I had a comfy cabin on the night crossing from Liverpool to Belfast and arrived refreshed in the morning. The only suggestion I would like to make is for guest services to be clearer about the bus... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sick of airport queues? Go for a Stena Harwich to Hoek van Holland break and breeze into Europe. Queues are non-existant; staff are friendly and it's a stress-free way to travel. Highly recommended.Ca... Zobacz więcej
Reakcja na opinię
Prachtig schip, mooie hut, goede bedden. Alles erg schoon. Bekertjes in badkamer zou handig zijn. Heerlijk continentaal ontbijt. Procedure van besteld ontbijt niet duidelijk. Wachtrij.
After booking the wrong crossings, was impressed with Stena staff who moved my bookings & even managed to get me a cabin for our overnight sail home. Staff in customer services, lounge, shop & bar... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Stena Line International
Napisane przez firmę
At Stena Line, we’re all about making travel by sea smooth, reliable, and enjoyable. For over 60 years, we’ve been connecting people, cultures, and destinations across Europe — safely and sustainably.
From weekend breaks to business travel, our ferries offer everything you need for a pleasant journey: comfortable cabins, great food, and plenty of onboard entertainment. Families, couples, and solo travellers are all welcome — even your pets have their own space to relax. Our goal is to make every trip feel easy from start to finish.
Our European routes include
- UK – Ireland
- UK – Netherlands
- Sweden – Denmark
- Sweden – Germany
- Sweden – Poland
- Latvia – Sweden
- Poland – Denmark
About Stena Line
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. We’re proud to offer one of the most extensive route networks on the continent, combining modern ferries, excellent service, and a focus on sustainability.
Plan your next journey
Visit www.stenaline.com to explore routes, find offers, and book your next trip.
Dane kontaktowe
Zjednoczone Królestwo
- stenalinetravel.com
4,4
Doskonała
263 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Prachtig schip
Prachtig schip, mooie hut, goede bedden. Alles erg schoon. Bekertjes in badkamer zou handig zijn. Heerlijk continentaal ontbijt. Procedure van besteld ontbijt niet duidelijk. Wachtrij.
22 kwietnia 2026
Friendly staff
Friendly staff, on time - even the weather was great! Booking easy, friendly staff on the phone. All good.
16 kwietnia 2026
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
MOBILE HOMES
Everything else worked well, and the buffet was exceptionally high quality. Unfortunately, a major downside concerns the consideration of motorhomes. Your rules require gas bottles to be turned off for the duration of the journey, as with other companies, but you do not provide the option to connect the vehicle to electricity. Motorhomes invariably have a refrigerator and freezer compartment, and the food spoiled during the crossing. The onboard refrigeration appliances can alternatively run on electricity, which is why it must be possible to connect the vehicles to a power supply. Other companies have addressed this by offering electricity for an additional fee of a few euros.
21 kwietnia 2026
Odpowiedź od Stena Line International
Good afternoon,
Thank you for your review.
We’re pleased to hear you enjoyed the buffet and overall experience.
We understand your concerns regarding motorhomes and refrigeration when gas must be turned off, and appreciate your sharing how other operators offer electrical hook‑ups.
Your comments have been passed to our operational teams for consideration. Thank you for taking the time to let us know.
Regards
Hayley
Stena Line
Good trip
Pleasant reception in the queue at the parking lot and inside the hallway by our rooms. The welcome drink is a nice touch.
It was nice that we had two chairs in our room; on the outbound journey, only one. The à la carte menu could have a bit more choice. Unfortunately, the menu was exactly the same as on the outbound journey.
29 marca 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for your review.
We’re pleased to hear you enjoyed the welcome, cabin comfort, and thoughtful touches onboard.
We appreciate your comments regarding the à la carte menu choice, particularly the lack of variation on the return journey, and have shared this with our catering team for review.
Thank you for taking the time to share your experience.
Regards
Hayley
Stena Line
Travelling with a dog with Germanica
Travelling with a dog with Germanica. The pet deck was very unpleasant. The "box" for dogs was dirty and wet. I would recommend that you use gravel or sand for the box instead of fake lawn. Also the deck was very flooded. I understand that it has to be washed, but it might be a good idea to get rid of the excess water. I didn't bring my rubber boots with me.
17 kwietnia 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for taking the time to share your review about travelling with your dog. We’re very sorry to hear that your experience on the pet deck did not meet expectations.
We understand how unpleasant it must have been to find the dog area dirty and waterlogged, and we appreciate your honest comments regarding the surface used and the excess water on the deck. Your suggestions about alternative materials are particularly helpful and have been noted. Feedback like this is important to us as it helps identify areas where improvements can be made to enhance comfort for both pets and their owners.
We hope we may have the opportunity to welcome you and your dog on board again under better circumstances in the future.
Regards
Hayley
Stena Line
Very positive experience throughout…
Very positive experience throughout including the booking process, the ferry to and from Ireland and the customer service team who assisted me at Belfast port when I had some car parking issues which resulted in me missing the ferry back
20 kwietnia 2026
Odpowiedź od Stena Line International
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear you had a positive experience from booking through to travelling, and that our team at Belfast port were able to support you when you experienced parking issues. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Odpowiedź od Stena Line International
Good morning,
Thank you for your 5 star review. We are delighted to hear that everything was perfect for you and we look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Traveling to Gothenberg...
What made the experience particularly good was the stark contrast of attempting to get somewhere first by plane (Lufthansa strike) and then by a succession of cancelled and delayed trains (Deutsche Bahn) compared to the relaxed and compeltely hasslle free trip from Kiel to Gothenburg. Relaxing from beginning to end and a great way to recover!
