SSteer clear of this company! After seeing so many negative reviews, it’s clear this company isn’t reliable. Once all the hard work is done uploading your products, they unfairly hike the prices — a... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We are using Sortly, for a variety of projects. We have used it for the standard inventory of our housewares and linen and shelf stable pantries, but we have also used it to help with our Holiday Shop... Zobacz więcej
Reakcja na opinię
Product has big holes in core functionality. Items can be moved between different locations / folders, but a change to an item in one folder (like a price or description update) doesn't affect the sa... Zobacz więcej
Reakcja na opinię
It's a real problem in sending emails back and forth to troubleshoot a ticket, sortly.com needs a chat-box service and an accelerated resolution system for unique cases. We recently subscribed, but to... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje o Sortly
Napisane przez firmę
What is Sortly?
Key Features
- Use from any device, any location
- Mobile barcode & QR scanning
- Barcode label generation
- Low stock alerts & reports
- Custom folders, fields & tags
- Activity reports
- Customizable user access
- Offline access
Try Sortly Free for 14 Days!
Dane kontaktowe
Redwood City, Stany Zjednoczone
- support@sortly.com
- sortly.com
2,7
Słaba
160 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
jacked up the price 4x
Was a great service, until they jacked up the price 4x (just under 400 a year to nearly 1500 a year), because "Our goal is to offer more consistency and ensure access to the latest features." At least be honest that it is greed.
4 maja 2025
Opinia niezależna
Odpowiedź od Sortly
Hi Terence,
Thanks so much for sharing your thoughts—it’s completely understandable to feel frustrated when a price change is this significant. I want to be transparent with you: this wasn’t about simply raising prices. After keeping our legacy plans and pricing unchanged for over six years, we had to make some tough decisions to reflect all the improvements we’ve made to the product, including new features, performance upgrades, and the infrastructure needed to support them.
That said, I hear you. A big change like this is a lot, especially when it feels sudden. Our goal was to align customers with plans that better reflect their actual usage. In your case, with an item count around 930, the Ultra plan (which supports up to 2,000 items) is what matches your current needs. I know your previous plan also included up to 2,000 items, but it was part of the old structure we’re moving away from to ensure long-term sustainability and continued quality of service.
Still, I understand this change may not feel fair, and I’m genuinely sorry for the frustration it’s caused. I’ll be following up with you via email to see how we can make this right or offer any alternatives that might help.
We’ve had an outstanding experience…
We’ve had an outstanding experience with Aaron Lowe, our Customer Success Manager at Sortly. From day one, Aaron has gone above and beyond—offering insightful tips, creative workarounds, and exceptional support at every turn. His dedication and expertise have truly exceeded our expectations and made a significant impact on our success with the platform.
I can’t recommend Sortly highly enough—it’s a fantastic tool backed by an incredible team!
11 kwietnia 2025
Opinia niezależna
Odpowiedź od Sortly
Hi Sean,
Thank you so much for your kind words and glowing review! We’re thrilled to hear that you’ve had such a positive experience with Aaron—he truly is a rockstar, and we’re lucky to have him on the team.
It means a lot to know that his support and guidance have made a meaningful difference in your success with Sortly. We’re equally excited to continue supporting you and helping you get the most out of the platform.
Thanks again for being a part of the Sortly community—we’re so glad to have you with us!
I cannot believe that they miss the…
I cannot believe that they miss the most important feature.
How can i not bulk edit the items on the app?
Why can i not choose which order i want to display the stock in? you give me 3 bad options, by name, by count or by whatever. my storage room is set up in an exact way, i want the app to be set up in the same way too. DONT EVEN GET ME STARTED ON HOW TO UPDATE THE COUNTS. you need to do each one manually, like open it, change it, save it, confirm save, then do the next. Have you ever worked in a restaurant before? have you even worked anywhere before?
5 kwietnia 2025
Opinia niezależna
Odpowiedź od Sortly
Thanks for taking the time to share your feedback—we’re really sorry to hear about your frustration. It sounds like Sortly hasn’t met your expectations, and we understand how important it is for an inventory app to reflect the way your space is set up, especially in a fast-paced environment like a restaurant.
We actually do support bulk updates for item counts and would love to guide you through how to do that more efficiently—no need to update each item one by one. Also, while the current sort options may not meet your exact needs, we’d really appreciate the opportunity to pass your request for a custom sort order along to our product team.
