One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... Zobacz więcej
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Connor is always quick to respond to emails and gets me in touch with representatives from the other vendors you carry when I have a question about techniques and products. He also keeps me up to date... Zobacz więcej
I can not put into words how fantastic this company has been for our lab! Justin, our remarkable sales connoisseur, has gone above and beyond to find the products that we needed!!! Their customer serv... Zobacz więcej
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Informacje dotyczące firmy
- Laboratorium
- również w kategorii:
- Usługi dla biznesu
Napisane przez firmę
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Dane kontaktowe
10715 Red Run Blvd, 21117, Owings Mills, Stany Zjednoczone
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4,7
Doskonała
709 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
CUSTOMER SERVICE
16 grudnia 2024
Odpowiedź od Stellar Scientific
Update Jan 6th, 2025
This is really unprecedented. We cannot resolve an issue when our calls, text messages and voice mails are not responded to.
We've notified Trustpilot about our difficulties and that we feel we are being treated unfairly.
Even accounting for the holidays, for their to be no communication back for two weeks is not the way business is done.
Update Dec 30th, 2024
We have tried unsuccessfully to reach you for nearly a week to get this matter resolved: Email, cellphone, SMS, nobody can get through or get a reply.
I have had discussions with our warehouse and your sales rep, and I have been told you claim we shipped the incorrect product.
According to our internal records, the order was done correctly and so we have been requesting a photo of the box label to confirm an error was made.
If you could please send us a photo so we can confirm we did indeed ship you the wrong PCR plates, we will send a return label and ship the correct product asap.
Please help us take care of this for you.
Original reply 12/24/24
We're very sorry to see this one star review. Can you please provide us with some information to know how we disappointed you?
I remember this order was received late on Friday the 13th after FedEx had already come.
I recall we were not able to honor the original request for overnight delivery and a member of the customer service team emailed you to give the option to cancel the order
It looks like it was shipped on Monday the 16th via Fed Ex 770802437178 and received the following morning by 11AM - so overnight shipping was used.
Did we receive a cancellation request in writing and mistakenly shipped it anyways?
Please let us know what we did wrong and we will address is asap.
Odpowiedź od Stellar Scientific
Thank you so much Dawn for being a great friend and for taking a moment to let us know what we're doing well.
We have always had a great experience…
We have always had a great experience buying lab supplies from Stellar Scientific. Best customer service, ease of ordering and timely deliveries! Thank you team!
21 listopada 2024
Odpowiedź od Stellar Scientific
Wow! Thank you so much for sharing so much detail about your experience with us.
This will be shared on Slack so the whole team knows.
Thank you for choosing Stellar Scientific!
Good products and fast service.
5 grudnia 2024
Odpowiedź od Stellar Scientific
Thank you so much Gary for your business and for making time to share this review with us
We appreciate both very much!
Great service and follow-up
Stellar is always very responsive and diligent with communicating and fulfilling our orders timely.
13 listopada 2024
Odpowiedź od Stellar Scientific
Thank you so much Randy for your continued support and patronage!
We will be sure to let Justin know he is doing a great job taking care of you and your clients.
Thank you Raphael Mifsud
I would like to commend Raphael Mifsud for his excellent performance. Always available and his response is quick, accurate and efficient. His performance is beyond compare especially when my order was held in FedEx for unknown reason. He communicated ASAP with FedEx and gave me the assurance of the shipment.
Thank you Raphael.
22 listopada 2024
Odpowiedź od Stellar Scientific
Wow! This is a very special review about a very special guy.
Thank you so much Paul for your business and for sharing this feedback about your experience working with Raphael.
He is everything you say and more. We are very honored to have him on the team.
We are sharing this with the whole team on Slack so he can be recognized for his customer care.
Responsive sales rep and product got…
Responsive sales rep and product got delivered faster than expected.
21 listopada 2024
Odpowiedź od Stellar Scientific
Thank you so much Zenas for your business and for this wonderful review!
