South Coast Renewable Energy Recenzje 

45
Wynik TrustScore: 3.5 na 5

3,6

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Great Knowledge and advice, not afraid to tell you the bad from the good parts of a Solar/Battery system. Advice is impartial, if you are not sold on a particular set-up that they are offering af... Zobacz więcej

Oceniono na 3 z 5

We tried to contact the firm about work that needs doing on our roof. Their emails and websites didn't work, so we looked them up at Companies House. The company went into liquidation in Februar... Zobacz więcej

Oceniono na 4 z 5

The company did a very good job, however the scaffolders were misinformed and had to come back another day as I had a conservatory on the back of the house. All the panels were added to the roof and t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The service we received from Rhys in the office was excellent, no daft question was too much. The installation was expertly managed by Kieran, who knows a lot about all things Solar. We had a slight m... Zobacz więcej

Informacje dotyczące firmy

  1. Energia słoneczna

O South Coast Renewable Energy

Napisane przez firmę

| Committed To A Greener Future |
Supply and installation of Solar PV and Battery Storage systems across the South of England. Hundreds of happy customers all saving huge amounts on there utility bills. We are MCS, RECC and Trustmark certified. Our RECC certification means you get an insurance backed guarantee on your deposit.

Dane kontaktowe

3,6

Średnia

Wynik TrustScore: 3.5 na 5

45 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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3,6

Wszystkie recenzje

(45)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1

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Oceniono na 5 z 5

Solar, battery review

From start to finish south coast have been very professional to deal with. From initial sales team through to install team and customer services.
Installation was clean and went in without a hitch. Installed on time. Will definitely recommend.

20 grudnia 2023
Opinia niezależna
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Odpowiedź od South Coast Renewable Energy

Hello Mr Freeland. Thank you for your short and punchy review. I can't say they all go in without a hitch but yours was a very smooth install. The electrician asked us to thank you for the bottomless coffee. The promised software upgrade is being installed now.

Oceniono na 1 z 5

Poor service from initial survey

Poor service from initial survey, through installation, to still having a system which continues to malfunction.

2 stycznia 2024
Opinia niezależna
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Odpowiedź od South Coast Renewable Energy

Thanks for taking the time to leave a review Terry WHU - You had a Solar PV system successfully installed in early October. You then approached the company to purchase an additional battery for your system on the 24/10. It seems peculiar that you would purchase an additional product from the company if you had so much dissatisfaction from your original experience from survey, installation and initial contact. We understand you have a dissatisfaction with your battery set up following the additional battery installation, with generation being lower during the winter months we have provided manufacturers guidance of a requirement to fully charge your batteries at intermittent periods to ensure they remain in calibration - As advised this will not be an issue in the summer with higher generation - You have stated you are unwilling to do this. We have offered you a full refund for your additional battery and provided you written confirmation from the manufacturer that the rest of your system is working correctly. We will continue to provide any further advice required regards to the running of your system and will await your decision regards the additional battery.

Oceniono na 5 z 5

Good service from south coast renewable…

Good service from south coast renewable energy.
Rowan watts was the only person I would contact first apart from anyone else in the company.he was the guy to help from beginning to the end.hopefully after sale service will be good too!
Well done south coast renewable energy👏👏

9 października 2023
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Odpowiedź od South Coast Renewable Energy

Thank you Mr Lim. Rowan will get a big head but we will pass on your nice comments. The after sales will be excellent. Thank you for the recommendation to your neighbour as well.

Oceniono na 5 z 5

South Coast renewables did everything…

South Coast renewables did everything they weren't pushy sales wise they gave us a price and waited for us to contact. They let us know which day they were coming and the scaffolding was put up the day before. The team put up the system in the day were kind courteous and professional, great job

14 lipca 2023
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Odpowiedź od South Coast Renewable Energy

Thank you for this Mr Lund, especially as your installation was a fair few months back. We appreciate it immensely.

Oceniono na 4 z 5

Good knowledgeable team

Good knowledgeable team - easy to deal with and good after installation support - would highly recommend services

6 października 2023
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Odpowiedź od South Coast Renewable Energy

Thank you Mr Sommer, it was a pleasure having you as our customer.

Oceniono na 4 z 5

6 Months On a four star experience

Overall a good experience.

The solar industry is generally opaque with an awful lot of 'smoke and mirrors' making it very difficult to get an accurate feel for cost and pay back and South Coast Renewable Energy were an easy company to do business with, communicate well and are proactive in responding to questions with more openness than others. After 6 months of operation I'd predict a pay back period of about 7-8 years.

Like every other company they were overly optimistic about how many panels would fit on my roof, 15 vs 18. Once they were on the roof fitting was quick and efficient and the system was set to work and has performed without problem since.