If you’re open to it, please reach out to us at support@sortly.com and we’ll make sure you get the help and guidance you need. We’re here to support you, and we really value your input—it helps us make Sortly better for everyone.
Long-Time Long-Time Customer – But This Is Where We Draw the LineCustomer
We’ve been using Sortly for over 4 years and were always satisfied with the $49/month plan, which offered solid value for money. Unfortunately, this has changed drastically.
The new price for that same plan is now $499/month – and no, that’s not a typo! We understand that pricing sometimes needs to be adjusted, but a tenfold increase is not an adjustment – it’s a slap in the face.
The new $49 plan is frankly a joke in terms of features. It’s completely stripped-down and in no way justifies the price. What’s worse is how long-standing customers are treated – with zero appreciation. No loyalty incentives, no transition support, nothing.
To make matters worse, the software has become slower and more unstable over time. What used to run smoothly now lags and crashes more frequently.
We’ve decided to part ways with Sortly and are now developing our own custom app. We won’t be joining Sortly on their pricing rollercoaster.
Bottom line: If this is how they treat loyal customers, it’s time to look elsewhere. We recommend finding a provider who values stability, transparency, and fairness.
Interesting answer on this review. Sorry, you will soon be out of business with such behavior.
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Sortly
Thank you for being a Sortly customer for over four years—we’re genuinely sorry to see you go under these circumstances, and we truly appreciate you taking the time to share your experience.
We understand your frustration with the recent pricing changes, especially after years of finding value in the original plan. The shift you described was significant, and we recognize how disruptive and disheartening it felt. Our intention was never to alienate long-time customers, and we regret that the transition didn’t reflect the appreciation we have for your loyalty.
While the new pricing reflects major changes in how we structure and support the platform, we know that communication and customer care throughout the process should have been better. Your feedback about performance issues is also important, and we’re actively working to address stability and speed concerns across the app.
We’re truly sorry to lose you as a customer and understand your decision. That said, your feedback will be shared with our team so we can continue improving—both in how we support long-term users and in the quality of the product itself.
Wishing you the best in your transition to a custom solution, and thank you again for the candid feedback.
Longtime User Shocked by Sudden 300% Price Hike
We've used Sortly for over five years and built our entire inventory system around it — from thousands of items to dozens of custom fields. While the platform itself has generally served us well, we were recently faced with a nearly 300% price increase with just a couple weeks’ notice. That kind of sudden shift is extremely disruptive for a small business, especially after years of consistent use without major issues.
We reached out to support and were offered a 25% discount and a short grace period, which we’ve accepted for now. While we appreciate the gesture, the reality is that transitioning down to a lower plan would require manually deleting thousands of items and reworking core fields — all within a tight deadline. For businesses that have relied on Sortly long term, this change came with very little runway.
To be clear, this review isn’t about shaming anyone — it’s about sharing a truthful experience that might help others in the same position. Sortly’s support team was responsive, and they did offer a middle-ground solution, but the new pricing model (and it's suddent introduction) appears to have impacted many users, not just us.
If you're considering Sortly for long-term use, make sure to monitor their plan structures closely and prepare for unexpected changes. We'll continue for now, but with more caution moving forward and are always looking for alternatives.
2 kwietnia 2025
Opinia niezależna
Odpowiedź od Sortly
Hi Steve,
Thank you for taking the time to share such a detailed and thoughtful review. First and foremost, we truly appreciate you being a Sortly customer for over five years and for building your inventory system around our platform. Your loyalty means a lot to us, and we’re glad to hear that Sortly has generally served your business well.
We completely understand how disruptive and frustrating a pricing change like this can be—especially when you’ve relied on the system for so long. It was never our intention to cause stress or create hardship for our users, and we know the timing and magnitude of the change presented real challenges.
We’re grateful you reached out to our support team and that we were able to find at least a temporary solution together. That said, your feedback about the short notice and the difficulty in adjusting plans is being taken seriously and shared with our leadership and product teams. Input like yours helps us improve—not only in how we communicate changes, but in how we support longtime customers through transitions.
Thank you again for your honest review and for continuing to work with us during this period of change. If there’s anything more we can do to support you moving forward, please don’t hesitate to reach out.
Rather Expensive for its offerings
Rather Expensive for its offerings. There should be a certain level for small scale users.
3 kwietnia 2025
Opinia niezależna
Odpowiedź od Sortly
Thanks so much for your feedback. We hear you—cost is a big consideration, and we understand that for smaller-scale users, the current plans may feel like more than what’s needed.
