Brother Industries Recenzje 291

The cash back is a scam - no contact saying not paying. Designed to pay out as little as possible. Avoid. You won’t get the cash.

Nicht für Geschäftskunden geeignet. Stellen keine Rechnungen aus und weigern sich auch nach mehrmaliger Nachfrage, eine Rechnung auszustellen.

Der Brother DCP‑J1200W wirkt auf den ersten Blick wie ein praktischer und kompakter Drucker für den Alltag, zeigt im Büroeinsatz jedoch mehrere gravierende Schwächen: Trotz sehr geringer Nutzung von etwa drei Seiten pro Tag sind die Patronen überraschend schnell leer, während das kostenpflichtige Brother EcoPro Tinten‑Abo entgegen der Erwartung keine automatische Lieferung neuer Patronen auslöst, sodass man jedes Mal den Support kontaktieren muss; zusätzlich kommt es regelmäßig zu Problemen beim Papiereinzug, bei dem der Drucker mehrere Seiten gleichzeitig einzieht und Dokumente auf mehrere Blätter verteilt, was ihn für zuverlässiges Arbeiten praktisch unbrauchbar macht, und selbst nach neuen Patronen sowie mehrfachen Druckkopfreinigungen treten bei Fotodrucken weiterhin deutliche blaue oder graue Streifen auf (z. B. quer über Gesichter oder farbige Kleidung), sodass Ausdrucke stark von der Originaldatei abweichen; der Hersteller bietet zwar eine Reparatur an, jedoch mit einer Bearbeitungszeit von etwa 4–6 Wochen, was für ein ausgelastetes Büro sehr unpraktisch ist – insgesamt leider eine enttäuschende Erfahrung.

Model #MFC-J6540DW. Both phone (2) and chat (1) representatives have told me that my issue needs to be elevated to another department and that someone will be in touch within 48 hours. The call never comes. I have a 10 month old printer that is worthless.

Ich hatte mit einem Brother-Drucker Probleme, die Firmware upzudaten. Meine Mail-Anfrage wurde sehr schnell mit hilfreichen Links beantwortet. Weil es dennoch weiterhin Probleme gab, hat sich der technische Support kurzfristig gemeldet und dann mittels team-viewer und sehr klaren und freundlichen Anweisungen per Telefon das Problem gelöst. Außer der Expertise möchte ich auch die große Geduld und Freundlichkeit des Mitarbeiters hervorheben.

1 Star is too good for them. i got a printer / scanner. it is truly appalling . Every time i try to print/scan something i waste hours trying to figure out how to do it and get a nervous breakdown .

I'm 15 days trying to register my new printer, endless attempts to register online, use the chat service for help, which is next to useless, you eventually get to actually have a person, come to assist you, who can't phone you, to sort the issue, my printer came with 6 months free ink. Which you need to register to claim, it's been a nightmare, today, I got an actual email, from Anna, who is trying to sort it, I live in hope, as I've no ink, and can't do my work. Dreadful after care customer service.

