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3,3
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So Lippy. I am so confused. Like many others it took a really long time to get my package when you state on your website 48H dispatch. It was more like a week and then I got a completely different product? What is Lindywel and why have I got that instead of what I purchased? Also your emails are in French not English, very hard to navigate a refund.
I made an order on 9th April, got a dispatch email on the 10th April. I was provided with a tracking number which is invalid on the royal mail track and trace. When contacting customer service I was sent a reply which read
"Your order has been successfully shipped but a logistical delay beyond our control has affected the delivery process." What does that even mean! They couldn't provide me with any other tracking number even though they somehow was able to see there is a logistical delay? I am very disappointed and have no idea when I will get my order which is SOL115241. Stay clear of this company as I am thinking its all a scam!
I have PCOS, so I have quite noticeable hair growth with thick hair, and honestly I didn't think it would work this well for me. I used it consistently, and over the weeks I really started to see a difference.
My hair grow back more slowly, it's finer and some areas have reduced a lot. I'm really happy with the results.
I ordered an IPL device last Friday with the claim that it would be delivered in 48 hours. According to the post office app, it is still at the stage of label creation indicating that they’ve not actually sent the item. I contacted customer service only to be told that it’s a logistical issue which is not their issue. I don’t believe this. No attempt to solve my issue and the app is still saying label creation. It looks as though this company have taken my money and have not shipped the item, either that or they have lied about their delivery timings. Either way I’m extremely disappointed and won’t be using them ever again.
Odpowiedź od Solippy
Hello,
we’re truly sorry for the frustration this has caused and we understand why seeing “label created” can feel worrying, but we want to reassure you that we do not take payment without shipping orders, and we have hundreds of thousands of customers worldwide who receive their devices.
There is also an important clarification about timing: we do not claim “delivered in 48 hours”, we state that we dispatch/ship within 48 hours, meaning the label is created and the parcel leaves our warehouse within that time. The delivery time is separate and is clearly indicated on our website in the dropdown “What are your shipping times”; for the UK, the delivery time we announce is 4 to 8 business days after dispatch.
Regarding the wording you were given, when support says it’s “not our issue”, what they mean (and how it should have been explained) is that once the parcel has been dispatched and handed to the carrier, the tracking scans and last-mile movement are handled by the carrier, in your case Royal Mail, which is why updates can sometimes lag behind even though the parcel is already in their network.
If you share your order number with us privately via Trustpilot, we will check your shipment right away and give you a clear update on its status.
John Edgar
Customer Experience Manager, Solippy
Grosse arnaque.
¨Site ne répond pas au Chat
Numéro de téléphone invalide
Produit ne correspond pas à la commande
Produit LOOP commandé et reçu un LindyWel
Odpowiedź od Solippy
Bonjour Nathalie,
Nous sommes désolés que cette expérience vous ait inquiétée et nous comprenons parfaitement votre réaction, mais nous tenons à vous rassurer, il ne s’agit pas d’une arnaque, vous avez bien reçu votre commande et la différence de nom vient d’une confusion liée au branding.
Concrètement, le Appy et le Loop sont le même appareil, issu de la même entreprise, avec les mêmes caractéristiques, mais selon le pays d’expédition le nom et le packaging peuvent varier pour des raisons de droits de marque, car certaines marques sont déjà déposées localement et nous devons nous adapter pour pouvoir livrer légalement.
Concernant le chat en ligne, il est bien actif et notre équipe vous répond du lundi au vendredi de 9h à 19h (heure française), et si vous nous contactez en dehors de ces horaires vous pouvez écrire à support@solippy.com
, nous répondons sous 48h.
Enfin, pour le numéro de téléphone, vous avez raison de le signaler, nous avons actuellement un léger souci technique sur cette ligne et notre équipe est déjà en train de le corriger.
Si vous le souhaitez, vous pouvez partager en privé votre numéro de commande et nous vérifierons votre dossier pour vous confirmer tous les détails.
John Edgar
Customer Experience Manager, Solippy
Very great product to use and very good customer service
Notice how this is the only review of all the positive reviews. Said my order shipped two weeks ago, but due to "some logistical issues", the information has not updated. I called Royal Mail, and they have no record of the tracking number provided
Odpowiedź od Solippy
Hello,
We understand why this looks concerning, but it doesn’t mean the order is fake or that Solippy is a scam.
Solippy has hundreds of thousands of satisfied customers, and a company running a scam wouldn’t be processing hundreds of thousands of orders — it would be shut down by payment platforms and providers very quickly. You can also see this directly from your order number, which reflects how many customers placed an order before you.
