I originally bought a black strap for a cool friend of mine and she absolutely loved it. It's stylish, well made and makes carrying her phone very convenient. She's asked Santa for another in a differ... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This band makes me more fashionable and its easy to suit my outfit, the quality is superb and I really love the fact that I bought this 2 diff bands online! What you see is what you get and its amazin... Zobacz więcej
Reakcja na opinię
Ordered on the 26th of December for a wireless charger. Was on promo for buy 2 get 3rd free. They deliver their promise and exactly got 3rd one free. Communication needs to improve but they contacted... Zobacz więcej
Absolutely diabolical selling fake apple straps / using official apple images on their website also making out the strap is reduced from £49.95 which would lead you to believe you were getting an Ap... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We work with suppliers across Europe, America and Asia, to find great Apple products of all kinds.
Dane kontaktowe
144c Acre Lane, SW125UT, London, Zjednoczone Królestwo
- support@strapwall.com
- sololoopstrap.com
STAY AWAY RIP OFF
My strap finally arrived. The quality is okay but only okay. From the shipping info I have determined that what this organisation does is broker a deal as the strap comes from China. I can now confirm that you can buy exactly the same strap on Amazon for £15. Of course with Amazon you have the certainty that the item will be delivered quickly and a full channel of communication as well as a money back guarantee. This company has failed to answer 4 emails from me yet within one day of me leaving a poor review on trustpilot they are defending themselves making all sorts of claims that they are small business and only trying to help et cetera et cetera which is all rubbish the emails are never answered and the reason for this is obviously poor Customer service!!! Also from reading reviews it appears that they have tried to scam by using someone else review details falsely. It is clear that they are at the top of Google searches by using pay per click which is of course okay if you are decent honest business but many people trust Google and believe that if something appears at the top of Google it’s the best especially children and young adults. This is of course not the case so in this instance using pay per click is a deliberate ploy to overcharge people! My advice is to stay right away and buy the strap on Amazon. I did not expect you to respond to this review because you responded to my last one with a load of hollow promises that you did not honour so I would rather throw the strap in the bin and write off the £25 that I paid you. If you ran a decent business you would not keep getting poor reviews on trustpilot. Like most people I am busy especially at this time of the year so I will only leave a good review if I have had exceptional service or a bad review if I have had extremely bad service frankly I have better things to do but the purpose of trustpilot is to help people determine whether a company is worth dealing with and in my experience you are not!!!
10 grudnia 2020
Opinia niezależna
Odpowiedź od StrapWall
Hello Martin,
We have addressed most of the points raised above by yourself on a previous review left by yourself earlier in the week.
The initial review, stated we were a Scam, but it appears your product did arrive after all and the team noticed you now changed the review to make further unkind statements.
We really value honesty and a guided opinion, this is the reason we request for feedback so often on all customers who purchase from us regardless of positive or negative. The latter being the purpose of us really taking to Trust Pilot to understand how and where we can improve.
On the point on Amazon, our internal team has checked this for you, and we can confirm Amazon does not sell a braided solo loop strap at £15 that is available for Prime or even 2/4 day delivery as of 10/12/2020.
The products available currently on Amazon are from private sellers with quoted times of 15/30 days at a price point close to the one you’ve stated.
We also believe our price point to be extremely fair for the quality and rarity of the style strap offered. It saddens us that you view our price excessive,
We do believe however is unfair to quote “same product”, when you haven’t purchased any other resembling item to make such comparison fair against our own.
Nevertheless, we mentioned on our previous response, that you hold a 30 Day Guaranty from us on your purchase, please follow our easy returns process so we can have it returned and your purchase refunded.
Poor communication
Purchased a 3 in 1 Qi charger from this website. Have not received the item, but more worrying I never received a confirmation email or any correspondence.
Contacted customer services via the website message portal twice. Have received no reply.
Have been charged for the product and am starting to wonder if this is an untrustworthy company.
Update - order did arrive. However it was a lengthy delivery time. Also no confirmation email or update on shipping, and had to email twice to get any response from customer service.
10 grudnia 2020
Opinia niezależna
Odpowiedź od StrapWall
Hello Sean,
We apologise if you haven’t received any confirmation of your order.
Can we ask you also check your junk box on your email, since retailers emails can at times be redirected to those.
Regardless of this however, please provide us with your order number and will be happy to chase this up for you.
Thank you 😊
Im very disappointed
Im very disappointed!
I ordered my loop 4 weeks ago, and the only information I got was that it may purchase in the next time from the Netherlands. Now I’m still waiting and waiting for what?? I’m not even sure, if I got scammed.
Im very sad about that, and im looking for some refoundation of my cash.
Best guards,
Jakob (very disappointed customer)
8 grudnia 2020
Odpowiedź od StrapWall
Hello Jacob,
We can see your order is to be delivered to Austria. We are not sure what is causing delivery delays on International orders, but with the current situation, we do believe it could be playing a part.
I can confirm however, your order left our warehouse on the 15th and appears still live with your local postal service.
We really want you to get your product now, so you can really take enjoyment from your new strap 😊
had for a week no complaints
had for a week, seems really good so far. good quality and much much cheaper than the official apple straps
8 grudnia 2020
Odpowiedź od StrapWall
Thank you 😊 means a lot to the team.
