Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 2 z 5

Over £11.00 to deliver 3 small items, delivery was nearly as expensive as the products absolute rip off

Oceniono na 1 z 5

Order item before Christmas never arrived. After asking what happened with my order they said new one will be sent. Few days after they receive email saying my item is out of stock definitely terri... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great products & service. Wonderful experience end to end, from the brilliant products to the service. We are really pleased with our Toast Beers & Harry Specter Chocolates. Arrived on time & with e... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very good stuff. The real value isn't always obvious with some products such as the shampoos until you use them in comparison to other apparently cheaper, but poorer value, products. The beers are wi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Restauracje i bary

Informacje przekazane przez różne źródła zewnętrzne

Social Supermarket is changing how people shop online, by making it easy to find and buy products with a positive social impact.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

76 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great Choice

Easy to navigate around the website which has lovely items to choose from. I bought a gift voucher as a raffle prize and I know the recipient will enjoy choosing their own gift x

1 marca 2024
Opinia niezależna
Oceniono na 1 z 5

Dreadful experience

I had a dreadful experience with this company. I ordered several Christmas gifts for our company's clients from them. Thankfully I only ordered a small proportion to test them as a new supplier. The gifts never arrived, despite constant chasing from me.

When I did contact them to clarify when delivery would happen I recieved conflicting messages each day about the status of the orders and when they would be dispatched. Each time I was promised a next day dispatch, which never happened.

Ultimately I did receive a refund but, as a company that advertised itself as a supplier of corporate Christmas gifts, the service was unacceptable. This is a shame as the ethical concept is a good one.

Proceed with caution if you order from here and don't order anything that you need by a specific deadline.

22 grudnia 2023
Opinia niezależna
Logo Social Supermarket

Odpowiedź od Social Supermarket

Hi there,

Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with your order, and we understand how frustrating it can be when there are inconsistent responses to your customer service request.

We recently onboarded a new fulfilment partner, which unfortunately resulted in temporary operational issues that affected our service levels. At the same time we found ourselves understaffed during our peak season, which led to the issues you faced. We know this is no excuse and acknowledge that this fell short of the experience we strive to provide for our customers.

These issues have now been resolved, and we are taking several steps to ensure it is unable to happen again. Thanks again for your feedback and if you have any further questions or concerns, please don't hesitate to contact us directly.

All the best,
Matt

Oceniono na 1 z 5

Order item before Christmas never…

Order item before Christmas never arrived.
After asking what happened with my order they said new one will be sent.
Few days after they receive email saying my item is out of stock definitely terrible liars .
Customer Service responded six months after unreal!!!

12 grudnia 2023
Opinia niezależna
Logo Social Supermarket

Odpowiedź od Social Supermarket

Hi Rado,

Thank you for sharing your feedback with us. We sincerely apologise for the issues you experienced with your order and for the inconsistent messaging regarding stock levels. I believe your issue is now resolved and you selected an alternative gift, however if there is anything else we can help with please don't hesitate to get in touch.

All the best,
Matt

Oceniono na 1 z 5

Definately not sustainable or environmentally friendly

Excessive packaging for a sustainability advocate. Poor communication regaining despatch of order from suppliers and loads of items out of stock. Excessive postage and packaging costs

23 stycznia 2023
Opinia niezależna
Logo Social Supermarket

Odpowiedź od Social Supermarket

Hi Lee,

Apologies for the poor communication regarding the dispatch of your order. We recently onboarded a new fulfilment partner, which unfortunately resulted in temporary operational issues that affected our service levels. At the same time we found ourselves understaffed during our peak season, which led to the issues you faced. We know this is no excuse and acknowledge that this fell short of the experience we strive to provide for our customers in this instance.

Thank you for the feedback regarding the sustainability of the products and excessive packaging. In terms of packaging we work hard to try and find ways to make the packaging as sustainable as possible, however this also needs to be balanced against the need to adequately protect products in transit.

In terms of sustainability more generally, we work with the most sustainable and socially impactful brands we can find, however we acknowledge there is always more work to be done.

All the best,
Matt

Oceniono na 5 z 5

Received a gift hamper from work and…

Received a gift hamper from work and absolutely loved it. Took a moment to read the story behind the vision and thought deserves some recognition. Well done to the three founders! Doing a fab job for the community as well as having wider social impact.

1 listopada 2022
Opinia niezależna
Oceniono na 4 z 5

Great service, but take the product description with a pinch of salt!

We ordered the mixed case of 12 toast bottles - arrived quickly and we were happy but the number of different types of beer weren't as advertised (6 lagers and 2 of each of the ales) we were hoping to split the case between our Dads for Fathers Day (one who likes lager, one who likes ale) so we had to rethink that plan when it arrived and there were only 3 lagers, but other than that everything was great.

7 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Great service

Great service. The only issue I had was they contacted me asking a question and that email went to my junk folder, so that might have delayed dispatch a bit. But that aside, communication was good and dispatch was prompt once I'd responded. Good packaging - nothing unnecessary and well presented.

22 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Great product and delivery

Ordered a BEEN laptop case and some sunglasses as presents for friends.
Both great quality and arrived very quickly in eco friendly packaging

16 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Quality IPA!

8 czerwca 2020
Opinia niezależna
Logo Social Supermarket

Odpowiedź od Social Supermarket

Hi Jack, thank you very much for the feedback. So glad you enjoyed the Toast Ale IPA; it's a favourite of ours as well!

Oceniono na 5 z 5

Great products & great service

Great products & great service! I sent a gift box to my friend - easy to order and then the team were in touch the same day to check if I wanted to add a personalised message & to let me know what was happening with delivery. Arrived at my friend's place within a few days and she was really happy with the delicious, social enterprise products inside :)

8 czerwca 2020
Opinia niezależna
Logo Social Supermarket

Odpowiedź od Social Supermarket

Hi Anna, thank you so much for your feedback and we are so glad your friend was happy with her hamper.

Oceniono na 5 z 5

Very good ..

Very good ... recipient was delighted with the washing products for her and her dog. Delivered quickly. Good service .
One thing...the form isn’t very clear where to put a message for recipient?

8 czerwca 2020
Opinia niezależna
Logo Social Supermarket

Odpowiedź od Social Supermarket

Hi Simon, great to hear the products were well received and arrived quickly. Thanks for the feedback around the gift message and we will look to make some changes to make this easier for our customers.

Oceniono na 5 z 5

Hamper

Fantastic and fast service

6 czerwca 2020
Opinia niezależna
Logo Social Supermarket

Odpowiedź od Social Supermarket

Hi Emily, so pleased our service met your expectations and we hope you enjoyed the hamper!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej