We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... Zobacz więcej
Reakcja na opinię
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The staff we dealt with in both the furniture and carpet dept were extremely helpful (Elaine Sharpe &Steven McKelvie). We are still to take delivery of our purchases so can't comment further
Reakcja na opinię
Lovely welcome by the lady at the door who was very helpful in her advice on where in the store to go. Gerry was excellent - not too intrusive but very knowledgeable and patient. Looking forward to ou... Zobacz więcej
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Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... Zobacz więcej
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Informacje dotyczące firmy
- Sklep meblowy
- Sklep z meblami do sypialni
- Materiały podłogowe
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Sklep z materacami
Napisane przez firmę
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Dane kontaktowe
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, Zjednoczone Królestwo
- 01259 750655
4,7
Doskonała
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This is a lovely company to visit
This is a lovely company to visit. The staff are so pleasant and helpful. We travel for 1hour 45min to get there. And always come away with a few purchases. Amy Ireland went over and above for us on our visit. We bought 4 chairs that day. We enjoyed the garden area and the restaurant. We cannot praise all the staff highly enough. It is evident this is one big happy family store.
20 kwietnia 2026
Odpowiedź od Sterling Home - Tillicoultry
Hi Gordon,
Thank you so much for your lovely feedback and for travelling such a long way to visit us – it really means a lot.
We’re delighted to hear you enjoyed the store, garden area and restaurant, and that you came away with purchases you love.
Amy will be absolutely thrilled with your kind comments, and we’ll be sure to share this with her and the rest of the team. Your praise for our staff and the atmosphere in store is greatly appreciated.
We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
New bed shopping made really easy and…
New bed shopping made really easy and enjoyable. Gordon Fraser was fab...gave us lots of information but wasnt overpowering or pushy. Would recommend
4 maja 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Thank you very much for your lovely review.
We’re delighted to hear that you found the process of buying your new bed easy and enjoyable. Gordon will be really pleased to know his helpful, no‑pressure approach made such a positive impression.
We truly appreciate your recommendation and hope you enjoy many great nights’ sleep in your new bed.
Thank you for choosing us!
Kind Regards
The Sterling Home Team
Margaret Connor was very helpful
Margaret Connor was very helpful. Thank you
3 maja 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Thank you for your kind feedback.
We’re really pleased to hear that Margaret Connor was so helpful. I’ll be sure to pass your thanks on to her.
We appreciate you taking the time to share your experience.
Kind Regards
The Sterling Home Team
Scott at Sterling home outlet centre is…
Scott at Sterling home outlet centre is the principle reason for the review.
I was buying a venjakob ex display unit and he went above and beyond.
He was helpful, courteous and knowledgable of course , and put up with an unnecessary level of cheek from me.
A complete gent with excellent customer care and consideration.
As member of staff, an asset to the business. He sorted out tricky delivery needs, and achieved some more discount on the product. Fabulous.
19 kwietnia 2026
Odpowiedź od Sterling Home - Tillicoultry
Thank you very much for taking the time to leave such a detailed and positive review.
We’re delighted to hear about your experience at our Sterling Home Outlet Centre and that Scott was able to look after you so well. Your comments about his knowledge, courtesy, humour, and commitment to customer care will be shared with him and the wider team, feedback like this really means a lot.
We’re especially pleased that Scott could help resolve the delivery challenges and secure additional discount for you. He truly is a great asset to our business, and your kind words reflect that perfectly.
Thank you again for choosing Sterling Home. We hope you enjoy your Venjakob piece for many years to come and look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Purchased items ordered a week or so…
Purchased items ordered a week or so ago alteady dropped by £200 even though it was allegedly already at sale price.
19 kwietnia 2026
Odpowiedź od Sterling Home - Tillicoultry
Thank you for your feedback.
I’m sorry to hear you’re disappointed with the price change after your purchase. Prices can fluctuate due to promotions or sales that begin after an order has been placed. While the item was already discounted at the time you ordered, further reductions may have been applied as part of a later promotion.
Unfortunately, we’re unable to retrospectively apply new discounts to completed purchases.
We do understand how frustrating this can feel and truly appreciate you taking the time to share your experience.
Kind Regards
The Sterling Home Team
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Quick efficient service.
19 kwietnia 2026
Odpowiedź od Sterling Home - Tillicoultry
Hi William
Thank you very much for your kind feedback.
We’re delighted to hear that you found our team helpful and knowledgeable, and that the service was quick and efficient.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Warm welcome at Sterling
We were greeted by Elaine on entering the shop. She made sure we knew where to find the items we were looking for and was both friendly and helpful.
Sales staff Nikki and Gordon helped with our purchases and again were informative without being pushy. We bought a new bed and sofas having found exactly what we needed and at a good price. Previous purchases have lasted 20+ years such is the quality of Sterling’s products so we had no qualms about buying again.
Altogether a really good experience with excellent staff, Elaine particularly is a real asset, so nice to be warmly greeted by someone not actively trying to sell you something. She has a lovely way with people and enhanced our shopping experience.
2 maja 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Susan
Thank you very much for taking the time to leave such a detailed and positive review.
We’re delighted to hear that you had such a great experience with us and that Elaine made you feel so welcome from the moment you arrived. Creating a friendly, relaxed, and helpful environment is exactly what we aim for, so it’s wonderful to know this came across during your visit.
We’ll also be sure to pass on your kind comments to Nikki and Gordon — they’ll be pleased to hear that their product knowledge and no‑pressure approach helped you find exactly what you were looking for.
It means a great deal to us that you chose Sterling again, especially knowing that your previous purchases have lasted over 20 years. Your continued trust in the quality of our products truly is the best compliment we could receive.
Thank you once again for your lovely feedback. We look forward to welcoming you back in the future.
Kind Regards
The Sterling Home Team
Good choice and staff in store are good but.....
The people in store are very helpful but appear to be let down by the warehouse. We ordered a mattress and protector but only the mattress was delivered. The protector had to be chased up. When I went to collect my rug they had misplaced the offcuts part and the best guess was it might be at the warehouse.
21 marca 2026
Odpowiedź od Sterling Home - Tillicoultry
Hi Paul
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our in‑store team helpful, but we’re very sorry that your experience was impacted by issues with our warehouse.
We appreciate you highlighting the missing mattress protector and the misplaced rug offcuts, this is certainly not the level of service we aim to provide. We understand how frustrating it is to have to chase orders or be given unclear updates, and we apologise for the inconvenience this caused.
Your comments have been shared with our warehouse and logistics teams so we can investigate what went wrong and improve our processes going forward.
Thank you again for bringing this to our attention, and we hope we can deliver a smoother experience for you in the future.
Kind Regards
The Sterling Home Team
Very knowledgeable staff
Barry was very helpful and knowledgeable about the furniture, he gave us excellent advice about the suites and their functionality. Also some useful information about the leathers available.
2 maja 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi John
Thank you very much for your kind feedback.
We’re delighted to hear that Barry was able to help you with expert advice on the suites, their functionality, and the leather options available. We’ll be sure to pass on your lovely comments to him.
Thank you for choosing us, we really appreciate your support and hope you enjoy your furniture for many years to come.
Kind Regards
The Sterling Home Team
I was very happy with the choice of…
I was very happy with the choice of sofas and chairs available. The salesperson was very helpful and informative once I had decided on the sofa. I was happy with the whole experience.
21 marca 2026
Odpowiedź od Sterling Home - Tillicoultry
Hi John
Thank you very much for your kind feedback.
We’re delighted to hear that you were happy with the range of sofas and chairs available and that our salesperson was helpful and informative throughout your visit.
Providing a positive and relaxed experience is very important to us, so it’s great to know we met your expectations.
We truly appreciate your recommendation and hope to welcome you back again in the future.
Kind Regards
The Sterling Home Team
Front of house experience
We visited the store on Sunday and were greeted by a lovely lady called Elaine, she not only explained the layout of the store and told us everything we needed to know on entry she looked out for us during our visit. Every time we bumped into her she was so helpful. A great front of house to represent the company and a generally lovely lady.
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Victoria
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear about your experience and the warm welcome you received from Elaine.
It’s wonderful to know she took such great care of you throughout your visit and made such a positive impression. Elaine will be thrilled to read your kind words, and we’re very proud to have her representing our team.
We truly appreciate your feedback and hope to welcome you back again very soon.
Kind Regards
The Sterling Home Team
Michael Neish was very helpful on…
Michael Neish was very helpful on various visits before we decided what suite we wanted.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Thomas,
Thank you for your feedback.
We’re delighted to hear that Michael was so helpful over several visits and supported you in choosing the right suite. We will be happy to pass your kind comments on to him.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Great service with knowledge at…
Great service with knowledge & patience. Thank you garden department Michael, Kim & Brian
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Ivy,
Thank you for your kind feedback.
We’re delighted to hear you received such great service, and we will be sure to pass your thanks on to Michael, Kim and Brian in our Garden Department.
They’ll really appreciate your comments about their knowledge and patience.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Wow, great service and beautiful products!
