We ordered Waldorf sofa as our choice of color and size. It feels comfortable and relaxing. FItting was done professionallyin Perfect way. Removed and cleared all the stuffs comes with it. Felt tire... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit C, Seager Retail Park, Newport Road, CF23 9AA Cardiff, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was so glad I made the effort to visit Sofology. I visited around a fortnight ago to peruse the stock and I was very impressed with the standard of quality. The sales people made me very welcome, ma... Zobacz więcej
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We were advised by Leigh Mitchell. He is very helpful and nothing seems to be too much trouble. He quickly understood our requirements but then suggested we wander the store until we found suitable fu... Zobacz więcej
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Our first order was rejected for various reasons, and it was returned. We then went looking elsewhere and were shocked at the prices and lack of quality etc. We decided to return to Sofology and sel... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z sofami
- Dodatki do mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Tapicer
Napisane przez firmę
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Dane kontaktowe
Unit C, Seager Retail Park, Newport Road, CF23 9AA, Cardiff, Zjednoczone Królestwo
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
so easy and relaxed
very helpful lady who sorted it all out for us. no pressure, very relaxed.
2 listopada 2025
Odpowiedź od Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Huge selection and excellent service from Leigh
I’ve just ordered a sofa and chair from Sofology and the service from Leigh was outstanding. He was friendly, patient, and really knowledgeable, helping us find exactly what I was looking for without any pressure. The whole process was smooth and enjoyable — great customer service
5 listopada 2025
Odpowiedź od Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review!😊
Customer Review…
Dealt with a lovely guy in store and everything was explained thoroughly. Great in-store experience.
4 listopada 2025
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Odpowiedź od Sofology - Cardiff
Thank you for sharing your experience at Sofology Cardiff. We're glad you appreciated our polite service and felt no pressure during your visit. Our team aims to create a welcoming environment, and your feedback is encouraging.
We hope to see you again soon for your future furniture needs. If you need anything else, please reach out.
Great products and Great service
We managed to get a bargain on a swivel chair and we were dealt with efficiently and professionally.
We came home and decided to order a 3 seater chaise too!!
Great products with great service. I hope it continues to delivery 😁
2 listopada 2025
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
The member of staff was extremely…
The member of staff was extremely helpful and friendly. Gave me all the information I needed to know.
1 listopada 2025
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Sofa shopping with the family
Customer service from Phil in your Newport Rd store in Cardiff was exceptional. Very knowledgeable, told us everything we needed to know.
He's doing a great job. Sofa purchased.
1 listopada 2025
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Eva the sales person was brilliant
Eva the sales person was brilliant, really helpful , efficient and a pleasure to meet.
1 listopada 2025
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Philip the sales person was extremely…
Philip the sales person was extremely and patient in helping us to find the right sofa for us
31 października 2025
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Great service from Leigh
We placed an order for a Fitzrovia sofa and love seat. We had previously called into the store so knew which design sofa we wanted but needed some help with dimensions and then the colour choice. Leigh helped us with that and then took his time talking us through the best method of regular sofa care and the features of Sofashield.
We are looking forward to the delivery in 7 weeks time and will then do an update regarding the delivery service.
30 października 2025
Odpowiedź od Sofology - Cardiff
Thank you for your feedback! We're thrilled to hear about your positive experience at Sofology Cardiff and that Leigh assisted you with your Fitzrovia sofa and love seat selection. It's great that you found his advice on dimensions, color choices, and sofa care helpful.
We look forward to the delivery of your new furniture and your thoughts on our service. If you have any questions or need assistance, please reach out.
Thank you for choosing Sofology. We hope your new sofa and love seat bring you comfort and joy for years to come.
Found a lovely recliner at a great…
Found a lovely recliner at a great price. Young lady who served us was very helpful and knowledgeable.
29 października 2025
Odpowiedź od Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Odpowiedź od Sofology - Cardiff
Hi there, thank you for taking the time to leave a 5-star review!😊
Way better than the competition and…
Way better than the competition and great service
24 października 2025
Odpowiedź od Sofology - Cardiff
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great service
Was great to browse without feeling pressured by the staff. When approached staff they were very helpful and knowledgeable. When we decided what we wanted the member of staff who was Leigh was very friendly and informative went through all our options. Great service would recommend.
25 października 2025
Odpowiedź od Sofology - Cardiff
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Extremely knowledgeable sofologist…
Extremely knowledgeable sofologist Phil- gave expert advice and support. I have confidence that I’ve made the right decision with my choice of sofa. He made good suggestions based on my personal preferences. Very happy customer :-)
25 października 2025
Odpowiedź od Sofology - Cardiff
Thank you for your wonderful feedback! We're glad Phil provided expert advice and support, helping you feel confident in your sofa choice. It's great to know his suggestions matched your preferences and that you're a happy customer. Your satisfaction is our priority, and your kind words mean a lot. If you have any questions or need assistance, please reach out. Enjoy your new sofa!
Very friendly and helpful
Very friendly and helpful. Explained everything to us clearly and was charming!
25 października 2025
Odpowiedź od Sofology - Cardiff
Thank you for your wonderful review! We're glad to hear our team was friendly and helpful, and that everything was explained clearly. Your feedback motivates us to keep providing excellent service. We look forward to welcoming you back to Sofology Cardiff!
Jason Strannigan man in the store was very helpful…
The man in the store was very helpful and explained everything that was needed to make the sale of the two sofas to me a good experience
23 października 2025
Odpowiedź od Sofology - Cardiff
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Jake was really helpful and knew his…
Jake was really helpful and knew his products well.
Lovely spacious store to look around before purchasing.
22 października 2025
Odpowiedź od Sofology - Cardiff
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Customer service are useless which is…
Customer service team are useless which is poor considering that customers are opening thousands at the stores.
I ordered a sofa which went smoothly. When I called the store to make an amendment they told me to call customer services. Called them and they said a sales advisor would be in contact within 24 hours. Called them again and was told 72 hours. After 3 days called again and was told they would escalate.
Then I received an email saying I could do the amendment if I paid extra and gave me a number to call. When I called the number they said they cant process this.
Called customer serviced again and they said the store will sort it out and will get a response in 72 hours.
As expected no response received. I do not recommend using Sofology at all
5 października 2025
Opinia niezależna
Odpowiedź od Sofology - Cardiff
Thank you for taking the time to share your feedback with us.If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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