This feedback lets us know we made a good decision to stock this item so we can better delight our customers.
Reviews are shared with the team on Slack so everyone involved will know they did a very good job.
Odpowiedź od Stellar Scientific
Thank you so much JoAnn for your business and for making time to share this important feedback with us.
We're perfectionists, so we'd love to know how we can improve to earn that coveted five-star review.
We appreciate your very valuable time and the opportunity to serve you.
Thank you for choosing Stellar Scientific!
Lee and his team were great
Lee and his team were great! They helped us out when the need was great and we couldn’t find help anywhere else.
23 października 2024
Odpowiedź od Stellar Scientific
Thank you very much John for giving us the opportunity to win your business!
It has been a pleasure working with the whole team
Let us know how else we can be of service to you!
Professional and Fast
The equipment was shipped with no delays, customer service was quick to answer questions and the delicate pieces were appropriately wrapped.
28 października 2024
Odpowiedź od Stellar Scientific
Thank you so much for placing your trust in us and choosing Stellar Scientific to supply this piece of laboratory equipment!
We appreciate the specific feedback that highlights what we did well!
The team will be so pleased to read your review and it will reinforce our habits.
Thank you again
Quality products from Stellar
Competitive pricing- quick shipping and good quality. Glad I took the time to find this company!
3 września 2024
Odpowiedź od Stellar Scientific
Thank you so much for trusting us with your lab supplies, and for taking the time to let us know about your experience shopping with us.
Excellent service and product!
This was my first time ordering from this company, and I was initially hesitant. However, the experience exceeded my expectations! The delivery was fast, the product was excellent, and the packaging was very well-protected. I will definitely recommend this company to my colleagues. Thank you!
19 września 2024
Odpowiedź od Stellar Scientific
This is such a wonderfully kind and meaningful review! Thank you so much Miron for sharing with us your journey as you learned about us and what we aim to deliver.
And thank you for recommending us to your colleagues. That means the world to us.
Very good quality products and service
Very good quality products and service. Fast shipping.
21 sierpnia 2024
Odpowiedź od Stellar Scientific
Thank you Truyen for your business and for letting us know what you enjoyed about your experience with us.
Odpowiedź od Stellar Scientific
Thank you so much Rajeev for choosing Stellar Scientific to be a partner in your work!
And, thank you for taking a moment from your busy day to let us know what you liked about your experience with us.
Odpowiedź od Stellar Scientific
Thank you very much bee for your business and for letting us know you are pleased with your purchase!
Thank you for choosing Stellar Scientific
Over all great customer service
They kept me up to date on my backordered item and reached out to me personally through email. I appreciate it when a follow up is performed without me having to initiate it. The item also arrived much quicker than anticipated, as the actual manufacturer told me it could take months, but Stellar got it to me in half the time.
6 września 2024
Odpowiedź od Stellar Scientific
Thank you so much DMat for this glowing review with such great detail about your experience with us!
We just assembled the customer service team and read the review out loud to them to acknowledge a job done well!
It is our pleasure to take care of you and deliver on our Stellar promise.
Thank you again
Odpowiedź od Stellar Scientific
Thank you so much Zenia for making Stellar Scientific a partner in your laboratory!
We appreciate this review and learning what you enjoyed about your experience with us.
Odpowiedź od Stellar Scientific
Thank you so much Katharine for your business and for making time to share some details of your experience with us!
We are so pleased to know we made you happy!
Great products and great service!
27 sierpnia 2024
Odpowiedź od Stellar Scientific
Thank you so much for your business and for taking time from your busy day to share this feedback!
We appreciate you very much!
Odpowiedź od Stellar Scientific
Thank you very much Margarette for choosing Stellar Scientific as your supplier!
And, thank you for taking a moment from your hectic day (schools are opening again!) to tell us about your experience with us.
We are so happy to know we delivered a great experience.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.