We visited the sofology store in Cannock. Jess served us , after explaining to her what we were looking for she gave us a tour of the shop showing all their sofas meeting our requirements, she was ver... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęUnit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR Cannock, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good choice of goods & after finding the sofa we wanted the best thing was the person we spoke too, Jess was professional & clear in everything that was needed. All questions were answered with auth... Zobacz więcej
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A good selection of Sofas to choose from, no high pressure sales left alone to browse at our leisure .very helpful and knowledgeable staff especially Kim at the Cannock store who answered all or ques... Zobacz więcej
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I visited the Cannock store and Kimberly went above and beyond to help me phoning other stores locally. I returned shortly after and once again she was friendly and went beyond excellence. Her attit... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z sofami
- Dodatki do mebli
- Sklep meblowy
- Sklep z wyposażeniem domowym
- Sklep z meblami do salonu
- Tapicer
Napisane przez firmę
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Dane kontaktowe
Unit 4, Cannock Gateway Retail Park, Eastern Way, WS11 8XR, Cannock, Zjednoczone Królestwo
4,8
Doskonała
3 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Sunny was very helpful
Staff were helpful, especially Sunny. However, the reason for the low mark was their work tablets were not working properly on a Sunday to finalise our order. Expected a phonecall Monday, but nothing. Rang Sofaolfy who said they were going to give it 48 hours and try their tablets again. Sunny would ring me tomorrow. Tomorrow came and no phone all by 5pm, so rang Sofaolfy again. Spoke to Sunny who would make arrangements to finalise order and would ring the next day. This was done, so finally ordered.
7 czerwca 2026
Odpowiedź od Sofology - Cannock
Thank you for your feedback. We're pleased to hear that Sunny and the team were helpful, but we're sorry for the system issues that delayed your order and for the lack of callbacks when promised. We understand how frustrating this must have been and appreciate your patience whilst the issue was resolved. Thank you for choosing Sofology, and we hope you enjoy your new sofa once it arrives!
Odpowiedź od Sofology - Cannock
Hello, thank you so much for your review. We are so happy to hear this!
Odpowiedź od Sofology - Cannock
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day!
Really poor aftercare
Really poor aftercare. We were told in store delivery will be 6 weeks - we've heard nothing from you since and so today we called after being left non the wiser to find out the order is going to be longer than 3 months from ordering. I wish to cancel the order - please can someone advise how... Very poor!
4 maja 2026
Odpowiedź od Sofology - Cannock
Thank you for sharing your review. We're sorry to hear about your experience and would love the opportunity to look into this further for you. Please feel free to email us at social.media.complaints@sofology.co.uk with your review and account details, and our team will be happy to assist.
Good experience
Lisa who served us was very attentive and put in a lot of time to talk us through everything and be as helpful as she possibly could be.
22 maja 2026
Odpowiedź od Sofology - Cannock
Thank you for this great review Mr Goodhead
Excellent service from start to finish
Excellent service from start to finish. Think the ladies name who served us was Liz.
22 maja 2026
Odpowiedź od Sofology - Cannock
Thanks Jo
Very good service everything explained…
Very good service everything explained to us very.helpfull
17 maja 2026
Odpowiedź od Sofology - Cannock
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Untruthful and shocking service…good luck if you buy off them.
Untruthful and shocking service attached with promises and broken communication and delivery service carried out by poor personality
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Awful sofa and poor customer service
spent £2000 on a 2 and 3 seater sofa. Arrived Jan 2026. 3 months in and the 3 seater is not as comfortable as the 2. It feels like we are going to slip off. Engineer came and stated there was nothing wrong with it and it was just settling in. I would not have brought it if i had known it would deteriorate in such a short time. Customer services were useless and offered nothing other than for us to pay for an independent report. DO NOT BUY UNLESS YOU WANT TO PURCHASE 4 SOFAS A YEAR!!!!!
25 maja 2026
Opinia niezależna
Odpowiedź od Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Very helpful staff and knowledgeable on…
Very helpful staff and knowledgeable on the product
18 maja 2026
Odpowiedź od Sofology - Cannock
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great service provided and the sales…
Great service provided and the sales consultant was friendly and knowledgable. We are looking forward to receiving our sofa.
17 maja 2026
Odpowiedź od Sofology - Cannock
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Excellent
Kimberley who helped us was extremely knowledgeable and make the experience easy! Thank you!
14 maja 2026
Odpowiedź od Sofology - Cannock
Hi there, thank you for your review. Another great review for Kimberley, we will make sure to pass this on! Have a nice day.
Odpowiedź od Sofology - Cannock
Thanks for this fabulous review. We appreciate you sharing it with others!
Odpowiedź od Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Odpowiedź od Sofology - Cannock
Thank you Maria!
Linda was so good she was very…
Linda was so good she was very knowledgeable and helpful. I’m slightly deaf and she was very patient and thorough with what I was after. We already saw the sofa online and loved the style and look
27 kwietnia 2026
Odpowiedź od Sofology - Cannock
Hello, We are very pleased to hear that you have had a great experience while visiting our store. Thank you for taking the time to give us your feedback. 😊
DO NOT BUY IN STORE
DO NOT BUY IN STORE
If you buy in store they will tell you that you have a 14 day cooling off period, this is a lie. You cannot cancel any orders past 48 hours even if they tell you otherwise. We are moving house and needed to cancel after 13 days as the new sofa will not fit and we are now trapped with it. Do not listen to the lying salespeople.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Sofology - Cannock
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Odpowiedź od Sofology - Cannock
Hi there, thank you for your review. Another great review for Linda, we will make sure to pass this on! Have a nice day.
The lady who helped us was so…
The lady who helped us was so knowledgeable, and helpful, and patient...I was happy to order with her.
11 kwietnia 2026
Odpowiedź od Sofology - Cannock
Hi there, thank you for taking the time to leave a 4-star review. It's great to hear feedback like this!
Odpowiedź od Sofology - Cannock
Hi there, thank you for taking the time to leave a 5-star review!😊
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