Dopo aver ordinato una bottiglia di Gin mi sono accorto che avevo sbagliato l’ordine, ho chiamato il negozio ed una ragazza molto gentile mi ha fatto il cambio dell’ordine con piccolo sconto!! Graziee... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
2-7 working days turned into over a month for delivery. Poor to zero communication and failed tracking. Bottles arrived with damaged boxes. Phone number in the UK doesn't work. Items are being shipped... Zobacz więcej
made a second order for my boyfriend because he also could not get enough of the good value and decided he wanted some drinks. once again second order was incredibly well packaged and all bottles arri... Zobacz więcej
My wife ordered some wine on their website more than a week back but has not received anything yet. After all attempts to contact them failed, I decided to visit them at their given address ‘Kemp Hou... Zobacz więcej
Informacje dotyczące firmy
- Sklep z alkoholem
- Dostawca napojów alkoholowych
- Dostawca i producent napojów
- Sklep z winem
- Dystrybutor i importer win
Napisane przez firmę
Welcome to the treasure trove of rare spirits and fine wines from all over the world.
Dane kontaktowe
KEMP HOUSE 160 CITY ROAD, EC1V2NX , London, Zjednoczone Królestwo
- 020 4571 8795
- info@spirits24.co.uk
- spirits24.co.uk
4,0
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Expensive, slow and rubbish packaging
I paid £25 P&P for a 2-7 day delivery that took over 2 weeks to arrive, packaging was useless (bearing in mind one bottle of whiskey was over £150) and it's amazing that the two bottles arrived unscathed. DPD then just left them at my front door rather than doing as requested - all in all I would not use Spirits24 again
6 grudnia 2023
Opinia niezależna
Shocking!
If you could zero stars then that’s what I would have given - shocking experiance with receiving my goods - took nearly a month to be delivered. Despite me chasing and emailing back and forth - was told 2-7 days and it eventually took 23 days to arrive by which time the gift I purchased for my brother now has to be shipped onward to NZ!!!
5 grudnia 2023
Opinia niezależna
Would use again
Would use again
Before I ordered I read reviews and it seems it is quite common for item to take slightly longer than stated to be delivered, Mine also took a bit longer so be aware.
Customer services very quick to answer.
Item was well wrapped,
Thank you
1 grudnia 2023
Was told delivery would be 2-7 days and…
Was told delivery would be 2-7 days and turned up two and half weeks later. Ignored the emails and eventually to replied to the second email. Ignore certain questions in the emails they don’t want to answer and have interest wanting to collect the item which I had to purchase from elsewhere as it took so long to arrive. Plus charged £25 for the slow delivery!!!
14 listopada 2023
Shipping time exceedingly longer than…
Shipping time exceedingly longer than promised, 2 bottles cancelled. Paid a flat shipping fee for not what I wanted.
20 listopada 2023
Great experience ordering unicum
The good:
So I first found this site from a group online. After looking it up I was a bit skeptical because there were some bad reviews. But I was desperate to get some authentic unicum, as you can’t purchase it in the US. So I decided to purchase some bottles & paid extra for fast FedEx shipping! My bottles arrived in under a week, nothing was damaged and all the bottles were the correct size.
The bad: I thought the site was based in the UK, but tracking & package originated from Slovenia. Their site said shipping was FedEx, but from the start my tracking was for DHL. Neither is a big deal as my order was speedy & accurate. Perhaps I don’t understand since it’s based in another country. The packaging was also a bit light and I was shocked that it kept my bottles secure, but I know international shipping is expensive & you have to cut on weight. But again nothing broke so it worked!
In the end I’m very happy! I’ve never written a review on trustpilot but I had to for this site. I’ll definitely be ordering again.
24 listopada 2023
Opinia niezależna
Odpowiedź od Spirits24
Dear Ryan,
Thank you so much for taking the time to share your experience with us! We appreciate your detailed feedback.
Regarding the shipping and tracking details, we apologize for any confusion. We strive to provide accurate information, and your feedback helps us improve.
We're delighted that you're happy with your purchase, and we look forward to serving you again in the future. Cheers to enjoying your Unicum, and thank you for choosing us!
Best regards,
Spirits24
Scammers.
Scammers.
Paid for an order over a week ago. No order confirmation received, and obviously no deliver.
Be aware.
17 listopada 2023
Opinia niezależna
Extreamly high price on Jägermeister
Extreamly high price on Jägermeister, long delivery time!
17 października 2023
Odpowiedź od Spirits24
Dear Peter,
Thank you for taking the time to share your thoughts with us. We genuinely appreciate all feedback as it helps us improve our services. I'm sorry to hear about your experience, and I'd like to address your concerns.
