SosucosmeticsRecenzje 

1364
Wynik TrustScore: 4 na 5

4,1

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I ordered bahama body tanning mousse and received completely different product from the listing online, both bottle and the ingredients were different. Emailed their customer service, received a respo... Zobacz więcej

Oceniono na 5 z 5

I placed my order for the underwear & face pallet whilst watching an instagram live & my order arrived in only two days. The underwear is lovely & gives a beautiful sheen to my skin alone or under ma... Zobacz więcej

Oceniono na 5 z 5

The matte bronzer is the same as Mac give me sun and you don't need as much Concealer as other brands. The eyebrow pencil is identical to the Anastasia Beverly Hills I used before I ordered from Sosu.... Zobacz więcej

Oceniono na 5 z 5

Tried the new tanning serum and I have to say it’s the nicest tan I have ever worn. It’s so natural looking yet gives the skin a gorgeous almost airbrushed coverage without any dry patches! I’ve never... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

SOSU Cosmetics, an Irish-owned and run business, started out in 2015 with just 1 beauty product, now 8 years on it is an award winning beauty brand made up of over 300 products and 3 sub brands, SOSU Cosmetics, Dripping Gold Tan and Bahama Body Tan. The brand was developed and brought to the market by blogger, turned beauty entrepreneur, Suzanne Jackson and is currently sold internationally in over 2000+ stockists, in stores and online across EU & US markets. The brand has collaborated with many beauty influencers and continues to innovate to bring affordable luxury beauty products to the market.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(1364)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Don’t waste your money

I dont ever leave bad reviews because i believe in karma, but I don;t want anyone wasting 25 euros like i did. I bought two packs of nails and one nail glue, total cost 25 euros. I’ve been using press on and glue on nails for over 20 years, and I am if I may say, great at applying them usually. I usually buy the american brand Kiss. Sosu nails are flimsy, flat (which i initially thought was great as a couple of my fingers have flat nail beds), the numbers stamped on the reverse of the nails were barely visible (and I don’t wear glasses), and the glue is watery, so runny -just like a cheap superglue, that it ran all over my fingertips, ran out the edges when I would hold the nails on, and it made many of the nails look matte. I am used to a thicker, gel glue that stands up in a bead on the nail. I was so disappointed and I want my money back but I opened both packs to see the nails up closer. Really wanted to love these as I think it’s an Irish brand, but bad quality, flimsy and difficult to put on.

10 marca 2025
Opinia niezależna
Oceniono na 3 z 5

Disappointed

Similar to another review. Placed an order on 6th November wasn't received until 26th November emailed customer care to be told delivery takes up to 14 working days. But my order wasn't even processed for shipment until 22nd November. Never heard of another irish company taking that long to post items, be it black Friday deals or not, to Ireland! Then an item was missing. No email to say sorry it wasn't in stock no communication to this day about it. Just a refund of the item price from an unknown company name which I had to Google... perhaps had my order been processed when placed on 6th when the item was in stock I would have received it! Have ordered before and also had issues but gave a second chance as anyone can have an off day, but appears to just be 'policy' at SoSu to let customers down

6 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Ordered items on the Black Friday sale…

Ordered items on the Black Friday sale it took over two weeks for them to be delivered when I received the delivery there was 3 items missing I emailed customer care and received no response first time ordering off them and unfortunately it will be the last time

28 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service

I have ordered from sosu cosmetics in the past always happy & products are amazing so the 1 star is a recent experience, I made an order well over a week ago now & when I reached out I was informed it wasn’t shipped as items were out of stock annoying as it was a bundle so I was confused as the item was a bundle of 3 so I agreed for refund & asked to post what was in stock to me & im yet to hear back from them since Tuesday, I also had a second order which I have also been informed that items are out of stock and delayed delivery why sell over your means just disappointing & the customer service is so unprofessional

5 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Dreadful company, stay clear

Product doesn’t even arrive. This company only has one option to pay for shipping & this is £6.00 charge for U.K. orders. I’ve waited a week & still have not received item. Three days after originally placing the order, I didn’t receive dispatch notification. Reached out to customer service & explained, needed the product by today. (1 week later) I ordered from Sosu last week. All the other companies I ordered from this week, have simply delivered. I haven’t had to pay them £6.00 & even had free delivery on some - all shipped & arrived.

I didn’t receive a dispatch notification until reaching out to them - after three days of having no way for tracking. After making contact, the dispatch email pushed through & the tracking number hasn’t worked.

Customer service responded to my email that by the end of the week, it would arrive - postie came with all my orders placed after this one, but nothing from Sosu.

The only acknowledgment from further contact with customer service is ‘sorry for the inconvenience’& then, blaming Royal Mail ( who there’s never any probs with) No action taken to assist me. Clearly, no customer care to be had here.

Before confirming my order & after team discussion, I deleted some other items & purchased elsewhere from our usual go to. It’s such a good job I did. But even such a small order has proved the operations of this company to be a shambles.

Based on this first & last experience, I would advise to go to professional brands. Upon principal alone, it’s time to take things further & that I shall because my final request for refund of product & shipping wasn’t even acknowledged.

29 marca 2024
Opinia niezależna
Oceniono na 1 z 5

My order did not arrive when I checked…

My order did not arrive when I checked my address was wrong and I did not enter my own address incorrectly I message SOSU and they said it went to the address on the system so now I have had to lie the loss of over 50 euros worth of products so not very happy or impressed with SOSU

4 marca 2024

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