Disappointing and left unsupported
I reached out to Spectrum Life via WhatsApp today. The website I accessed it from promised support through WhatsApp which I thought was difficult as I cannot cope with phone calls due to a disability, yet when I reached out for text support, I asked for how I wanted support and they immediately pushed me to book a 30-minute call with a counsellor. I've chosen to reach out via this method because it's more accessible for me. They then claimed "it's not an ideal way to support you" even after I requested it as an alternative method due to a reasonable adjustment under the Equality Act. Very sad response from Spectrum Life.








