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Startin Group Recenzje 

129
•
Wynik TrustScore: 3 na 5

3,2

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Took my Peugeot in for its annual service and MOT and I flagged up an issue which needed investigation. Upon collecting the car, I was surprised to hear no mention of the problem I wanted them to look... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

very disapointed with customer service when we obtained our mobility car here . total disinterest from the salesman appeared to want us in and out of door

Reakcja na opinię

Oceniono na 5 z 5

My husband and I had a problem with our 2 year old Sportage (bought from a different dealership in another part of the country) ... the Warwick/Leamington Spa dealership did a wonderful job of checkin... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Just taken delivery of our new Corsa. Purchase was very easy and hassle free made all the easier by the ever helpful and friendly Nick at Vauxhall, Redditch. He went out of his way to make sure we wer... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Salon samochodowy
  2. również w kategorii:
  3. Dealer samochodów Ducati
  4. Komis samochodowy
  5. Naprawa samochodów
  6. Sklep z akcesoriami samochodowymi
  7. Sprzedaż używanych motocykli

O Startin Group

Napisane przez firmę

Our story began in 1840, long before the motor car was invented, when Thomas Startin established a coach-building business. The company remained in family ownership until 1987, when a management buyout by long-serving directors secured its future. Today, it proudly operates as Startin Group Limited.

With over 180 years of heritage, we're proud to serve our communities across Worcestershire, Redditch and Warwickshire. We offer a complete automotive solution, including new and used vehicle sales, fleet and business sales, servicing, MOTs, repairs, parts and dedicated aftersales support.

As part of our continued growth, we have expanded into the motorcycle market with Ducati Nottingham. This has enabled us to build lasting relationships with motorcycle enthusiasts from across the Midlands, bringing together a shared passion for performance, engineering and exceptional customer experiences, underpinned by the same trusted service and expertise that define the Startin Group.

Our commitment goes beyond helping customers find the right vehicle. We build long-term relationships by providing trusted advice, expert care and reliable support throughout every stage of vehicle ownership.

At Startin Group, we remain guided by the family values and customer-first approach that have shaped our business for generations. We are passionate about delivering an honest, transparent and professional experience, and we actively welcome customer feedback to help us continually improve the service we provide.

Your feedback matters to us, and we value every review as an opportunity to learn, improve and recognise our team's hard work.

Startin Group Trustpilot reviews

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3,2

Średnia

Wynik TrustScore: 3 na 5

129 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 95% z negatywnych recenzji

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3,2

Wszystkie recenzje

(129)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 40

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Oceniono na 5 z 5

Overall an excellent professional experience

Overall an excellent professional company from the minute we walked into show room and the receptionists acknowledged us to all the staff we saw. The atmosphere was friendly it seemed the staff all supported each other.
From the outset Mark Cruikshank was very professional guiding us through the purchase of a new car. We came away feeling that he actually wanted to make sure we were happy a with our choice. He was very clear with all the information and options and advice. He kept in touch with us and always phoned back for any more information we needed The Company director should be very proud of his staff at this branch.

31 lipca 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good afternoon Meg,
Thank you for your 5-Star review for our dealership and for noting the service that the team provided. If we can help you with anything else please don't hesitate to contact us.
Wishing you many happy miles to come in your new car! :)
Kind regards,
The Startin Group Team

Oceniono na 1 z 5

Sadly I would not purchase a car again…

Sadly I would not purchase a car again from Startin. I was sold a 2020 Picanto and found out after my tyre pressure warning light came on and took my car to Kwikfit that my tyre pressures were all over the place and that the tyres were old 2004 and 2007! The after sales and service department were not helpful and finally the service manager took control of the situation and is going to replace the tyres with new ones. Sadly I have lost all confidence in this garage which is so sad as my first impressions when I purchased my car were really positive.

21 lipca 2023
Opinia niezależna
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Odpowiedź od Startin Group

Dear Christine, Thank you for taking the time to leave us a review. Sorry, this is not the way we work and we are looking into this for you. We have now involved the Head of Business, at our Kia Redditch site, who will be in contact with you asap.
Kind regards the Startin Group Team.

Oceniono na 5 z 5

Outstanding Service

Outstanding service from Julian in the Service Department. I wanted to order a replacement tyre puncture repair kit and compressor for my Suzuki Vitara. Other Suzuki dealers at Telford and Bilson were completely unhelpful and not interested in helping me. Julian was so helpful - located and ordered the item the same day and I collected a day later. Totally recommend this dealership.