While we’ve built Sortly to support a wide range of business needs, including advanced features for teams and growing operations, we truly value input like yours as we continue to explore ways to better serve businesses of all sizes.
If you’d like to share more about your use case, we’re always happy to pass suggestions along to our team. Feel free to reach out at support@sortly.com—we’d love to help however we can.
Thanks again for taking the time to share your thoughts.
Sortly Massively Increasing fees
Sortly was a useful, cost effective inventory app. It did exactly what you would want it to do. As a small business clearly managing costs is important. In my 1st year of use I paid for the annual subscription at an introductory price of $340. Then I received the renewal. It seems Sortly felt it made sense to remove the basic levels that most small/micro business would use, introduce a new product and increase the cost to $1438 per year.
Absolutely ridiculous in my opinion. So I cancelled and I don't imagine they'll be around much longer making business decisions like that.
6 lutego 2025
Opinia niezależna
Odpowiedź od Sortly
Hi Stuart,
I understand your frustration with the price increase and the changes to the plans. It’s never easy when costs shift, especially for small businesses managing tight budgets. I want to assure you that we’re here to help, and we completely understand your concerns.
As part of a company-wide update, we're sunsetting all legacy plans, including the one you were on. This was a difficult decision, but it allows us to offer plans that better reflect our current features and provide a more consistent experience for all our customers.
If you're interested, we'd be happy to discuss options for lower-cost plans by adjusting your usage to better suit your needs. Please feel free to reach out to us directly here: https://help.sortly.com/hc/en-us/requests/new, and we'll assist you from there.
Thank you for sharing your thoughts, and we hope to find a solution that works better for your business.
Not off-the-shelf software
We are a dental clinic in Germany with 100 employees. We don't manufacture anything—we only needed an overview of our inventory, its cost, and reports on incoming/outgoing goods. Unfortunately, Sortly has not met our expectations:
Cloning Issues: Bulk cloning only duplicates items in the same folder, making organization impossible.
Purchase Order Problems: Entering purchase orders with updated prices creates clones instead of updating the existing item, causing confusion and extra work.
Tax Functionality: Taxes must be entered manually as numbers rather than percentages, complicating financial tracking.
Reporting Shortcomings: Duplicate entries flood our reports, making it difficult to obtain a clear view of our inventory movements.
Vague Support Responses: Support often replies with “this is in development” and provides links without offering concrete solutions.
Overall Impression: While the interface is visually appealing, the core functionality is unrefined and unsuitable for our business needs.
We hoped for a robust inventory management solution, but Sortly has consistently fallen short.
7 lutego 2025
Opinia niezależna
Odpowiedź od Sortly
Hi there,
Thank you for sharing your detailed feedback. We're truly sorry to hear that Sortly hasn’t met your expectations, especially for the specific needs of your dental clinic. We understand the importance of accurate inventory management, and we regret that our platform didn’t provide the functionality you were hoping for.
We’re concerned to hear about the issues you’ve encountered with cloning, purchase orders, tax functionality, and reporting. These are critical features, and we want to make sure your concerns are addressed. We also understand your frustration with vague support responses, and we apologize for any lack of clarity in our communication.
Our team is continuously working to improve Sortly, and your feedback is incredibly valuable in helping us refine our platform. If you’d like, our support team would be happy to assist with any specific issues you’ve encountered or help guide you through troubleshooting. Please reach out to us at https://help.sortly.com/hc/en-us/requests/new, and we’ll do our best to provide more concrete solutions for you.
Again, we appreciate your insights, and we’ll be passing them along to our leadership team to help improve the product for all users. Thank you for giving Sortly a try, and we hope we can work to better meet your needs moving forward.
Tooooo expensive for a small business
Tooooo expensive for a small business
19 grudnia 2024
Opinia niezależna
Odpowiedź od Sortly
Hi Ruhan,
Thank you for sharing your feedback. We understand that pricing is an important factor, especially for small businesses. Our goal at Sortly is to provide a solution that saves time, reduces stress, and helps businesses like yours stay organized, which we hope brings value to your operations.
We’re always reviewing our pricing to ensure it aligns with the features and benefits we offer, and we genuinely appreciate hearing how it impacts our customers. If there’s anything we can do to help you make the most of your Sortly plan, or if you’d like to explore other options that may better suit your needs, feel free to reach out to us at support@sortlyapp.com. We’d be happy to assist.
