StarTrack Recenzje 467

Today I had an attempted delivery by Startrack saying no one was home however there was a house full of people . The driver did not knock on the door or ring the doorbell and just left leaving me to chase up the parcel. Who doesn't knock on a door. Is this their policy. Their service is disgraceful as it has already taken nine days to get here and it was supposed to be express shipping. I have seen bad reviews about Startrack and they obviously haven't taken any notice of them because they are still doing it. Australia post should seriously consider dropping this carrier as they are totally unreliable .

I ordered some urgent medical supplies from a supplier on the Gold Coast. This supplier told me it was an Express service, and I should receive it the next day. It never arrived so I contacted Star Track to enquire about the parcel. They told me the medical supplier selected the wrong service (express post). Instead, they should select 'Premium' service for next day delivery. I rang my medical supplier and they insisted Startrack was wrong. Anyway, Startrack informs me I should receive it by 'the end of the week'. You mean for an Express next day delivery?? Thanks Star Track for this. Terrific!! They then asked me to drive 50 km to their Tullamarine depot to collect the item but when I arrived they said it went missing!! Unbelievable? But it is TRUE. Right now, they are still searching for the missing parcel. Wow..

Appalling service - would give minus stars if I could. Ordered an item and unfortunately the sender chose startrack. Waited weeks, no sign of the parcel. Eventually rang sender and they managed to identify that Startrack said an attempted delivery had been made a few weeks ago and it was now at a post office. This is false and the delivery person fraudulent. NO attempt was made to deliver - I work from home and was in the date and time they said delivery was attempted; there is also a reception open 13 hours a day, in fact Auspost deliver all post there daily (as the reception staff place in individual mailboxes) !!!!. If they had attempted to deliver I would have answered a buzz and/or they would have seen the reception and left it there. No card left anywhere to explain where the item was dumped ( a local post office but of course not the nearest). I assume the delivery person could not be bothered (they clearly never attended the correct building) and went for a coffee or something and just dumped it at the post office. It would be useful to have known that though (even though they are actually contracted to attempt delivery to the address on the parcel! ). Rang startrack after talking to the sender - worse than useless, washed their hands of it and said its with AusPost now and cannot be delivered to the address they were supposed to deliver it too, and that they can do nothing and that I need to contact Auspost. They report that cards are not left and emails are sent instead but I still have not received one from a delivery person or Startrack to say where the parcel was being dumped. Now nearly out of time to collect from post office as the post office return if not collected (although how anyone is meant to know its there is anyone’s guess) - they of course did not dump it at my nearest post office so have to go out of my way to collect a parcel (park, queue, collect -all after an hour on phone calls trying to find out where it is). No responsibility or accountability by Startrack - the customer is clearly not valued or important to them if not a major that can provide them with big $$. On asking about contacting the post office branch to ascertain if the parcel is still there, Startrack refuse to give out the branch number and said to go through Austpost number.... 20 min wait on this for Auspost to refuse to provide any information as they say the responsibility is Startracks (both are Auspost companies). If you have any option...AVOID Startrack!

Since my chemist changed from Australia post to startrack the tracking has been wrong every single time for months.
Never , ever is has it been correct.
What used to take 3 days now takes nine days.
Ping ponging my medication all around the state, promising next day delivery every day , for nine days.

Lost my parcel after an attempted delivery. Then told me the Tracking / Consignment number was incorrect and that they couldn't locate it. After corresponding with them several times they sent me an email which stated that they still couldn't find it and any further correspondence from me would be ignored and the case was close. The very next day an older gentleman in a white truck handed me the parcel. This was a month later from the original delivery attempt, the tracking number on the parcel matched the Tracking number on the missed delivery card which matched the tracking number on Ebay ie: They still couldn't find the parcel on their system yet it was delivered to me. Useless and worthless business AVOID IF POSSIBLE!

Just the worst.
Called up to ensure pickup was booked correctly as parcel needed to go out that day, was promised it would over the phone.
Called up end of day as I was emailed "futile delivery" Parcel not ready. No courier had showed??? Parcel sitting wrapped, labelled at front of workshop, me sitting at my desk all day waiting.
They said they'd rebook for the next morning for me.
Called at midday the next day as no one had showed, they said they had no booking??? & no record of my conversation with previous representative that had promised to rebook it for me?
Told me they'd rebook the next day. I told them to not bother as they'd promised to show up twice and didn't.
Ended up having to drive to a post office and express post instead.

Total waste of time. Don't bother turning up, & do nothing to resolve, or lie about doing something to resolve. Also each time i called was average 40 minutes on hold

Will be suggesting that my company change couriers

Answered bell to receive delivery. Got note it had been delivered to post office because "no one was home", despite the delivery person literally speaking to me on the intercom to ask me to come down. Blatant dishonesty.