There are three areas that were less than completely satisfactory: 1. Despite repeated reassurances that the inverter and battery would be completely silent one of them is not, having an irritating double knock at random times of day and night that can clearly be heard all over the house.
2. The cable runs were less than satisfactory. Those in the attic came detached - and in fairness were quickly refitted refitted without fuss. I have recovered over 150 cable clips from the gravel drive and, two punctures later, I'm still finding them - in my view that's sloppy workmanship.
3. One set of the panels is in a valley in the roof and I'm surprised to find that, from October to February they are substantially shaded by the opposite roof. That information may have been buried in the plethora of data that accompanied the proposal but I feel it should have been highlighted.

24 maja 2023
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Odpowiedź od South Coast Renewable Energy

Thank for taking the time to write this review Mr Forbes. It is balanced and fair. Were pleased your overall experience has been good. The cable clips on the drive has obviously been an annoyance. It is a shame you never let us know that this had happened as we would have sorted it out.

If you would like to discuss anything further about your installation please call us on 01489 357462.

Thank you again for the feedback.

Oceniono na 5 z 5

Excellent service from start to finish…

Excellent service from start to finish (and beyond!)
I had engaged with a number of solar/battery storage companies with the intention of just gathering some quotes. The responses varied wildly in content, price and quality. The biggest piece to me that stood out with South Coast was their understanding of my usage and needs tied together with my budget (which was actually fairly modest). They listened carefully and put forward a proposal that met my needs perfectly, and I decided to go ahead. The install time was as fast as it could be (had to wait for the DNO application as my system was over 3.6kW) and because South Coast have a 100% in-house team, the scaffolding was put up and taken down quickly, all answers (whether technical or not) were answered effectively and they were honest when they had to get further clarification rather than just telling you what you want to hear. Install only took just over a day and I was up and running within a little over 2 weeks from placing the order. Special thanks to all involved on my install as everyone was polite, couteous, knew exactly what they were doing and dealt with any deviations quickly and efficiently. A very happy customer here with a neatly installed system that covers my needs and wants. Now if only you could do something about the amount of sun we get in the UK winter I'd give you 6 stars!

24 listopada 2023
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Odpowiedź od South Coast Renewable Energy

Thank Mr Thomas for that lovely review. It is great to do work for nice people like yourself. I will pass your comments on to the team and get our nuclear fission arm of the business solving the winter sun problem out. Please have that extra star ready to deploy.

Oceniono na 5 z 5

Really good experience

Really good experience. Prompt, helpful, knowledgeable, straightforward.

1 listopada 2023
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Odpowiedź od South Coast Renewable Energy

Thank you Kate. We really appreciate your positive feedback.

Oceniono na 5 z 5

Trustworthy firm

Right from our first meeting with their rep we felt they understood our requirements. The scaffolding crew were polite and very careful around our property and our neighbours, the scaffolding went up and removed on time. Then the panel installers came and we were delighted with the care and neatness of their work. They explained the app and the equipment to us clearly. All in all were delighted.

7 września 2023
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Odpowiedź od South Coast Renewable Energy

Were delighted that your delighted. Nothing makes us happier than knowing we have done a good job for our customers. Your feedback means so much to us. Thank you very much.

Oceniono na 4 z 5

A good days work, in the end

The company did a very good job, however the scaffolders were misinformed and had to come back another day as I had a conservatory on the back of the house. All the panels were added to the roof and the electrics connected in the same day. I had to prompt them with regard to the DNO certificate and now have to wait about seven weeks!

30 października 2023
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Odpowiedź od South Coast Renewable Energy

Thank you for your feedback Mr Pascoe. We appreciate your kind words. Apologies about the wait for the DNO application. It always takes about seven weeks but you are right, we should have filed it a little sooner.

Oceniono na 5 z 5

Excellent service

Excellent service well organised company very helpful would recommend

2 listopada 2023
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Odpowiedź od South Coast Renewable Energy

We really appreciate the feedback Mr Tonkin.

Oceniono na 5 z 5

Great

Great, clear and non-pushy

28 listopada 2023
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Odpowiedź od South Coast Renewable Energy

Thank you! I will pass your review to the team.

Oceniono na 5 z 5

From start to finish this company were…

From start to finish this company were professional and all employees carried out their parts of the installation impeccably. The sales pitch was informative but not pushy. Living in a Grade II listed property we were unable to site panels on our South facing roof and chose to use a South East facing roof of an outbuilding which would not be visible from a road or other property. The App which monitors usage is very useful as it shows how much battery is available so that you can switch on appliances such as washing machines or dishwashers to take advantage of free power. Obviously the Spring and Summer months will create greater savings allowing power to go back to the National Grid but even on bright winter days there are savings to be made. I highly recommend this company who will give you all the information you need to help you make the right decision for your situation.