A few days ago I got a pop up on my Windows 11 saying I had to download the new version for my Brother Computer, which I did and then the printer
HL-L 2325 DW decided not to work, I did everything that I've ever known to fix it and nothing worked, including looking at YouTube videos, which I didn't follow as I knew it wouldn't work. So I hesitated looking up the phone number for tech support which I finally found either 1-877-BROTHER or 1-877-276-8437 maybe 10 times at first, as I didn't, at first remember the last time I called Brother tech support, and now I remember. This company's game plan is sell their printers and take away as many tech support agents. It's really cruel how they purposely set you up to fail. I dial that number and after a little speech, the AI operator asks what the model number is and to give all letters including if there's a dash and numbers. It only let's you speak it. So I said exactly the correct model number and the operator AI say's she thinks she has a match, and reads it back and always has one number wrong. After the second time she sends you to another automated message, until you have an option, you push the number and it would say anything from 4 hour wait, 1 hour wait, then playing their game as the AI agent always gives the same response, I kept dialing the number, going through the two prompts because that's one way to get rid of their customers, just give them fake information. Anyways about the 10th time,I finally got through with it saying it's a two minute delay, which actually took about 15mins. I got a lady on the line, asking several questions about which model was my printer which I gave her and we tried something, which didn't work. She then asked my if I had my Wi-Fi name and password, I sail I'll look for it and actually found it quickly, but I first told her I'll look for it, where she said she put me on a brief hold, but at the same time, I said "I found it" and I'm sure she heard me, and still put me on hold, so she comes back after about 10 minutes and asked me if I have it, which I said I did. and she first asked me do something on my cell phone, connect it to iPrint&Scan App to download it and did something else and then told me to to some items on my printer, which I didn't understand so I asked her again and she told me part of it, then she didn't say anything, oh her name was Armani, well I saw my iphone was still on connected to Brother support line, which I kept saying "Hello, Hello, where did you go" I got frustrated an tried again on my printer, and got lucky where I got to the point where it said to press test print, which I did, after about 10 minutes of agonizing, trying to find where Armani was. Anyways, I pressed test print and Voila, it started printing. Well wouldn't you know at that very sec, I see the call dropped. Almost like she was taking a break on my dime wait for my printer to start printing, then drop me like a hot potato. And just a minute ago, after about 20 minutes me typing this review the phone rings and it says Brother's Support, which I answer, and Armani comes back on apologies for the call that was lost and she's ready to help me now. I remember about 2 or 3 years ago I had an additional problem with the toner I believe which was the same case, only it was a male agent, I remember he told me he had to take another call and he'll be back in a few minutes. About 15 minutes later he comes back on and was extremely rude talking to me to get this job done. Almost the same scenario, I don't remember if the beginning was the same, but it surely ended the same. I actually like Brother's printers, but their customer service or tech support is the worst I ever had in my life.

Apres plusieurs problemes constatés par l'assistance Brother sur mon imprimante, mon interlocuteur confirme qu il faut me remplacer mon imprimante MFC-L8690CDW. Mais pas par une neuve mais un echange standard, ce que je ne voulais pas parce que j'ai payé pour une imprimante neuve. Et la on me rappelle pour me dire qu'en fait ca doit venir de mes parametrages..... et qu ils ne peuvent rien pour moi.. c'est juste HONTEUX!!!!

I just called customer service, (Friday 3 pm) the wait time is 2 hours. Think twice (or more times) before buying one!!

Abo-Falle! Nach dem Gelesen bezüglich Qualität muss ich das bestätigen. Drucke sind verschoben und Druckkopfreinigung mit entsprechendem Tonerverbrauch auf der Tagesordnung. Schlimmer noch, sich für das Abo zu entscheiden, das ich gekündigt habe. Patronen wurden von einem auf den anderen Tag einfach durch Brother gesperrt und das ohne Ankündigung! Sorry: hat das Brother nötig? Miserabel. Bei Neukauf werde ich mich an diesen „Kundenservice“ erinnern. Absolut keine Kaufempfehlung Brother … schämt euch

I’m now on my fourth Brother printer. It is shocking to see that a company as large as Brother-USA has such poor customer support. Egregiously understaffed. It’s impossible to reach them by phone without waiting 1-to-2-1/2 hours. Sometimes when they call you back as promised, their phone connection fails and you have to start all over again!

A few days ago, they gave me a coupon for $100 because my new brother printer had problems. But when I tried to use it to buy their toner, it wasn’t honored. When I called to let them know, they said, “Oh, that wasn’t for $100. That was a coupon for $10!” No, I insisted. It says $100 right on the coupon. No matter.
Gosh what a terrible company.

Sincerely, Garrett Glaser, Correspondent, CNBC Business News (RETIRED)

Angelica was amazing she went above and beyond to get my brother printer working on my laptop. Very happy.

