This is by far the best Pet insurance company we have dealt with. Lost my beloved Westie of 15 years last week and canceling the policy/direct debit etc was done quickly and efficiently. Our dog was o... Zobacz więcej
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Great customer service. I lost my cat recently, I messaged the customer service team and they replied straight away. They sent their condolences and refunded the last payment that had left the day bef... Zobacz więcej
Avoid insuring your pets with Spot on, on 2 separate occasions of my pet having procedures done at the vet’s costing near on £2000 they refused to pay out, I contended the decision but they stood f... Zobacz więcej
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Once again Spot On proved to be a most efficient and reliable pet insurance company, a simple claim form to fill in and my claim for my dog's vetinerary treatment was paid and in my bank account withi... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Fast, reliable and value for money. We are pet insurance specialists, backed by years of expertise and powered by innovative technology.
Dane kontaktowe
100 Bishopsgate, EC2N 4AG, London, Zjednoczone Królestwo
- info@spotonpetinsurance.co.uk
- spotonpetinsurance.co.uk
4,5
Doskonała
989 recenzji
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Odpowiedź od Spot On Pet Insurance
Hi Kate,
Thanks so much for the great feedback! We're thrilled to hear you've found our claims process quick, reliable, and professional, that’s exactly what we aim for. Making things simple and stress-free for pet parents is what we're all about.
Best wishes,
The Spot On Pet Insurance Team.
Simple online claims and fast response
Simple online claims and fast response. Would recommend.
22 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Linda,
Thanks for the great feedback! We're so glad the online claims process was simple and speedy, exactly what we aim for. Really appreciate the recommendation!
The Spot On Pet Insurance Team
We Have used our insurance a few times…
We Have used our insurance a few times recently as our cat was diagnosed with heart failure . They have paid out for nearly all treatments and scans etc . Cant fault them . Our bill was thousands and It was a huge relief knowing That spot on had us covered . My only small gripe is that Dental isn't covered and is an add on which I would definitely add to my next pet.
20 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Mitchell,
We’re so sorry to hear about your cat’s diagnosis, that’s never easy. We're really glad we could be there to help take the pressure off during such a tough time, and that our cover gave you the support you needed when it mattered most.
You’ve made a great point about dental cover. Just to clarify: our core policy does include cover for dental treatment due to accident and injury. For illnesses affecting the teeth or gums, we offer the Dental Booster add-on, which can be added on at any time, pre or post purchase.
Wishing your cat all the comfort and care they deserve.
The Spot On Pet Insurance Team
Odpowiedź od Spot On Pet Insurance
Hi there,
Thanks for the feedback! We're glad you found it easy to set up and that the cover stood out to you. We're here to make things simple from the start and when the time comes, we’re confident you'll see just how solid our support really is.
Appreciate you choosing Spot On!
The Spot On Pet Insurance Team
They reply quickly
They reply quickly, and once they have all the information about your pet, they process the claim promptly.
16 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi there,
Thanks for the great feedback! We know speed matters, especially when your pet needs care so we’re glad to hear our quick responses and prompt claims process made things easier for you. Once we’ve got everything we need, we’re all about getting things sorted fast.
Appreciate you being with us!
The Spot On Pet Insurance Team
Unfortunately my cat is now on…
Unfortunately my cat is now on palliative care and making a claim was easy which made life a little easier. Made a few claims and every time spot in paid out pretty quick.
15 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Susan,
We’re truly sorry to hear about your cat’s condition, that can’t be easy, and our thoughts are with you both. We're really glad to know the claims process has helped lighten the load during such a tough time. Making things fast and simple is exactly what we’re here for, especially when it matters most.
If there’s anything else we can do to support you, please don’t hesitate to reach out.
The Spot On Pet Insurance Team
Very disappointed, check the small print!!
Please with their prompt response to my claim,but everyone check the small print!! I pay just over £35 a month & im not covered 4 medication *apparently this is an extra add on the policy) if your dog is going to the vets & needs medical care which then results in a claim 99% of these animals would need medication at home to continue the getting better process. I was also not covered for hospital admission & blood samples, again if a dog is poorly this would be needed at the vets, but spot on doesn't cover it on my insurance 😤
8 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Claire,
Thank you for your feedback. Our Boosters were designed to offer a more bespoke policy which is tailored to each pet’s individual needs. This is clearly signposted at the time of purchase and renewal and can be added on or removed at any time throughout your policy period.
I can see the blood sample was covered by your policy but capped. Unlike many other providers we only have 3 caps which are essential to protect against unpredictable or inflated charges.
Hospitalisation is covered by your policy, admission fees are not as these are additional admin fees charged by your vets and is not treatment for your pet.
If you would like to discuss the breakdown of your claim please contact us at claims@spotonpetinsurance.co.uk who would be happy to help.
The Spot On Pet Insurance Team.
Odpowiedź od Spot On Pet Insurance
Hi Linda,
Thanks so much for your feedback! We’re delighted to hear you found our cover competitively priced and easy to set up, we’ve designed it to be simple from the start. Welcome to Spot On!
The Spot On Pet Insurance Team
Odpowiedź od Spot On Pet Insurance
Hi Kath,
Thank you for your lovely review! We’re so pleased to hear you found our claims service prompt and efficient, that’s exactly what we aim for. If you ever need us again, we’ll be here to help.
The Spot On Pet Insurance Team
Amazing Customer Service
The customer service agent was superb, I was asked by the vet to clarify if the expensive treatment my dog requires is covered by Spot On.
