Sohnne Recenzje 233

Odpowiedź od Sohnne

1 gru 2025

Hi Sarah,

Thank you for sharing your thoughts. We want to clarify a few things for readers, because the accusation of being a scam is deeply concerning to us and does not reflect how we operate as a company.

Your return request was already under review by our team at the time this review was posted. It seems the review was written before the return process had a chance to be completed. If you check the emails from our support team, you will see that we were fully prepared to assist you and provide a solution so that you would not be left dissatisfied.

To readers, please know that we take every return request seriously and handle each case thoroughly. Our goal is always to make sure customers receive fair treatment and a clear resolution, whether it is a replacement, repair, or refund.

Sarah, if you revisit our previous emails, you will see that we genuinely tried to resolve your concerns and were ready to assist fully. If you would like to continue the conversation or need further support, our team is here and ready to help you reach a satisfying outcome.

Best,
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Gordan,

Thank you for the great review. We’re happy to hear everything arrived quickly, the communication was clear, and the product met your expectations. We truly appreciate your recommendation and your support of Sohnne.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Alan,

Thank you for taking the time to share your experience. We’re glad Diego was able to respond promptly and resolve the issue, as well as follow up directly with the manufacturer to ensure it was properly addressed. Your feedback means a lot to us, and we appreciate your trust in Sohnne.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Courtney,

Thank you for the detailed and thoughtful review. We’re glad you love the look of the chair and ottoman and that they arrived quickly. We’re sorry the assembly felt tricky and that the wrong armrests were included, but we appreciate you working with our team while we get the correct parts to you. Thank you as well for sharing helpful tips for other customers. We’re here until everything is fully resolved and assembled properly.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Michae,

Thank you for the review. We’re happy to hear the delivery was surprisingly quick. We really appreciate you choosing Sohnne and hope you enjoy your piece.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi there,

Thank you for sharing such a thoughtful review. We’re sorry the chairs arrived with shipping damage and missing parts, but we’re truly glad Chester was able to respond quickly and get everything made right for you. Hearing that the chairs now feel high quality, comfortable, and durable means a lot to our team.

As a small thank you, don’t forget you can enjoy using your reward points on a future purchase whenever you’re ready. We appreciate your trust in Sohnne.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Clay,

Thank you for the great review. We’re happy the chairs arrived quickly and that you love the product. We also hear you on the tracking updates, and we’re continuing to improve that experience so customers are never left guessing.

If you haven’t already, feel free to use your reward points on your next order. We truly appreciate your support, and we’re glad to have you with Sohnne.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

1 gru 2025

Hi Michael,

Thank you for taking the time to share your experience. We understand how disappointing it can feel when expectations and reality do not align, and we want to clarify a few important points for readers who may come across this review.

First, we do not operate as a fake drop shipping company. Our products are shipped directly from our manufacturing facilities, which is standard practice for many furniture brands that work with international production partners. The shipping label simply reflects the factory location, not a third-party reseller, and certainly not a deceptive process.

Regarding the return and refund procedure, we ask for basic documentation such as a box-opening video to ensure accuracy, protect customers against missing parts, and prevent shipping carrier damage from being mistaken for product issues. This is a common industry practice, and we always guide customers through each step so the process is clear and manageable.

We also want readers to know that our support team is responsive, and we do assist customers through returns, replacements, or refunds when needed. Many customers complete the process smoothly, and we remain committed to making sure every case is handled fairly.

As for the concern about reviews, all platforms we use independently verify submissions. We have no control over which reviews are approved or published, only that we respond to each one sincerely.

Michael, if you would like us to revisit your case and help you reach a proper resolution, our team is ready to assist. Your experience matters, and we want every customer to feel supported from start to finish.

Best,
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Russell,

Thank you for the kind review. We’re sorry again for the delay, but we’re really glad Michael was able to support you along the way and provide a partial refund. It’s great to hear you’re happy with your Le Corbusier chair, and we truly appreciate your patience and
understanding.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Garry,

Thank you for sharing such positive feedback. We’re thrilled to hear you love the chair and that the quality, craftsmanship, and medium-firm seating are exactly what you were looking for.