Don't buy from this company. To many issues with products and customer service
Items not as displayed. Poor communication and very slow deliveries.
Also just been informed a faulty return I made was not accepted due to state of item. ( I sent them pictures of the damages strap prior to returning). I will be requesting charge back from my card issuer. They also seem to ignore requests to cancel orders made before shipping then only respond once item as shipped.
Please don't buy from this company. They have a long way to go before they can be a company that can be relied on to give entry level customer service levels.
8 grudnia 2020
Odpowiedź od StrapWall
Thank you for your feedback
Lengthy delivery - add an extra 3 weeks!
Delivery was quoted at 14 working days.
However delivery actually took just over 5 weeks, nearly 6.
No tracking information was valid. Links were emailed, but tracking system didn’t work, so unable to find out where they are.
7 grudnia 2020
Odpowiedź od StrapWall
Thank you for your feedback
Updated review. Great Communication.
Order #2577
16.55hrs
Thursday, Dec 12th 2020
I am now updating my recent review to 5 Stars *****. My patience paid off and communication between myself and Sue of SoloLoopStrap has been quick, understanding , professional and productive. Both Solo Loop Straps (braided and other) arrived within 4 days of each other. It was due to production of Braided and both had Tracking Numbers that I was given. Sue was quick to respond to my follow up emails. I was sceptical at first but will now purchase again. I do believe in updating my review as the Company has apologised and the issue has been resolved. The straps are both very good quality and especially the braided which looks fantastic. This has saved me a fortune £££ 👍.
Thanks for listening SoloLoopStrap and my faith has been restored.
Kind regards,
Phil C.
Braided Inverness Green and Cyprus Green Solo Straps.
5 grudnia 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
Avoid! Clearly a Scam
Avoid! Big scam.
I was alerted to this site by a friend who noticed that they have been using my photo of a genuine strap in a fake review to promote their product. How disgusting to mislead customers and steal images from genuine people.
2 grudnia 2020
Opinia niezależna
Odpowiedź od StrapWall
Hello Charlie,
Thank you for your feedback.
At SoloLoopStrap all our reviews are provided by customers who have purchased the items. We have no control over the writing or images posted. We simply submit on the page, on the use of independent review system,
If an image of yours was posted, we would very much appreciate you getting in contact with our team, so we can review and help remove.
We work extremely hard, more than ever in Q4, to keep all our customers happy with the items they purchase.
We hope you could one day become a customer of us and realise we are simply a small business trying to provide a good service.
Scam! No product - no answer.
I have on November 11th ordered a braided loop strap for AppleWatch and paid for it with ApplePay. The several inquiries were not answered; both through web site and direct email. The money was debited. thanks for nothing...
1 grudnia 2020
Opinia niezależna
Odpowiedź od StrapWall
Hi Lars,
Thank you for reaching out.
I would kindly ask you to get in touch with our team and provide your order number with means for us to quickly resolve.
If you have in fact made an order, we can see this would likely be an International order from the location of your review.
We are a UK business, and all international orders can take up to 15 working days. At the time of posting, you would still be within our estimate delivery window.
Regardless, please do get in touch so we can sincerely try to resolve,
Questionable quality, slow delivery.
Purchased two straps from this company, they arrived and were not as pictured on the site. The straps seemed to be of very poor quality, and would appear to be cheap ones you can get from Ali express. They are not worth the price paid.
Raised a return, and sent the item back. However when I got a refund they took money off the refund, apparently to cover costs.
I will be reporting to trading standards as the products being sold are not what you get.
I wouldn’t recommend sololoopstrap.com, instead go and buy straps from either Apple or Amazon.
30 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
The quality of this strap is high…
The quality of this strap is high class! I like the comfy when im wearing it with my apple watch, its just like that i bought a brand new watch! I really love this!
28 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
Very Satisified.
The first time I saw the item I was really amazed. It is so comfortable to wear and it is also stylish. I love how it fits my wrists. It has nice design and it was delivered fast. I want to buy another one for my husband.
28 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
Good quality
Good quality. Satisfied with the band and its beautiful design. I also love how comfortable it is when wear.
28 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
That was so amazing I really2 love it…
That was so amazing I really2 love it and think it's should be recommended for people
28 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
Not bad, I like it.
Well, the band is okay. Good item, almost identical with the original Apple watch band. Nice design also, smooth and sleek.
28 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
goods not received, no response to emails
I have on November 3rd ordered a braided loop strap for apple watch and paid for it with applepay. there was no confirmation email, several inquiries were not answered. but the money was debited. thanks for nothing...
Reply to Sololoopstrap:
"I did not receive a confirmation or an order number after ordering"
27 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Hello IIker,
Thank you for reaching out. That doesn't seem normal at all. We care very much about our customer support.
We are extremely disapointed for you if we failed to respond.
Please reply here with your Order Number and we will look into this right away. :)
Thank you again.
Happy Customer!
I'm happy with my band. I really love the design and it fits comfortably! I'm planning to buy another one for christmas!
27 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
Satisfied
I always ordered online and this strap is one of the best! I am very satisfied😊
27 listopada 2020
Opinia niezależna
Odpowiedź od StrapWall
Thank you for your feedback
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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