The dishes look exactly as pictured, but the description says they’re dishwasher safe and the back of the plates say hand wash only. I was specifically looking for dishwasher safe plates so am dis... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They came quickly and were packaged expertly, nothing was broken and they were stacked in a neat way so the package wasn’t overly large. They are all perfect and beautiful I love them so much.
Love our Brasa Stoneware Set. They look nice, but not overly flashy nice, which was exactly what we were looking for. They were also great at replacing a bowl when we accidentally dropped it. Would... Zobacz więcej
I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Zobacz więcej
Informacje dotyczące firmy
- Porcelana
- również w kategorii:
- Sklep z przyborami kuchennymi
- Sklep z wyrobami szklanymi
Dane kontaktowe
Stany Zjednoczone
- stonelain.com
4,5
Doskonała
463 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 55% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Stone+Lain Ceramic Dishes
Stone+Lain makes beautiful ceramic dishes in a variety of colors. I love my new green ceramic dishes.
22 września 2024
Plate Order
I needed one replacement plate and the set of four I bought matched perfectly. Fast shipping and packed well. Thank you!
9 września 2024
16-piece collection.
The price of a 16-piece collection was exceptionally reasonable. I was kept informed of shipping and delivery information. The package arrived on time and was packed with care, so all items were safe and sound upon delivery.
12 września 2024
Odpowiedź od Stone Lain
Hi,
we are sorry to hear that you have a plate missing. Please reach out to our support team at "support@stonelain.co" to confirm your shipping address.
Once the shipping address is confirmed, the team will be able to send out a replacement for the missing piece.
Have a good day,
Stone + Lain Team
Set was so well packed
Set was so well packed. Arrived in perfect condition and is absolutely beautiful!
6 września 2024
Prompt delivery and beautiful plates!
26 sierpnia 2024
Easy to work with and fixed my problem…
Easy to work with and fixed my problem quickly !
10 sierpnia 2024
Great product and wonderful costumer service
Beautiful product and wonderful customer service!
5 sierpnia 2024
Terrible customer service!!
I placed an order on Friday. Received an email same day saying it was shipped. When I check tracking number it says label created. A week later and it still hasn't shipped. I have sent many emails and left many voicemails. No response from the company. Terrible customer service!
31 lipca 2024
Opinia niezależna
Odpowiedź od Stone Lain
Hi Tracy,
thank you for sharing your feedback.
An email was sent to answer your questions. As mentioned, there is a package that is currently in transit and we are in contact with FedEx to get the update on the second package.
Once we have a response from FedEx, we will send you the follow up via email.
Have a good day
Cannot recommend Stone + Lain enough!!
I love everything about this company and their products. STUNNING dinnerware for such an amazing price. Cannot be happier with my purchase and will absolutely be buying again. Their customer service team and social media team does an amazing job!
28 czerwca 2024
Customer service was great
Customer service was great! They were able to replace a piece of a set and were so helpful along the way. Thank you!
2 lipca 2024
Went above and beyond for my needs and…
Went above and beyond for my needs and concerns. They care about their customers.
26 czerwca 2024
Horrible Customer Service and they only give you a credit option instead of a refund even though you don't want to buy anything from them again!
This was all ordered through Amazon, but upon waiting for their reply, it became too late for me to return through Amazon. First set of dinnerware were horribly defective. Exchanged for another brand and they weren't as bad. Took me three weeks (or more) to work with customer service - Their response time was 3 days or more every time I had to communicate with them. They only use email. After all was exchanged they owed me a credit of $10, but said they could not refund me because I ordered through Amazon. Instead they gave me a code to use on their website as a credit. I have no intentions of purchasing anything from this company again. They offer no other options for a refund (send something electronically or by check). With that policy they are allowed to keep my $10 credit. I've contacted Amazon and hopefully they can help me get my refund back.
20 czerwca 2024
Opinia niezależna
Odpowiedź od Stone Lain
Hi Haley,
thank you for your review. We are sorry to hear that you have received 2 damaged cups.
We sent you an email to offer you some options on how to proceed regarding the damaged mugs.
Have a good day,
Stone Lain Team
Beautiful dinnerware
Beautiful dinnerware. We mixed 3 colors. Timely and safe delivery.
9 czerwca 2024
Replacements
They allowed me to replace some plates that I accidentally broke which I don't believe is their typical process. Now I have my full set again! I love these dishes and they were a wedding gift. Originally I was only sent 1 of 2 items and they quickly fixed the error and sent me the second item!
22 maja 2024
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.