It’s designed to support long working hours, so it’s great to know it’s doing just that. Enjoy your chair, and thank you for choosing Sohnne.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Eva,

Thank you for taking the time to share your experience. We’re truly sorry the ordering process felt rocky at first and that communication was challenging.

That said, we’re glad Andre was able to step in, assist you directly, and ensure the refund was handled smoothly. We appreciate your patience and your honest feedback, which helps us improve.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi there,

Thank you for sharing your feedback. We appreciate you acknowledging Andre’s effort in resolving the service side of your experience. We’re sorry to hear about the disappointment regarding the material and the delivery communication.

Your comments have been noted and shared internally, as transparency and accurate product descriptions are extremely important to us. If there is anything still unresolved, we would welcome the opportunity to review it further and assist.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

15 gru 2025

Hi Zachary,

Thank you so much for your review, Zachary! We’re glad to hear you’re happy with the quality and look of the chair—and that it felt worth the price. We also love that it arrived ready to enjoy with no assembly needed.

Thanks for mentioning the headrest feel as well; that’s really helpful for customers who prefer a more upright/firm seating experience. Enjoy your chair!

Best,
Johannes
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Daniel,

Thank you so much for this heartfelt review. We’re thrilled to hear how much comfort the piece brings into your daily life, especially as a place to truly unwind after a long, busy day.

Knowing it’s become a favorite spot for the whole family, including your toddler and even the dog, really means a lot to us. That’s exactly what the chair was made for.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

1 gru 2025

Hi Olivia,

Thank you for sharing your experience. We are truly sorry to hear that the chair did not meet your expectations, and we want to clarify a few important points for readers so they can understand the full context.

First, the photos on our website are not taken from other retailers. All images we use come from our own product photography or licensed studio material. Sometimes color tones can appear slightly different due to lighting or screen settings, but the images are not taken from outside brands. If there is ever a manufacturing issue or variation, we address it directly with customers through our support team.

Regarding the San Francisco address, this location is an administrative office and not a public showroom. This has been communicated to customers who reach out to us directly, and we always provide assistance through our official customer service channels rather than walk-in visits.

As for WhatsApp support, it is not a bot or offshore system. It is simply one of our communication tools used by many international customers for faster messaging, and our team responds from our main service center. If you did not receive a reply, then your message may not have reached us properly, and we would be happy to review this together.

To readers, please know that we do stand behind the products we ship. If an item arrives damaged or not as described, we offer replacements, repairs, or refunds depending on the case. We never leave a customer without support once we are contacted through the correct channels.

Olivia, if you would like us to take another look at your order and help you resolve the issue properly, our team is ready to assist you. Your experience matters, and we want to make sure you feel heard and supported.

Best,
Sohnne Team

Odpowiedź od Sohnne

13 gru 2025

Hi Peter,

Thank you for the great review. We’re happy to hear Jason and Thomas took good care of you throughout the purchase, delivery, and white glove setup. We’re glad everything went smoothly and hope you’re enjoying your chair and table.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Samuel,

Thank you for sharing your experience. We’re thrilled to hear both chairs arrived quickly and met your expectations in quality. I’ll be sure to pass your kind words along to Michael. We truly appreciate your support and look forward to helping you again.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Trip,

Thank you for the thoughtful feedback. We’re glad you’re happy with the quality, materials, and overall build of the chair.

We also appreciate you mentioning the sizing, that insight is helpful for other customers planning their space.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Leesa,

Thank you for the kind words. We’re happy Andre was able to assist quickly with the payment issue, and we hope you’ll love your recliners once they arrive. We appreciate you choosing Sohnne.

Best,
Steve
Sohnne team

Odpowiedź od Sohnne

13 gru 2025

Hi Cynthy,

Thank you for the wonderful review. We’re happy the chair fits perfectly in your apartment and that it reclines easily while staying super comfortable. We’re also glad the included tools and simple assembly made everything smooth. Enjoy your new favorite spot at home.

Best,
Steve
Sohnne team