16 czerwca 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good afternoon Peter,
Thank you for your 5-Star review for our dealership and for noting the service that the team provided. If we can help you with anything else please don't hesitate to contact us.
Kind regards,
The Startin Group Team

Oceniono na 1 z 5

Timewasters

Advertises test drive cars that aren't actually for sale.
The company is persistently trying to get this review removed. As they are insistent on wasting my time I have provided further evidence of this.

Having taken some time to look through the details and then pictures of the car I was interested in, I read the long description of the car. Only right at the end did I see this is not actually available. While some other sellers advertise cars for future sale (I disagree with this practice), they at least say in the details you can see before you click on the advert. This company wastes your time by advertising cars not available for 7 months and that will accumalate many miles in that time. They should just advertise what is available and not what might be available in 7 months time.

"Startin Honda (Worcester)
4.5(4 reviews)

(01905) 417763

Visit website

Home Delivery

Free delivery up to 20 miles, £2 per mile thereafter.

Overview

Front & Rear Parking SensorsMileage information3,000 miles2,353 miles above average

Fuel type

Petrol Hybrid

Body type

Hatchback

Engine

1.5L

Gearbox

Automatic

Doors

5

Seats

5

Emission class

Euro 6

Here at Startin Honda Worcester we have a lovely example of a Honda Jazz Hybrid SR 1.5. This car is currently being used as a demonstrator vehicle so the mileage will differ to what is advertised so please ask for mileage when enquiring. The Jazz is finished in lovely Premium Sunlight White metallic paint and has black cloth interior. Some of the main features of this car include front & rear parking sensors, magic seats, lane keep assist, sign post recognition, cruise control with speed limiter and much much more. Car comes with the remaining months of Honda Approved warranty with no claim limits and breakdown assistance with the AA giving you complete piece of mind. In addition to all this the car also comes with a 5 year service plan saving approximately £1500 is maintenance costs. Nationwide delivery can be arranged. Click on (startingroup co uk) for further used cars. Book your test drive today or location depending we could visit you. For further information please call 01905 423322. This vehicle cannot be sold until December 2023. Ref- WFA , Black Cloth interior, Metallic Sunlight White, Startin of Worcester - 01905 423322 - where peace of mind comes as standard, £21,990"

1 maja 2023
Opinia niezależna
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Odpowiedź od Startin Group

Dear JH,
Thank you for taking the time to leave us a review. Sorry this is not the way we work and we are looking into this for you and have now involved the General Manager. Could you please get in touch with us on: 01905 423322, so we can further assist you and help resolve this issue.
Kind regards the Startin Group team

Oceniono na 2 z 5

The Service department let me down this…

The Service department let me down this time.they phoned me 2 days after at home,and I said I did not want to comment as I will put it on the survey, which I did not receive, I was told about the tyres but not the brakes i was told it would be done by 10am not 11`15 no one informed about brakes all we from the girl was about courtesy car for someone else, and we was 1st customer the other 2 people said they felt guilty we was still there waiting that’s why it’s 2 stars STARTIN Worcester Peugeot

19 kwietnia 2023
Opinia niezależna
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Odpowiedź od Startin Group

Dear Wayne, Thank you for taking the time to leave us a review. Sorry this is not the way we work and we are looking into this for you. We have now involved the Dealer Principle who should be in contact with you asap. Kind regards, the Startin Group team.

Oceniono na 3 z 5

A response from Startin and sorted out

A response from Startin has sorted out my complaint.
If you can get to the right person ,this helps.
It appears that Startin have no record of any agreement or conversation about a warranty/service extension and the person who I agreed this has since left the company.The overcharge error has been reimbursed to me which is all I wanted in the first place.
Now I have the facts then my star rating has increased to reflect a different Startin to the one I dealt with in 2020, and new staff. just to add, they did service my Dacia in 2021.
The vehicle, a Dacia Duster SUV petrol150 Tce Prestige has been extremely reliable, being a Renault engine the power is amazing, very smooth and comfortable, and at an extremely competitive price. Hope the dealership ups their game to match what is a good car.

25 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Dal a great customer sales advisor

Dal a great customer sales advisor, only caring for the client and their needs.
Came in to look and test drive it, ended up doing part ex and came home with the new car the same day thanks to the financing director , Richard .
Very polite and caring staff .
Took a while and was able to have good banter with Fenton and Dal.
Access to free hot drinks machine and were offered very regularly.
Thank you Dal for helping us get our car sorted , 10/10 would recommend especially Dal !

