This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... Zobacz więcej
Reakcja na opinię
Avoid insuring your pets with Spot on, on 2 separate occasions of my pet having procedures done at the vet’s costing near on £2000 they refused to pay out, I contended the decision but they stood f... Zobacz więcej
Reakcja na opinię
Made everything easy when our dog was taken ill. They handled his passing with empathy, sent a letter of condolence and communicated with the vet quickly to get everything sorted.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Dane kontaktowe
100 Bishopsgate, EC2N 4AG, London, Zjednoczone Królestwo
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Doskonała
986 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Cheaper to go on comparison sites and…
Cheaper to go on comparison sites and redo than the price they give.
when i had to claim on the dental plan they tried everything to not pay out.
however they are quick at responding to emails which is a big plus point.
improvement to be made - offer the existing customer the best price first time.
24 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi there,
Your renewal price would match a new quote, provided all pet details remain the same, with the added benefit of continuous cover from your original policy start date, If you are quoting with different pet details, you will get a different quote than your renewal documents.
If you would like to discuss this further then please contact our Customer Success Team who would be happy to help at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
So far we have no complaints
So far we have no complaints. Spot on have paid up on every claim we have made.
Of course like all insurance companies, read the small print before committing, as we didn’t insure for drugs or think about the excess. Our mistake, not theirs🫣
13 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Alan,
Thanks for taking the time to leave a review. We’re really pleased to hear we’ve paid your claims promptly and that, overall, you’ve had a positive experience with us.
We also appreciate you highlighting how important it is to read through the cover details before taking out a policy. We offer bespoke policies, and our boosters can be added at any time, so customers can tailor their cover to suit their needs. We always aim to keep things clear and straightforward.
The Spot On Pet Insurance Team.
Odpowiedź od Spot On Pet Insurance
Hi Amanda,
Thanks for your review. We’re so pleased to hear you found the claim process easy and the payment fast. Our team works hard to deliver a speedy claims turnaround and make things as straightforward as possible when you need us. We really appreciate you taking the time to share your experience.
The Spot On Pet Insurance Team.
Would recommend
A very simple process to claim and a very quick decision was made regarding payout directly to the vets. Would definitely recommend spot on. Thank you
19 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Mary,
Thanks so much for your lovely review. We’re really pleased to hear you found the claims process simple, with a quick decision made and payment sent directly to your vets. Our team works hard to deliver a speedy claims turnaround, so it’s great to know that came through in your experience. We really appreciate your recommendation and your support.
The Spot On Pet Insurance Team.
Odpowiedź od Spot On Pet Insurance
Hi Victoria,
Thanks so much for your kind review. We’re really pleased to hear you found our team helpful and efficient, that’s exactly the service we aim to provide. We really appreciate you taking the time to share your experience and for choosing Spot On Pet Insurance.
The Spot On Pet Insurance Team.
Fabulous fast service
6 marca 2026
Odpowiedź od Spot On Pet Insurance
Thank you for your review Sharon, we aim to assess claims within a week currently, once all relevant information is received, making sure our customers are not out of pocket for too long! 🤩
Excellent
Quick process, concise information, easy to do for 4 cats and of course reasonably priced.
13 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Mrs. Marriott, thank you so much for your feedback and welcome to Spot On! 🐾
we have been with spot on now 3 years…
we have been with spot on now 3 years with our french bulldog and can't fault the service and honesty you get from spot on. just had to have our boy sorted and again spot on paid out fast.
Would i recommend SPOT ON to anyone, Yes I would as if you love your pet then get them covered with them a company you can trust.
6 marca 2026
Odpowiedź od Spot On Pet Insurance
Thank you for your review Wayne, we are very proud of our speedy claims process and our agents are always happy to help! 🐾
Odpowiedź od Spot On Pet Insurance
Hi Leon,
Thank you for your review! We’re really pleased to hear that you found our claims process helpful and friendly.
We know that making a claim can sometimes feel stressful, so it’s great to know our team helped make things a little easier for you. That’s exactly the experience we aim to provide.
The Spot On Pet Insurance Team.
Everything was made easy for me at this…
Everything was made easy for me at this upsetting times
5 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Suzanne,
Thank you for taking the time to leave such a kind review. We’re really glad to hear that our team could make things a little easier for you during what sounds like a difficult time.
Supporting our customers when they need us most is incredibly important to us.
Thanks again for taking the time to share your experience.
The Spot On Pet Insurance Team.
prompt service with claims
I have always received a prompt service when claiming and received back exactly as my policy.
12 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Vicky,
Thank you for your kind feedback! We’re really pleased to hear that you’ve consistently received prompt service when making a claim.