When a tracking number doesn’t show on Royal Mail, it’s often because the parcel is still with the initial carrier or on an route before it is handed over to Royal Mail for the final leg, or there is a delivery/tracking issue that needs a carrier update.
At the moment we can’t verify your specific order status from this review because we don’t have your full name or order number, and “Sarah S” isn’t enough to locate your customer file.
We’re going to contact you privately via Trustpilot now to request your order details so we can investigate immediately with the carrier and provide you with a clear delivery update.
In the meantime, you can also reach us via the live chat Monday to Friday from 9am to 7pm (French time), and outside of those hours you can email support@solippy.com
and we reply within 48 hours.
John Edgar
Customer Experience Manager, Solippy
Es ist ein großartiges Produkt, das funktioniert! Die Anwendung war sowohl schmerzfrei als auch zeitsparend.
In den ersten Wochen war ich skeptisch und dachte, dass es nicht wirkt. Alz ich jedoch geduldig bis Woche 7-8 und sogar bis Woche 9 weitermachte, bemerkte ich, dass mein Haarwuchs zurückging und in einigen Bereichen sogar ganz verschwand. Am Ende des beworbenen Zeitraums von 12 Wochen wurde ich nicht enttäuscht.
Meine Haut bleibt länger glatt, und an den meisten Stellen wächst gar nichts mehr nach, während es an manchen Stellen einfach länger dauert, bis die Haare wieder nachwachsen.
Ich kann dieses Produkt sehre empfehlen!
I honestly didn't think anything could work for me. I have super thick, coarse hair on my legs and hands - the kind that seems to grow back the next day after shaving. I was skeptical when I ordered the Loop by Solippy, but I was also desperate to stop dealing with razor burn, ingrown hairs, and the constant need to shave.
Also, even my sister has the same kind of hair as me and she had the chance to take full body laser treatment from a certified clinic. I have taken more time for writing this review as I wanted to compare with sister's results and also give some time to see to regrowth. Trust me, Loop is the best, this device gave me exact same results as a treatment for less prince.
I'm in love with this. This device is really a game changer. Definitely try this out!!
Total scam, I orderd a solippy loop and got a lindywel appy. This is a scanning compact, don't buy it!!!
Odpowiedź od Solippy
Hello,
we’re sorry this surprised you, but it’s not a scam and you did receive the correct device, it’s the same product with different branding.
The Loop and the Appy are the exact same device from the same company; the name/packaging can change depending on the country of shipment because of trademark constraints in certain regions where brand names may already be registered.
If you share your order number privately, we can confirm your order details and reassure you fully, and our team is also available on live chat Monday to Friday from 9am to 7pm (French time), or by email at support@solippy.com (reply within 48 hours).
John Edgar
Customer Experience Manager, Solippy
Il servizio clienti è pessimo, capisco che siete un azienda non italiana, ma un numero verde con gente che parla italiano potete metterlo. Oltretutto ho scritto una mail al quali non hanno mai risposto. Io ho un problema e sono riuscita a mettermi in contatto con loro solo col sito. Dove tra l altro non mi sono stati d aiuto
Odpowiedź od Solippy
Ciao,
Ci dispiace davvero per la tua esperienza negativa e prendiamo la tua segnalazione molto seriamente. Abbiamo preso nota del tuo messaggio e, grazie al nome del profilo con cui hai pubblicato la recensione, possiamo avviare un controllo interno per capire cosa è successo con la tua email e perché non hai ricevuto l’assistenza che ti aspettavi.
A nome del team Solippy ci scusiamo per il disagio, e ti chiediamo di contattarci di nuovo in privato con il numero d’ordine così possiamo riprendere il tuo caso subito e trovare una soluzione concreta.
John Edgar
Customer Experience Manager, Solippy
Zeer tevreden over het product. Tot nu toe 2 keer gebruikt zonder problemen.
Il loro prodotto mi piace molto e il servizio clienti é stato molto efficiente.
Very good customer service, helped with all questions I had, very efficient when getting emails sent to me.
Vielen Dank für Ihre Unterstützung und Hilfe.
Ich möchte mitteilen, dass meine Erfahrung mit Ihrem Kundenservice sehr gut war. Ihre Antworten waren klar, hilfreich und professionell, und ich schätze Ihre schnelle Bearbeitung meines Anliegens sehr.
Nochmals vielen Dank für Ihren hervorragenden Support.
First of all I love the packaging and presentation of the product, so feminine and I love the fact that even if it doesn't work out for you they return money back. For me, it actually worked, I've seen fantastic results, I haven't finished the 12 weeks but I've seen changes. My skin looks smoother than ever
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