviews and generally only leave 1 star reviews for companies that deserve it. Writing a war and peace response just highlights the incompetence of a company as we all receive a few bad reviews but a good firm can absorb this without affecting the overall score unlike this company. Incidentally I contacted Romala Design. Jason came out the next day and provided the calculations by the end of the week. Highly recommended .

7 listopada 2024
Opinia niezależna
Logo Abbott Holliday Partnership

Odpowiedź od Abbott Holliday Partnership

To anybody reading this review, please read our response to see the other side of the story!

Mr. Concar has significantly changed the details of what happened to make it sound awful, and this review is therefore incorrect and extremely unfair. Mr. Concar made his initial e-mail enquiry on Thursday last week (7th November) on a form on our website, saying he wanted to speak to a structural engineer about his design requirement, and that he had attached some drawings. He stated above that he was waiting 2-and-a-half weeks for someone to get back to him, but in fact it was under three working days. (We do try to get back to people a lot faster than three days, but on this occasion, we failed on this aim). He then followed up with a call the same day as it seems he wanted a speedy reply. He was told that nobody was available to speak to him. He says that the receptionist promised that my colleague Peter would call him back in 15 minutes, which the receptionist has told me wasn't the case, as Peter was out of the office all day, and the receptionist knew this.

My colleague Russell responded to Mr. Concar's e-mail yesterday (Wednesday 13th) saying we would be delighted to quote him for the work, and ask him to attach the files as he had mistakenly not attached the files. Mr. Concar's reply was "Seriously? ... out of the blue suddenly you can be bothered to get back to me... Do one ... I now have a reliable structural engineer who will be getting all my projects going forward ... I will definitely be advising anyone looking for a calculation not to use your company". Russell replied with a very polite and professional response, apologising he felt that way and regretting that we wouldn't be able to work together.

As a Director of the company, I then called Mr. Concar to apologise that someone had said Peter would call him back. I asked him if he could share some other details of his experience with us so I could fix it, and he hung up on me. I texted asking for another call but he didn't reply.

One-star reviews are incredibly upsetting to receive, for any company, but especially one that prides itself on great customer service and professionalism, (demonstrated with our countless five-star reviews on Trustpilot and other platforms like Google). It's therefore regretful that Mr. Concar took his frustration out on us in this very public way and then refused to discuss it with me. Interestingly, you can click on Mr. Concar's profile to see that he has left similar one-star reviews with other companies that otherwise have five-star reviews, who didn't get back to him instantaneously.

Meanwhile we will work to get more five-star reviews to try to dilute his one-star review, and if anybody reading this would like more information in how we try to deliver the highest quality service to our customers, please give us a call.

Thank you for reading.

Oceniono na 5 z 5

Great

The communication throughout the entire process was excellent, and I received the report in a very timely manner. The staff were not only friendly but also incredibly helpful, going above and beyond to address all of my questions and concerns with patience and professionalism. They made sure I felt well-informed at every step, and their attention to detail truly stood out. I am highly satisfied with the service and wouldn’t hesitate to recommend them to others.

5 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Outstanding service

Having been stuck in a no mans land of no one knowing what to do about a technical lack of buildings regulations approval on the house we were trying to sell, we requested a structural engineers report to try to get our buyers mortgage lenders happy with this situation. Peter Holliday was able to come and do the survey quickly, and his thorough and detailed report solved the problem and we were able to move forward with the house sale. Many thanks for your assistance.

10 maja 2024
Opinia niezależna
Oceniono na 1 z 5

Absolutely appalling!

Absolutely appalling!
Waited 2 1/2 weeks to just receive a quote for the work. I was the one chasing and emailing. They obviously don't need the work.
Do not use.

11 sierpnia 2021
Opinia niezależna
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Odpowiedź od Abbott Holliday Partnership

From Abbott Holliday senior management

Ms. Webb and I have had a call to discuss her experience today. AHP prides itself on high quality engineering and high quality customer service. However, we have failed to provide good customer service on this occasion, for which we have deeply apologised and Ms. Webb has been very understanding and gracious by accepting our apology.

As with many businesses at the moment, we have had some staffing issues. This has regrettably been compounded by the engineer who was processing Ms. Webb's quote having an accident requiring hospitalisation. Another key member of staff was also away on holiday. Thus we found ourselves in an unusual perfect storm, of which Ms. Webb was an unfortunate victim.

We are now getting back on top of things and are also recruiting for a new PSE, which is a role combining engineering with the processing of customer enquiries and quotes. With more PSEs, we will be able to respond to quotation requests in better time and we hope to be able to manage any future staffing issues much better.

Oceniono na 5 z 5

Abbott Holliday were extremely…

Abbott Holliday were extremely professional, understanding and were instrumental in the decision we took to go forward with the house purchase. We noticed a significant deviation on the first floor from the initial survey that was conducted by a seperate surveyor. We were recommended to seek a structural engineer and that's when I contacted this firm. The detection was hard to confirm as the floor was covered, we went back and forth with the vendor and they agreed to open up the floor for us. Peter Holliday then arranged a return visit which we were extremely greatful for. They were completely honest from the start and worked with us to ensure that we get the answer we were looking for. Extremely greatful for the professionalism and understanding.

5 maja 2021
Opinia niezależna
Oceniono na 4 z 5

Swift and efficient

I used the services of Abbott Holliday to offer their expert view on the removal of a wall and the placement of a steel beam to support the building structure. Getting an appointment booked was easy and with relative flexibility on the slots offered and post appointment, the report was written up and shared with me within a 48h turnaround at most. The only disappointment was that I was not told ahead of the appointment that I needed to provide the engineer with a ladder tall enough to reach the ceiling and I ended up having to leave work in the middle of the day to run home and try and source a ladder myself so that he wouldn't leave and end up charging me for another call-out. I'd strongly suggest you ask ahead of time whether you need to supply them with anything to avoid panicking last minute like I did.

14 lutego 2019
Opinia niezależna
Oceniono na 5 z 5

I contacted Abbott Holliday just before…

I contacted Abbott Holliday just before Christmas needing a structural inspection and report to satisfy my insurance company about subsidence risk. Their engineer came just into the new year and produced a helpful report within 3 working days. Altogether a very good service.

6 lutego 2019
Opinia niezależna

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