I emailed the customer service representative requesting a phone call and within a couple of minutes I was talking to a very reassuring team member.
He was very sympathetic to our situation and confirmed that we would be covered by our insurance policy.
His telephone manner, sympathy and advice were exceptional, very reassuring in a time great stress.
13 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Matt,
Thank you so much for your kind words, we're thrilled to hear that our customer service team could support you during such a stressful time. We understand how worrying it can be when your dog needs treatment, and we're glad our team member could provide the reassurance you needed, quickly and compassionately.
We’ll make sure your feedback is passed on, it means a lot to us to know we made a difference when it mattered most.
Wishing your pup a smooth and speedy recovery.
The Spot On Pet Insurance Team
really easy and clear pricing
11 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Clare, thank you for your review and welcome to Spot On! 🐾
Really simple to use and quick…
Really simple to use and quick response.
I asked to pay vet directly and money was transferred within a week of raising the claim.
8 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Chris,
Thanks for the fantastic review! We’re so glad to hear the process was simple and that we could pay your vet directly, fast and stress-free is exactly how we want claims to feel. Really appreciate you sharing your experience!
The Spot On Pet Insurance Team
Quick and simple process
Quick and simple process and speedy response. No unexpected obstacles or deductions from claim.
8 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi there,
Thanks so much for the great feedback! We’re thrilled to hear the claims process was quick, simple, and exactly as expected, no surprises, just support when you needed it. That’s exactly what we aim for.
We really appreciate you taking the time to share your experience!
The Spot On Pet Insurance Team
Always helpful and easy to claim
6 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Lydia,
Thanks so much for your kind words! We’re all about making pet insurance as fast, simple, and stress-free as possible, so we're thrilled to hear you've found our team helpful and the claims process easy. That’s exactly how it should be.
Give your pet a cuddle from us!
The Spot On Pet Insurance Team
I have renewed my policy for the second…
I have renewed my policy for the second year.
Great customer service!..emails responded to quickly.
Unfortunately I had a couple of claim last year and payment was made with 2 weeks or less.
Great Company and I’m happy to renew this year.
5 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Mary,
Thanks so much for choosing to renew with us for another year, we’re thrilled to have you and your pet as part of the Spot On family! 🐾
We’re really glad to hear our team could support you quickly and clearly when you needed us most. Fast claims and responsive customer service are top priorities for us, so it’s great to know we delivered for you.
Here’s to a happy, healthy year ahead, but if you ever need us, you know we’ll be here.
The Spot On Pet Insurance Team
Very speedy response to my email…
Very speedy response to my email enquiry within half an hour, managed by email with no follow up necessary
5 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Jennifer,
Thanks so much for your kind feedback. We’re really glad to hear that our team was able to get back to you within half an hour and resolve everything swiftly by email, that’s exactly the fast, no-nonsense service we aim for at Spot On.
If you ever have more questions or need support, feel free to reach us anytime at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
Poorly Cat
The website isn't easy to use when wanting the vet paid directly. When I took the policy out I missed the part which said If I wanted medication covered i had to pay extra, that wasn't very clear either. To top it off when my cat had to be put to sleep they didnt cover the cremation either.
2 stycznia 2026
Odpowiedź od Spot On Pet Insurance
Hi Peter,
Thanks for sharing your feedback and we're truly sorry to hear about the loss of your cat. Losing a pet is never easy, and we’re thinking of you during this difficult time.
We also appreciate your comments around the claims process and cover details. If you’d like the vet to be paid directly, you just need to tick the 'Pay the vet directly' option on the claims form.
Regarding medication and cremation cover: take-home medication is covered under our optional Health Booster, which can be added to your policy at any time. Cremation costs, however, are not covered under our policy wording, this is in line with most pet insurance providers.
If there's anything you’d like to discuss or need help with, please don’t hesitate to get in touch at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team.
Great insurance
Great insurance sorted things out straight away and easy to deal with
30 grudnia 2025
Odpowiedź od Spot On Pet Insurance
Hi there,
Thanks a ton for the great review! We’re so glad to hear everything was sorted quickly and that you found us easy to deal with, that’s exactly what we aim for. Fast, straightforward support is what Spot On is all about.
If you ever need us again, we’re just an email away at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team
Currently have a policy very easy to…
Currently have a policy very easy to add another pet
30 grudnia 2025
Odpowiedź od Spot On Pet Insurance
Hi Stephen,
Thanks so much for the great feedback! We’re thrilled to hear that adding another pet to your policy was a breeze, that’s exactly how we designed it. Making pet insurance fast, simple, and reliable for busy pet parents like you is what we’re all about.
If there’s ever anything else you need, just give us a shout at info@spotonpetinsurance.co.uk.
The Spot On Pet Insurance Team
Claim for medical tests.
Spot on were very quick in sorting out my claim. It was easy & straight forward to arrange, just had to give my veterinary practice details & Spot on contacted them direct . They also cancelled the policy on my behalf after the loss of my beloved boy Othello.
16 grudnia 2025
Odpowiedź od Spot On Pet Insurance
Hi Karen,
Thank you for taking the time to share your experience, and we’re so sorry for the loss of your beloved boy, Othello.
We’re really glad to hear the claims process for the medical tests was quick and straightforward, and that we could liaise directly with your veterinary practice to make things easier during what we know can be a very difficult time. Helping to take care of the policy cancellation for you is the least we could do, and we’re pleased we were able to support you with that too.
Thank you again for trusting Spot On. Our thoughts are very much with you.
The Spot On Pet Insurance Team
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