6 kwietnia 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good morning Elizabeth,
Thank you for your 5-Star review for our dealership and for noting the service that the team provided. If we can help you with anything else please don't hesitate to contact us.
Wishing you many happy miles to come in your new car! :)
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Consistently great customer service!

Just bought my 3rd Suzuki from the Startin Worcester showroom. As usual, fantastic customer service from the sales team. Ross Jack did a brilliant job of organising a great deal for me and arranging everything so efficiently. Great customer service from start to end, and I felt I was treated like a valued customer. Thanks also to Josh Jones. A great team!!

30 marca 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good morning Nicky,
Thank you for your 5-Star review for our Suzuki dealership and for noting the service that the team provided. If we can help you with anything else please don't hesitate to contact us.
Wishing you many happy miles to come in your new car! :)
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Quick resolution and great customer service.

I brought my 3008 4 years ago from Startin and recently had an issue with the engine management. I took it in at 16:30 and Zack got it looked at straight away, the chief technician even stayed late to look at it. Within a hour all was diagnosed and fixed, a loose connection being the issue. I have to say I was absolutely astounded by the level and quality of customer service. Hats off to all involved.

6 marca 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good Morning Jon,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided by Zach and the team.
We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Brilliant experience

Brilliant service, friendly staff. Really went out of their way to get the deal I wanted. Seb,Adam and Mike totally experienced in what they do .10 out of 10 .A* rating will definitely recommend this dealer

12 lutego 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good Morning Paul,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided.
We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

My 3008 was in for a technical repair.

My 3008 was in for a technical repair.
From start to finish the service was exemplary. Will stallard in Peugeot service was outstanding in his attitude and knowledge of the issue.
I will definitely use them in future for both sales and servicing. And highly recommend them

14 lutego 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good Morning Steve,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided.
We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Brilliant people!

Startin Vauxhall Redditch - I would definitely recommend these guys. The service we received from Fenton Kenny was amazing and so was the car. Thank you so much!

Darren. B

9 stycznia 2023
Opinia niezależna
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Odpowiedź od Startin Group

Good Morning Darren,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided by Fenton, who is a true asset to our team. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Richard Newbold is a credit to Startin

Richard Newbold is a credit to this business, our family have been purchasing vehicles through Richard for years and when he moved to manage Startin we knew that we could expect the same level of impeccable service as we've experienced with him previously elsewhere. Richards high expectations clearly transfer to his staff, the Peugeot team handled the part ex and subsequent purchase of our vehicle flawlessly, along with the following service and MOT we had recently, we look forward to returning again in the future!

6 stycznia 2022
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening J,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Five stars for Startin Suzuki in Worcester

I have just purchased my car from Startin Suzuki in Worcester. I can honestly say this has been such a pleasure dealing with this garage. Special thanks to Stephen Fletcher for his friendly, honest and professional service. These guys went above the call of duty by not only delivering my new vehicle but road taxing it for me too. Thank you so much, it has been a real pleasure dealing with your garage.

11 października 2022
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening Helen,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Suzuki Worcester

Suzuki Worcester. Absolutely brilliant. Steve and Josh went more than the extra mile to organise our new Mobality car. Amazing!

30 września 2022
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening Yvonne,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Startin Renault

Startin Renault - I was so pleased with the support and genuine care from this dealership. They helped me feel in control and looked out for my best interests. Mike went above and beyond for me every step of the way. Thankyou!

26 lipca 2022
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening Hannah,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Great company

Great company, great staff.

10 lipca 2022
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening Joshua,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 5 z 5

Great service by Danny

Great service by Danny. Attentive and not pushy and very knowledgeable.

13 grudnia 2021
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening W,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
The Startin Group Team

Oceniono na 4 z 5

Kia Startin, Redditch

Kia Startin, Redditch. Excellent service when buying my new Ceed. Thank you to Melvin for making it a painless experience.

31 lipca 2021
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening Guy,
hank you so much for taking the time to leave us a review. We strive for 5 so if there is any feedback you can give us to make your experience a 5-star one please let us know. If you ever need anything we are always here to help.
Kindest regards,
The Startin Group Team

Oceniono na 5 z 5

Amazing service from Danny & Dan

Amazing service from Danny & Dan. Easy to deal with. They make car buying a pleasure.

Startin Suzuki, Redditch

23 lutego 2021
Opinia niezależna
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Odpowiedź od Startin Group

Good Evening Ryan,
Thank you for taking time out of your day to write this wonderful 5 STAR review about our dealership, and the service provided. We really appreciate your feedback and we look forward to seeing you again in the future.
Kind regards,
Startin Group Team

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