Thank you again for your feedback—it helps us improve!
Why not to trust Sortly (and the free alternatives availabe)
It's very rare that a SaaS company manages to destroy trust in a single email, but Sortly achieved this ignominious feat with us this week.
We’ve been Sortly customers for a few years. The software is serviceable, a little glitchy; customer service is adequate, not the fastest and, unlike other platforms, there is no live chat or call option (unless you sign up to what is likely to be an eye-popping rate on their enterprise plan).
Two days ago Sortly advised us it was quartering the number of unique items in our existing plan (from 2000 to 500), halving the number of custom fields we can use (from 10 to 5), and more than halving the number of user licenses we have (from 4 to 2), amongst other restrictions. Alternatively, we can choose to pay almost triple our current annual subscription price to continue to ‘enjoy’ the features we currently have (i.e. for no material benefit whatsoever). Sortly have given us under 5 weeks to decide whether to accept their offer.
Can we afford Sortly’s new proposed plan? Absolutely. Are we going to move on to it? Absolutely not. This comes across as a deeply cynical, exploitative and manipulative attempt by Sortly to bounce its users into an offer they never signed up for. It seems clear that Sortly is relying on inaction, confusion and limitations on resources to make cash grabs from loyal customers.
I think Sortly fails to understand that most of its customers are likely to be reasonable. They will accept increases, even above inflation increases, even from a SaaS company that should be much more resilient to inflationary pressures than its user base, who it clearly doesn’t seem to understand.
We’ll be moving away from Sortly as we prioritise platforms that are stable, and I mean stable in terms of pricing and features (not just cyber security elements). Sortly would do well to look at QuickBooks, Microsoft and Trello to understand how to maintain user loyalty.
Fortunately Sortly exists in a pretty competitive landscape, and there are multiple providers out there to switch to, depending on the features needed.
Odoo Inventory has a free (and very feature reach) inventory management offer, if you can live with community support, if you can’t there are multiple paid for support options.
Alternatively Zoho Inventory is free if you have Zoho One. If you don’t have Zoho One it’s worth looking at, as it brings your tech ecosystem into a single orbit (you’ll find more than 40 enterprise-grade online applications to grow sales, market your business, do your accounting, communicate with teammates and customers, and more). The Zoho One subscriptions themselves are competitively priced for the wealth of services.
It’s sad to feel compelled to leave a 1 star review for what once looked like useful software for us, but we do this in the public interest. I hope Sortly learns from this review, but I suspect it won’t.
2 października 2024
Opinia niezależna
Odpowiedź od Sortly
Hi Pip,
Thank you for taking the time to share your thoughts with us. I genuinely regret to hear about the frustration you've experienced regarding our recent changes, and I understand how disappointing it can be to feel that trust has been compromised.
At Sortly, we strive to provide a service that meets the evolving needs of our customers, and I want to assure you that our decision to roll out the new Premium plan and adjust existing plans was not taken lightly. We truly value your business and your feedback, and we understand the impact that pricing and feature changes can have.
As we discussed your current plan will no longer be available, and you will be migrated to a plan based on your usage. We recognize that these adjustments can feel sudden, and we provided over 30 days' notice so you have time to consider your options. If you’d prefer, you can also downgrade to a plan that better fits your needs by adjusting the number of unique items and/or seats.
I want to express our sincere appreciation for your loyalty over the years, and I hope we can work together to find a solution that meets your needs moving forward. Your concerns are important to us, and we are here to listen and assist you through this transition.
Thank you for your understanding, and please don’t hesitate to reach out on our current email chain if you have further questions or need support.
Excellent Customer Service
Many of these type services have great customer service prior to purchase and then make you regret it later. This company has been the complete opposite . I’ve enjoyed everything about their products from the time of purchase and even during a time when I’ve had an issue. Great customer service at an unbeatable price!
27 sierpnia 2024
Opinia niezależna
Odpowiedź od Sortly
Hi there! Thank you so much for sharing your experience! We’re thrilled to hear how much you’ve enjoyed not only our products but also our customer service. Providing consistent, exceptional support before and after purchase is a top priority for us, and it’s so rewarding to know it’s made a difference for you.
If you ever need anything, we’re always here to help!
