Sofology - Cardiff Recenzje 2419

Wynik TrustScore: 5 na 5

4,8

Unit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was so glad I made the effort to visit Sofology. I visited around a fortnight ago to peruse the stock and I was very impressed with the standard of quality. The sales people made me very welcome, ma... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Our first order was rejected for various reasons, and it was returned. We then went looking elsewhere and were shocked at the prices and lack of quality etc. We decided to return to Sofology and sel... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep z sofami
  2. Dodatki do mebli
  3. Sklep meblowy
  4. Sklep z wyposażeniem domowym
  5. Sklep z meblami do salonu
  6. Tapicer

Napisane przez firmę

At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk


Dane kontaktowe

  • Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Zjednoczone Królestwo

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

Great service

Came into store with only 30 mins til close but was still provided with great customer service!

30 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you for taking the time to leave a 5-star review Miss Harris!😊

Oceniono na 5 z 5

Good experience

This was fourth visit to Sofology. Today we had decided which sofa we wanted. Antonella remembered us from our previous visits when we arrived today. She was polite, patient, friendly and thorough. There was no pressure or hard sell which I find refreshing.

1 grudnia 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Oceniono na 5 z 5

Fantastic store

Phil in the Cardiff store was wonderful. Very knowledgeable truly listened to what I wanted, spent a good amount of time with me to find the best sofa for me. No pressure to purchase either, set it all up online for me to think about and complete the purchase later on. Can't fault him or this store would highly recommend for a great buying experience

30 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Oceniono na 5 z 5

The staff was very helpful

The staff was very helpful

28 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.

Oceniono na 5 z 5

Feedback on Cardiff store experience.

Would just like to say the Cardiff store had great range an was very inviting. Would like to just highlight some great customer service from a member of your team who was called Phil.

Phil provided exceptional customer service throughout the purchase of our sofa and chairs.
We visited the shop on what must be close to a record six times, and each time he was incredibly helpful, knowledgeable about design, styles, and fabrics, and gave great advice on what would work well together and in our room.
He was patient and thorough, allowing us to try and subsequently change our minds on lots (and lots) of different styles. He explained everything clearly, including all about the insurance options and cleaning products.
Phil explain in great details the delivery options, taking time to explain how the sofa could be dismantled into certain sections and rebuilt to ease our concerns about fitting it into our home.
He was also very transparent about pricing and credit agreements.
Overall, Phil was brilliant, professional, friendly, and made the whole process as stress-free as it could have been for two people who couldn't decide for ages what to purchase. We got there in the end and cant wait for our delivery - thanks Phil.

15 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi Theresa, thank you very much for your review. We're pleased that you are happy with the service from Phil at Sofology. Have a great day 😊

Oceniono na 5 z 5

Aggy was amazing

Aggy was amazing. It was only a discounted footstool I ordered, but she still took the same care and attention to detail I got when I ordered a full sofa earlier this year.

And WOW the insurance is worth it!!

19 listopada 2025
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Odpowiedź od Sofology - Cardiff

Thanks for the review Phillip, great to hear about the excellent customer service you received in the Cardiff store 😊

Oceniono na 5 z 5

Jake

Jake, the sales guy was the least pushy salesperson i have met. So refreshing as he was there for us with info but wasnt in our face. End result was rather than go home amd think we went ahead there and then. The tech was playing up but again, Jake took ownership, wemt a paper route and foĺlowed up first thing next day to confirm all is done and spelt out next steps. Couldnt have been mre helpful, fantastic ambassador for sofology and a masterclass im customer service and support. Thank you!

27 listopada 2025
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Odpowiedź od Sofology - Cardiff

Thank you for taking the time to write this great review Mrs Norman :-)

Oceniono na 5 z 5

Helpful staff (Leigh)

Helpful staff (Leigh)
All questions answered

20 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!

Oceniono na 4 z 5

Newport Road Branch

Good customer service

15 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!

Oceniono na 5 z 5

Salesman Phillip was very polite

Salesman Phillip was very polite, helpful and very informative. No pressure, just left to walk around the store at our own pace.
Haven’t taken delivery of the sofa yet, therefore unable to comment on the delivery quality/service!

15 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Oceniono na 1 z 5

Significantly missed delivery dates. Avoid.

Promised delivery within 12 weeks. Which came and went over a month ago. The estimated date in the system just keeps moving and we haven't been provided with any updates on progress. If you are moving in to an unfurnished house id avoid at all costs, as you'll be waiting well over 4 months from our experience. Will update the review if the sofa ever arrives.

19 lipca 2025
Opinia niezależna
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Odpowiedź od Sofology - Cardiff

Hi, thank you for sharing your review. We’re sorry to hear about your experience. If there’s anything we can assist you with, please feel free to email us at social.media.complaints@sofology.co.uk

Oceniono na 1 z 5

Avoid at all costs

Avoid at all costs. I bought a corner recliner from Sofology and within weeks the fabric went in holes. The fabric was clearly rotten. They replaced the one cushion, but weeks later the same happened to the headrest. They are failing to accept responsibility. They state its wear and tear on a sofa that is only a few months old. This has now been reported to the Ombudsman.

21 czerwca 2025
Opinia niezależna
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Odpowiedź od Sofology - Cardiff

Hi Donna, thanks so much for your review. We can see your complaint has been handled by our Regulatory Complaints Team, and we are sorry that you remain unhappy with the outcome.

Oceniono na 5 z 5

Very helpful in store on the day

Very helpful in store on the day. Leigh ran us through alll options with no pressure and shared his honest opinion on our queries. Also, very hospitable during our visit whilst we took time to review our options.

8 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Oceniono na 5 z 5

Helpful & Friendly Service

Antonella was very helpful and accommodating to us as we visited the store a few times, she helped us make sure we were getting the right sofa for us. Excellent service overall, would recommend to anyone.

10 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊

Oceniono na 5 z 5

Relaxed & Friendly store 😊🌟

THE WHOLE EXPERIENCE WAS RELAXED, FROM WALKING IN AND AROUND THE VERY WELL LAYED OUT STORE.MEETING JAKE, WHO WENT THROUGH EVERYTHING AND EXPLAINED IT ALL VERY WELL.
NOT ONCE DID WE, EXPERIENCE ANY PUSHY SALESMANSHIP, INFACT, QUITE THE OPPOSITE 😊
THE STOCK IS OF A VERY HIGH QUALITY AND STANDARD, WOULD RECOMMEND sofology Cardiff TO ALL THAT ARE AFTER A NEW SOFFA SUIT.

9 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thanks for your 5-star review, we really appreciate the feedback!

Oceniono na 5 z 5

Excellent and swift service in the…

Excellent and swift service in the Cardiff store. Antonella was very knowledgable and helpful.

8 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

Oceniono na 5 z 5

so easy and relaxed

very helpful lady who sorted it all out for us. no pressure, very relaxed.

2 listopada 2025
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Odpowiedź od Sofology - Cardiff

Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊

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