Regarding the price of Jägermeister, I understand that it might seem high, and I want to assure you that we continuously review our pricing to remain competitive.
As for the extended delivery time, I apologize for any inconvenience caused. Shipping durations can vary based on several factors, including the destination and any unforeseen circumstances during transit. We are actively working to streamline our delivery process to ensure a more efficient service in the future.
Thank you for your understanding and for bringing these matters to our attention.
Best regards,
Spirits24
Almost perfect
Everything went great, except for a delay in feedback. Except for an automated order confirmation email, I didn't receive any notice until 5 days after I had placed my order.
12 października 2023
Odpowiedź od Spirits24
Dear Pim,
Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the delay in providing updates on your order.
We understand the importance of timely communication, and we regret that there was a lapse in our usual feedback process. Your experience is valuable to us, and we will certainly address this issue to ensure it doesn't happen in the future.
Many thanks,
Spirits24
Recieved the package in a short time…
Recieved the package in a short time and very good service.
12 października 2023
Odpowiedź od Spirits24
Dear Aziz,
Thank you so much for taking the time to share your experience! We are delighted to hear that you received your package promptly and that our service met your expectations.
We appreciate your support and look forward to serving you again in the future. Cheers to more positive experiences with us!
Best regards,
Spirits24
Dårlig kunde service svare ikke på…
Dårlig kunde service svare ikke på telefon og e-mail. Deres forsendelse kom først efter 3uger.
12 października 2023
Odpowiedź od Spirits24
Kære Rasmus,
Hjertelig tak for din tilbagemelding. Vi sætter stor pris på din forståelse og tålmodighed.
Vi modtog din ordre den 12. oktober 2023, og din pakke blev endeligt leveret den 20. oktober 2023. Normalt tager vores behandlingsproces 1-3 dage, og den endelige levering tager yderligere 3-5 dage. Desværre opstod der i dette tilfælde forsinkelser, og det beklager vi dybt.
Vores team bestræber sig altid på at sende ordrer så hurtigt som muligt. Dog opstod der udfordringer i forbindelse med logistikken mellem vores lagre, hvilket resulterede i den forlængede leveringstid. Vi beklager oprigtigt for den ekstra ventetid, du har oplevet.
Vi sætter pris på din forståelse, og vi er dedikerede til at forbedre vores processer for at undgå lignende situationer i fremtiden. Hvis der er yderligere spørgsmål eller noget, vi kan hjælpe dig med, er du velkommen til at kontakte os.
Mange tak!
Venlig hilsen,
Spirits24
Odpowiedź od Spirits24
Dear Peter,
Your feedback is incredibly valuable to us, and it motivates us to continue delivering top-notch service. If there's anything specific you loved about your experience or if there are areas where we can further improve, please don't hesitate to let us know.
Many thanks
Odpowiedź od Spirits24
Dear Joakim,
Thank you so much for taking the time to share your kind words about our products and services. We are thrilled to hear that you found excellent value in our offerings and that our service met your expectations.
Warm regards!
Odpowiedź od Spirits24
Dear Katie,
Thank you for your positive feedback! We're thrilled to hear that you found our prices reasonable and that our shipping was fast. Customer satisfaction is our top priority, and we're delighted that we could meet your expectations.
Best regards,
Spirits24
Ging alles gut
Ging alles gut. Posten, der nicht lieferbar war wurde gleich von der Kartenzahlung abhezogen.
24 października 2023
Odpowiedź od Spirits24
Liebe Nils,
Vielen herzlichen Dank für Ihr positives Feedback! Es freut uns sehr zu hören, dass alles gut gelaufen ist und Sie mit unserem Service zufrieden waren. Wir legen großen Wert darauf, unseren Kunden ein reibungsloses Einkaufserlebnis zu bieten.
Es tut uns leid zu hören, dass ein Artikel nicht lieferbar war. Wir schätzen Ihr Verständnis und Ihre Unterstützung.
Herzliche Grüße,
Spirits24
Fast service!
Fast service!
Easy to find on the page.
Will soon order again for Christmas.
I recommend!
5 października 2023
Odpowiedź od Spirits24
Dear Calle,
Thank you so much for your kind words! We're thrilled to hear that you appreciated our fast service and found it easy to navigate our page. It's fantastic to know that you're considering ordering again for Christmas, and we look forward to serving you once more.
Warm regards,
Spirits24
Snabb leverans och billig peng...
4 października 2023
Odpowiedź od Spirits24
Kära Leif,
Tack så mycket för din positiva recension! Vi är glada att höra att du uppskattade vår snabba leverans och prisvärda service.
Vänliga hälsningar,
Spirits24
Werry werry Nice
18 października 2023
Thanks for good shopping and shipping.
27 września 2023
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