StoreAway Self Storage Recenzje 

23
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Badly let down by this company. Our voluntary group provides a mobile hot meal/drinks service for homeless people. Moved in the unit in October. Out of the blue we were notified by email that the unit... Zobacz więcej

Oceniono na 5 z 5

The staff were very professional, informative and really friendly. The price was competitive and clear, with no surprise additions that I have had with other storage facilities. The storage building a... Zobacz więcej

Oceniono na 5 z 5

Needed an urgent storage and found storeaway on google so I thought I’d give it a try and it was good. My experience was smooth from start to finish and the customer service there was being kind and h... Zobacz więcej

Oceniono na 5 z 5

Becky and Abbie helped me out in a stressful time for me. Becky gave me the local van man's number. Responded quickly to all my emails. They have been fantastic and will recommend to anyone who asks... Zobacz więcej

Informacje dotyczące firmy

  1. Magazyn samoobsługowy

Napisane przez firmę

StoreAway is the first self storage facility of its kind, offering storage solutions in city and town centre locations. It provides a wide range of sizes, and total security. You can book your space, arrange a drop-in time or visit one of our sites via your mobile phone – 24 hours a day, seven days a week.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

23 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(23)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 1 z 5

Unacceptable Experience with Storeaway's Handling of Facility Shutdown and Customer Communication

I have encountered significant issues with Storeaway's Liverpool location, leading to serious concerns:
- Unexpectedly Short Notice: I received very short notice of the facility's shutdown right before the holiday season, making it extremely difficult to arrange the collection of my stored belongings, particularly as I was already abroad.
- No Communication Post-Notice: Despite promises of further updates, my repeated inquiries over the past month for more information have been met with complete silence.
- Personal Items at Risk: The lack of communication has left me unsure about the safety of my possessions, include items of great personal importance, including cherished photographs and medical records. The uncertainty about the safety of these possessions has been causing significant stress.
- Perceived Negligence by Storeaway: The combination of abrupt notice, lack of subsequent communication, and disregard for the significance of customers' stored items reflects poorly on Storeaway's sense of responsibility and customer care.

This experience has left me not only frustrated by the lack of professionalism but also deeply worried about the irreplaceable personal items in storage.

4 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Badly let down

Badly let down by this company. Our voluntary group provides a mobile hot meal/drinks service for homeless people. Moved in the unit in October. Out of the blue we were notified by email that the unit was closing and we were given a week's notice to vacate our unit. This has been a disaster for our group and has really negatively impacted on very vulnerable people. No further communication from the company since the first and only email

5 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent Service

Becky and Abbie helped me out in a stressful time for me.
Becky gave me the local van man's number. Responded quickly to all my emails. They have been fantastic and will recommend to anyone who asks for a storage facility.

11 sierpnia 2023
Opinia niezależna
Oceniono na 4 z 5

Amazing staff but toliet facilities an ongoing issue

Although the girls are great here; always helpful, friendly and polite they really couldn't do enough to help! there is an ongoing issue with the toliet facility here which needs addressing!! Please storeaway invest in a cleaner or take up regular cleaning/monitoring of the toliet.

1 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

A Great Storage Location in the Heart of the City

We have been using StoreAway Liverpool since March and only have positive things to say about our experience with them.

We were impressed right from the outset with the highly professional service Becky and Abbie offered us. Customer service and communication have been and continue to be excellent. StoreAway Liverpool is an ideal solution to our storage needs and we are delighted to enjoy a good working relationship with them.

StoreAway Liverpool maintains a high standard of cleanliness and offers top-notch security. We love the Bluetooth access which allows our team easy access to our unit and the peace of mind of not having to worry about keys.

If you are looking for a storage solution in the heart of Liverpool, then we can’t recommend this place highly enough.

23 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. Luke and team do a great job looking after you. Definitely would use again if needed.

10 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Love the 24hr Access!

The reason I use Streaway was for the 24hr access. no other company is doing this in Liverpool. Area. The App is quality and easy. Discounts for paying yearly helped also! Love it. Thanks

1 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Convenient, efficient and helpful…

Storeaway is a really conveniently located storage facility in Bath with various size options. Nadine the store manager has been incredibly helpful throughout and a pleasure to do business with. I experienced clear and efficient communication from the beginning. Thank you so much!

19 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

I went to enquire about some storage at…

I went to enquire about some storage at storeaway Cheltenham

I was greeted by the store manager and he helped me with my enquiry and even took the time to find the unit I needed for my needs.

Customer service was 10 out of 10 and the way he made me feel welcomed also made me want to rent a unit with this company.

Was very explaining with prices, insurance and no hidden faults.

Must recommend

5 września 2022
Opinia niezależna
Oceniono na 5 z 5

Wish I found it sooner!!

Needed an urgent storage and found storeaway on google so I thought I’d give it a try and it was good. My experience was smooth from start to finish and the customer service there was being kind and helpful throughout even when I was being annoying and keep calling to ask them questions. I will definitely use again, it’s convenient

8 września 2022
Oceniono na 5 z 5

I’ve had an amazing experience with…

I’ve had an amazing experience with storeaway at Liverpool, it’s in the city centre which makes it a great location to go anywhere from there. Abbie from the reception team has been very helpful and friendly!

7 września 2022
Opinia niezależna

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