Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Zobacz więcej
Reakcja na opinię
The service engineer arrived on time and, as promised, called ahead to tell us that he was on his way. He did a thorough job of servicing our Zip tap and investigated a recurring "compressor overrun"... Zobacz więcej
Reakcja na opinię
Callum visited to service our Zip Hot/Cold unit, and correct a job which was not completed earlier, he carried out the work efficiently, and to a high standard. Many thanks Callum
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Dane kontaktowe
Norfolk, Zjednoczone Królestwo
- 0345 6 005 005
- specify.zipwater.co.uk
4,7
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Friendly professional engineer
7 kwietnia 2026
Odpowiedź od Zip Water UK
Good morning Hilary,
I hope you're well,
Thank you for this fantastic review!
I'm glad that our engineer Lewis delivered the friendly and professional service we aim to provide to our customers!
I will ensure this is passed back to him and his manager!
Kind regards,
Bradley
All completed as agreed and helpful…
All completed as agreed and helpful pleasant Service Engineer.
1 kwietnia 2026
Odpowiedź od Zip Water UK
Good afternoon Mr Connell,
I hope you're well,
Thank you for this great review!
I'm glad that we could complete the necessary work and the engineer did this while providing the helpful and pleasant service we aim to deliver!
Kind regards,
Bradley
excellent service
2 kwietnia 2026
Odpowiedź od Zip Water UK
Good afternoon Scott
Thank you for the fantastic review!
I'm very glad we provided you with an excellent level of service, and we will aim to keep this up!
Kind regards,
Bradley
Very good service as always.
31 marca 2026
Odpowiedź od Zip Water UK
Good morning Anon,
I hope you're well,
Thank you for this brilliant review!
I'm very proud that we have consistently delivered the quality of service we aim to provide out customers to you! We will aim to keep this up!
Kind regards,
Bradley
Great quick service
31 marca 2026
Odpowiedź od Zip Water UK
Good afternoon Anthea,
I hope you're well,
Thank you for this great review!
It's great to hear that we provided you with efficient and quality service we aim to deliver! We will aim to keep this up!
Kind regards,
Bradley
Odpowiedź od Zip Water UK
Good morning Arthur,
I hope you're well,
Thank you for leaving this fantastic review!
I'm glad that our engineer, Calum, was punctual and friendly, this is how we expect our team to behave! I will pass this onto him and his manager!
Kind regards,
Bradley
Diagnosed and solved our issue quickly
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Zip Water UK
Good morning Robert,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm glad to hear that we were able to diagnose and resolve the issue you were facing, and we hope to continue to deliver this level of service!
Kind regards,
Bradley
Efficient, reliable, knowlegable
Tony always does a thorough job and provides me with the necessary information on the cause of fault. Always lets me know when he will be arriving which is a big help.
31 marca 2026
Odpowiedź od Zip Water UK
Good morning Bonnie,
I hope you're well,
Thank you for this great review!
I'm glad to hear that Tony delivered the exceptional service that we aim to provide. I will ensure this is passed onto him and his manager!
Kind regards,
Bradley
Odpowiedź od Zip Water UK
Good morning Paul,
I hope you're well,
Thank you for taking the time to leave this brilliant review!
I'm glad that we could deliver the efficient service we aim to provide! We'll aim to keep this up in the future!
Kind regards,
Bradley
I rang for a engineer and he came
15 marca 2026
Odpowiedź od Zip Water UK
Good morning Rory,
I hope you're well,
Thank you for the great review!
I'm glad that your experience with us was straightforward and we got your product back up and running!
Kind regards,
Bradley
Staffroom water boiler
Very pleased with the service that we received and would highly recommend to others.
20 marca 2026
Odpowiedź od Zip Water UK
Good morning Barbara,
I hope you're well,
Thank you for this fantastic review!
We're very glad to hear that you're happy with our service, and hope to continue to keep up moving forwards!
Kind regards,
Bradley
Great Service
friendly, professional at every point, quick turn around from initial call to job complete.
well done
20 marca 2026
Odpowiedź od Zip Water UK
Good morning Adrian,
I hope you're well,
Thank you for taking the time to leave us this great review!
We always aim to provide a friendly and efficient level of service, and I'm glad this has been the case for you!
Kind regards,
Bradley
Odpowiedź od Zip Water UK
Good morning Da'Vanya,
I hope you're well,
Thank you for once again leaving us an outstanding review!
I'm very happy to see that we are still delivering on the excellent service we set out to provide, and will continue to strive towards this!
Kind regards,
Bradley
Odpowiedź od Zip Water UK
Good morning Neil,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that we were able to repair your product, and did so in a timely manner!
Kind regards,
Bradley
The operative was fast and efficient
The operative was fast and efficient, does a fast and professional job.
12 marca 2026
Odpowiedź od Zip Water UK
Good morning Sheryl,
I hope you're well,
Thank you for taking the time to leave us this fantastic review!
I'm glad that our engineer could provide the level of service that we aim to deliver!
We will aim to maintain this moving forwards!
Kind regards,
Bradley
Great quick service.
11 marca 2026
Odpowiedź od Zip Water UK
Good morning Rachel,
I hope you're well,
Thank you for leaving us this great review!
I'm glad that we could provide you with the efficient and quality service we aim to achieve. We will aim to keep this up!
Kind regards,
Bradley
As Far as I am aware everything went…
As Far as I am aware everything went well I was advised well in advance of the service taking place, we had a Suffolk Cricket meeting taking place at the time and the engineer was able to service the heater with no problems
11 marca 2026
Odpowiedź od Zip Water UK
Good morning David,
I hope you're well,
Thank you for taking the time to leave us this review!
From the comments you've left, it sounds like you had a very positive experience with us and our service engineer, however the rating given does not reflect this. I wondered if there was anything about your experience that would have led you to give us the 1 star rating you have?
Kind regards,
Bradley
They keep you informed
They keep you informed throughout the booking process and the technician was friendly and knowledgeable.
10 marca 2026
Odpowiedź od Zip Water UK
Good morning Ian,
I hope you're well,
Thank you for this great review!
I'm glad that our communication is clear, and the engineer who attended was able to share his knowledge with you!
We will try to keep up this level of service!
Kind regards,
Bradley
Good service
17 marca 2026
Odpowiedź od Zip Water UK
Good morning Constantin,
I hope you're well,
Thank you for providing this fantastic feedback!
I'm glad that we are providing the good service we expect, and we will try to maintain this moving forwards!
Kind regards,
Bradley
I highly recommend Zip Water UK.
I highly recommend Zip Water UK.
The customer service is excellent and I get regular service reminders, which allows me to make appointments when convenient for me.
10 marca 2026
Odpowiedź od Zip Water UK
Good morning Elaine,
I hope you're well,
Thank you for taking the time to leave us this great review!
I'm glad that our customer service and communication are meeting the standards we would expect, and that you would recommend us based on these!
We will aim to keep up this level of service!
Kind regards,
Bradley
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.