Ray the sales person he was helpfull, answered our queries. Helped us good old fashioned customer service. He was approachable, wasn't pushy had a great sense of humour and made the transaction ver... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęTeeside Shopping Park, Sandown Way, TS17 7BT Stockton-on-Tees, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Wasn't rushed or pounced on in the store, was able to browse and sit on the sofa we liked the look of, help was available when needed, great knowledge of store sofas, was told the fratelli and the mon... Zobacz więcej
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I am very happy with our experience with Sofology and with the delivery men who brought us our lovely sofa/chair. Chloe at the Stockton store was marvellous, so friendly and helpful and knowledgeable.... Zobacz więcej
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The sales lady in the shop was very friendly and helpful when we were looking at several settee options. email documentation arrived as agreed, now just waiting for arrival of corner settee.
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Informacje dotyczące firmy
- Sklep z sofami
- Dodatki do mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Tapicer
Napisane przez firmę
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Dane kontaktowe
Teeside Shopping Park, Sandown Way, TS17 7BT, Stockton-on-Tees, Zjednoczone Królestwo
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had a lovely shopping experience
I had a lovely shopping experience, I found the perfect recliner sofa, the sales team were very friendly.
24 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars Fay :-)
Was approached just after we arrived in…
Was approached just after we arrived in the store, friendly welcome by all staff, but not pressured sales, given plenty of time to browse while Staff were available to question if we needed, we actually left the store to check what was available at 2 other stores next door but returned as happy with our first choice. The gentleman then came to speak to us asked if we needed anymore help. We discussed our choice, he made sure we were aware of the delivery charge on top ! Which I had already noticed, we completed the transaction and he made sure we knew it might arrive a week later than the expected 2 depending which depot would deliver, also as we live on a farm he was aware that w live outside the village by I presume checking a map on his pad ? Totally happy with the service from him plus the other 2 sale staff working today
20 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, it sounds like you were well looked after in-store! We're pleased that you're happy with the service and we will make sure to pass this on. Thank you for taking the time to leave a review 😊
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Tony. Have a great day 😊
From entering Sofology to leaving we…
From entering Sofology to leaving we were looked after exceptionally well.
The whole experience was 10 out of 10 .
It was our second purchase from Sofology and I would highly recommend to friends and family.
17 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for sharing your experience Linda :-)
Excellent service, from entering the store until leaving
From entering the store Tony was a mind of information and extremely helpful.
He explained everything in full and was very polite with both my wife and I.
16 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, thank you for your review. Another great review for Tony, we will make sure to pass this on! Have a nice day.
So easy to new movechoose and get a new suite…
So easy to choose and get a new suite your member of staff was so nice and polite and told us everything we needed to know
16 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
No pressure
No pressure
Mervyn Teesdale Park really looked after us.
Recommend to family/friends 100%
14 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for awarding us 5 stars :-)
Assistant was great very helpful and…
Assistant was great very helpful and made me feel at ease went through everything and made me feel comfortable he is definitely a asset to your company
10 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
The gentleman that helped us choose
The gentleman that helped us choose. Couldn't have been more helpful.
4 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for taking the time to leave a 5-star review!😊
Bought the paramount sofa (which I…
Bought the paramount sofa (which I would advise anyone not to buy) had it just 7 months, from the day it arrived the delivery driver damaged the brackets on the legs (advised was only way to get it in) technician came out and said what a load of rubbish, managed to sort something out but said would always be an issue, wasn't told about any gliders for the sofa, technician helped with this. Next day noticed the cup holder smashed, so this was then having to be replaced ( but having to wait weeks for the item to be sent out and then having to chase up the product with delivery driver as I work full time and they keep trying to deliver but won't send it to a neighbour and no where else it can be delivered too) then waiting weeks for technician to come out but not available on days I was off, then having to waste holidays or ringing in sick to work.
Then there was a technician problem with cup holder and yet again all this repeats.
I also find the sofa very uncomfortable to sit on and finding I get backache and neck ache.
I trying to complain but don't seem interested in helping except sending me parts of sofa.
25 czerwca 2025
Opinia niezależna
Odpowiedź od Sofology - Stockton-on-Tees
Hi Lanny, we are sorry to hear that you are unhappy. Please send an email to social.media.complaints@sofology.co.uk with your order number and we will take a look into this.
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
The assistant was fantastic
The assistant was fantastic, patient and remembered us from a previous visit. Very friendly without being over familiar.
1 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent service in this store
Excellent service in this store! This will be our fourth sofa and the quality has always been outstanding
Staff in store cannot do enough for you and they are not paid on commission - Gary was superb
1 lutego 2026
Odpowiedź od Sofology - Stockton-on-Tees
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
A really good selection of sofas
Previously ordered from this firm before. When we arrived we were welcomed by a member of staff and were told that if we wanted to ask anything we should call on a member of staff to help. We were then left on our own to look around the shop. At no time did we feel hassled. When we chose what we wanted the staff member was excellent. She informed us what we could change, if we wanted, on the sofa. We were pleased we’d been told about the options as we may never have bought the sofa if we hadn’t. Everything was explained to us in detail and we were more than happy with our purchase.
31 stycznia 2026
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for sharing your experience Agnes, we are pleased that your visit to the store was a positive one!
Excellent customer service
Gary the sales assistant was really helpful, looked up a previpus order to compare dimensions we were looking for, we couldn’t have made a purchase without him on the day. He wasn’t intrusive but helped answer questions and give us options for our space
31 stycznia 2026
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for sharing your experience Emily!
Excellent customer service
Excellent customer service from John. Efficient and easy ordering service with knowledgeable and friendly staff.
31 stycznia 2026
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for choosing Sofology Amy!
Great experience within Teesside strode
Great experience within Teesside strode
Great team who gave us all the options and information we required
26 stycznia 2026
Odpowiedź od Sofology - Stockton-on-Tees
Thank you for sharing your experience!
Doświadczenie Trustpilot
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