18 kwietnia 2026
Odpowiedź od Stena Line International
Thank you for your 5- star review.
We’re delighted to hear that your trip from Kiel to Gothenburg was relaxed and completely hassle‑free, especially after the disruption you experienced with other modes of transport.
It’s great to know the crossing provided a calm and comfortable way to unwind, and we truly appreciate you taking the time to share your experience. We hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Onboarding process was very long
Onboarding process was very long. I had to pay 90 euro because of a roof top tent.
But worse was the fact that the lady in the information counter on board could hardly speak English. So I had booked a dinner at the all inclusive restaurant but was sent to truckers where there was no wine or nothing because she didn’t understand English properly.
17 kwietnia 2026
Odpowiedź od Stena Line International
Thank you for your review.
We’re sorry to hear that the boarding process took longer than expected and that the additional charge for your rooftop tent added to the frustration.
We’re particularly concerned about your experience on board when trying to access the restaurant you had booked. Being directed to the wrong dining area due to a misunderstanding is disappointing, and we apologise that this affected your meal and overall experience.
This is not the level of service we aim to provide.
Your comments have been noted and will be shared with the relevant teams for review.
Regards
Hayley
Stena Line
The possibility to pick-nick and nap…
The possibility to pick-nick and nap without booking a cabin.
14 kwietnia 2026
Odpowiedź od Stena Line International
Thank you for your 5 - star review.
We’re pleased to hear that you enjoyed the flexibility of being able to relax, picnic, and rest onboard without needing to book a cabin. We appreciate you taking the time to share what made your crossing enjoyable.
Regards
Hayley
Stena Line
I had a comfy cabin on the night…
I had a comfy cabin on the night crossing from Liverpool to Belfast and arrived refreshed in the morning.
The only suggestion I would like to make is for guest services to be clearer about the bus into Belfast City centre. There is a "Bus Stop" right outside the terminal building but the Number 96 bus picks up at the TRANSLINK sign on the main road, around the corner! This could be made clearer, perhaps with a small map.
15 kwietnia 2026
Odpowiedź od Stena Line International
Thank you for your 5- star review.
We’re delighted to hear that you enjoyed a comfortable cabin on the Liverpool–Belfast night crossing and arrived feeling refreshed.
We also appreciate your helpful suggestion regarding clearer information about the bus to Belfast city centre. You’re right that this could be made more obvious, and your idea of clearer guidance or a small map will be shared with the relevant teams to help improve the arrival experience for future customers.
Regards
Hayley
Stena Line
Everything good except the very loud…
Everything good except the very loud announcements in the cabins
17 kwietnia 2026
Odpowiedź od Stena Line International
Good afternoon,
Thank you for your review. We’re pleased to hear everything else went well, and we’re sorry that the in‑cabin announcements were louder than expected. While announcements are in place for safety as well as information, we appreciate your comments and have shared them with our team. We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Odpowiedź od Stena Line International
Good afternoon,
Thank you for your 5 star review. We’re pleased to hear you found our team friendly and helpful. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Having arrived far to early for my…
Having arrived far to early for my crossing I found that there was a freight ship ready to load- I was called over by gate staff and seemlessly rebooked - great service all around
17 kwietnia 2026
Odpowiedź od Stena Line International
Good afternoon,
Thank you for your 5 star review. We’re delighted to hear our gate team were able to rebook you seamlessly and provide great service. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
The food was dog shit
15 kwietnia 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for sharing your review.
We are sorry to hear that the food did not meet your expectations on this occasion. This is certainly not the experience we aim to provide, and we appreciate you taking the time to let us know. Your comments have been shared with our team.
If you would like to discuss this further, please contact our customer service team via the contact form on our website at stenalinetravel.com/contactform
We hope to welcome you back onboard in the future for an improved experience.
Regards
Dave
Stena Line
Well run and well organised ferry crossing
Well run and well organised ferry crossing. Efficient and friendly, reliable and enjoyable. Very nice ship, well appointed and excellent facilities. Very helpful, friendly staff. Overall good value and a great experience.
16 kwietnia 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for leaving us a 5 star review. We’re delighted to hear you enjoyed an efficient, well‑organised crossing and found our ship, facilities and crew to such a high standard. It’s great to know you felt it was good value and a positive experience overall, and we hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Stennaline is a very reliable service…
Stennaline is a very reliable service that never disappoints.
16 kwietnia 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for your 5 star review. We’re delighted to hear your experience travelling over with us. Your continued trust means a great deal to us, and we look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Sick of airport queues - Stena has the solution
Sick of airport queues? Go for a Stena Harwich to Hoek van Holland break and breeze into Europe. Queues are non-existant; staff are friendly and it's a stress-free way to travel. Highly recommended.Cabins are great; Stena Plus is amazing. It's part of your holiday. Combined with an InterRail pass (discounts available for having an InterRail pass), it's fabulous.
16 kwietnia 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for your review and recommendation. We’re delighted you enjoyed a smooth, stress‑free journey and that Stena Plus and the cabins made your trip even better. It’s wonderful to hear we could be part of your holiday, and we hope to welcome you onboard again soon.
Regards
Dave
Stena Line
An incredibly helpful and friendly crew
The crew were incredibly helpful and friendly and made a great journey even better with exceptional service- from the online booking process to the boarding and disembarkation, the entire experience was seamless and made our trip stress free.
13 kwietnia 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for sharing your 5 star review. We’re delighted to hear that our crew and the seamless journey made your trip stress‑free from start to finish. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
viskas gerai
15 kwietnia 2026
Odpowiedź od Stena Line International
Good morning,
Thank you for your 5 star review.
We are delighted to hear that everything was fine travelling over with us and we look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.