Check what they charge you. Theyll scam you
I signed up for the ultra plan. 1428 a year. Right on the billing date they charged me 2748. They said based on my inputs they voluntarily upgraded me to a custom plan to acommadate future usage based on their projection of my usage. No notification, no warning, no permission. They just charged me. I was below the threshold of my plan by a large margin. Had to fight for my money back. Warning
14 listopada 2023
Odpowiedź od Sortly
Hi Matt,
Thank you so much for sharing your review with us. We sincerely apologize if you experienced any inconvenience, and we truly appreciate your patience.
We want to assure you that we've taken immediate action to address the issue by adjusting your plan according to your request and processing a refund. However, if there are any lingering concerns or if you feel that the resolution is not satisfactory, please don't hesitate to reach out to us at support@sortly.com.
Your satisfaction is our top priority, and we are committed to making sure you have the best possible experience with our services.
Easy!
I love Sortly for our inventory. Easy to use and I can keep track of all our supplies. Just overall a great app. I just wish that the price for adding users would be less. We have 8 techs and we would love for all of them to have access but the price is keeping us from doing that!
30 listopada 2023
Odpowiedź od Sortly
Hi Christine,
Thank you for taking the time to review Sortly! Your feedback is very important to us. We're happy to hear it's helped you stay efficient.
I’ll pass your feedback about pricing and plans to our Leadership team.
Don't hesitate to reach out if you need anything at support@sortly.com!
Attentive Staff
We have been using Sortly as the inventory management solution for one of our departments for over a year now and the biggest stand-out to us has been the willingness and attentiveness of the Sortly team. Always able to meet when needed and they come prepared with answers or the people with the answers!
15 listopada 2023
Odpowiedź od Sortly
Hi Hayden,
Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product and our team!
If you have any questions or suggestions, just send us an email - support@sortly.com!
Es el unico controlador de stock con el…
Es el unico controlador de stock con el que me pude familiarizar, y lo que me gusta de la empresa que acepta sugerencias en base a nuestra experiencia de usuario y realmente las pone en practica
25 października 2023
Odpowiedź od Sortly
Hi Antonela,
Thank you for submitting this fantastic review! We are happy to hear that you are enjoying the app. We are always open to feature requests and suggestions, so please let us know if you have any!
You can also submit feature requests in the app from the Product News tab on the left-hand menu.
______
Hola antonela,
¡Gracias por enviar esta fantástica reseña! Nos alegra saber que estás disfrutando de la aplicación. Siempre estamos abiertos a solicitudes y sugerencias de funciones, así que ¡háganos saber si tiene alguna!
También puede enviar solicitudes de funciones en la aplicación desde la pestaña Noticias del producto en el menú de la izquierda.
Wonderful Product
This is a very easy to use platform and has made keeping track of our consumables very easy.
8 października 2023
Odpowiedź od Sortly
Hi Jacinta,
Thank you for sharing your positive review of Sortly! We are thrilled to hear that our app has helped you stay organized and productive.
If you have any questions or suggestions, send us an email - support@sortly.com!
Its great......
14 września 2023
Odpowiedź od Sortly
Hi Philip!
Thank you for taking the time to review Sortly, and we are happy to hear that you think the app is great!
If you need anything at all, please let us know at support@sortly.com.
Reports need a HUGE upgrade!
The reports do not offer an easy way to track our inventory movement. I wish the reports were able to be better customized by each field. I wish you could customize the report to run on the specific activity type instead of the general topic. I have the Ultra plan and we are only allowed to save 3 custom reports?! Very disappointed in the reporting system.
1 września 2023
Odpowiedź od Sortly
Hi Rebecca, Thank you for taking the time to review Sortly, and I'm sorry to hear that our reporting options have not met your needs.
I’ll pass your feedback along to our Product team as we look to build the software to meet all of our customers' needs.
If you'd like to discuss this further, please let us know at support@sortly.com.
Fantastic Asset
Sortly has been a great boon to our little business. Now I can keep track of what my employees use and I'm not over or under ordering new stock.
16 sierpnia 2023
Odpowiedź od Sortly
Hi Connor! We appreciate your fantastic review of Sortly! It's great to know that our product has helped you stay organized and productive.
If you have any questions or suggestions, just send us an email - support@sortly.com!
Been looking for a platform like this
Been looking for a platform like this. Very awesome and easy to use
Thank you
31 sierpnia 2023
Odpowiedź od Sortly
Hi Jad,
Thank you so much for your positive review of Sortly! We greatly appreciate you taking the time to share your feedback and your kind words about our product.
If you have any questions or suggestions, just send us an email - support@sortly.com!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.