It’s great to know the process has worked smoothly for you and that your claims have been settled in line with your policy. We always aim to keep things clear, fair, and efficient.
Thanks again for taking the time to share your experience.
The Spot On Pet Insurance Team.
Quick and Easy to do.
I just filled in the claim forms, sent them to spot on, They then got in touch with my vets to confirm everything. SPOT ON kepted me updated with emails along the way and the moneys owned were put into my bank account within a couple of weeks.
3 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Tina,
Thank you for taking the time to share your experience! We’re really pleased to hear that you found the claims process quick and easy.
It’s great to know the team kept you updated along the way and that everything was sorted smoothly with your vet. We always aim to make claiming as straightforward as possible, so you can focus on your pet while we handle the rest.
Thanks again for your kind feedback and for choosing Spot On.
The Spot On Pet Insurance Team.
Rang back in under 10 mins
10 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Trisha,
Thanks for taking the time to leave a review. We’re really pleased to hear our team got back to you so quickly, when you’re calling about your pet, getting a prompt response matters.
Our call-back service is designed to make things easy: you choose a time that suits you, we will already have your policy open when we call, and you speak to a real person straight away. It’s a simple system that works and we’ve never missed a call-back request.
Thanks again for the feedback, and we’re always here if you need us.
The Spot On Pet Insurance Team.
Staff are helpful and empathetic
Staff are helpful and empathetic. I was in a ‘dark place’ regarding my cat but it all worked out, not least to Spot On.
3 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Victoria,
Thank you for your kind words. We’re really glad our team could support you during such a difficult time, hearing that you felt our staff were helpful and empathetic means a lot to us.
Moments like these can be incredibly tough, so we’re relieved things worked out for you and your cat in the end. Wishing you both all the very best going forward.
The Spot On Pet Insurance Team.
Always very quick response and easy to…
Always very quick response and easy to use the website
27 lutego 2026
Odpowiedź od Spot On Pet Insurance
Hi Sian,
Thank you for taking the time to share your experience! We’re really pleased to hear that you found the claims journey quick and that the website was easy to use. That’s exactly what we aim for, making it simple and stress-free to manage your policy and submit claims online.
The Spot On Pet Insurance Team.
Great to deal with.
This company is brilliant. No hassle, no lengthy forms. Their responses are quick, friendly and above all - from a human ! Highly recommended.
5 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi there,
Thank you for the lovely feedback! We’re really pleased to hear you found Spot On great to deal with.
Keeping things simple, quick and genuinely helpful is exactly what we aim for. We really appreciate your recommendation and are always here if you ever need us.
The Spot On Pet Insurance Team.
Swift and painless dealt with…
Swift and painless dealt with exceptionally and with feeling
5 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Dawn,
Thank you for your review. We’re really pleased to hear your experience with Spot On was swift and painless, and that our team handled everything with care.
We know making a claim can be a stressful time, so it means a lot to hear that the process felt straightforward and supportive for you. If you ever need anything in the future, our team will always be here to help.
The Spot On Pet Insurance Team.
Deal with claims fairly quickly though…
Deal with claims fairly quickly though you have to set the claims up yourself rather than the vet doing this. If you use different vets, then you need to create multiple claims. There are many exceptions and if you need to find the cause of an illness, then the cover is severely limited.
3 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi Gary,
Thank you for taking the time to share your feedback.
We’re pleased to hear you’ve found our claims process fairly quick, that’s always our goal. Our online portal is designed to give customers full visibility and control.
All claims are assessed in line with our policy wording.
If you’d like us to look at anything in more detail or need any further information regarding your claim, please email claims@spotonpetinsurance.co.uk and we’ll gladly help.
The Spot On Pet Insurance Team.
Sorted quickly without fuss
3 marca 2026
Odpowiedź od Spot On Pet Insurance
Hi David,
Thank you for your lovely feedback!
We’re really pleased to hear your issue was sorted quickly and without any fuss, that’s exactly the experience we aim to deliver. Pet insurance should be simple, clear, and stress-free, especially when you need us most.
We truly appreciate you taking the time to share this.
The Spot On Pet Insurance Team.
Awful Customer service
Awful Customer service, they literally cancelled my policy, as I didn’t change my Bank details intime two days they gave me
23 lutego 2026
Odpowiedź od Spot On Pet Insurance
Hi John,
Thank you for your review, we really appreciate your feedback.
Unfortunately, once a Direct Debit has been cancelled at the bank, we’re unable to reinstate it.
However, as soon as we’re notified of a cancelled Direct Debit, we email our customers straight away asking them to update their bank details to prevent the policy from being cancelled. We provide a 3–5 day window to allow time for this before the policy automatically cancels.
If you would like to discuss this further, please contact us via info@spotonpetinsurance.co.uk
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.