I want to express my frustration with the ongoing issues I’ve encountered with my Brother printer. It does not print, has an issue.
Initially, I reached out via chat and followed all the troubleshooting steps provided. After no resolution, I was told to call customer service.
I called customer support and waited on hold for nearly two hours, so I chose to call me back. Unfortunately, they called when I was not at home. The support team informed me that they couldn’t proceed without me being present with the printer.
I then returned to chat support, and the same troubleshooting instruction,only to be asked again to call. I can not wait this long on hold.
Despite trying multiple cables and confirming that the printer is recognized by the driver, the printer still fails to print a test page. I am convinced that the problem is hardware-related, yet I have been repeatedly told otherwise. This cycle of repeating the same steps and being redirected has been both time-consuming and frustrating.
Now I am on the line with a 4-hour estimated waiting time!

I have owned an A3 Brother printer scanner for some time and genuinely loved the machine. However, after a recent MacBook Pro software update, everything changed for the worse. When I urgently needed to scan a document, the printer suddenly forced me to log in and agree to a subscription. Not wanting to be railroaded into this, I tried to dismiss the pop-up, but it wouldn’t budge. In the end, I had to force shut down my laptop, losing three precious hours of my evening.
Frustrated beyond belief, I have now purchased a new printer entirely because I refuse to be held hostage by a subscription service just to scan documents. Brother, in my view, have completely lost their tiny mind. I’m genuinely outraged that a brand I once trusted and loved has stooped to this. My once beloved printer is heading straight to the rubbish bin today.
Brother: you've lost a loyal customer for good.

Suite à un appel au support pour l’installation de mon imprimante, j'ai vécu une expérience client déplorable. Je n'ai jamais été traitée avec autant de mépris : ton condescendant, reproches injustifiés... on m'a fait me sentir totalement dévalorisée.

Résultat : je regrette amèrement mon achat. Si le retour était encore possible, l’imprimante serait déjà repartie. Brother ? Plus jamais.

Brother bietet einen miserablen Support, bzw. er ist nicht vorhanden. Am Anfang wartet man ewig auf eine Antwort, dann soll man innerhalb von Sekunden antworten, erfolgt nach 1 Minute nichts wird der Chat beendet. Ich werde privat und für mein Unternehmen nie wieder Produkte von Brother kaufen.

I bought a Brother printer MFC-J1010DW in May of 2024. Today, I could not get the Brother name brand magenta and cyan ink cartridges to print. I tried to chat about it, they wanted to charge me $5 to do so. Therefore, I called. They wanted to charge to help me. I will NEVER buy a Brother product again, and I would recommend that NO ONE buy their product.

I bought a Brother P-Touch label maker last week. the product insert gave several websites regarding their warranty, which isn't disclosed in the insert. Neither website works, all I got was spinners.

It was very difficult to get to the page where I was supposed to be able to register my product, and when I FINALLY did, I entered the serial number correctly - then received an error that the serial number is invalid, IT'S NOT. I've also not been able to find out what the warranty supposedly is. The websites are primarily geared towards selling users more products.

I've filed a compaint with the BBB in New Jersey against this company, and while there saw other complaints, serious ones. Apparently, if you connect via Bluetooth or other online options (why would I do this for a label maker???) they have disconnected your printer or device, or degraded its performance if you use non-brand tapes or inks. I can tell you their inks are horribly over priced from my prior label maker that finally quit working.
If you buy a Brother printer or other device, I'd advise you to not connect your device to them via the internet or Bluetooth!. Their BBB rating is dismal, and of course they aren't members of the BBB. Figures.

Arnaque et je ne suis pas la seule !!!!
J'ai acheté une imprimante Brothers en octobre 2025 avec remboursement de 80 euros. Il fallait tout envoyé facture RIB etc... après réception j'ai recu un courrier comme quoi le remboursement allait se faire... et depuis j'attends... malgré plusieurs courriers ! Publicité mensongère !!!!!