28 listopada 2023
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Odpowiedź od South Coast Renewable Energy

Thank you for the review. We really do try hard to make each quote as bespoke to the persons needs as possible and we are very grateful for you mentioning it. I will pass on your kind words to the whole team.

Oceniono na 5 z 5

First class service

5 października 2023
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Odpowiedź od South Coast Renewable Energy

We are thrilled to hear that you are satisfied with your solar installation Mr Welch. Our team takes a great deal of pride in providing great advice and ensuring a smooth installation.
Thank you for taking the time to write your review.

Oceniono na 5 z 5

Solar Satisfaction. After spending many hours considering…

After spending many hours considering numerous offers from recently incorporated companies to take up their "bargains", I concluded that SCR appeared to tick my boxes - I have not been sorry. Their selection of the right PV panels, inverter and battery for my individual needs at a cost that fitted my budget beat all the others. Their availability for contact was excellent and the agreed timetable suited us both. As important was the fact that they kept to it! There were challenges, as any experienced person would expect, such as weather and digital bugs but the SCR team kept at it, kept to schedule and produced what I call a beautiful array on the roof and neat cabling inside the property. Despite heavy cloud, rain and no sun, the system was topping up the battery which was a satisfying experience.

2 listopada 2023
Opinia niezależna
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Odpowiedź od South Coast Renewable Energy

Thank Mr Hide. Only someone with a Solar energy system can understand how satisfying it is to create your own electricity, especially when the weather is rubbish outside. Your feedback is really helpful to us as a team and anybody thinking of taking the plunge for a system themselves.

Oceniono na 5 z 5

South Coast Renewable Energy - Review

Out of 5 companies contacted, South Coast Renewable Energy, (though not the cheapest) stood out as the most knowledgeable and helpful of them all. James Kelly went through our requirements without jargon and his recommendations completely altered (for the better) what we thought we would need and steered us away from inferior products and companies by the simple method of a link to Trust Pilot...which was a revelation. Once the decision had been made, Kieran, in charge of installation, set the wheels in motion. Three weeks later the installation went ahead. Special recognition should go to Aran the electrician who installed the system in a single day day and was on time and very tidy. Thanks also to the chap who did the external fixings. The scaffolders, who are contracted to the company, were also swift, efficient and a friendly bunch too. The 2 technicians that commissioned the system were patient in explaining the system. 5 Stars justified.

28 września 2023
Opinia niezależna
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Odpowiedź od South Coast Renewable Energy

This review is great to hear as we had to return to commission the system. Your patience and kindness made the installation a pleasure Mr Saunders. Thank you for the review.

Oceniono na 5 z 5

South Coast Renewable Energy were great…

South Coast Renewable Energy were great to deal with from beginning to end. The quotation process was thorough beginning with a needs assessment, followed by a technical explanation of the system and finally a recommendation specked to my needs and expectations. Installation was seamless, on time and spotless. The system works very well and is delivering beyond expectations. Great team, great job!

8 maja 2023
Opinia niezależna
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Odpowiedź od South Coast Renewable Energy

Beyond expectations is really good to hear Mr Eusebio. Thank you for taking the time to write this review. We enjoyed having you as a customer.

Oceniono na 5 z 5

Pleased with our choice!

We had a few different companies out to quote us for our solar panels. We had a visit from Rowan who was very knowledgeable and happy to help us make the best decision based on our electricity usage. Me and my wife both work from home so the difference our new system has made has been instant. The install team were clean and tidy and they were happy to show me how to use the app to monitor what our system is doing at any point in time. I would certainly recommend South Coast, although they were not our cheapest quote once I had been shown pictures and testimonials of some of their other recent installs we are really pleased we chose them! Also bought their maintenance package to cover my panels for the foreseeable which was a stand out that others didn’t offer!

21 września 2023
Opinia niezależna
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Odpowiedź od South Coast Renewable Energy

Thanks for your review Jack, we are very pleased to hear you are happy with your system! I will pass on your comments to the team and we look forward to seeing you for the maintenance intervals in the future.

Oceniono na 5 z 5

We had a few quotes for solar to be…

We had a few quotes for solar to be installed on our roof. After talking to them they did not disappoint very knowledgeable from the start to finish. They explained all the ins and outs of the system and was installed within 3 weeks. The most important aspect was that they do not sub contract their work which me and my wife were struggling to find with other companies. Would highly recommend.

18 września 2023
Opinia niezależna
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Odpowiedź od South Coast Renewable Energy

Thank you Mr Johns. You make a really important point about sub-contracting. We are chuffed you chose us and super happy everything went well.

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