Wow! We were already happy with the service and friendly staff but hadn't quite decided on which sofa we wanted to buy. We were just about to walk out the store when we decided to look in a different area (from fabric to leather). As we wandered around, Barry approached us and asked if he could help. When we described what we were looking for, he knew exactly what to show us and he was spot on! Not only was the sofa perfect for us, it came in fabric and had extra features that made it even more special. We bought the sofa on the spot! We were thrilled with our experience and Barry made it even better.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Cindy,
Thank you for leaving kind feedback.
We will be sure to pass on your kind comments.
Kind Regards
The Sterling Home Team
Well informed/trained staff
Well informed/trained staff. Answered all questions and imparted valuable instructions for Stressless chairs.
Margaret Connor and Sophie were pleasant and efficient without being pushy.
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Jane
Thank you for your kind feedback.
We’re delighted to hear that you found our team well informed and helpful, and that all your questions about Stressless chairs were answered clearly.
Margaret and Sophie will be especially pleased to hear your comments about their friendly, efficient service. We always aim to support our customers without any pressure, so it’s great to know this came across.
Thank you again for taking the time to leave a review, we really appreciate it.
Kind Regards
The Sterling Home Team
Donna was a most charming and competent…
Donna was a most charming and competent Sales Person. Knowledgeable and pleasant. Placed a substantial order, Donna made it easy and could not have been more helpful. Lovely Lady to deal with.
30 marca 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Jane,
Thank you so much for your lovely feedback.
We’re delighted to hear how helpful, knowledgeable, and welcoming Donna was, and that she made placing your order such a smooth and enjoyable experience.
Your kind comments will be passed on to her and the team – she’ll be thrilled to hear them.
We really appreciate you choosing Sterling Home Tillicoultry and hope to see you again soon.
Kind Regards
The Sterling Home Team
Great customer service from Bryan
Great customer service from Brian , Very helpful and friendly, no pressure , did not feel I was wasting his time when I had to go home and measure the space for garden furniture and ,remembered me and what I had looked at when I came back . Thank you Brian for your patience .
26 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Martha,
Thank you very much for taking the time to leave this lovely feedback.
We’re delighted to hear about your positive experience with Brian.
Providing friendly, pressure‑free service is something we really value, and it’s great to know Brian made you feel comfortable and remembered your needs when you returned. We’ll be sure to pass on your kind words to him – we know he’ll really appreciate them.
Thank you again for your custom, and we look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Conor Ross who served me was most…
Conor Ross who served me was most helpful and very patient.
He went through every table in the showroom explaining colours and styles available to me .
Excellent customer service.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Sandra,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Conor looked after you so well and that he took the time to explain the different tables., his patience and helpful approach are exactly the standards we aim to deliver.
Your kind comments will be passed on to Conor.
Thank you again for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
The largest store of it's kind UK wide.
We travel for 1hr 45mins to come to Sterling home Tillicoultry. We are never disappointed. The staff, the cleaners, the cafe are so happy, pleasent and welcoming every time we visit. The service is second to none. Amy Ireland went over and above to help us while purchasing 4 chairs. We also purchased plants a reed defuser, cards and a wooden spoon. We came home delighted with our day at Sterling Home. One big family x
Many thanks
Jane Cran
20 kwietnia 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Hi Jane,
Thank you so much for this truly lovely feedback.
It means the world to us that you travel such a distance to visit Sterling Home Tillicoultry and that you’re never disappointed when you do. We’re delighted to hear that the whole team – including our store staff, cleaners and café team – make you feel so welcome each time. creating a happy, friendly environment really is at the heart of what we do.
A huge thank you as well for recognising Amy. She’ll be absolutely delighted to know she made such a positive difference while helping you choose your chairs. We’re also so pleased you enjoyed browsing our home accessories and plants and went home feeling happy after your visit.
We truly appreciate your loyalty and kind words. Sterling Home really is one big family, and we can’t wait to welcome you back again soon.
Kind Regards
The Sterling Home Team
After 8 reviews of the problems with…
After 8 reviews of the problems with the 2 suites and to be told a 4000 pound suite after the years warranty is out you have no help and remaining with the payments. Where has customer service went.The phone calls were no help.
Done this and this has failed 4000 pounds downs the drain
We have previously responded to your concerns and provided all the information we are able to via this platform. As such, this will be the final response we can provide on Trustpilot
Thank you for that reply other customers I hope will see your 5 star reply
18 marca 2026
Opinia niezależna
Odpowiedź od Sterling Home - Tillicoultry
Dear John
Thank you again for sharing your feedback.
We have previously responded to your concerns and provided all the information we are able to via this platform. As such, this will be the final response we can provide on Trustpilot.
If you require any further clarification, please continue any correspondence through our official customer service channels.
Kind Regards
The Sterling Home Team
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