Sound Travel & Bundl Recenzje 

283
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The lady I spoke to was extremely helpful and friendly and she dealt with my questions very well. Really looking forward to our trip to Liverpool to see Lewis Capaldi and our hotel stay which we had b... Zobacz więcej

Oceniono na 5 z 5

I was a little concerned booking package from the U.S. but the customer service people at Bundl were always so responsive and answered my questions promptly. The hotel room was great and the concert... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Paid over £300 for hotel in ticket package, rooms dated, shower was blocked and had fiscies coming out of shower tray whilst showering. Hotel promised another night stay and refund but all we’ve been... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We used Bundl to book tickets and accommodation to see Pitbull Blackweir in Cardiff. The site was easy to use and kept you regularly updated via email. Concert tickets come through on your ticke... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Organizator turystyki

Napisane przez firmę

Book your event tickets online. Official ticket and hotel packages. Handpicked hotels, flexible payments, limited availability.


Dane kontaktowe

  • Bloomsbury Way 40, WC1A 2SE, London, Zjednoczone Królestwo

  • sound.travel

4,2

Dobra

Wynik TrustScore: 4 na 5

283 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(283)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 61

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent

Excellent from booking to going to the gig. Accommodation excellent Lytham festival brilliant fantastic day thank you

6 lipca 2024
Opinia niezależna
Logo Sound Travel & Bundl

Odpowiedź od Sound Travel & Bundl

Thank you for the great feedback!

Oceniono na 5 z 5

Avril gig

Communication great. Tickets in inbox with plenty time to go. Hotel fab location fab. Will use again 🌟

29 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

First time booking with sound travel

First time booking with sound travel. saw crowded house at lincoln castle which was spot on my only criticism would be that upon looking at this location it would be helpful if other events for example you may be interested in ..... at the same location but overall fantastic

15 czerwca 2024
Opinia niezależna
Oceniono na 2 z 5

Great gig , poor hotel

Well communications were excellent around the ticket booking and venue. The Piece Hall was fantastic venue.

The issue was the hotel, 9 miles from the venue, the Mercure was poor. Room was clean but average, the cooked breakfast was over cooked or cold.

I wouldn’t book a package again. Either book my own accommodation or drive home.

9 czerwca 2024
Opinia niezależna
Logo Sound Travel & Bundl

Odpowiedź od Sound Travel & Bundl

Hi there,

Thank you for providing your feedback.

We will take on board your feedback in regards to the distance from the venue and also discuss with our hotel partners in regards to your experience with the Mercure.

Again, we are sorry that your experience was not up to the standards we hold.

Thanks,
Sound Travel

Oceniono na 5 z 5

Legit package deal service. Good value. Works well. Will use again

First time booking with sound travel. Went to see placebo in Southhampton. Everything good with the bookings. At the concert we did have to go collect paper tickets that were held at the box office. This caused momentary confusion as sound travel is new and the staff had not heard of them (no fault of sound travel) but this was very swiftly resolved. Good value for money and perfect for music enthusiasts. Will definitely use them again.

26 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

No Sound or Travel Provided!

Booked a package with Sound Travel to see Kaiser Chiefs in Llangollen and stay B&B in a local hotel this coming weekend 29-30th June (for some reason this seemed to be the only ticket option available on the Eisteddfod site in late December.
Checked my correspondence last week to find I had only paid a £65 deposit on the £394 total. I have had no correspondence requesting further payment and the website says I have no upcoming bookings.
Phoned yesterday and got a recorded message saying there were no staff available to take my call and to leave name/ number etc. Still awaiting a response. No joy with their Chatbot either.
Have now booked a room through Booking.com and tickets via Ticketmaster. If it weren't for the £65 deposit which they are still holding, I would have saved quite a bit of money.

26 czerwca 2024
Opinia niezależna
Logo Sound Travel & Bundl

Odpowiedź od Sound Travel & Bundl

Hi Helen,

We have reviewed our records and can see we emailed you on the 1st, 8th, 13th, 15th and 17th of May to advise that your payment was due but as we did not hear back from you we had no option but to cancel your package. We also advise at time of booking the date that your payment is due. We have though been able to refund your deposit for you which should be with you shortly.

We will take on feedback and will always do our best to make our customers' journeys easier.

Thanks,
Sound Travel

Oceniono na 1 z 5

Not well organised

Told us they were looking at arranging a shuttle to the Sting Thetford concert, and will keep in touch. I sent chasers for months only to be told on the last chaser that there isn’t a shuttle and that we should have opted for the parking. Due to this we missed out on getting any parking booked or taxi service since they were all fully booked. It was a stressful experience in the end and I will never use them again.

22 czerwca 2024
Opinia niezależna
Logo Sound Travel & Bundl

Odpowiedź od Sound Travel & Bundl

Hi Megan,

Thank you for providing your feedback.

At the time of the packages going on sale our team contracted with hotels as close to the venue as possible, offering good facilities and having excellent customer feedback. The event organisers did not have confirmed shuttle routes with their supplier at the time packages went on sale and this was later organised but as the shuttles did not reasonably pass the hotels we were working with me did not recommend our guests to book these.