Waited in yesterday (7 Jan) only to get a message to say they tried to deliver my parcel and have left a card.
No card was in my post box so I rang. They said the driver had a photograph of where he tried to deliver.
I asked for it, and it was not my home, but a place around the corner - not even the same road. They said they would redeliver today.
I was walking home and received a message to say they had again tried to deliver but without success.
I then saw the driver parked outside our building and ran over to him.
He said he had the parcel but refused to give it to me as it had now been recorded that it was to go to the Post Office. Despite all my pleas, he refused to give it to me.
What a complete waste of time Startrack Express are.
Not the first time we have had trouble with them, but I hope I never have to deal with them again!

Absolute incompetence. I was home waiting for a delivery and 30 mins before the delivery window that it was meant to arrive in, I get a message saying its at the post office as no one was home! No card, no attempt to deliver. I have cameras and can prove no one attempted to deliver the parcel. The poor folk at the post office were inundated with customers trying to get their parcels as the same the thing had happened to many people in our area. I rang Startrack to complain but they are not interested and basically fobbed me off. If I have a choice I would NOT use them again. Sadly, this is not the first time this has happened and won't be the last in my opinion. It's not rocket science. Go to the delivery address and deliver the parcel! Do better Startrack.

CRAP SERVICE!!!!! I Would rather walk and deliver than use this company!!!! Job was to be delivered 2 days ago. Put in a request. They said they would contact me.......guess what???? NO CONTACT!!!! VERY UNPROFESSIONAL!!!! Can't give less stars unfortunately!!

Easily the worse delivery company in Aus. Wont leave you package when told and then it wont be at the post office they tell you. You have to go in a week later and your package may be there. Honestly if you see that your package will be delivered by them I strongly advise you find another way.

Terrible, delivery driver lies about wrong address, this is after the item was at the depot for 1 week. Asked them to leave at the post office but the system will not allow due to the lodgment from the supplier /sender. I will avoid any supplier that uses Star Track. There are plenty of good courrier companies out there so we really do not need this one.

Startracks "attempted delivery" is a blatant lie. Home all day, no card left just an email to collect from the post office, this has happened before. This is fraud. Australia post hang your head in shame.

Don’t deliver to the address, just drop (possibly ALL their parcels) at the local AustraliaPost mail centre. I was here ALL day, no delivery was attempted. I paid for delivery to my home address, I will be cancelling the purchase with the provider, seeking a refund… demanding a refund… and purchasing from a competitor that doesn’t use StarTrack! It’s practically a scam and very close to fraud.

email sent to me that the good was delivered, did not see it, emailed them, and they replied with a photo of GPS of the delivery vehicle. The car did not stop in front of the house, after that, never heard from them, even I emailed again.

Still waiting for a delivery over a week late. This is a company that is incompetent and why Australia Post are aligned with them is unbelievable.
Useless organisation.

What an awful service!
I booked a pickup from my home. On the day of pick up, I called and had to rearrange the time to 12 to 5pm as I had a medical appointment. The operator made the arrangements. Upon returning home, I received a message 11:51am that the pick-up was unsuccessful. I called StarTrack asked what happened. I had a different operator who gasped at what happened and rearranged the pickup for between12 to 5pm. It got to 344pm and nothing. I rang Startrack back and was told that the driver had not accepted the job. I called startrack again and asked to make a complaint. I received a call at 427pm and a message was left stating that the driver had turned up to the property and could hear people behind the door and said they were ignored which occurred at 422pm. My partner and I were at home at 422pm in the front room which overlooks our driveway. no driver had come. It was a lie told by an operator named Tracy. Tracy... our house has security cameras on the driveway... tell your driver to be more creative with their lies or may be just be honest.

Amazing Star Track. FOUR days to get a package 2 hours up the road. And then the solar light showed up smashed. Did you take responcibility for the damage? NO! Instead you informed me parcels go through many machines at your depots and you can guarantee they will not be damaged. The damage was done between pick up and delivery but you told me to contact the seller for a replacement. You asked for picures and i sent one of the box and the light.Your excuse? You admit the box was damaged and a hole in it when it got to the depot but no one wrote a damage report so not responcible.Nice move. If you don't write a damage report, you don't have to pay for the damage. That should save you some money shouldn't it!

Would be zero stars if that was an option.
Ordered heart medication online as usual, paid for star track to cover me as I was a bit late to order. Was stoked when I was told it would be next day delivered. Didn't arrive the next day despite waiting all day at home for delivery. Called as I would now need the product the next day, was told a team leader would call me back, they didn't. Called next day, told it would arrive that day. Still didn't, called again and a further 4 times, still no answers, only lies and treated like life did not depend on the delivery was eventually told the next day would be the delivery day, meanwhile that's 2 days without meds. Was told their minute by minute tracking doesn't work that they're "working on that internally" also their 24 hour courier service does not exist - mind you I'm 20 minutes from a capital city (I'd have different expectations if I lived more isolated).
Refused me a refund on the express service I paid for
Refused to cover my expenses of buying in store (3x the price)
Told me to "raise the issue with supplier"
-Refused to allow me to pick up from their depot at my own expense
- Tried to place blame on sender as well as aus post
- Team leader Refused to speak with me and only called me back after 6 calls
- False advertising on their website regarding their apparent services