Sofology - Straiton Edinburgh Recenzje 3496

Wynik TrustScore: 5 na 5

4,9

C2, The Gateway Site, Peel Centre, EH20 9PW Edinburgh, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Visiting the store in Straiton, we were greeted by Tonia. We are very aware of pressure sales, but she was incredibly professional and engaging. Not only informative but very endearing. We were visiti... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We recently purchased a sofa from the Straiton store in Edinburgh and had a fantastic experience from start to finish. Harrison was incredibly helpful, knowledgeable, and patient throughout the proc... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really helpful staff who didn't hassle us but gave us all the information we needed. Details of furniture available both dimensions and styles ,colours and types of fabric , All in all and excelle... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

The process was pretty straight forward particularly being able to complete the order from the comfort of my home. The only negative point was that the sales person in the showroom said the sofas wo... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z sofami
  2. Dodatki do mebli
  3. Sklep meblowy
  4. Sklep z wyposażeniem domowym
  5. Sklep z meblami do salonu
  6. Tapicer

Napisane przez firmę

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Dane kontaktowe

  • C2, The Gateway Site, Peel Centre, EH20 9PW, Edinburgh, Zjednoczone Królestwo

4,9

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Great experience

We recently purchased a sofa from the Straiton store in Edinburgh and had a fantastic experience from start to finish. Harrison was incredibly helpful, knowledgeable, and patient throughout the process. He took the time to answer all of our questions, helped us explore the different options available, and made sure we found the perfect sofa for our home without ever feeling pressured.
His friendly and professional approach made what can sometimes be a stressful decision feel easy and enjoyable. We're delighted with our new sofa and wouldn't hesitate to recommend Sofology at Straiton to anyone looking for great customer service.
Thanks again, Harrison!

31 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Oceniono na 5 z 5

Fantastic service without any hard…

Fantastic service without any hard sell. Very knowledgeable on different couches and chairs.

31 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day!

Oceniono na 5 z 5

Excellent Service

Excellent service from very knowledgeable staff who listened to what I was looking for and made my choice in choosing a new sofa a very pleasing experience!

3 czerwca 2026
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Odpowiedź od Sofology - Straiton Edinburgh

What a fantastic review, thank you so much for taking the time to write this! We will pass this feedback over for you, have a great day.

Oceniono na 5 z 5

Visiting the store in Straiton

Visiting the store in Straiton, we were greeted by Tonia. We are very aware of pressure sales, but she was incredibly professional and engaging. Not only informative but very endearing. We were visiting from Fife and said we would probably purchase through our local store. She explained the process and it didn’t deter her to go the extra mile for us. In turn we are going to go back to purchase from her.

6 czerwca 2026
Opinia niezależna
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Odpowiedź od Sofology - Straiton Edinburgh

Thanks for this fabulous review. We appreciate you sharing it with others!

Oceniono na 5 z 5

Customer service was excellent

Customer service was excellent. Not too pushy and guiding us to the right decision.

31 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Thanks for this fabulous review. We appreciate you sharing it with others!

Oceniono na 5 z 5

Great experience - Sofology Edinburgh Straiton

I had such a lovely experience at Sofology choosing a sofa for my first home. Jonathan was fantastic – friendly, approachable and always on hand if I had any questions.

What I appreciated most was being able to wander around and take my time without feeling pressured in any way. It made the whole experience relaxed and enjoyable, while still knowing there was help available whenever I needed it.

I'm so excited for my sofa to arrive and would definitely recommend Sofology to anyone looking for a stress-free furniture shopping experience. Thank you, Jonathan, for making it such a positive experience!

24 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Oceniono na 5 z 5

Smooth experience

Smooth experience. Very helpful and informative adviser (Harrison Summers)

16 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thank you for your review. Another great review for Harrison, we will make sure to pass this on! Have a nice day.

Oceniono na 4 z 5

The sales person said one thing but the website said another

The process was pretty straight forward particularly being able to complete the order from the comfort of my home. The only negative point was that the sales person in the showroom said the sofas would take up to 11 weeks to arrive but the website and order confirmation said from 11 weeks. We are hoping they will arrive sooner rather than later.

17 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.

Oceniono na 5 z 5

Great shopping experience

Great shopping experience, great staff , clean store great selection .Matt done a fantastic job, very knowledgeable.

8 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thank you for your review. Another great review for Matt, we will make sure to pass this on! Have a nice day.

Oceniono na 5 z 5

Very happy with the way the team…

Very happy with the way the team explained everything to us about our new sofa but the delivery date is a bit to long

12 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thanks for your feedback - we’re really pleased to hear the team took the time to explain everything clearly when choosing your new sofa. We also appreciate your comments on the delivery time and understand it can feel a little long. As our sofas are made to order, lead times can vary depending on the specification, but we’ll always keep you updated throughout.

Oceniono na 5 z 5

Excellent service

No hassle left to browse and the process for buying the sofa was straightforward and the salesperson was very helpful

10 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Oceniono na 5 z 5

Really helpful staff who didn't hassle…

Really helpful staff who didn't hassle us but gave us all the information we needed.
Details of furniture available both dimensions and styles ,colours and types of fabric ,
All in all and excellent experience and we went home happy with our order

13 maja 2026
Logo Sofology - Straiton Edinburgh

Odpowiedź od Sofology - Straiton Edinburgh

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Oceniono na 5 z 5

Excellent Service - Edinburgh Straiton 😊

Excellent service, friendly and very helpful. Made our visit a pleasure. Tonia was very good 😊 we appreciate the relaxing but professional experience. Thank you 🙏

4 maja 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Oceniono na 5 z 5

Johnathon was very helpful at showing…

Johnathon was very helpful at showing us the ranges of sofas that suited our requirements.
Once we had come to a decision on the sofas we wanted to purchase, he was very thorough in explaining the purchasing procedure , ensuring that we were completely happy with our choice, estimated delivery date, etc.

27 kwietnia 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Thank you for sharing your experience :-)

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. Did not feel hounded and totally at ease to browse

26 kwietnia 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊

Oceniono na 5 z 5

Jonathan was absolutely superb

Jonathan was absolutely superb! Very knowledgeable and just a pleasure to deal with.

26 kwietnia 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thank you for your review. Another great review for Jonathan, we will make sure to pass this on! Have a nice day.

Oceniono na 5 z 5

Colin was extremely helpful from the…

Colin was extremely helpful from the beginning he helped with colour style and sizing to fit the right sofa for us.
He never pressured us to buy then and there and when we came back a few days later he was happy to see us and just as helpful!
10/10

19 kwietnia 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thank you for your review. Another great review for Colin, we will make sure to pass this on! Have a nice day.

Oceniono na 5 z 5

Great service from when we walked into…

Great service from when we walked into the store until we left.

15 kwietnia 2026
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Odpowiedź od Sofology - Straiton Edinburgh

Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!

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