We are sorry for the undue stress caused and all feedback for this event is being considered going into 2025.

Thanks,
Team Sound Travel

Oceniono na 3 z 5

ABBA voyage package.

ABBA voyage package.
The ABBA show with Ocean lounge tickets was spot on. The hotel was close enough to train station and smart enough inside.
The real rub was the promise of arrival cocktail, was told none had been made and would need to wait, but have a free soft drink while waiting. Over an hour later still no cocktail, not even the offer of ones on the bar list in way of ensuring expectation met.

11 maja 2024
Opinia niezależna
Logo Sound Travel & Bundl

Odpowiedź od Sound Travel & Bundl

Hi Michael,

Thank you for your feedback.

We are glad that overall you enjoyed your experience with our hotel + ticket package.

We are sorry to hear that you did not receive your welcome cocktail. We have followed up directly with the hotel and will be in contact once we have received a response.

Thanks,
Sound Travel

Oceniono na 2 z 5

Lack of response to complaint…

We paid a premium price for a package to see Bruce Springsteen in Cardiff . It was our choice to do that but The Clayton hotel was supposed to be 4 star . I made a complaint about the hotel room , restaurant and bar . Very slow and poor response so far and it’s 10 days ago now.

5 maja 2024
Opinia niezależna
Logo Sound Travel & Bundl

Odpowiedź od Sound Travel & Bundl

Hi Sarah,

Thanks for providing feedback on your overall stay. As you are aware from our comms via email that we were able to provide you a partial refund. We understand the slight delay is frustrating but we managed to process you a refund which should now be with you. Hope to see you again soon.

Thanks,
Sound Travel

Oceniono na 5 z 5

More of the same please

All I did was log onto a website and Sound travel did the rest. Ok, Cardiff is the best place in the world for a concert but everything was wonderful. Great seats, great show, and they booked me into the same Park Inn hotel I used in 2008. It was great then and it is great now. Good clear and timely email communication, too. Not a single paper document was ever produced so even the trees will be happy.

5 maja 2024
Opinia niezależna
Oceniono na 5 z 5

Springsteen Cardiff

Springsteen Cardiff: Organised superbly by Sound Travel from start to finish. Kept informed throughout and when we arrived at Park Plaza, staff were ready with envelope with our names on it. Never heard of the company beforehand but would use/recommend for future gigs. Tidy.

5 maja 2024
Opinia niezależna
Oceniono na 3 z 5

Trouble-free ticketing, but awful hotel

We were more than happy with the concert, obviously, and the ticketing process, information, and entry to the stadium were all fine, BUT the Clayron Hotel seriously compromised our overall enjoyment. How, and by whom, has this Hotel been rated 4-star? There were only 2 lifts for the whole 9-floor hotel. Our supposedly 'superior' double had no fridge (though the casing was there) and only liquid soap in the bathroom which could not be removed from the fitments. The window gave on to an interior light-well. Our booking document promised us a complimentary drink voucher per person, but when I asked for these, I was told the hotel knew nothing about this. I persevered, and was given 2, but when we returned from the gig it appeared that the hotel was not expecting its guests to want a drink, as the quite smal bar was completely overwhelmed, with only one barman on, and no free seats. We were not allowed into the adjoining room, which had been set for breakfast. The duty manager had to help eventually, and tried to refuse our vouchers, but gave in with very bad grace when I showed him the printout of our booking. He demanded to know who had given us the vouchers, wanting a physical description so he could 'speak to' the person. He insisted your company had not arranged for complimentary drinks with the hotel. Is this right? Breakfast was good, which restored our good mood somewhat, and I have to commend the helpfulness of the rest of the staff.

5 maja 2024
Opinia niezależna
Logo Sound Travel & Bundl

Odpowiedź od Sound Travel & Bundl

Hi Jacqueline,

Thank you for your feedback.

We are sorry to hear that your hotel stay with Clayton was not a positive one.

We will ensure that your feedback relating to the bar, welcome drink and rooms are passed on to the hotel, and reiterate that all packages should receive the complimentary welcome drink.

Apologies again for the issues and delays that you experienced.

Thanks,
Sound Travel

Oceniono na 5 z 5

We did the package deal and everything…

We did the package deal and everything went smoothly. Hotel was ideally located to the venue and the hotel was what we expected in respects of comfort and staff. Breakfast was good with a good selection to choose from and if special dietary requirements needed one just had to ask. Staff helpful and friendly.
Cardiff very busy and I would be better prepared next time in respect of food and timing. I was very pleased that the venue had a roof to cover the venue.
Id use the venue again to see a show.Bruce as usual was brilliant along with his E- Street Band

5 maja 2024
Opinia niezależna
Oceniono na 3 z 5

Restaurant needs to improve

Everything was great, concert and seats amazing. The hotel room was large, clean and comfortable. However, the bar and restaurant were very poor. Ordered food however, when it came it was not as ordered and the explanation was, didn’t have what was ordered so decided to substitute everything, which was very poor as what was served was so substandard. The food was unpleasant and the bar had run out of most drinks we asked for. This spoiled what was a great experience.

5 maja 2024
Opinia niezależna

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